Love the option to come here if I can't make it to my own credit union. They have always had great…read morecustomer service and always a pleasant demeanor from the employees. Only suggestion would be to open other locations. Keep up the good work!

Date of visit: March 31, 2026…read more I stopped in to get a cashier's check as I wasn't able to move funds electronically in a way that would work for me and I was pleasantly surprised by the efficiency and ease of my visit. Daniel helped me right away and when I inquired about a wire versus a cashier's check, whichever was cheaper, he recommended the cashier's check given the wire cost. That worked just fine for me and within a minute I had everything I needed to go on about my day. The entire transaction was seamless and he even gave me an envelope to put the check in. Wish all my bank transactions were this easy!

I moved back to Wisconsin this spring and had an existing account, and also opened a new checking…read moreaccount. I added my wife, who was also a previously on my account and has held a mortgage and a car loan with the credit union. I asked to set up the fast cash feature of the bank app (so I could deposit checks with my phone). I've used similar services at other banks, and I've never had issues. I was told it would take several business days to get it activated. Weeks later it was still not working, so I called again. This time I was told the feature world not be activated for a year. I protested as said that someone else had a agreed to activate it. They apparently dug up the phone call and listened to the conversation, and agreed to activate the feature, but said typically that they wouldn't do it for one year. Today I deposited a $250 check, and then tried to deposit a $1500 check. I was told I exceeded the limit for deposits. I would deposit the check in person, but only the drive through is open, and it's habitually under staffed, with a line of cars around the block waiting for service. ECU does not meet my expectations, I intend to find a new bank.

I love coming here. It's so convenient. They service a very large number of Credit Unions. The…read morealso allow you to pay your bills, buy giftcards, get discounted Great America/Summerfest tickets. They offer Credit Counseling, ATM, turn in your change and other services. They often are open on days or hours that your Credit Union is closed. The workers are always cheerful, neat and knowledgable! It's a clean facility that gives me personalized care everytime.. There are Drive up windows and it's wheelchair accessible!

i have had nothing but problems with this bank. What I am reporting here is illegal and it should…read morecause everyone to think twice about doing business with this institution. Very simple. i made a payment a few weeks ago for the full balance of my account. It was for a big amount and it was drawn from my bank. I made a similar large payment from the same account months ago without any problems. This time, the bank put a block on my card WITHOUT EVEN TELLING ME and the card stopped working without notice, leaving me without my primary form of payment. This means that auto payments on my account were being rejected, damaging my reputation with my creditors. They even kept the BLOCK on my card AFTER THEY RECEIVED MY PAYMENT. When I called the Bank, the representative told me that she couldn't do anything about this because of their "system." A supervisor finally lifted the hold, but the card still did not work. When I called back, I was frustrated and direct. I did not use bad language and I was not rude. She made it personal, and started lecturing me and hung up. A person like this has no business in customer service, especially if they cannot harness their own obvious insecurities. She should be fired. I have had nothing but problems with this institution. The same thing will happen to you.

Always friendly tellers. I enjoy stopping in to make my deposits! It's a little tricky getting in…read moreto the lot with traffic sometimes, but I don't mind.