Great service I would send family and friends very friendly people front staff as wellread more

After increasingly more issues with this bank have become more common for me I have resorted to…read morefinally leaving a review here.. So, for starts let's get the pros out of the way since there are some... it's a smaller bank feel, where you will be remembered, and treated more like a person then a bank member. This has its flaws as I want professionalism presented over the phone, which the last several times have not been, I'm not trying to provide information like mothers maiden name, social security, etc over a damn phone call... Ron also does a decent job keeping the place together. The dividends offered are okay, but I can get that through almost any brokerage. Let's get to the cons and my biggest issue(which may be a good thing for others) Online banking, their security is so damn overkill if you typo your password once, you're locked out and forced to contact them directly and provide all sorts of information(that again should not be done over the phone, it's 2020. Things stick. Learn a bit more about cyber security, please.) Sorry, but I'm not trying to call and take 10-15 minutes out of my day every time this occurs. It does not reset after a time, and is heavily annoying. Almost enough to make me drop the bank all together, I simply do not have this issue with my other debit cards. Also; if you wish to have the bank take from savings if you do not have sufficient funds in checking automatically you will have to contact them and enable this function. Sort of silly. Lastly, I don't like being put on hold and consistently taken off hold to tell me the representative required to speak to will be with me shortly. Get an automated system, it's a bit annoying. So are automated systems but not as much. I'm just trying to navigate the system as simple as possible with as little interaction and effort as possible. I'm sure there are other pros as well as cons I could provide, just not at this time. As this review is getting lengthy. Maybe if things improve in the future, I will come back to this review and update it but for the time being this is my opinion. Other opinions are their own and respected, this is only my experience.

Great, small bank with EXCELLENT customer service. Went…read morethrough them to arrange a PPP loan, and Patti Jones provided the best customer service I have ever received from a bank. She was referred to me by my wife, and we have since referred others. This is the way banking is supposed to be, but rarely is anymore. HIGHLY RECOMMENDED!

What a terrible experience I had today( Sat Aug 16th) at you Chase bank on 3638 Bee Ridge Rd in…read moreSarasota, FL. The teller (who does not wear a name tag), but she was young with shoulder blond/brown hair. Was not helpful at all, state no appointments, as I have a secure checking accound and cannot write check, however was sent checks to me in the mail. Said without an appointment would have to make one or come back at another time. Before this a Bank Manager must of told her not to give him an appointment today. I told I have already written two checks and they will bounce. She said on a secure checkiing account there was no ablity to write a check but I had 250 checks I paid $30. I was mostly concern what was going to happen to the two people I wrote checks to. No answer. I said I really need to speak to someone, she tossed back my ID and checkbook and said she could and would not be able to do anything in a rude voice. This was a Chase problem not a customer problem. She said again in a rude voice try the bank on Clark, but I doubt they will be able to help you. I left and said I will use another bank in the future. Went to Chase Bank on Clark, teller (again no name tag) dark short hair. She could not of been my pleasant, she tried to change my checking account over to a Total checking account but was unable to do so. She could not understand why they would even issue checks (open the account at 8300 Bee Ridge Rd with a Chris and Sean) She had only one savings counselor and said she would be tied up until we close which was at 2pm. She said I know you are going to have to set up a new checking account and should be how to make an appointment on my app. She also said how truly sorry she was for this error and any extra fees for a returned check would be waived. Someone need to tell the Chase teller on 3638 Bee Ridge Rd, what customer service is. There is alot of banks in Sarasota. I had to go to alot of trouble to switch all my automatic payments over to this new checking account and also had to change direct deposit with Social Security and Sarasota School Board (which I had to go to the School Board office and give them a voided check and sign) This is just very poor service and to be treated like that from a teller at 3538 Bee Ridge Rd is unacceptable. If I have to go to all this trouble to open all new accounts for my trust, I might as well take my 10k out of your bank and use another. Not a happy camper, a very frustrating day by one teller. Shame on her and her manager.

This bank has the best customer service ever. Friendly, professional, courteous employees. Ken and…read moreNikita were especially helpful. Recommend banking here for everything.

If all you need is an ATM they are okay, when their machines work…read more They never seem to be staffed well. You can only get into the drive thru 1 way and its the hardest most unsafe way possible.

