Our beautiful pool was designed and built by Suncoast Custom Pools spring of 2012. Although just three years old, all of the Hayward products have broken; the pool lights no longer work; the salt water system was broken; and the remote control operating system no longer works.
The company informed me that nothing is covered by warranty after one year. They did not take my name, number, address, etc. They showed absolutely no concern or willingness to try and determine or find a solution. In other words: build your pool and lanai but after 12 months you're on your own. We just purchased this home from the family that built the pool, so I was also informed that none of the warranties transfer even if they hadn't expired. read more