I have been fortunate to have Don as my property manager for more than 15 years. He is the best…read morethere is in the business. He is sincere, trustworthy, knowledgeable and acting in my best interest all these years. I would recommend him highly for anyone looking for property mgmt. services in the Austin, TX area. I have throughly enjoyed my interactions and delings with him. He is a real gentleman who cares about getting the right tenants and dealing with maintenance and repair issues. He has become like family to me now. Thank you Don, for all you do for me.

Don is very realistic and a straight shooter. This was my first time renting a home and out of all…read morethe agents and companies we spoke with he had the lowest fees and by far the most simple process. I would recommend him. And he answers the phone and calls back. All the simple things to put me at ease being a first timer! But it wont be my last!

I love being charged $75 for a lock out fee . I had no notice that two men would be entering my…read morehome, with me and my two children alone. Yes , I will definitely be letting TWO strange men into my home while I'm alone with no notice from real star that this would be happening, as a 5'2 female . Not to mention I'm a college student and when they arrived I was literally walking to my vehicle to attend class, there is no way I would put my children in danger like that with a babysitter and me not home. NOTIFY YOUR TENATS SO WE FEEL SAFE . This is our home. Very unprofessional. $75 for protecting my kids safety. If you would please do a curtesy call, email anything really . There's weirdos everywhere these days pretending to be someone they're not , to come into your home and rob you, etc. I've never lived anywhere that people just show up unannounced. I would be more than happy to work with REAL STAR in the future but respect really goes both ways. Very disappointed in this behavior. Making me pay a fee for using my judgement as a mom to keep my family safe is disturbing and says alot about the integrity of this company. Especially in this economy. Before you respond and tell me that there was an email sent, no there was not! That was what was told to my husband when he called and explained that he did not feel safe with the situation, and he agreed with the way I reacted. No email was sent and no phone call, just too strange at my door trying to come into my home.

This company is trash. We were in business with them for several years until this past February…read morethey allowed the tenants to destroy our home and they did not honor the contract we had with them regarding the care of our property. They removed our stove from the property and did NOT clean the property when the new tenant moved in just this week. The new tenant said the place was so dirty that they couldn't possibly move their things into the home until it is cleaned. They allowed squatters to enter the home but the Killeen police said they don't have any reports of squatters in that home. When we try to communicate with them to establish what needs to be done on the property there is never really a completeness to any thing we ask of them. How did they advertise my property on the website stating it was cleaned and ready for move in and yet the new tenant says it was filthy? We have not done a walk through with this company or the new tenant at all to see the conditions of my property, However, I did visit the property a week prior to this tenant moving in and it was dirty then but I thought they were working on it but in actuality, they did absolutely nothing at all to get my property cleaned for our new tenants. They are straight up crooks and have been taking our money and charging us for things that they aren't doing. They should be closed for good and never be allowed to rip the public off like they have done us. Just horrible!

Phenomenal service by vets. My highest recommendation. Quality serving by nice and friendly…read morepeople.

I don't understand how you're even in business. If I'm calling to inquire about what rents are…read moregoing for and you can't even give me a ball park and your response is that that's only information for your clients, how do you expect to bring on new clients. I gave you a specific address with bedroom count and condition is turn key but still reluctant to provide market knowledge as the "professional" in the area....

It's not the best or the worst company; it's just average…read more A few things I don't particularly like about this company: 1. Shared maintenance fee - I believe taking care of normal wear and tear situations should be on the homeowner & not the tenant, especially when I know I'm not doing anything to purposely damage the home. If I were a homeowner, I'd incur all costs associated with normal wear and tear of my home. With this company, I have to pay every time a maintenance person comes out to repair an issue that likely existed before I rented the place. It just seems like another way to nickel and dime tenants already paying exorbitant rent prices and just trying to keep a roof over our heads in this terrible economy. 2. No contact with the office after 12 - You can't reach anybody in the office after 12 and have to wait the next day BEFORE 12 to be contacted by company staff because everyone is out "checking on properties" after 12. What kind of company doesn't have a receptionist in office to answer phone calls during business hours or some other type of communication portal where tenants can reach staff for general, non-maintenance related questions/issues? Then, when you do speak to someone, sometimes you don't get a thorough explanation that helps you understand what you need to do as a tenant or a response that seems like the company cares about you as a customer or person. If I could've found a comparable rental with a different company within the short amount of time I had to move, I would've. I believe there are better options out there when it comes to rental companies.

