Awesome customer service, amazing techs.read more

The office is large and nice and cool when waiting for an X-ray. The staff was prompt and…read morecourteous. The wait time was not long at all so I can't complain whatsoever. They had little lockers to put my daughters clothes in when she changed to get her X-ray. That was pretty convenient.

I have had problems in previous years but I had an exceptional visit a few days ago…read more Staff was efficient and friendly. My appointment was on time. They had the contrast I needed and the technician (don't have his name) was the best ever. Fast, friendly and professional. I will have no problem returning if I need to do so.

This has been an ordeal. I will not be back, and I do not recommend this facility…read more The scheduler I spoke with appeared to be working from home or a dog kennel. Between the barking and the static, it was extremely difficult to hear her, although she had no trouble hearing me. I stopped at the front desk twice, once to pick up my prep package and once to ask a question about the procedure. The front desk staff were helpful both times. The CT scanner operator clearly wanted to be somewhere else. He opened by telling me the procedure would take "15 to 45 minutes, depending on your cooperation." It went downhill from there. He was the worst healthcare provider I have ever encountered, and I have had many MRIs, CT scans, X-rays, biopsies, radiation treatments, and scope procedures. I had been warned about SimonMed beforehand, but this is where my surgeon sent the order. I will not be back, and I do not recommend them. I have since read that the company is now majority-owned by a private equity firm.

Living from from this facility, I traveled there four times -- and each time, was unable to have…read morethe procedure done for which I was scheduled. This could have been discerned before driving an average of 132 miles round trip: one of the times, someone canceled a procedure that could be done because another SimonMED employee decided that the original procedure could be done instead. The last straw: when I finally resolved all the technical difficulties of getting the original procedure done, I drone the nearly 90 miles to this facility -- only to be told that my medical records didn't reflect the clearance given to me by another SimonMED employee. There seems to be a disconnect between the information you provide them versus their records. I've provided them all the information required as to my medical history, onky to be told their records didn't show that this information had been provided... in writing, no less. Then there's the check-in procedure, where you are asked every question you answer in writing: when I commented that I'd provided this information three times previously (in writing), then had given them the same information in the pre-appointment check-in process, I was told "If you don't give me this information, I'm going to cancel your appointment." The last two appointments I'd made to have this procedure done, there were FOUR different check-in calls made by the company, each wanting more information that I'd repeatedly given them. Where is the information I've repeatedly given them going? The staff are rude, and dismissive. They'll interrupt frequently when you provide them your medical history... which means that my answers aren't complete. This is exactly how patients are harmed -- or, in this case, killed. Three days ago, I received a call from someone at SimonMED who said that the confusion had all been cleared up, and that I could go ahead and do the original procedure, and scheduled me for my appointment. When I arrived there, the radiology technician told me that my records did NOT reflect the open formation given me on the phone, and that I couldn't go through with the procedure. I've tried for 10 weeks, in four different appointments, to have a procedure done -- not including the one appointment that they cancelled because I was given clearance to do the procedure that I was originally scheduled for after a substitute procedure was scheduled. Frustrated that they decide to cancel the appointment after driving all that distance -- the gas prices NOT being cheap -- I expressed my dismay about this fourth (actually, fifth) appointment being cancelled after I arrived at the facility. The person who cancelled yesterday's appointment, after I'd driven into the Phoenix area, told me that she didn't care about these cancellations: she didn't have to. Never have I encountered people who are so arrogant, rude, who treat patients with contempt... having decades of experience in one aspect or another in the health care industry. I think that patients should be treated with respect... but that's simply not one of the tools in their toolkit. They're petty, controlling, and don't give a damn about how they treat patients... or the demands they've placed on them. One other thing: a week after my first appointment with SimonMED, I began getting phone calls about purchasing and/or renting equipment that is often used to treat people who have the injury (or disability) that I have. Coincidence? Is it SimonMED's policy to sell their patients' information? Or has one of their employees gone into business for themselves? It causes me to wonder where all of my medical history and personal information has gone... especially since it isn't entered into their records. Why do I think someone connected with SimonMED is responsible? It's because I've disclosed information to them that no one else has... with the exception of those who are now calling me to sell me equipment and/or services. I don't know what they're doing at SimonMED. Neither do they.

The worst medical company I have ever worked with. I am so disappointed in their system for making…read moreappointments and their no leniency on minor tardiness, especially when I am taking care of parents with Alzheimer's. How can you take 25 minutes to make an appointment and then have no ability to show grace for a few minutes? I will never use this company for imaging again for anyone.

Having spent several decades in ambulatory healthcare administration, I was struck by the…read moresignificant breakdowns in intra-office communication at this RadNet imaging center. The problems appeared to involve both my medical circumstances and the appointment process itself. Most concerning was the imaging center's apparent failure to communicate important limitations in their capabilities to the ordering physician in advance of the appointment. The result, in my experience, was nearly two hours of unnecessary waiting, followed ultimately by cancellation of the scheduled scan by the imaging center. RadNet is a publicly traded corporation whose business model centers on owning and operating diagnostic imaging networks across the country. While medicine has historically been viewed as a profession insulated from direct corporate control, the growth of companies like RadNet illustrates how large, investor-backed corporations are now deeply integrated into the delivery of medical care. In my view, this represents a contemporary example of corporations being permitted to function, in substance, as medical practice enterprises, and I believe the implications for patient care warrant serious consideration.

