Love shopping their store online! I did plenty of online shopping from the store while I was…read morestationed in Japan. I was excited to visit the store front while I was in the area. Unfortunately, the customer service was not what I expected. Specifically, I felt Avery was annoyed to even have to help me or my sisters. We ended up by-passing her for any questions or assistance. Brittani was a complete 180° from Avery's bored/annoyed demeanor. Thankfully, her cheerful attitude saved our visit. 3 stars because I absolutely will not be back to the store. I'll stick with online shopping.

Hello all! I shopped on this online boutique, Ruthie Grace, because it states it is located in the…read moreUSA. From Texas to be exact. Being from the USA, I'm all about supporting companies based in our country. I ordered a dress (known as the Lydia Floral Halter Maxi Dress) after carefully researching the company and location just to make sure it was not just a warehouse of an over-the-seas company or a drop-ship gimmick online. I believe it is real boutique, however, now that I look back, there are a few red-flags I should have noticed to prevent myself from buying from here. CON: They don't actually process returns or refund your original payment method. That's a huge red flag to me. Legit businesses that stand behind their products usually have no problem refunding the payment method you used if there's a genuine issue with the product. I say that as someone who works in customer success for a small business and also owns a business myself. If you believe in the quality of what you sell, you don't make returns unnecessarily difficult. You make it right for the customer. PRO: They do offer store credit once you figure out how to return your item. 2. CON: They do not allow or post reviews on their site so you can't see pic customer examples or hear from previous customers. 3. CON: The material was honestly the biggest disappointment for me. It feels really cheap and very similar to something I'd expect from Shein. For $104, I was expecting a much nicer, premium fabric. The product photos made the dress look silky with bright white, red, and pink tones. In person, it's a matte polyester fabric with more of a peachy color and a darker red. It just doesn't have the same look or feel as the pictures. Looking back, though, this one is on me. I overlooked the fact that the listing clearly says it's 100% polyester, and I also missed the disclaimer that says, "Product colors may vary slightly from images due to photo editing and lighting conditions." So I can't really fault them for that, I just wish I had paid closer attention before ordering. I'm honestly more annoyed with myself than anything because I let the photos influence my expectations. 4. CON: This is something I also overlooked, so just wanted to give everyone a heads-up for clarity if you're considering purchasing from them. For returns, you have to create the return shipment yourself and send the product back on your own. I completely understand that shipping costs are a major expense for smaller businesses, so I get why they may not offer free return shipping. But as a buyer, this part kind of sucks. I'd honestly be fine paying the return shipping cost if they at least provided a printable return label to make the process easier. The Dress is Made in China shipping: it was as expected, so 5 stars for that.