came in for a service and while the bike was getting done decided to check out some merch and was greeted by bree Bennet, very accommodating and sweet read more

HOG's. Flames. Free-flowing hair. And in case you're wondering, the free-flowing hair is not on the females. Timpanogos Harley-Davidson is a pretty wicked place located in the middle of Happy Valley. And you can take "wicked" however you like. I'm no biker chick nor am I against biker chicks (I just prefer showers and AC) but this place is sweet regardless of who you are. I was fortuitous enough to meet the manager, Rick Story. He is a hoot and a half. If you stop by (which you should - I've driven by a million times and am so glad I was forced by my MBA program to go) make sure to keep an eye out for a late 50ish year old gentleman with long gray hair and bushy eyebrows. He has plenty of stories to tell, all with a glimmer in his eye. Not only is he a tough biker dude (ask him about how he "manned" up his bike) but he also coaches his 11 year old grandson's baseball team. He allows their team to practice on the lower level during the winter. The facilities themself are amazing. Apparently the original owner set out to build a property for 5 million dollars with standard materials. Somewhere down the line, he decided to use reclaimed steel, bricks, and lumber from the local steel mill and other industrial properties. Final price tag? 60 million dollars. Holy crap. Not so easy to pay that 95K a month loan - so he didn't and eventually the bank repossessed the property and down the road ownership changed. What was a huge loss for one guy (and the bank) became an enormous gain for anyone who can appreciate motorcycles, vintage decor, or the use of reclaimed materials. The interior is truly gorgeous. Things to look for: 1. Steel Beams from Geneva Steel 2. Industrial lighting: Reclaimed from industrial factories and from railroad lighting 3. Doors to the Service Center: Former sliding train doors that they have knocked the sections out of and replaced with glass. Genius. 4. Vintage Signage: What makes it even cooler is that most of the signs are from local places. Did you know there was a "Spic n Span" in Provo once? 5. The bikes, of course! Harley's start at around 7K and go on up. I'm pretty sure I shouldn't bring my husband around or we might have to sell our house - or maybe just a kidney. I finished my visit with some sliders and shoestring fries from Marley's, their in-house restaurant. I'm not going to truly critique because I was with a larger group and I never think it's fair to compare large catered groups (where food comes out of large metal bins) with a regular order. I will say the burger slider, while not quite what I expected. did taste pretty good. Not pretty to look at but the slider wasn't alone at Harley-Davidson. Sometimes looks can be very deceiving. So, go check it out. It's worth your time. A free art event of sorts (assuming you can keep your wallet closed around the bikes and accessories). And one tidbit - I always thought the term "Hogs" was just a rough and tumble term for tough biker dudes. It's very possible you're more educated than I am but just in case you didn't know and want a random factoid...H.O.G.'s actually refers to Harley-Davidson Owner Group. Don't you just feel smarter now? read more

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Yes very helpful staff. Very unique dealership. The building is very cool. Cannot say enough how nice the staff.

This is a destination place even if your not a biker. I love looking at the bikes and especially the clothing line. We have Harley's so this is our hang out. The building is very attractive and they have a restaurant called Marleys you can get some great sliders. read more

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Unbelievable poor service. Was interested in purchasing an additional Harley and asked several times for a price but never received one. Seems like this is their business practice. Also asked for some service on my Ultra Limitted but was told, "They were not authroized to perform some services." Won't be waisting my time in this shop again. read more

They didn't have my boot size in stock but called me as soon as they came in the lady held on to my pair for me until I could come to purchase them I've had these boots for a few months and they're the most comfortable pair I've had as of yet. I'll be coming back to get a pair of gloves soon enough. read more

This place is awesome! It's like a Harley Davidson motor shop/museum/gift shop/diner Bikes, clothes, kitchen decor, toys, accessories, and food. Even if you're not planning to buy a bike, I'm pretty sure you'll find something cool to buy here. The building is huge, with a huge sign on top of it. Right off of Geneva road in Lindon. read more