My wife has been suffering the effects of a car accident in June of last year and her pain…read morespecialist Dr Anket Patel requested an MRI of her lower lumbar spine. We were sent to Arizona Diagnostic Imaging for the MRI. They offer comprehensive outpatient imaging services across the greater Phoenix area, situated in the Paseo Health Center building, right next to the EverNorth Urgent Care office. Hours: Monday through Friday from 8:00 AM to 5:00 PM (Closed Saturdays and Sundays).You can reach them at 602-795-HEAL (4325) or by email at info@azdiagnosticimaging.com.ing directly at (480) 455-1850 or via the main support line at (844) 870-3019. Everyone was friendly and intake and the MRI were relatively painless.

I have had two MRI's here. I always recommend this place. Both times I've gone here, I arrived…read moreearly and was ushered in earlier than my appointment. The staff is always smiling and joking, which is good, because I typically feel very somber when I go to these sorts of things. This time, I was assigned a friendly, gentle nurse named Josh, I think. He was super nice, and I felt very comforted by his tone and demeanor. Being in the tube is no party, but my ears were covered by high quality headphones, and I was allowed to choose the music. A different nurse with a jovial laugh removed my IV and helped me out. All of the employees had great, positive attitudes, which is remarkable considering the sparseness of work ethic these days. I will keep Valley Radiologists as where I get my MRI's done.

When you get there, the receptionist check-in people appeared to not want to be there and do not…read morelike their job. When we got called back, the lady had no idea what exactly the orders were for and had to go back to look at them. The documentation had the fax number as to where to send the results to and they still sent them to the wrong place.

Building is a little on the old side and could definitely use some updates. Flooring, paint,…read morefurniture in lobby etc. they were able to stick me first time for contrast, good job as nurses in the hospital at anesthesia and on floor has very much trouble sticking me.

Frustrating tech failure caused me to miss my appointment. I used SimonMed's online portal to fill…read moreout all my paperwork, book an appointment, and received a formal confirmation. However, when I showed up on time, the front desk told me I wasn't in their system--even though they could see all the paperwork I had just submitted. Because of this backend database glitch, they couldn't see me and forced me to reschedule for a later time today 4 hours apart and at an entirely different location. The staff tried their best, but SimonMed's broken scheduling technology wasted my time. The IT/software system needs a major overhaul; it completely fails the patients and the front-desk staff. As much money SimonMed rakes in each year, you would expect better backend tech. I never experienced this with SMIL.

Friendly staff, very professional. For mammograms they offer spray deodorant for your use of you…read moreforget to bring your own. This is my second time here. My PA sends over the order and I call for an appointment. No problems getting a first thing in the morning appointment and I have been seen in time.

This place is another medical facility that totally disregards people's time and doesn't do…read moreanything to stay on schedule. Would never ever ever recommend this location. It was mandated by workers comp otherwise I would avoid this place at all costs unless you have all day to spend with These morons. Customer service is an absolute joke. If I could give them a -0 I would.......

I had to get an ultrasound done here and had an AMAZING experience. Parking was easy, finding the…read moresuite was easy, did not have a wait and was brought back within 5 minutes. My ultrasound was with a really nice gentleman and he made me feel comfortable and confident throughout the process. Took a total of 10 minutes.

Well I had another image Scan for my kidney function today, Nuclear Medicine Renal Scan, and was a…read morewreck over it, after having Bladder Cancer and doing CT Scans quarterly I was really concerned about this one. I got there early and checked in and the girl at the front desk was very nice and accomodating. I sat down for about 5 minutes and they called me back I was greated by Kerri S. and she was a breath of fresh air, very nice, told me everything about the test, checked all the boxes off with questions and was very accomodating when it came to my night bag and explaining everything, we were joined by Rachell C. and she was just as nice and caring about how I was doing they were both keeping an eye on my overnight bag, (no Bladder due to Cancer) and were so informational about this test to me and Kerri had no problem finding the VEIN in my arm which was a huge relief!!!!! So High Five to Kerri and Rachell for making my visit the best ever, you go girls!!!!

I had to bring my son for an X-ray. I didn't catch the front desk woman's name but she was polite…read moreand checked us in quickly. The gentleman who took care of my son I really wish I caught his name, he was great with my son! Very patient and friendly made my son feel comfortable, he also explained the process to me and my son's DR had the results in the morning. It was a great experience our wait time was 10mins at the most, we went around 4pm. Not that I'm hoping to but I would come back if I needed to.

Friendly service, quick and convenient appointments. Valley Radiologists responded quickly and…read morebooked a mammogram appointment for me the very next day. The front desk clerks and radiologists were friendly. The dressing room was a little tight and uncomfortable, but other than that, the radiologist was professional, thorough and quick. I did not go home bruised and battered.

awesome place to go get mri's done so i am very claustrophobic and the employees there took very…read moregood care of me and made me feel safe kept me calm at all times

Absolutely awful! Website says the doctor will get CT results in 24-48 hours. Don't believe it…read more I'm still waiting for results more than 3 days later. When I call the office, I get a different answer every time. This last time, they said the doctor was finishing up the report and they'd email it to me. Of course, they didn't and now they aren't answering the phone. If you need a CT scan, find someplace else.