Bank of America is a shameful enterprise. While residents…read moreof Sarasota were trying to survive 3 consecutively occurred hurricanes, last being Milton on Oct.9, 2024, one of the largest Banks in America --Bank of America -- was quietly charging late fees each month... over $45.31 each on my account. When I've contacted this bank asking to remove those charges totaling over $170.00 within a two-month period -- the bank refused to do it, telling me that they have no authority to remove any interest charges posted during and after the hurricane Milton!!!! That window was closed! In the meantime, the Bank of America Branches were closed for days everywhere in Sarasota after the disaster!!!! As a matter of fact, Bank of America was not even "aware" that Sarasota was the epicenter of Milton. Really? You must be kidding me, Bank of America! All their branches in the epicenter and around were closed for days and days after the hurricane, their cash machines were emptied out by devastated residents.... Yet, no service, closed doors during that time. While people are in shelters, hospitals, or in a different state-- Bank of America is happy to do their ill-deeds! When I called the 800-service line at my earliest opportunity, I was advised that all fees that were charged, whether accurate or not, will not be removed because the "deadline had passed!" That is "our policy." I asked to be connected to the Escalation team, or supervisors or Corporate office --- none were available or ready to assist! Did you know that the Bank of America does not receive any complaints by mail anymore? Did you know that a customer is no longer allowed to file any complaints online via email? Did you know that "assistance period" to resolve any disputes had ended without 30 days after the hurricane???? Did you know that the Bank of America is in business to charge/collect/ and get away with anything they want? You can only file a complaint online via their employee through the phone service. But you are not going to get a copy of that complaint taken over the phone by their employee!!!! That what I was told by the Bank's online Supervisor named Ceasar.... So, they (the Bank of America) is allowed to abuse customers anyway they want ....for as long as they want!!! And it doesn't matter, if you happened to be a senior citizen, veteran, or disabled-- there are no exceptions, whatsoever ! -- I.e. Charge any ridiculous fees during the hurricane/flooding, or post Inaccurate balances to customers accounts, deny any contact with their "hot line" /line of communications with their executive office; deny even the natural Disaster itself (that already happened in your area!), and continue this abusive practice as long as they want....!!!!!!! The Attorney General of the State must investigate this shady bank and their abusive practices. No notifications were sent to customers, nowhere to complaint about their abuse, no legal remedies that victims-customers can use to stop this banking abuse! I have been their customer for over 20+ years, and I have to tolerate their abuse because there is no authority to oversee/regulate/ penalize their actions, or take their license away, or contact their office of decision-makers, who knowingly authorized charging customers' accounts during the devastating hurricane /flooding event! Then, they claimed that the window of "removing those fees" was closed! Yes. As simple as that?!!! Yes, forever! And you cannot dispute any issues anymore! Sorry, pals, you missed the deadline two months after the disastrous event! They claimed they sent you an email... during the hurricane when you had no internet, no electricity, and no help! And your home was damaged -- that is not their problem-- the Bank of America said. This is how they serve their customers! While you, the hurricane survivor, are trying to recover-- the Bank of America hits you with "unremovable fees"! For this and many other similar experiences, as your customer, I chose to go to another bank or financial-services provider, who can and will assist their customers in the meaningful and non-fraudulent way. Shame on the Bank of America!!!!!! Shame on their shady policies and criminal practices that will be dismantled by the Regulators!

I'm a snowbird so I thought it would be a good to have a local bank. I needed to do laundry and my…read moreneighbor recommended this bank. I went in and ask the teller for a roll of quarters. Was greeted warmly and she readily complied with my request. Sold, no hassle just friendly customer service. I then asked about opening a checking account. She responded professionally and alerted the appropriate person. The manager greeted me, introduced herself and explained a customer swap due to expertise and then introduced me to the person who would open my account. Again all professional and friendly. BEST PART - Most favorable terms of all the banks I researched in Bradenton. Low amount needed to open and maintain the account. Online statements waives the $2 monthly fee. Plus free use of other ATM's as long as it's part of a network which they clearly explained. Very pleased with my initial experience and don't expect things to change.

Every time I go to the bank, I have to make an appointment if I want to see an officer --someone…read morewell enough informed to answer my questions. This simply says to me that they are understaffed --or that they do not care sufficiently about their customer care to provide adequate staff on a daily basis. This is the ONLY bank where I have Ever had to do this. It does Not bode well for my remaining with the bank on a long term basis. AND the bank officers know that I have had a life long relationship with this bank... What does that tell You?

Had great customer service getting my new credit card And this review is specially to Alexa she was…read moreso nice,friendly and great customer service helped me and explained me everything Thank you Alexa .

A neighborhood local bank with nationwide reach. This bank is based out of New York and has been…read moredoing business for over 100 years. You can use ATMs at all CVS, Walgreens, and 7-11s without incurring fees. The people who work here are actually very nice and they get to know you by name! Simple banking for everyday working people with great customer service PLUS interest and reasonable fees. Truly convenient hours too, with evening and Saturday hours. Love the ease of the drive through too.

We visited the Sarasota branch for the first time this weekend. We were very pleased with the warm…read morewelcome we received from the branch team. In particular, Abby Adams. We did not have an appointment but we were treated as if we were already one of their best customers. Abby spent a considerable amount of time walking us through the various processes from opening a checking account to applying for a Home Equity Loan. We are looking forward to working with Abby and her team for our banking needs.

Terrible branch. Unknowledgeable employees and a branch manager with a snippy unprofessional…read moredemeanor who listens in on her employees every words and jumps out of her office if they say something wrong (again because unknowledgeable). She's a poor leader and provides extremely poor customer service to long term customers.

I love this bank. I am giving them a 4 star rating and not 5 star because they went up $20 on my…read moresafe deposit box. A little excessive. They finally put an ATM on Clark Rd where I live. I deposit checks to the ATM. I put my card in a slot, not swiping it, for better protection. When I forgot my card in the ATM, I got a new one right away. They have a separate company that handles the ATM machines.

By far the BEST Fifth Third branch I've been to in a while. The manager, Christopher C, was so…read morepolite. I had my two younger kids (5&2) with me and while I was at the teller counter, they were in the sitting area. Long story short, my two year old made a mess of business cards and flyers. I was so embarrassed and apologized profusely. He assured me is was no problem as he has a two year old himself. And sent me on my way, with lollipops for the kids. Just had an overall amazing experience. Thank you Christopher!