I don't under the greeter - as that is all I have seen her do, say hello to me and those who enter…read moreafter me - while three of us wait in line for the one teller working during a lunch hour in a Friday? I know in 2020 with online banking, direct deposits and the like the bank isn't packed on Fridays like the 70s or 80s. However, what is the purpose of the greeter? We wait in line and she goes back to her half office (glass cubicle) clicks her computer, come back to say hello and now there are 5 in line. For your reference 5 is the magic number wherein the greeter tags in someone from a while office to be a greeter so she can help customers. People are lovely here but the BOA process of wasting all out time with a greeter is ridiculous.

This was an excellent experience. When working with individuals with disabilities, it is often…read moredifficult to maneuver systems in the community setting. This Bank of America team made it easy and they were very patient with the individual to create a positive experience. All questions were answered. All systems were explained carefully. There were several times that information had to be explained more than once and the Bank of America representative did so without hesitation. Opening a new account can be time-consuming, however this experience was completed in a timely manner. From start to finish, the process was complete in about 40 minutes. The bank manager even came over to introduce herself and offer any assistance. This was an overall positive experience and I would recommend this Bank without hesitation.

Great bank just for daily simple transactions. It was better years ago with PMA accts. Branches…read more become much more like a retail store them a branch with friendly finance advisers from years ago... Reducing services like drive thru, commercial lines etc...But, still working just fine for daily banking needs.

Natalya Kozhevnik was so helpful. I haven't had a great customer service for awhile, but today…read moreNatalya went above and beyond my expectations. She's very attentive and knowledgeable. Very kind as well. Thank you for having courteous employees like her. Sincerely Ileana Astman

Closed my accounts. Internet banking was the worst I have ever experienced. I gave them the old…read morecollege try, but in the end, it was a failure.

Good customer service. The building is well maintained as well. I had appointment but someone was…read morestill there so I need to wait about 15mins and read about chase history a little bit since they have the book in the waiting area.

I went in to get help with taking a hold off my account for depositing my WORK pay check.. I had…read morebeen in early in the day and one lady with some accent told me immediately that she couldn't help and i'd have to call a 1-800 number.. wouldn't even listen to what I was saying and so I go home and call the number over 10 different times and no one there can help me as well... so I decide to go back to the branch so I could speak to someone in person and maybe get some help on what I could do... The dude at the front was willing to help and he took my ID and the paycheck to the back with some lady probably on the phone with some higher people... he came back and forth a few times to ask me some questions and then this other lady went back there for maybe 2 mins and then comes out with my ID and my check and she was condescending as hell. She did point out a spelling error (that no other bank ever has ever caught) but she made 2 other bullshit points about how the font doesn't match and something or other overlaps... Again i've used 3 other banks personally and no one has ever had a problem with the same exact check!!!!!!!! She then proceeded to wave the check at me and say "this is fraud" without even calling my workplace to verify... They wouldn't take any information I would give them to be able to verify this check... I had provided letter heads from another bank and from my company saying that the check has cleared on their side and it's a legit check and these people wouldn't even take a second to look at it.... Karen is what I believe her name was... at least she looked and fit the part for one so if that's not your name it should be. In person and on the phone customer service needs to be worked on by this bank.

This location needs more management staff. This is the 2nd time I've needed to do a wire transfer…read moreand have had to wait a ridiculous amount of time to meet with a banker. Lobby area consists of 3 chairs in the doorway. They have plenty of tellers but no one comes into the bank to actually transact business and this is in a Friday. It irritates me that the bankers can see people waiting yet they are trying to sell additional products and chit chat. As I was typing this review one of the tellers came up and apologized said they were short staffed, which was nice. They also need a walk up ATM.

Nasty, rude, condescending and for no reason as the bank manager kept insisting my son needed to…read morehave BOTH a state ID and a drivers license to open an account, which we tried to explain to her, would be ILLEGAL to possess according to Florida state law. The bank manager Kristy and her extremely rude assistant, Cara REFUSED to give me a) a print out of the ID requirements and b) a phone number for the corporate offices. I have had issues with this bank for a couple years now, but this was the last straw! I will no longer subject myself to poor treatment, unprofessional business practices, and untrustworthy bankers. I am closing my accounts today!

They have one teller and 3 employees none of which were helpful. I need to find a different branch.read more

I've been banking with Bank OZK for over a year now and I couldn't be happier. The staff is always…read morefriendly and helpful, and they actually take the time to answer questions without rushing you. Denise from the business department has gone above and beyond for my company and has provided a ton of insight and knowledge that has been super beneficial. It's rare to find a bank these day's that truly takes time out of their day to make sure the customer is fully informed and always moving in the right direction. Highly recommend! Thank you, Bank OZK!

Have found tellers helpful and caring. Have been with them 15 yrs. and not a problem. Was not too…read morehappy when they moved further away from my home, but do most on line anyway.

