I recently went to have my rear passenger window replaced on my 2011 Chevrolet Silverado at auto glass now in Richland, MS 02/10/2025. During the process the technician damaged my driver powerseat and passenger window electronic components. My driver seat will not move and is stuck in furthest rear position making it difficult to reach the pedals and safely operate the vehicle. The powerseat worked when I arrived because the technician used the controls to push the seat all the way back. My passenger window will not go down from my driver side switch but will from the passenger. As well during the installation the technician failed to remove any of the broken glass inside the door panel. It was completely filled with broken glass. I had to personally take the door panel off and remove the glass myself. I would like a refund for the poor quality of service and a repair or replacement of the other damaged components. The technician said he didn't do it and the supervisor said he would contact district manager and would get back to me. The whole attitude was that it's not our problem and they weren't going to do anything about it. I am now stuck with a vehicle that is not safe to operate. read more

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Awful,rude,mean! These people degrading us because of the factory tint on my car. We came in with a car that needed a rear door window. The rude woman argued with us about the tint on a car we have been driving for years. Then when the window was installed there was NO DIFFERENCE BETWEEN THE NEW GLASS AND THE OTHER GLASS. Very rude, not good business practice! You do not yell at customers! On top of that, they did not have the correct glass and had to leave us in the waiting room while they went to get the correct one. Awful customer service, price was high and we will never go back or suggest this place to anyone else. In fact, I will make it a point to tell people not to use this place or any of their other locations read more

Had my back window replacement for my Toyota and the service was fast and efficient. The price quoted on the phone was what I paid.

The manager was very rude and to our office manger when shen was only inquiring about our account and for that we will never use them again.

I did not use this company but I am leaving a poor review because their advertisement on Google is inaccurate that they provide free, same day mobile service. They do not provide mobile service at all. I wasted my time going back and forth answering questions about my vehicle, getting a quote and setting up an appointment to ultimately find out that they did not provide the service that they advertise. read more

This business did a very good job installing the windshield in my truck. They were fast and professional.

I'm hesitant to give a poor review but my recommendation is to stay away from here. Got a quote over the phone for my 2006 C230 that was reasonable (I guess) - made an appointment with the understanding that I've got very limited time (lunch hour). Went in, did the paperwork and sat. And sat some more (30 minutes total before my car was looked at...) after another 30 minutes, a nurse came in who had previously had her windshield replaced and it was leaking...they assured her they would reseal it promptly. After another 30 minutes they called her name and said it was ready to go! She looked at me and said "it's sitting right there. No-one has looked at it!" They scrambled to find out what's going on and I stepped out to make a call - my car has been in the bay for some time and only the seal is off and no-one is working on it. I called over the technician (nice guy) who told me they don't have my windshield in stock and they're trying to source one...WTH? I walked back in and told the guy I'm out of time - he can source the windshield later. He refunded my CC and I left, grateful that the work wasn't completed. I prompted called Safelite and had the windshield replaced the next day - FOR LESS MONEY, LESS TIME and free coffee and a movie in their waiting room. Call Safelite - you'll be glad you did. read more

Do not take your car here. They broke the camera in the windshield. IT COST $800 to get their work fixed. They would not refund or pay for the damages. read more

They were flexible with my appointment time, and replaced my windshield in an hour. Not to mention they were about $50 cheaper than other places. read more

Horrible service. I had a new glass installed, but it had air coming through. They scheduled a time for me to return so they can fix the issue, but when I arrived they said I had to wait a hour and thirty minutes just for them to see what the issue was. My time is very limited so I'm disappointed in the quality of service. I wish I never allowed to replace my glass. You get what you pay for. They don't make appointments for then to fix the issue. read more

they fixed my glass then the next day my other window wouldn't go up. iit goes up when you bump it he gonna tell me i need a motor so he can make some more money. i got power windows and now the one he put it won't go up sometimes because like i think he left something loose in my window and now both windows sometimes don't go up you got to bump it for it to go up. i hope they see this so they can do the right thing and fix my window correctly and stop trying to beat me out of some more money. read more

The worse customer service ! Waited 20 minutes in front of who was working the front desk and he kept answering the phone and never looked up. So , I called the number on the front of the building. Still no help but at least he talked to me than !!! Never will recommend anyone to go there !! read more

Terrible service I called to get a quote my Lexus they were having phone issues so rep called back on another phone and asked me questions about car while on speaker phone she asked did I have regular sunroof never asked anything about panoramic roof got to appointment office was full of people I asked how long service would be after being at work all day they called for my vehicle 10 minutes later time 3:15 while siting in lobby for an hour I went out to check on vehicle I said vehicle still not ready guy said he the manager Mark haven't talked you I said no they ordered wrong glass trying to say I told them I had panoramic roof which the girl did not ask and the manager even tried to lie and say he heard her when she asked y'all I know I don't have panoramic roof so they went to warehouse no glass and I had to wait 5 days for my glass the manager then told me that he was going to put my old glass back in I heard the worker tell manager that he can't do that due to safety and that it's not safe manager still have not informed me now it's 5:30 I'm still there had to call a Uber to come get me and that was my only transportation Gm manager finally called and I informed him what was going on he told me he was going to call back never did so I had to get rental car which I had to pay for out of pocket they called Friday saying they put temporary glass in until my glass come in I did not have a way to come get my car due to being at work. I got a call saying new glass came in Monday and that I was discounted 50 dollars for my problems I said that's unacceptable still nothing done about so I went and picked my car no apologies at all for all my troubles or nothing no new wipers advised or anything knowing I needed some so I went advanced right down street. Terrible terrible service read more

took my chevy to them to have 3windows repaired that wasn't broken just wouldn't let up nor down due to some small plastic pieces called window guides were broken, i called and asked them if i bought 3 new windows would the guides come with the new glass and they told me yes they will, so i paid upfront left my car there, they called next day saying its ready. showed up to find not one out of the 3 windows they replaced came with window guides... they lied and i paid them $377to change 3 windows that wasn't even broken, the glass tech claims we never discussed over the phone that i only wanted my windows fixed to be able to let up an down?!?! really?!?! so they ordered 6 window guides put them in and told me all windows work now except for the one on the driver side back door, which it worked fine (the window motor, or relay) b4 i brought the car to the location, they failed to tell me they had broken the window switch and tried to cover it up by pushing it back in the door panel with some black glue behind it. they kept my car a whole week and put plenty of others b4 me, while mine's just sit! they r not professionals at all! do not trust! read more