Largest dealership I have been to besides Daytona. Great location and even better building. Full service shop and it even has a cafe inside. No better place to window shop, Aloha read more

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This is a very friendly and very well presented dealership. One of the better ones I have been to, however I have only visited the retail section so far and can't really speak to the service or sales departments, however since I have recently moved into the area and I own a Harley I'll certainly be here again and will update my review when I do. However I can say that in talking with the staff they are extremely friendly and knowledgeable and from what I have seen so far I would recommend them. Plus their building is really cool and has a great burger joint in it which I will be taking about in a separate review. read more

Summit Harley-Davidson - Motorcycle Dealers Near Me - Lindon, Utah

This is one of the premier Harley shops in Utah. It starts with the great location and the ambiance of the old Geneva Steal building that's been made j to the dealership. They have a restaurant there. You can sit and eat and watch the mechanics work on the bikes. Their selections of clothing apparel is excellent. The mechanics are knowledgeable and the sales staff is friendly. I rank this dealership as one you'll want to visit and use. Stay away from the salt lake and sandy dealerships because they are not as competitive. read more

I'm glad someone already provided a glowing review of the facility -- saves me the trouble of saying much more than "ditto" -- it really is stunning! This place is worth a stop, even if only for sightseeing and a bite to eat. But I'm really here to thank the service department for living up to the legend and expectation of a good bike shop. It's easy to have a 3500 mile road trip ruined by an untimely need for service (or a new tire), but these folks respected the needs of keeping wanderers wandering, and they got us in and out in time to outrun a thunderstorm! And for all of that I am grateful to Kyle "Killer" Kelsey and Bert Dutcher at the desk, and to the technicians on the service floor. That's a ways from home and it may be awhile before I'm back through there, but I wish them much success in the interim. read more

Riding from SoCal to Stugis SD, my Streetglide suffered a front fork seal blowout. The service department was very accommodating, getting the repair done the same day. However, when the front end was reassembled the front fender was not adjusted properly which cause significant damage to front tire and fender. I had to have a second Mechanic readjust the front fender before catastrophic failure to front tire. I have made several attempts to discuss my concerns with the service department with no success. End result, service department claims no fault and will no longer discuss further. read more

I sent in a tank to get repainted and was told that it would take about 3 weeks. It's now been a month and I was just informed after calling AGAIN that it's going to be maybe another week. Customer service is below average over there. When I came in with my tank they just stared at me like what are you even doing here. I basically had to ask... "sooo are you going to take down my information... or...." and they were like "oh.. ya right okay come over here". Guys don't know how to talk with customers I just want my tank back to sell my sporty and buy a triumph ha. Byeeeee. read more

My wife and I came in to get some new leathers and Deni was so wonderful at helping us out! She was very patient with the amount of time that she spent with us and very knowledgeable about the products. We loved her and would definitely go back. read more

Kelly thanks for you're informative suggestions and advice! I appreciate the time you took to teach me more about purchasing my first Harley. I walked away with exactly what I was looking for and more, you're awesome! read more

I am new to the area and needed service on my starting motor. They picked up my bike for free. During the repair they discovered a couple of other issues, let me know about them and I gave the go ahead to fix them also. I was extremely pleased with the service. I have an older '94 Heritage Softtail and not all shops will service older bikes. The service department is very friendly and does a great job. read more

Place looks great - I had a terrible rental experience.. Rented a new 2016 Road king (I have rented from Timp Harley for the last four years for the annual ride with family and friends) - they let the bike go out the door without inspecting, less than 1 day into the ride I was stranded in Driggs Idaho with the front bearing totally shot. I called the rental shop and was given an 800 number to call. When I tried the number it said 'this number is not available from your calling area'.. I called back to the rental shop and they got ahold of the 'help line' and had them call me (glad it was during store hours or I would have been out of luck). The help line called for a tow truck and got pricing, then AN HOUR LATER they called the tow company back and sent them out (evidently pricing the tow while I sat stranded with 12 other riders). I was towed to Idaho Falls Harley where they rented me a bike (that was cleaner) so I could continue my ride, because of the delay we couldn't make it to out hotel that night (which was less than 24 hr notice for cancellation so we were charged).. Anyway - terrible experience and when I finally returned the bike to Timp Harley - they charged me the full amount - complaining about the rental they covered from Idaho falls - not even an apology.. I was out over 1k in hotel charges- not to mention the 12 other riders that had to cut the trip in half because of the detour to Idaho falls - then back to pick it up.. I understand 'stuff' happens but for people that claim to be passionate about riding - I expected more. read more

