I think at the drive-through having the sign telling me to turn my car off if I've been sitting for so many seconds really offends me for some reason I die I don't know why also, their automatic tellers are awful. I will only go inside. They also randomly charged my account for a bad address fee monthly without ever trying to fix it even though my address was correct. They ended up crediting me back, but just the fact they did that blew my mind I really don't recommend this bank. read more

I came in this morning with a challenging transaction. I was in a grumpy mood and not my finest self. The young woman who helped me was Angel Millikin. True to her name, Angel listened well, came up with a solution, and worked with two other banks to fulfill my request, going above and beyond to make it happen. Because this transaction took a lot of time and we were waiting for others to perform, we took the time to chat and it turned into a deeply moving conversation unlike anything I've ever experienced in a bank. Just when you think service is dead, someone comes along and proves you wrong. That someone was Angel Millikin. I can't acknowledge her enough. I appreciate this lovely, helpful young woman with a gift for resolving tricky situations. Thank you, Angel. Thank you, Summit Credit Union! read more

I had the worst experience at the Oconomowoc Summit Branch. For the past few months, I have gone to this location once a month. Usually, the employees here are cold and rude, but I always look past it because I know that they probably hate their jobs and lives. I usually wait in the parking lot around 8:30 with other members until the bank opens at 9 AM. I've done this a few times with no problems. The other week, I drove myself and my infant son to the bank to get my cashier's check like normal. It was below zero, so I let my Mini Van run to keep my son warm while I fed him a bottle. Suddenly, there was a knock at the window of my van. I looked out the window to police officers swarming my vehicle! The bank employees had called the police on me for waiting for the bank to open! I got out and met an officer who reminded me of Barney Fife. He was a total small-town country bumpkin. Right away he was questioning me as if I was a bank robber. I explained that I'm just trying to use the bank and I'm a member of the establishment. The police went into the bank to explain the situation to the employees. I guess I understand that it was a security concern, but I have done this several times with other members. The employees should be used to members waiting for the bank to open. The police claimed that the employees only saw a van that was running in the parking lot, but that was a lie because an employee with a red car pulled up and saw me pull in. She got out of her car and her body language showed me that she was trying to avoid my van, so she definitely saw me pull in that morning. The police treated me like Charles Manson, but that didn't really bother me. Honestly, the employees put me and my son in danger. We could have been shot Jacob Blake style! That didn't bother me though. What bothered me was what took place inside the bank. Now, if the employees would have walked up to me and said, "Hey! We are extremely sorry for the mix up." If they would have explained their reasons with an apology that would have solved my issue instantly, but instead they wouldn't even look at me. One employee was intentionally looking the other way to avoid dealing with me. Suddenly, I had to rub my eyes because I swore that Ms. Piggy from the Muppets appeared. I couldn't believe that someone as famous as Ms. Piggy was employed by Summit Credit Union! Sadly, It ended up just being an employee that resembled Jim Henson's puppet. Again, the manager(Ms. Piggy) offered me no apology for being swarmed by Mayberry's finest. I told her to leave me alone or we would have problems. I got my cashier's check and split. I never complain about a bad experience, but this time I called corporate. I spoke with Wendy Woodson-Jones from corporate. Again, they offered no apologies. At one point in the conversation, Wendy laughed at me and told me that nothing would happen to the employees for what they put me through. I got nowhere! I still plan on banking with Summit, but will be avoiding this branch at all costs. read more