If I could give this place a 0 star review I would. Please avoid this place. The Latino man at the…read morecounter could not have been more dismissive and rude. I asked him if he carried an item and he said " it's upstairs on the right." After trying to find it without avail, I asked him TWICE again and he said" it's up there." Then I asked him if he could help me find it and his response was " no, we are closing soon. " Last I checked, people actually WORK while the store is open, not seemingly playing on the computer or on the phone. I get better service and attention at the local Home Depot. Aren't neighborhood stores supposed to be friendly. As much as I'd like to support Mom And Pop shops, I will NEVER come here and I suggest you don't either!

This place has it all. I needed a new serpentine belt and tensioner pulley and they had it! No…read moreissues at all, I even got a significant deal on my purchases. I definitely recommend giving this place a shot! Solid customer service.

My husband and I went for the first time a few months back to get a nut and bolt and windshield…read morewipers. We bought the wipers and somehow didn't pay for the bolt or went back into get it. I believe the owner was there at the time because he gave us the bolt for free (even though it may not cost much and as a welcome to town gift). He also provided a few suggestions on how to fix our ottoman leg of which was a cheaper option for us - this was a nice gesture and showed some honesty. Overall, when I've been back, the employees are friendly and helpful and it's a place to go to if you need some hardware or car parts.

If your needs are specific, this firm can do good work. Per the owner:…read more"We are a full-service luxury product business, and our products pricing includes the time for our services. Per our conversation last week, our business model is not to compete with box stores, but provide ultra-premium and luxury products that require a greater level of research & customization to ensure it not only meets technical parameters, but also the design parameters."

Why does this place get so many negative reviews? I have had nothing but positive experiences…read morethere - knowledgeable and friendly staff.

Often out of stock. You can rarely find someone to help you…read more Obviously understaffed and under paid. I've spent hundreds of thousands at home improvement box stores throughout the country and after using this one for the last few years I can comfortably say this is hands down the worse.

Great little neighborhood hardware store that has pretty much anything you need. Also is a…read moreMilwaukee dealer with is awesome! Excellent selection of nuts and bolts type hardware as well as having a rental department too. Well organized, clean, friendly staff and even has special events, like last weekends Milwaukee Tools event, complete with pulled pork sandwiches.

Do not rent a Uhaul here. These guys messed up a reservation and registration so bad I'm gonna end…read morehaving to spend hours on the phone with Uhaul to undo what they messed up.

Only Actual place to refill propane tanks and not swap out. How do you get this on Google to save…read moretime?

These guys are friendly, efficient, and have a lot of useful hardware. The phone rings off the hook…read moreconstantly but they stay on top of it. They're also amazingly helpful with anything Stihl you need to buy - they walked my wife through everything, were super helpful, and patient. We'll be back again.

Aaron is so helpful! Every time we come in he is always jam packed with information and has helped…read morewith multiple plumbing issues we've had! Thank YOU!

Great service and friendly staff. My go to for ski tuning and bike rentals when friends come to…read moretown.

The staff is the same as years ago - lacking in any customer service experience period. Imagine…read morewalking into a store and nobody ask if you would like any help watching all the employees talk to each other and ignore the customers. When we asked for help, wow... we must have interrupted a great conversation because then we got attitude like we were the problem. We ALWAYS go to Cole Sport where you receive the best service. Jan's is basically a joke and one day this place will shut down due the to "years" of poor service. Selection is about the same as other stores. The Value is beyond horrible the minute you walk in the door with a consistent staff of lack of any customer service and/or experience.

They don't stand behind their Warranty. I purchased new…read morebike tires from gravity that were supposed to be under warranty. The back tire failed and I was told they don't make this particular tire anymore and the owner tried to push another off brand tire on me. I wouldn't accept the off brand tire which was a big miss match and the owner became very rude and angry with me. I asked for my bike back and he brought it back to me unassembled with just the bare rim with no tire to protect the rim. He said he threw away the original tire when I asked for it. Funny how I was able to go on line and find the exact same tire that they said they don't make anymore. I felt like I was being scammed. The guy became pretty hostile with me. Not impressed.

My boyfriend and I own Specialized Vado eBikes and our Specialized bike shop in Heber City became a…read moreTrek dealer a few years ago. While they can work on the bike part of a Specialized, they don't work on the electronic parts. Thank goodness for Gravity Coalition - they ran diagnostics on my boyfriend's bike and determined that the battery had completely failed after less than two years. They sent his receipt and the diagnostic info to Specialized and got the battery replaced under warranty. It took three weeks, but I'm pretty sure that was because Specialized was dragging their feet - Gravity Coalition diagnosed the bike within a few days and got the ball rolling. They kept us up to date with the status and were very friendly. We did get charged for the diagnostic service, but not the battery. I would recommend this shop for all of your eBike needs!

Got delivery for 2 pairs of skis and a helmet. thought all was well when the guy checked us out,…read moretipped him $20 but he did not pay attention to detail. They gave us one pair of skis with the bindings not adjusted properly, customer service wanted us to deal with it instead of helping us. And we have to return them ourselves even with the issues. Would have just rented from park city sport right by the mountain if I knew they were going to be so unhelpful. Also after skiing one hill the other pair of boots we had the buckles were loose and we had to go back and have them fix them. Quite literally the worst experience ever. Also park city sport was $20- 40 a day cheaper for rentals.

this office is so friendly. I needed some quick help with fixing my mountain bike brakes and stuff…read moreis there to go out of their way to help me get back on the trails this summer. Very grateful for their customer service.