Summit Harley-Davidson - The POS that Harley rented me. Never again. - Motorcycle Dealers Near Me - Lindon, Utah

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I had found a helmet on line, went into my local Harley store, they did not have it but told me that Timpanogos had the helmet in stock, I asked if they would call them and was told NO but you can. I called the Timpanogos store and they shipped the helmet same day. I will not go back to my local Harley store, I will make the 90 mile drive to Lindon. Saddleback Harley needs some customer service lessons. read more

Holly rocks! Always friendly and genuine! Give that girl a raise! Made suggestions as to clothing. Looked in the back for kids cloths in the sizes we needed. She is the best! Thank you read more

To me Timp Harley just fits the Harley brand. I've been to a few Harley shops around and I would have to say Timp Harley is the best at representing Harley Davidson. This place is not just a typical retail shop (like others), it is a destination. While I'm a local to Timp Harley I would imagine that this the type of place corporate HD would like to have more of throughout the US. Just think, when you're out on a long (or short) ride, would you rather meet your fellow riders at a small, feels like every other place bike shop out there or do you want to continue to feel like you're a part of something, a part of HD and experience what a true bike shop is. Of course this is my review, from my point of view, but I would hope there are more HD shops out there like this that really represents Harley Davidson. Oh and if you're just looking for a retail shop, Timp Harley is huge and has more section in one shop than 2-3 other store do combined so it works out for all walks (insert 'and rides') in life. One piece of advice as I usually like to give at least one recommendation to the place I'm reviewing. Continue to treat your customers like they are gold and not just "do you a favor" by being there. Too many shops have this feeling about them that you should bow to them. I don't feel that at Timp Harley but if you don't continue to hire and train the right people it's an easy way to start going downhill. Hopefully the road construction gets completed soon. read more

Summit Harley-Davidson - Customer appreciation monthly free ride. - Motorcycle Dealers Near Me - Lindon, Utah

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Super professional and Helpful Crew, Dan the sales man always has a smile. Come rain or shine they are very willing to lend a hand. Holy is equally helpful and knowledgeable. Thanks guys !! Keep up the good work read more

FUCK Timpanogos Harley-Davidson!!! The only reason they're getting 1 star is because I can't do zero stars. Hands down the worst dealership I have ever dealt with, absolute worst service department in the history of ever. Bought a brand new bike from them 10 years ago and have had issues with them nearly every single time I need any kind of service done with my bike. Free tires for life, sounded like a good reason to buy a bike from them. Don't be fooled, not worth it in the least bit. Typically every scheduled service is at least two weeks out, I'm fine with that they're busy ok, understandable. But 9 times out of 10, they forget something. So a service that should be done in a day, is at least 2 days or more because they forget to order something. Today was the last straw, why I have kept giving them another chance is beyond me. Had to call 6 times today just to get someone to actually answer the phone. Oh and on the 5th call they actually hit ignore. When I was finally able to talk to someone to try and schedule my next service they took my name and the service I needed, then told me they would call me back after an actual service writer looked at what needed to be done, never got a call back. I could keep going on for 6 pages of bullshit I've dealt with, but I'll spare you all. Anyone actually still reading this review, do yourself a favor, buy a bike from any other dealership, for the love of God, don't waste your money with them. read more

