This branch of US Bank has greatly impressed me with its excellent service and knowledge of its…read morebusiness.

I stopped to get a withdrawal of $8,000. I was told the managers leave early and they need to…read moreapprove the larger withdrawal amount and the "managers all leave early." If managers approval is needed for transactions, then a manager should be present at all hours of banking transactions. It's my money and I can't access it. I've done large withdrawals from other locations without issues. I'll be bank shopping as I can't trust that my money will be available to me when wanted or needed.

The tellers at this bank are so friendly and welcoming. I'm glad I chose this bank. I've been…read morebanking with them for a few months and have had no issues whatsoever. I don't have direct deposit available to me so the check deposit feature on the app is wonderful.

So, I would say that customers should be looked after, meaning that the bank looks out for them,…read morebut when the customer who has the money in the account tells a POA to withdraw a certain amount it should not be a problem if you ask the customer who has the money if it's OK, then what is the problem? Just talk to to the person who banks with you !!!!!!!! I feel like the bank let us all down, the person with the bank account, and us the POA, because the teller was paranoid and jumped to conclusions!! Thanks for letting all frustrated and bewildered from your actions!!!!!!! Carla, and the twins, we give you zero stars so now there's nothing left to give your bank!!!!!!

This is the best bank around! Rick and his staff are absolutely fabulous very accommodating. Also…read morebest rates on CD around... can't be beat. Thanks Rick!

I am so happy with the New Berlin branch of Educator's. The staff is knowledgeable and friendly…read more They go above and beyond to answer my questions and provide support.

I don't know why there aren't more reviews of this location, lots of regular customers love this…read moreplace. Staff are good, there's a consistent higher quality of bank workers at Educators. I can't wait until this pandemic is over and they get their coffee machine back up and running!

They helped me this everything I needed in a time manageable way . He employees are nice and they…read morelisten to what you say so there's no mix up

I've had two accounts here for probably 12 years. They are my own accounts, not joint family ones…read moreso it's usually a total of only between $2k-$8k held here any given month. I used to enjoy the small-town feel and friendliness, but lately it's been awful. For many transactions, I seem to receive a teller that is either rude, or unknowledgable. With a simple deposit I'm left to wait, then asked silly questions like "actually your occupation's not on file, can you update your account" etc. There is a girl there, young, straight blond hair that is just so unfriendly, that I've decided to part ways with the bank. Every year my young son receives a birthday check from my best friend. It's usually around $20, she (is a police officer) and likes to teach him about checks and banking, even though he's too young to have enough cash to even open a child's account. I think it's a sweet gesture. He enjoys going there, normally they are aware I'm a long-standing customer and I co-endorse the check with him so he can get the cash. No one has ever questioned it or told me it could be a problem, ever. Not when he was 6, 7, 8.. But this last time, this girl acted confused and put out, asked another teller for help on how to handle it (because my son doesn't have an account in his name and the check was made out to him) and told me "just so you know, our accounting won't like this." Well, too bad sweetheart and congrats, you just lost a customer. Thanks for making my little boy lose excitement about getting a check. When he is old enough and ready to start banking, thanks to this girl, it certainly won't be with Citizens. Go elsewhere with your money, where they are friendlier, and more professional. Even though there is no drive-up and it's less convenient, I'm switching to Chase down the street.