After increasingly more issues with this bank have become more common for me I have resorted to…read morefinally leaving a review here.. So, for starts let's get the pros out of the way since there are some... it's a smaller bank feel, where you will be remembered, and treated more like a person then a bank member. This has its flaws as I want professionalism presented over the phone, which the last several times have not been, I'm not trying to provide information like mothers maiden name, social security, etc over a damn phone call... Ron also does a decent job keeping the place together. The dividends offered are okay, but I can get that through almost any brokerage. Let's get to the cons and my biggest issue(which may be a good thing for others) Online banking, their security is so damn overkill if you typo your password once, you're locked out and forced to contact them directly and provide all sorts of information(that again should not be done over the phone, it's 2020. Things stick. Learn a bit more about cyber security, please.) Sorry, but I'm not trying to call and take 10-15 minutes out of my day every time this occurs. It does not reset after a time, and is heavily annoying. Almost enough to make me drop the bank all together, I simply do not have this issue with my other debit cards. Also; if you wish to have the bank take from savings if you do not have sufficient funds in checking automatically you will have to contact them and enable this function. Sort of silly. Lastly, I don't like being put on hold and consistently taken off hold to tell me the representative required to speak to will be with me shortly. Get an automated system, it's a bit annoying. So are automated systems but not as much. I'm just trying to navigate the system as simple as possible with as little interaction and effort as possible. I'm sure there are other pros as well as cons I could provide, just not at this time. As this review is getting lengthy. Maybe if things improve in the future, I will come back to this review and update it but for the time being this is my opinion. Other opinions are their own and respected, this is only my experience.

Great service I would send family and friends very friendly people front staff as wellread more

This bank should not be in operation, the customer service is very bad, showing no concern for…read morecustomers. One thing they will not skip a beat on, is charge you a late fee for deficiencies in their own system (they don't have the ability to implement an autopay which they falsely advertise on their page as a perk). I set mine up in person at the local Sarasota branch thinking that would be one less thing to worry about. come to find out I was charged a late fee. this is unacceptable - I've never been charged a late fee in my life except for these clowns.

I called to request a simple account information verification to be printed on the bank letterhead…read more I was put on hold 3 times and repeatedly called Miss when I told the gentleman my name twice. His manager advised him to tell me to go to a website confirmation.com to request the document. When I went to the site is says nothing about Synovous bank at all. I asked to speak to the manager but was denied. I then asked for his name and was reluctantly given it. Which I will not disclose here but then I called another branch that we do business with as well and they said all I needed to do is have owner of our business call them and they would prepare it right away for me. When I called the corporate office to make the complaint they had forms and hoops to jump through before they would even submit my complaint which then opens some big investigation. Simply said they don't want things to be easy for their customers.

As a busy mom with two littles who has to frequently withdrawl money every time we come to this…read morebranch whether it be morning or afternoon the drive up is closed. When I had to drag my two children out of the car and inquired last time by myself with my two and 3 year old in both arms as to if the drive up is closed they said oh sorry I forgot to open it up. I bank with Chase because it's convenient and this location is far from it at this point. When I was assured that there's no issues with the drive up and that it opens at regular banking hours and it's never open that's an issue. I'm ready to close my accounts with Chase and go somewhere where I can go through a drive up and have no issues or increase the ATM limit and I won't have a problem.

