For the last 20 years I have been a faithful customer at Victoria's Secret. I have heard rave reviews about Somas customer service and more importantly Somas product. Bra shopping is just above bathing suit shopping for me, and I have been putting if off for quite some time, but tonight I headed out with one goal, go to Soma try on as many as they carry in my size and revamp my bra inventory at home. Tonight, I was incredibly disappointed in my experience at your store, and will not likely ever return.
It was clear that the woman who greeted me was not either interested in helping me, or just maybe not assigned to help customers with bras, as she first tried to hand me off to another salesperson, who happened to be busy, so she took me to a dressing room, sized me, and said she would be right back. She returned with two bras about 4 minutes later, apologizing for how long it took. I was told to try this one on and she would be right in to check the 5 points. It takes approximately 45 seconds to put on a bra. I put bra on and waited. After a few minutes I began to watch the time. I am very patient and very easy. After two minutes of watching time, I stuck my head out and asked another salesperson for my lady by name. I was told she would get her. Six minutes later, I took off the bra, got dressed and walked out. As I was walking out, my salesperson was standing next to a rack with her arm propped up, not helping a customer, appearing ready to greet again.
Clearly you are in no need of selling bras right now. Unfortunately I am in the need of purchasing them, so I left your store crossed the way and went into Victoria's Secret and completed my shopping.
I am very disappointed in my experience. On a positive note, the bra I tried on was lovely and very comfortable. I am quite busty, and good everyday bras that are cute and comfy and not easy to find. As I glanced around, the other products you offered were cute too. But I will not ever shop here. read more