My husband takes a road trip every summer with friends. Unfortunately, this year his Harley stopped running right outside Provo on a Saturday night and he had to have it towed to Timpanogos. A tech working on Sunday hooked it up to the diagnostic so they would know what the problem was first thing Monday morning. After finding out what was wrong (and finding out the part was not available), they took the part off a motorcycle on their sales floor to get the bike fixed so my husband could continue on his journey. A big thank you to Don and Terry (and their crews) for their AMAZING service!! We have never gotten service like this from any Harley dealership in WA. Thank you, thank you, thank you!!!! read more

Dealership was more than willing to sell us a bike, sell parts, sell clothing, however last Tuesday afternoon my husband took his bike in to have warranty work done. We were told this would take just 2 days. This is the first dealings with their service department. It has been a over a week, yesterday we were promised that our bike would be delivered to us today 9/21/2016. My husband has called 4 times and no one seems to know what the hell is going on. It is getting ridiculous that they do not return calls, they do not let us know what the issue is or give any updates. I am very frustrated and if the warranty is just through Harley we will probably take it to a different dealership in the future. read more

On my return trip from Sturgis to Los Angeles I started leaking oil from the front part of the bike, a clear thin oil all over the right side of the fuel tank. It was only a little at first but as with all leaks it grew. I thought it was a fork oil leak but wanted to get to a Dealership to confirm as I was riding across Wyoming. The first dealership I was able to get to was Timpanogos in the southern Salt lake city area. The guy from the service counter was very nice and spent all of 3 seconds checking out my leak. He proclaimed it to be gooseneck oil heating up and told me not to worry. So Sunday morning I departed for Cali. However the leak only got worse and at everystop i had to wipe the right side of the bike off and I the new owner of a Harley Davidson Motorcycle was out in the middle of nowhere with a leak on a Sunday with every dealership for 300 miles closed. I did manage to limp home after a guy on a gold wing spotted me wipeing down the tank yet again asked what was wrong, after a quick chuckle he said "you have a fork oil leak " with that he produced a large cresent wrench tightened a nut and Bam! No more leak. This however is not my "real"compliant with Timpanogos I called them this morning looking to get some customer service maybe? A sympathetic ear or maybe just some old fashion concern. Nah! The service manger couldn't wait to get off the phone with me. If he could have "acted" like he cared or expressed even the slightest empathy towards my plight I would have been ok with all of it. I didn't want a free service or a bike wash , nothing. I just wanted to be treated like a guy who had thrown down thousands of dollars on a product that Timpanogos represents. I guess I was asking too much. If I ever find myself in SLC again and have to go to the dealership, It wont be Timpanogos. I would rather push my bike to the next one than trust them with my Harley. If the guy behind the counter is any indication of what goes on in the shop , maybe he did me a favor read more

if you want to learn to ride DO NOT take the new rider course here. or if you do and you get the instructor Darren reschedule. he is inpatient with students, and basically told me I was going to die if I didn't shape up. I've been riding bikes for a long time and know the dangers a small mistake can create. he just made me more nervous and more upset. he would roll his eyes at me, and instead of trying to help me learn, all he did was put me down and feel like a failure. Jeremy was the other instructor and he was great. read more

Called these guys for some service needs and they were extremely demeaning. My buddy bought a bike from them and has done everything since in SLC due to his bad experience as well. I recommend making the trip north or south. read more

This service department is excellent in every way. We stopped by this dealership on the way back from a round trip run from LA to DC. We put a lot of miles on the bike and had the tire changed in Colorado. We had no appointment, but stopped in the Timp service department about noon after hearing a funny squeak. They looked at the bike immediately and saw that we had had the wrong tire put on. The squeak was a rub that happened now and then. There were phone calls, faxes, and photos sent back and forth from three dealerships to get the facts all straightened out. The service department was very involved in the whole situation instead of just leaving things to us to get it straightened out. The Colorado dealership covered the cost of the new tire and we were ready to get back on our way that afternoon. While all the employees we dealt with in the service department were especially nice, Goat was of special note for being so amazingly helpful, and Jeremy for being friendly and kind. This is the gold standard by which any Harley service department should be judged. Way to go, Timp! Thank you! read more