Jon, the service manager is what any customer wants! i had an issue with my tankless hot water…read moreheater exhaust pipe on my metal roof and although this was going to be a very low revenue job, he moved quickly to fix the situation knowing we did not have hot water! the workers were very thorough as well! I highly recommend Tom & Jerry's roofing. if they did this kind of a job on something that is not their core service, I am very confident that they do a great job on roofs!

It's rare to see a contractor with only positive ratings these days, so choosing Tom and Jerry's…read morewas a no-brainer for that alone. I needed to replace the roof on a new home for my son. I obtained a few estimates from different contractors, and they were not the cheapest, but they were reasonably priced with far better reviews than the cheaper option, which is another reason I chose them. Thomas is highly responsive to communication, which again is quite unusual with most contractors in my experience, so that was a nice plus too. They provided evidence of insurance upon request. We paid a 50% deposit to get on the schedule and I was able to pay that by credit card without an extra fee, which was appreciated since it allowed me to get reward points on the purchase. A crew of three guys came out to the house early in the morning and completed the job just before dark. They did a phenomenal job. Each step was documented with pictures to show where rotten decking needed to be replaced, and an explanation of everything. Despite already being reasonably priced, Thomas gave us a nice discount for the extra decking on the final invoice, which was a happy surprised and very much appreciated. They also cleaned up very well after themselves. If you need a new roof or any kind of roof work, Tom and Jerry Roofing is the best there is without a doubt!

This was several years ago but I had water coming down my fireplace and it was pouring down rain. I…read morecalled several roof company's and Bill Murphy was the only one that came out that day. He put a tarp on top of my roof around the fireplace where it was leaking. He then told me I had hail damage up there on the roof and he would be more than happy to come back out and meet with the insurance adjuster. To make a long story short, if you want it done right, very professional, does what he says he's gonna do, and looks amazing when finished, Bill Murphy is the man. I have moved since then but I would not hesitate to call him if I needed a repair or a new roof. Thank you Bill! All Sincerely, Carolyn George Curran

Bill came out the same day I called for an estimate. He was 1 of 5 estimates I scheduled; I…read morecancelled the last one after he was out-I knew I had the guy for the job! He was VERY honest-the composite roof I had installed 10 yrs prior had to come off-could not be repaired . I had been told this by others as well, but Bill explained exactly why and what would be involved. He and his crew came out and worked (really worked) to remove the roofing down to the decking, replaced the bad sheets, and then began installing the new roof. Bill had to remove and flash a skylight that had been leaking as well as replacing chimney flashing, boots, etc. Everything was done to perfection and the area was so clean when they finished, you would never imagine the mess they had to take care of! I HIGHLY recommend Murph's Roofing for any repair or replacement work you need! Lisa (office) was just as amazing to work with-answered my questions and took care of scheduling and kept me updated of any changes due to weather. What started as an awful situation (not covered by insurance) ended with a great new roof at an affordable rate and a great feeling that there are still truly good, honest, hard working people out to help and not take advantage in a hard situation!

Absolutely above & beyond today!!! I can't thank Ken for picking up the phone, first ring & Robbie…read morecalling me in under 10 mins. Dad had a tree limb hit his roof- repair needed ASAP BEFORE rain hit next day. Truly, Ken had personal business & still took time to take my call, hear my concerns & addressed the issue. His colleague Robbie called right away, had a 50 min drive to dad. He made it, assessed the issue & resolved same day at a cost that was amazing & in my 82 yr old father's price point. Here are pics- sorry for dad's deck/back yard- he's a bit of a mess!!! Love him all the same! THANK YOU THANK YOU THANK YOU, PREMIRE ROOFING & CONSTRUCTION, LLC. Highly recommend!

It is now years later. And I realize the drain was clogged because they never removed the knockout…read moreseparator between two pipes. Horrible job

They have poor communication. I reached out multiple times for a quote, but once transferred to the…read morefield representative, they do not respond. Overall, it was a disappointing experience with this company.

Arrack was great on outside. Except for their gutter guards. They are a leaf magnet. You have to…read moreclimb ladder to clean off leaves. I will be removing those. Would not recommend for any interior work. Their contractors have no clue on interior work. Counters had to be set twice. Backsplash was done over plastic counter protection. Backsplash was done twice. Still trash after paying for materials twice. This eventually will be ripped out. Lines not straight. Tiles not flush. Tiles sticking out all over. Very poor work. Just wanted them out once I got home to look at job.

