The manager Shanon that lady steal my glasses she said my order is canceled and she doesn't want to…read moregive me my glasses. $420 dollars when my order said is ready to pick up. After all she call the security because she doesn't have arguments to justify the steal.

Picked up an online order today and was offered 50% off any pair of glasses in the store. I got a…read morepair of Polaroids to Oakley's for right over $100. Great deal and the service was phenomenal too.

I'ma give this place a three but I'll be honest, I'm being real nice. And that's on the strength of…read morethe lady that I dealt with after the exam. Most of everyone else acted like they didn't want to be there and that's including the optometrist!!! They were generally not friendly or communicative. The doctor did the exam but gave me I wish I had gone into a different profession vibes lol. She answered my questions and she did her job but nothing about the experience made me want to return. She also couldn't hone in on my prescription but I'd rather her test two than have me leave struggling to see which definitely has happened before (particularly at night which is constant and I've learned to live with). The lady at the checkout, order contacts desk turned out to be super cool. We had a really good conversation while going through the rest of the process. We talked about all kind of stuff (favorite food, dating) lol. I did buy their membership cause it was a few dollars more so next year I'll return for my exam but after that, well TBD.

The doctor is a scam. Came here just to get glasses and they said I had to get a new prescription…read morefirst, the doctor then says she sees a black spec in my eye and said she would use a qtip to get it out at no charge. She then charged me over $100 for getting the spec out after I made sure it was at no charge. She lied and this is terrible practice. Do not go here.

I warrantied my radar ev path deep water but my pair was replaced with a completely different…read morelense, the employees were a huge help in helping settle the inconvenience and I left happy with the service!!

Walked in and without hesitation after being on the phone with customers was I greeted with helpful…read moreadvice from store manager Timothy! Overall good vibes and great recommendations as well. I can tell he truly cares about what the people want.

I bought the meta sunglasses and I wanted to return them to get the meta display.. won't take them…read moreback because supposedly has scuffs and I don't even wore them . I want everyone to know don't buy from here won't honor the return policy!!!

Such helpful and friendly employees at the Sunglasses Hut Kiosk in the Woodlands Mall! Ray-bans and…read moreSunglasses Hut have amazing customer service. I'm so happy with my mirrored green aviators

They have the worst store manager and I guess her name was Natasha, very unprofessional, I placed…read moreand order online to pick up from this location (977) and they said that my order will be ready to pickup in 2 hours, I went next day and the sore manager said that my order is not there and she went to her computer and canceled the order without telling me, and then she said that she can order a new one and the whole purpose was to make some commission out of the sale, I told her no thank you, and I asked her to check with the other location if they have it, she called and then she told me that they dont have a similar pair. after I left I got an email saying that my order should arrive in 2 days, I called customer service and canceled the order but they said that it's already shipped and I can call the store to cancel, I replaced another one to the other location (930). They confirmed that they have been having that one for 2 days while the other lady told me that they don't have it. 2 days later I've got an email from UPS saying that my order has arrived to 977, I called the same unprofessional store manager Natasha and she said that she didn't received it, I kept calling for 3 days, on tje 3rd day she said that she got it but she is busy and doesn't have time to cancel the order that day, and she said that she will cancel it next day. I called customer service again and they canceled the order right away. Again worst manager ever.

Waited outside in the rain while the employee had a customer inside. Refused to open the door. Came…read moreon 8-3-22. Employee was staring at the door and kept shaking their head.