My name is James a disabled honorably discharged Vietnam veteran concerning a serious matter of…read moregreat embarrassment, and irreparable harm as it relates to discrimination, and being denied the right move from my current residence located at 503A South 18th St. Temple, TX. 76501 which could lead to potential displacement by no fault of my own. This denial without question is because I am an African-American male who sought redress last year for the landlord's refusal to make reasonable repairs pursuant to the provisions of the lease and after filing my formal complaint to the OAG it was then, and only then resolved. Without question my formal complaint has led to continued intimidation by the company's office manager Tasha Valerio who enjoys staring me down grudgingly in order to provoke a response from me. Those named in my complaint are as follows; Tasha Valerio/Office mgr. Pat, and David Patterson/Owners, Hannah Blair/Account specialist/, and Hayley Cooper/Account Specialist, and Elizabeth (last name unknown) /front desk. Leon Valley Realty Mgmt. is located at 3411 5th St. Temple, TX. 76502. Phone number is (254)771-2228. The behaviors that I will cite are clearly intentional, and with malice. They are exercised deliberately, and willfully with the intent of causing me harm by displacement. The only two that I will give the benefit of the doubt as named parties are Hannah, and Hayla because they are fairly new to the company and were used as collateral damage to engage in unfair housing practices at the direction of Tasha Valerio who loves to make it known that, "I am the office manager." The owners should be precluded from applying for future building permits until this discriminatory is resolved. I am not the only person affected by this disparate treatment as can be reviewed on Yelp.com. My complaint will serve those who like me have been discriminated against, and denied suitable housing based on race as opposed to established requirements. The following events will substantiate my claims, and the only inference that can be drawn is that the acts committed are horrific, inhumane, and should not be tolerated in a civilized society. 1.On or about February 4, 2020 at approximately 10:25 a.m. I arrived at the Leon valley office with my fiancée to obtain keys to view the property located at 404(B) E. Zenith ave. Temple, TX. I was told by Elizabeth that the property was still occupied, and would not be available for move in or inspection until Mid March, but it was listed on the agencies website as available. Prior to my departure Elizabeth told me that before I could move into another property I would have to submit to a pre-inspection. After departing with disappointment I came home and began my research. My findings revealed that in the State of Texas a pre-inspection is NOT warranted for tenants who are not receiving any type of housing assistance so that turned out to be a full blown lie. This lie was orchestrated by Tasha Valerio, and Elizabeth carried it out. It was just the beginning of the denial process that was being delivered, and I received the message loud and clear. 2. On or about February 6, 2020 after giving this matter a cooling off period, at approximately 8:05 a.m. I drafted a letter to Hannah Blair attempting to make arrangements to have rent prorated at my current residence, as well as the resident that was occupied until Mid March. I received a call from Hannah at 8:39 a.m. informing me that the same property was now occupied. My suspicions were now being confirmed that Tasha Valerio were behind these lies, and instructing other employees to carry them out. 3. During this call Hannah notified me of another property located at 419(B) East Zenith was available. I stated to her that I would view the website and call her back in a few hours due to another commitment that I needed to attend to. At approximately 12:35 a.m. I spoke with Hanna again and told her I would be coming in around 1:30 p.m. to make a deposit on the residence, I arrived at approximately 1:31 p.m. only to be approached by Tasha Valerio. She asked me was I Mr. Hill when she knew full well who I was. She then stated that the unit was no longer available. Her exact words follow; " I just literally received the deposit by phone, and first come first serve." She gave me that look of selfish satisfaction, and asked me if I wanted my documents consisting of earning statements, and prorated arrangement letter to Hannah. I took custody of the documents and departed quietly. I am confident that she was waiting for a response so that she would have something to report to make me look bad. DON'T DO BUSINESS WITH THIS COMPANY, THIS WILL HELP TEACH THEM HOW TO TREAT EVERYONE EQUALLY!!!!

