We rented a house for two years and had a great experience. Everyone at the office was always…read morewelcoming, respectful, and helpful. The house was in good condition, and at move-out we used the recommended cleaning and carpet cleaning companies, followed all their instructions, and had no issues. We definitely recommend this property management company. A special thank you to all the ladies in the office--we truly appreciate you!

Lived in a rental from them for 2 years- had zero issues except for upon move in as the house was…read morenot clean and then a few minor repairs throughout that 2 years- once was the ac unit blew and once was the in ground back flow for the sprinklers after a freeze. Upon move out, the house was left in better condition than it was upon move in. It was clean- except for a few minor details we missed (i.e- the vent fan in the bathroom) and I even went out of my way to do minor repairs and fixing of things as I lived there. (Pressure washing the driveway, porch, garage, back porch), lawn care and tending to the dead bushes they left me upon move in, fixing cabinet drawers that fell apart, replacing flashing on a corner that was caved in, etc. Now that we have moved out, we are being charged $700+ for "repairs" to patch nail holes and tv mount holes despite being explicitly told not to do so. In addition I'm being charged for tree trimming despite the tree being in the same unkempt condition upon move out as it was upon move in (yard is on a deep incline, I don't have the tools or ability to trim it due to its height). In addition, they tried to charge me for replacement of weatherstripping. It wasn't until I raised questions that they agreed to remove the charge for the cost of the weather stripping (not the labor) because it was indeed normal wear and tear. I don't really have much of an issue with the tree trimming cost. But I do have a huge issue with the fact that I'm being charged $100 an hour for labor to repair things I was told NOT to repair and additionally for a repair that was a normal part of the make ready process and NOT my responsibility. To be fair, I should've known better after renting from them once years ago and demanding my money back after finding the place was infested with roaches. I decided to give them a shot 5 or so years later as the house was in my budget and in the location I wanted. However, nothing has seemed to have changed. Natalie the owner even called me an asshole because I raise questions when being charged for things I don't feel I'm responsible for. If that makes me an asshole, then I'm an asshole. The attached photos are how the house was upon move in. ***response to tri city's response*** Tri-City Property Management the cleaners were not sent back out. The "cleaner" called me and refused to come back out as she stated she "scrubbed" everything and the places I had concerns with wouldn't come clean. The verbiage on the move out checklist is hardly a "suggestion" to not fill holes on your own and is a firm- do not do it. I had the original paint at the house. Hell, there were spots I did repair and paint that weren't even mentioned because it was the original paint. Had I known it was a "suggestion" I would've done it myself as charging $100 an hour for labor is insane to change a few bulbs, batteries and repair a couple tv mount holes. The tree just wasn't in my ability because of the slant of the yard- I'll eat that cost but the rest is a complete crock. An additional photo has been added showing the email exchange between myself and the person who does the walk throughs for tricity. She herself stated it was wear and tear after I pushed back on the charge.

I visited this place, and the ladies in the office were incredibly helpful. The property is…read moreconveniently located near many attractions, yet it feels private and tucked away. I'm really hoping to make this place my home.

Customer service was great! I'm waiting until they have home's availability. Thank Youread more

Living here has been extremely disappointing. Management repeatedly enters apartments without…read moreproper notice, which is a direct violation of tenant rights and basic privacy. Work orders are never completed, no matter how many times you submit them or follow up. The lack of communication, respect, and accountability from the office is unacceptable. I would NOT recommend this complex to anyone looking for a safe, reliable, or professionally managed place to live.

I was very happy with the compassion and the professionalism of the staff. Brenda was helpful.read more

The grounds are very well kept.Neighbors are Very nice and…read morefriendly. The location is convenient to grocery shopping and restaurants.

BAD complex. lived here 9 years UNTIL I upgraded places. Turtle Creek Village Apartments has gone…read moredownhill. First off, the neighbors and Apartment Management (LISA and DAWN) are REAL BAD. DO NOT report neighbor's actions they will use notice to vacate form as RETALIATION early before lease is up. wont state reason as shown on pic. always paid on time. This Apartment Entrance has NO GATE. Very UNSAFE. Lots of abandoned cars (look at the pics). Tenants film You in your face for no reason. Tenants park irregularly and in YOUR Parking Spot. They damaged my expensive toy and I had to take them to court myself because they were dishonest. Glad I was rich enough move to much NICER complex nearby quickly and be done with Turtle Creek Village Apartments. I want YOU to do a tour of Turtle Creek Village Apartments and compare it to Chappell Oaks or River Springs at Barge Ranch. YOU are getting ripped off. Again, the requirements are decreasing as I speak to get into Turtle Creek Village Apartments . THIS place is UNSAFE and not kept up. NEEDS RENOVATION bad. Neighbors are nicer and Management are a lot more friendly and accommodating at NEW place. A LOT BETTER DEAL. This NEW place is so much NICER for just a little more in price.

I don't understand how you're even in business. If I'm calling to inquire about what rents are…read moregoing for and you can't even give me a ball park and your response is that that's only information for your clients, how do you expect to bring on new clients. I gave you a specific address with bedroom count and condition is turn key but still reluctant to provide market knowledge as the "professional" in the area....

It's not the best or the worst company; it's just average…read more A few things I don't particularly like about this company: 1. Shared maintenance fee - I believe taking care of normal wear and tear situations should be on the homeowner & not the tenant, especially when I know I'm not doing anything to purposely damage the home. If I were a homeowner, I'd incur all costs associated with normal wear and tear of my home. With this company, I have to pay every time a maintenance person comes out to repair an issue that likely existed before I rented the place. It just seems like another way to nickel and dime tenants already paying exorbitant rent prices and just trying to keep a roof over our heads in this terrible economy. 2. No contact with the office after 12 - You can't reach anybody in the office after 12 and have to wait the next day BEFORE 12 to be contacted by company staff because everyone is out "checking on properties" after 12. What kind of company doesn't have a receptionist in office to answer phone calls during business hours or some other type of communication portal where tenants can reach staff for general, non-maintenance related questions/issues? Then, when you do speak to someone, sometimes you don't get a thorough explanation that helps you understand what you need to do as a tenant or a response that seems like the company cares about you as a customer or person. If I could've found a comparable rental with a different company within the short amount of time I had to move, I would've. I believe there are better options out there when it comes to rental companies.

Jolanda's assistance was invaluable in simplifying the process and providing comprehensive…read moreresponses to all my inquiries.

The leasing staff were outstanding and extremely patient and accommodating . The apartment is great…read morevery clean lots of storage and everything works. Would highly recommend these apartments.

I have enjoyed living at Sonterra Apartments, only moving due to family matters. The office staff…read morego above and beyond, to ensure that your stay there meets your expectations of comfort, safety, community, and cleanliness. Emails are usually answered quickly, during office hours. The maintenance staff are efficient, knowledgeable and friendly. The office staff are easy to talk to, and take time to listen to whatever you have to say. The parking areas are well lit at night. I always felt safe there. There are no cars or neighbors with overly loud music. The grounds are nicely manicured, and the pools are tested and well maintained. Can't say enough good about this hidden gem, just north of Austin, and the good people who manage it.