This is a terrible location!!! Don't shop here unless you want to be ripped off…read more TLDR; this store lies about Sunglass Hut policies in order to get money and does not care one bit about customer service. I went in to exchange a pair of Pradas I had purchased online. The email from Sunglass Hut with my receipt clearly stated "return or exchange at any Sunglass Hut location." When I arrived, I told the salesperson that I'd be exchanging the pair I bought online. He said "ok" and held onto the pair for me while I shopped. I will say, he was extremely nice and helpful, but that didn't even kind of make up for the rest of my experience. After spending an hour or so shopping and helping my mom pick out a pair of glasses, we went to check out. I decided to surprise my mom by purchasing her pair, too. However, when we went to check out, the salesman didn't know how to do the exchange. He called for the manager/owner (not sure which) who told me that she couldn't exchange them. When I asked why nobody told me that at the beginning, she told me that the salesman didn't know about this policy. Hmmm. She then told me my only option would be to return the pair I bought online and then purchase the others from her. She also said she couldn't do the refund in her store but could mail them in for me. I showed her the email that said I could return or exchange them at any location. She said, "yea, for us to mail them in." That makes ZERO sense. I can mail them in myself. Why would I need to take them to a store to mail them for me?! At this point, I didn't want to let my sweet mom down as she had finally found a pair she was excited about, and since it was a "buy one get one half off" sale, if I didn't also buy mine, hers would be full price and she would've never let me do that. So, I sucked it up and bought both pairs, spending far more than I had planned. Fast forward to today. The case for the Prada sunglasses I bought in this store had fallen apart. I don't know if this is typical for these cases, but for the money these sunglasses cost, one would hope a case would last. I took the case into the store expecting they'd say, "oh, let us grab you another." Nope. First, they say they'll have to order me another one. I said, "ok, that's fine. Can you ship it to my house?" Nope. They can only ship to their store. Weird. So, I wait while the guy at the counter enters a bunch of stuff into his computer. About 10 minutes later, he tells me it's going to be $53. For a case!!! For a case I just got TWO months ago!!! I said, "it's two months old. There's not any kind of warranty or anything?" He said, "for a case?? No." I told him I'd just deal with Prada, then. I'm not giving this store $53 for a freaking sunglasses case to replace one I just got here two months ago. SMH. Everything about both of my experiences screams that they are deceitful and make excuses to scam people out of money. I don't believe for one minute that Prada would charge a retailer of their product $53 to replace a case that fell apart. I personally will never spend another penny at this store and will be contacting Sunglass Hut corporate as I have a feeling this store is not operating within the terms of their franchise agreement. Oh, and btw, I found a brand new replacement case for $19 on eBay. Ha!! And, yes, it is authentic.

The manager Yomicia was amazing. Me and my wife have been in to this location twice and she spent…read morethe time to make sure we were taken care of each time. She fixed a miss order from the manufacturer and I left completely satisfied. She truly cares about representing her company with professionalism. Our time is valuable and her spending a little extra personal time made all the difference. I will definitely be back and recommend this business.

I stopped by a bit after 6 pm and the mall was not crowded at all. This outlet mall is quite…read moreupscale with lots of higher end brands like Ralph Lauren, Swarovski and Marc Jacobs. It is really quite large with a diverse type of stores represented, there are over 140 so there are a lot to shop at. The mall is an open one so might not be the best place to shop on a rainy day or when Houston summer temperatures are up around 100 degrees. There are several sets of high covered rooftops over the walkways but not everywhere so in the rain, you might be dodging some raindrops. In the end I had a good walk around, some stores were already closed for the evening, I think this center gets most traffic in the day time and especially on weekends. But it was nice to have a walk around and look inside store windows at the merchandise for sale.

2/7/2026: Overall, I enjoyed my shopping day at HPO. I was most interested in Chico's, Lululemon,…read moreand Swarovski. I found great deals at Chico's, Lululemon was a major disappointment, and Swarovski was good. Chico's has a pretty store with very helpful sales associates. They were friendly and attentive. I got wonderfully good personal service. 7 tops, one bathing suit coverup, and 2 pair of pants for $148.76. Not bad at all! All great colors and styles for my upcoming cruise! Lululemon was a madhouse! Everyone was all over the place like ants. The music was super load, the store was messy, and the prices were nothing to write home away. They wanted $98.00 for a tiny purse. No thank you. I was in there less than 4 minutes. Swarovski was a good wrap up. I found the crystal figurine I had been wanting. She was marked down from $88.00 to $55.00! The guy and girl who helped me were both very friendly. They had other great sales going. Most everything in the store was 30% to 50% off. I hit some other stores while I was there. They have a great Hey Dude shoe store, a nice Vera Bradley, and large Simply Southern, and good sized Samsonite luggage store. The mall space is outdoors, but the majority is covered. It was great weather the day I went. It's a wonderful way to get your steps in and enjoy fresh air while shopping. They have a small food court with 4-5 vendors. A Chinese place, a cheesesteak place, and a couple others. It's pretty small, but it will suffice if you are hungry. They also have individual vendors in the shopping space between store who sell popcorn, hotdogs, corn in a cup and more. The stores are all numbered. The numbering system is a bit confusing as one side of the aisle is the 800s and the other side is 100s. Large standing maps are available throughout and the stores also have paper maps. Happy shopping!

First time here and it was a good experience. The eye doctor was very talented and took care of me…read morequick. The staff were nice too, the receptionist too. The person who sold me my new glasses was also very kind and found me the exact pair I wanted. Very happy with the experience, it just felt like my time with the doctor was rushed and they also got my address wrong at first. Apart from that it was good.

Close to the house so I ran in to find out how much a visit would cost. Decided to go with them…read more Was NOT happy with the much higher price I got stuck with. Ordered contacts with them with the understanding that there was a rebate but it appears that the rebate is no good. Disappointed will go back to my old one (that I was not happy with last year) who takes my medical insurance for a big chunk of the bill.