While on my way to Jackson I heard that crack of doom on the open road resulting in a nice star on…read morethe windshield. Not knowing anything about quality windshield service, I check on Yelp and saw that Stephen was close by. I contacted Stephen around 4:30 on a Tuesday and I was scheduled for 8 the following morning. The chip was a on the larger side, but Stephen took the time to work his magic and fix it. On top of that, he gave me a warranty in case it didn't work, I don't live in the area, so that was a nice surprise. Overall, a quick process and helped save me in the long run because he knew what he was doing and saved me from having to get a new windshield.

Stephen was responsive through the messaging inside the Yelp app, and provided simple pricing…read moreinformation without any complications. He also came to my location to do the job. Seemed like a great guy, and I would use him again.

We've used Safelite a few times on a few of our vehicles and we've always been happy with their…read morework, this time was no different. Our windshield had two or three runs in it and we just kept putting off getting it repaired. A week before my daughter was going to go out of town in it we decided to have it replaced. I went online and got an appointment without a problem. The day of the appointment the technician was even able to come early, he was super nice, did a great job, and did it in a timely manner. What more can you ask for? Thanks Safelite.

I scheduled a mobile windshield replacement with Safelite, prepaid for the service, and waited a…read moreweek and a half for my appointment. During that time, I confirmed the appointment multiple times, including the morning the technician was scheduled to arrive. Despite all of the confirmations, no one showed up. I never received a phone call, text message, or email informing me that the appointment had been delayed or canceled. I waited the entire day with no communication whatsoever. I contacted Safelite's national customer service department, where the representative confirmed that my contact information and address were correct in their system. He attempted to reach both the Pearl service center and my assigned technician, Nathan, but neither answered. I was given a phone number for the local office and told to call the next morning. After three separate attempts, no one answered that number either. With no explanation, no communication, and no way to reach the local service center, I ultimately requested a refund. I was informed that it would take 3-5 business days for the refund to be processed, despite having already paid in advance for a service that was never provided. I understand that scheduling issues and unforeseen circumstances can happen. What is difficult to accept is the complete lack of communication and the inability to reach anyone at the local office for an explanation or resolution. A simple phone call or text message would have demonstrated respect for my time and allowed me to make other arrangements. Unfortunately, based on this experience, I cannot recommend this Safelite location. Reliable communication and honoring scheduled appointments are fundamental expectations of any service business, and neither was met in my case.

Crack in windshield on our Vanderhall and needed immediate stabilization the people here r the best…read moreever. Do not go anywhere else if Pearl MS is near you.

I've used Glass Doctor of Jackson two times in the past couple of months. The first time was to…read morereplace a broken window. Because their installers were so friendly and professional, I used them a second time to provide a glass top for my office desk.

I recently went to have my rear passenger window replaced on my 2011 Chevrolet Silverado at auto…read moreglass now in Richland, MS 02/10/2025. During the process the technician damaged my driver powerseat and passenger window electronic components. My driver seat will not move and is stuck in furthest rear position making it difficult to reach the pedals and safely operate the vehicle. The powerseat worked when I arrived because the technician used the controls to push the seat all the way back. My passenger window will not go down from my driver side switch but will from the passenger. As well during the installation the technician failed to remove any of the broken glass inside the door panel. It was completely filled with broken glass. I had to personally take the door panel off and remove the glass myself. I would like a refund for the poor quality of service and a repair or replacement of the other damaged components. The technician said he didn't do it and the supervisor said he would contact district manager and would get back to me. The whole attitude was that it's not our problem and they weren't going to do anything about it. I am now stuck with a vehicle that is not safe to operate.