The teller whose name I cannot recall, she is an older lady, probably the oldest one there, is…read moreextremely rude. She did not want to deal with helping me with my troubles and lost her temper and patience very quickly. I have never dealt with a more rude teller. Normally tellers are very friendly and helpful, maybe she needs to retire.

We have been banking here since we moved to the area in 2012. Both our personal and business…read moreaccounts are with Regions and we do all the majority of our work with this branch. The people are friendly and Carolyn is quite possibly the best teller in the country. I highly recommend using this branch!

Synovus Bank is the worst bank for customer service. I used to bank at United Bank and they were…read morebought by Synovus. The customer service was terrific then and not long after the takeover, the service started to gradually decline. I also noticed that they started to have significant turnover in their staff. I am getting ready to close the rest of my acccounts that are still with Synovus and take my business elsewhere.

From the owner: We see potential everywhere, every day. It inspires us, gets us going, and drives us to help you…read morereach your financial goals. Synovus provides solutions in commercial and retail banking, investment and mortgage services to corporate, small business, and individual customers. Whether it's asset management, small business loans, corporate banking or personal wealth management, our financial advisors are here to develop customized plans to fit your needs. Visit Synovus today in Bradenton, FL.

One guy at the teller counter has photographic memory and always knows me by name and has been…read morequeued up before I even bring myself to the counter. The other guy, the black one is so friendly. When I sit down with the people in the office they always take care of the problem and resolve it with a great attitude. when you walk through the door to the left, there is a coffee and hot chocolate and green tea station and you can make yourself a drink before you leave. I love the place.

My health was failing and I asked them because my car kept getting canceled I kept getting locked…read moreout of them online my phone kept getting stolen and number ported and they refused to stop my phone from being able to charge the accounts they refused to block any online access due to identity theft they refuse to freeze my account when I asked them to and only allow my paycheck to go into it because my health was failing and I couldn't take it anymore after 35 cards canceled and reordered without my knowledge or consent nothing red flags I was paralyzed in the neck down and over 80 grand was stolen out of my money market account but not by me buying a personator probably my sister who has all the credentials to do so the bank is neglectful when it comes to their clients they never even investigate it they told me oh too too much time is went by to report the frog 60 days well I was paralyzed it was physically impossible to report the fraud at that time but it wouldn't happen if they would have froze it when I said my health is failing before my emergency surgery where I was going to become incapacitated and unable to make any legal decisions for myself for over 30 days I had medical forms to prove so but how come they were checks being cast lost my account drained money constantly being wired and yet nobody does anything not red flag it not say oh wow this seems like suspicious activity we should stop and freeze the account like this mom said to ask but no they did not you know what they had to that Branch said over there at Lakewood ranch he said we are a bank we can't do that well I'm sorry it's my last of my knowledge is I thought when you have a bank account I thought Banks were supposed to hold your money and keep it safe I thought that's why you have a bank account so why would he not freeze my account when I ask him to and only allow my check to come in until I'm in sound and mine in good health to come back into that particular bank and we get my account going no nothing nothing fucking at all they did nothing except let my entire account can be drained and money being wired everywhere why would I wire money to cash app and then wire it to another account just wire to another account and then what's wrong my money nobody would fucking do that but they allowed it them answers nobody investigate anything nobody would help me they all refused and when I got into the other bank over there in Pinellas county the same thing the lady started talking in tongues on somebody with the phone she's like well you know I think it's to take these documents back home and go back over and make sure this really is all fraud really every time they sent me back home so they made sure that I was sent back home so many times that it was being impossible to get my money back they are liars they need to be audited those fuckers stole My money they stole my God damn money and then refused to report it on their end there is supposed to mandated remake a report and investigate within 10 days after you say there's fraud and that's not what she did they both turn me away when I had a new card ordered you know what they did they gave me back an old a different car that didn't work and kept my original new car today just printed kind of funny huh and then I saw notice that there are more transactions I don't live in Pinellas county I've never been to New York I don't go to Disney I don't have a Costco account I've never ever been able to go online since opening the account and been successful during Christmas time I couldn't order packages my cards my accounts for being accessed and fully controlled by another person and because I was physically incapable of getting into the bank to report because I couldn't drive their parents are controls but on my device so I couldn't get an Uber because of these thieves tried to call the cops found out that they're corrupt and Pinellas county several cops arrested now I know why they wouldn't help me then now I know I was set up to go to jail cuz all those parties were all involved in stealing from me and not one fucking person help me I was handicapped I'm making sure I know anybody who's handicap or is sld like me do not trust this fucking bank these people are fucking crooks and they will steal from you especially if you are mentally slow they will definitely steal from you my sister even admitted that some of the boys steal but she doesn't do it yeah right how would you know about you're a manager of a bank and some people steal and you don't you're not partaking in it but you don't do anything really inside Job these fuckers are thieves and liars they drained my fucking money market it drained my checking and they drained my savings somebody ordered a driver's license in my name and had it to my ass while I couldn't physically go to the mailbox so whoever got it at full access to my account they refused to help me this is the worst bank you could ever Branch with cuz they did not help when