What a terrible experience I had today( Sat Aug 16th) at you Chase bank on 3638 Bee Ridge Rd in…read moreSarasota, FL. The teller (who does not wear a name tag), but she was young with shoulder blond/brown hair. Was not helpful at all, state no appointments, as I have a secure checking accound and cannot write check, however was sent checks to me in the mail. Said without an appointment would have to make one or come back at another time. Before this a Bank Manager must of told her not to give him an appointment today. I told I have already written two checks and they will bounce. She said on a secure checkiing account there was no ablity to write a check but I had 250 checks I paid $30. I was mostly concern what was going to happen to the two people I wrote checks to. No answer. I said I really need to speak to someone, she tossed back my ID and checkbook and said she could and would not be able to do anything in a rude voice. This was a Chase problem not a customer problem. She said again in a rude voice try the bank on Clark, but I doubt they will be able to help you. I left and said I will use another bank in the future. Went to Chase Bank on Clark, teller (again no name tag) dark short hair. She could not of been my pleasant, she tried to change my checking account over to a Total checking account but was unable to do so. She could not understand why they would even issue checks (open the account at 8300 Bee Ridge Rd with a Chris and Sean) She had only one savings counselor and said she would be tied up until we close which was at 2pm. She said I know you are going to have to set up a new checking account and should be how to make an appointment on my app. She also said how truly sorry she was for this error and any extra fees for a returned check would be waived. Someone need to tell the Chase teller on 3638 Bee Ridge Rd, what customer service is. There is alot of banks in Sarasota. I had to go to alot of trouble to switch all my automatic payments over to this new checking account and also had to change direct deposit with Social Security and Sarasota School Board (which I had to go to the School Board office and give them a voided check and sign) This is just very poor service and to be treated like that from a teller at 3538 Bee Ridge Rd is unacceptable. If I have to go to all this trouble to open all new accounts for my trust, I might as well take my 10k out of your bank and use another. Not a happy camper, a very frustrating day by one teller. Shame on her and her manager.

I'm a snowbird so I thought it would be a good to have a local bank. I needed to do laundry and my…read moreneighbor recommended this bank. I went in and ask the teller for a roll of quarters. Was greeted warmly and she readily complied with my request. Sold, no hassle just friendly customer service. I then asked about opening a checking account. She responded professionally and alerted the appropriate person. The manager greeted me, introduced herself and explained a customer swap due to expertise and then introduced me to the person who would open my account. Again all professional and friendly. BEST PART - Most favorable terms of all the banks I researched in Bradenton. Low amount needed to open and maintain the account. Online statements waives the $2 monthly fee. Plus free use of other ATM's as long as it's part of a network which they clearly explained. Very pleased with my initial experience and don't expect things to change.

Very friendly knowledgeable staff, walk in or drive through options. Later hours for after work…read moreaccess. My pup loves the drive through treats, thanks!

Fantastic service. I am not even a customer of this bank but they were able to help me out. I had…read morethree people attending me. So friendly and welcoming. I will be opening an account now!

In Sarasota Schwab Bianca is always ready to answer all our questions & guide us through our…read moretransactions. She is professional, patient & knowledgeable. We enjoy working with her!

I was told I would get assistance opening an inherited traditional and Roth IRA. I was "assisted"…read morein the lobby where I had to provide sensitive information. I saw the concerned look on the receptionists face and asked if there was something wrong as she looked up data. She said no that she was trying to read. When I tried to give history about what I needed she told me to not talk because she was talking. She kept asking me for emails and I was upset and couldn't find them. When I asked to see someone else she sat me down in the front lobby and got me a cup of coffe and went away with my paperwork and came back with instructions to go home and do my paperwork there. I checked afterward and found only one account. I conclude she simply got rid of me. I was very unhappy with this service and will take my inherited money out the first chance I get. Of course there is a charge for doing that. The advertisements that Charles Schwab offers high touch services are just ads

I opened an HSA account with this bank a few months ago. They have been very helpful and the…read moremanager there, named John, takes especially good care of us. It's nice to have a local hometown bank that knows your name when you walk in. Highly recommended.

Every time I go to the bank, I have to make an appointment if I want to see an officer --someone…read morewell enough informed to answer my questions. This simply says to me that they are understaffed --or that they do not care sufficiently about their customer care to provide adequate staff on a daily basis. This is the ONLY bank where I have Ever had to do this. It does Not bode well for my remaining with the bank on a long term basis. AND the bank officers know that I have had a life long relationship with this bank... What does that tell You?

I highly recommend Angela Lydecker as a home mortgage specialist. She has been helping me improve…read moremy credit and guiding me through the process of applying for a HELOC. Although I haven't been approved yet due to lending regulations, Angela has been incredibly caring, patient, and encouraging throughout the entire process. She explains everything clearly, answers all of my questions, and truly wants the best outcome for her clients. I appreciate her professionalism, knowledge, and dedication, and I look forward to working with her again when we are able to reapply.