Awful,rude,mean! These people degrading us because of the factory tint on my car. We came in with…read morea car that needed a rear door window. The rude woman argued with us about the tint on a car we have been driving for years. Then when the window was installed there was NO DIFFERENCE BETWEEN THE NEW GLASS AND THE OTHER GLASS. Very rude, not good business practice! You do not yell at customers! On top of that, they did not have the correct glass and had to leave us in the waiting room while they went to get the correct one. Awful customer service, price was high and we will never go back or suggest this place to anyone else. In fact, I will make it a point to tell people not to use this place or any of their other locations

Chris was called for a side window replacement. He arrived 5 hours later as he said he would. How…read morefortunate for me that googling by using the right keywords for the service that his business came up. Cars Ma Tologist performed an excellent service with the benefit of a fully equipped trailer pulled behind his vehicle. He vacuumed all of the broken shards of glass that fell out. Chris charged a very fair price. He was kind and professional. It was an arduous project due to the extreme heat on a sunny day in July. What a bargain!

From the owner: We specialize in paintless dent repair, headlight restoration, windshield repair/replacement, wheel…read morerepair, leather repair, cloth repair, automotive detailing, carpet cleaning, and pressure washing.

Y'all, I have to give a shout out to Mid State Glass in Flowood, on 468 not far north of I-20. They…read moreare great! I've had a fractured windshield replaced, 2 rock chips repaired, and, today, a shattered glass sunroof replaced. Today I delivered my car at 8, they gave me a ride home as they went to get the replacement, and called me at 10:15 to tell me the car was ready! The price was about 1/3 what I expected. They do quality work, and are among the most pleasant businesspeople you'll find. I cannot recommend them more highly than I do.

outstanding service and excellent customer care! very professional service and very knowledgeable…read moreservice! they put my windshield in my rv and I was very satisfied with the work!

Super professional and super nice! My new car looks great!…read more I Highly recommend this place!

Chris was very rapid with his response! Not only was he helpful, patient, and very reasonable, he…read morewas able to schedule my appointment within the same day! Blessed this man! Have I mentioned he was able to show up at work place within a couple of minutes and was able to get my vehicle done that day. After the service, Chris also assured that if there any issues, he'll meet up once more and fix it. --update-- Tiny bubbles all over windshield and some on passenger side. I have attempted to reschedule twice with Chris, but he never shows up due to things kept coming up. He let me know the first time and we forecasted the meetup a week out, but something came up and he rescheduled to early Sunday. I rescheduled that appointment because I didn't want him working in the rain. Monday morning, he was a no- show and did not let me know until 10 min after the meet up time. This is my first and last time trying mobile services. Sure, it's convenient but it's also shooting darts in the dark due to environmental factors. It's fine, I'll get it redone elsewhere. I'm redacting only 2 stars because he's a nice guy, but I suggest he keep his word and schedule better.

I had a windshield replaced last year, but didn't give a review. They were quick and the price was…read morereasonable. I recently had my car windows tinted, as well as having several door dings removed. They did an excellent job! A couple of the door dings were in a crease in the body panel, which makes it 10 times more difficult, but they did an excellent job. For the dents that were in the smooth surface, you can't tell that they were ever there. The window tint job came out much better than I expected. I upgraded to the ceramic coated tint, which reduces 90% of the heat, which is great for the summer in the South, especially since my car is black on black. I was surprised at how quickly they completed the job. I thought I was just going to drop it off and pick it up later, but my plans changed and I ended up waiting in their lobby, but I didn't have to wait nearly as long as I expected. I would highly recommend that you give them a call. They may not be the cheapest place in town for tint, but you get what you pay for! I'm more than happy!

Front counter female was VERY rude. When she circled the windshield damage, she said we have to…read moredrill and it may take 30 min.​ we went inside and after getting all my info she said sign. I asked what am I signing. She said if it runs. I asked what does that mean? She said I told you outside. I said you did not or I wouldn' bea asking. Yes I did tell you...very condensending in front od an employee and a customer. I have always had excellent service...today will be my last visit!

I had a rock chip in my front window that I wanted repaired before it spread. They were…read moreprofessional, prompt, and priced right. Easy, fast, and well done!

Guy was pretty rude on the phone, could not give me a price without a vin number... really? the…read morelast 4 places did!