Do not use this company!!! We contracted them to do a new roof as well as some interior…read morerenovations including a new bathroom. They were not the least expensive bid we had but they came recommended. However, our experience was horrendous. When we first met the contractor, we liked him a lot. We showed him the roof work and the soffit and fascia that needed to be fixed. He said no problem and that would just require a "little more wood". We received 3 quotes and they were the highest of all 3 but again they came recommended and said they could do the interior work as well. The other 2 quotes (cheaper than Arrack) included replacing/repairing the fascia/soffit and gutters. We assumed the Arrack bid did as well. When the roof was completed, the fascia/soffit and gutters were not fixed. When asked, we were told that it was not included in the bid even though we specifically talked about it. Instead, they present me with a quote to complete that work which was another $3,000. Again, my other lower bids included this work. Why would I pay over $9,700 for a roof that should have cost about $8,000. I had 2 other roofs replaced in the last year on other properties (larger than this one) that cost just over $8,000. We ended up using another contractor to do the fascia/soffit for about $1,600 and he couldn't believe how much we then ended up paying for just a roof. Then came the inside work which they started before we completed the issue with the fascia/soffit. The bulk construction seemed to go just fine. However, their finish work is a disaster. Our shower head was below the top of my head and I am only 5'9". In addition, the bull nose tile at the point where the pipe came out of the wall was V cut to accommodate the pipe and looked awful. The tile floor has a severe slope that is not needed for such a small shower and the sliding glass door is not even put on straight and opens/closes at an angle. We have been trying to work with them to get these issues fixed but it has not been nearly 5 months and we are still not finished. They came back out to raise the shower head and raised the tile on the wall. However when they did this, they used a different color grout and now I have 2 different grout colors in my "brand new shower". And the shower door is still angled. They also installed a column as a support for a wall that was removed. The finish work on this was awful as well. Drywall was crooked and angled in at the top because they didn't put the corner piece all the way to the ceiling. They came back out to fix this and it looks just as bad but not with 1x6 going floor to ceiling with butt joints instead of miter joints. The work was under par and their servicing since their "completion" is absolutely atrocious. We have tried for months to get this rectified yet we are still here waiting. They "fit" us in between other jobs if they come out at all. As a business I would expect to fully finish a job before putting newer jobs as a higher priority. DO NOT USE THIS COMPANY. UPDATE: We met with the contractor 2 months ago and laid out our issues with the interior completion including the different grouts used in the shower. They said they would fix and would be in touch to schedule. Well, we are 2 months later and the work has still not been completed. It has been over a month since we last even heard from them. It is becoming a bad joke at this point.

After a storm, discovered a branch speared through our roof. Called Daniel late that day - right…read morearound 5 - and he was out our place before 9 the next morning. Repaired the roof in about an hour, at a very reasonable rate. Even threw in the replacement shingles free when it turned out we had the wrong ones!

Fast communication, good price and fast execution. I recommend this company and I will contact it…read moreagain in the future.

Brand new roof 6/21. Roof leaked the next hard rain. They came back to patch, not fix. 1/26 drip…read moreleak during a hard rain. Roofing board in attic soft like paper and molded. Called for repair. Came out to caulk and nail. Next rain, the area is damp. Sent email to owner, no reply. I'm considering legal action. $14K roof replacement should not leak. Do not understand how the BBB reported 5 stars, I was fooled.

Don't ever use these ppl or his no good company Premier Roofing and Siding, LLC…read more Premier, roofing, and siding the owner was very disrespectful to my wife cause she ask for money back cause they keep rescheduling us for new roof. Been having our money. The owner told my wife " Bit#h I can buy you , You a broke Bit#h and he is dam sho lucky I was a hour away God will fix you trust They reschedule our 3 times and we asked for our money back and owner was very mad about us not wanting the unprofessional service. No call to let us know they will not make it. And once I called them , he lied and said there is rain in the forecast and it's was clear...... The owner is very disrespectful So rude to my wife I wanted to go to jail