IF I COULD GIVE 0 STARS I WOULD HAVE!! LVR Management is by FAR the absolute worst property…read moremanagement company I have ever dealt with!! We had an "upper end" duplex on the west side of town and rented with them for 14 months. ALL of our problems started when our 1 year lease was up, we tried to extend our lease for another year (thank god we did not). For 2 months Jackie & Tasha failed to draft up our renewed lease after repeated reminders of our extension. So by this time we choose to end our month to month lease and give our 30 day notice with an agreement of payment regarding our DOUBLE deposit and last months rent. Long story short, they filed for eviction 3 days after we gave our 30 day notice and they took half of our last month's rent!! They broke our agreement with payment and IMMEDIATELY told us we are not getting our deposit back. We took them to court and got the eviction dismissed because like I said we had ALREADY given our 30 day notice. Our unit was left in BETTER condition than before we had moved in (It REAKED like dog so bad I had them shampoo the carpets again & THERE WERE BED BUGS THAT THEY REFUSED TO PAY FOR EXTERMINATION UNTIL I DEMANDED THEY CALL THE OWNER BECAUSE THIS WAS 2-3 WEEKS AFTER MOVING IN!!) All they told the court was that they needed to clean the carpet and would take that out of our deposit which would leave close to $500 left, right. WRONG!! These CROOKED, RUDE, DISMISSIVE, UNPROFESSIONAL good for nothing people in the office added BOGUS charges and cleanings and even charged us for re-keying the backdoor that we NEVER received a key to in the first dang place!! Out of what should have been close to a $500 deposit refund turned into $65 because they are beyond crooked and will do and say anything to keep your deposit. Jaquelin "Jackie" Salazar is by far the most rude, unprofessional air head I have come across working in an office environment. Tasha Valerio as a somewhat new manager should take some courses in how to effectively do her job because she just plain sucks. I can go on and on about the unprofessional, degrading and dismissive treatment of their tenats who they treat as if THEY are doing THEM a favor even though their tenants are giving them thousands of dollars a month but I'll leave with this PUBLIC SERVICE ANNOUNCEMENT!!! STAY AS FAR AWAY FROM LVR MANAGEMENT AT ALL COSTS BECAUSE THEY WILL UNLAWFULLY AND UNETHICALLY KEEP YOUR MONEY AND RUIN YOUR RENTAL HISTORY FOR ABSOLUTELY NO REASON!!

Charolette Williams was our agent, she was very patient with us to help us find the right home for…read moreour family and she negotiated the right deal for us, as well. I highly recommend her!

Charolette Williams is our buyer's agent and she represented us very well! She was able to…read morenegotiate a great deal and continued working to get the best for us through the day of closing. We are thankful to have had her in our corner!

They were the management company for our Homeowners Association, until our HOA voted to fire them…read morerecently due to nothing being done other than collecting our dues and collecting fines for overgrown grass. Do not recommend.

Dishonest and unprofessional. They have refused to return a security deposit after 6 years of use…read morebecause the floors were not vacuumed after moving out, thus allowing them to "claim" $700 in cleaning damages. This after I paid out of pocket to paint the entire interior, tear out the 10-year-old urine-soaked carpet, refinish the hardwood floors, and replace kitchen linoleum at no cost o them. Be wary as they do not follow their own rental agreement policy when it comes to deposits, and are willing to go to court because they assume a renter will not have the money on hand to hire a lawyer. Predatory slumlords in Temple, Texas.

What a great team of Realtors! They are always looking out…read morefor their clients best interest and always pulling together to help each other out!

From the owner: We specialize in people. Our philosophy is, “If you take care of people, the rest will take care…read moreof itself.” We focus on our clients and their needs. We want to make the process as smooth and painless as possible. There will always be hiccups and things that come up unexpectedly, but that’s why we are here.

I greatly appreciate Ryan taking the time to make this right. I understand at time we can't…read morecontrol what property owners do, but I am very happy that Ryan has kept in communication and continued to update me on this matter.

They really care about their residents and want everything working properly and safely. Very quick…read morein responding too! Much better than my old property manager!!!! Pierce is great! Honestly the whole staff is !!

Great Company and great people. They always handled repairs quickly. Communication was great,…read moreduring lease renewal the price increase was moderate and fair.

Pro Manage did well at getting to repairs quickly. But beware! You WILL NOT get your deposit…read morereturned in full no matter if you leave things much cleaner and better than when you arrived. We had to buy parts to even be able to cook on the old range in the house. Then they kept deposit money because the oven wasn't perfectly clean. That is after I spent hours trying to get it clean enough for us to even be able to use it!!! Left the place much better than we received it and they charged us anyway!!!! They were rude when we asked for the deposit back. Won't rent from them again!