Fast friendly professionals handling my banking needs is important. This branch is friendly,…read moreplenty of parking , has drive through.. Security Guards on hand... I like it!

I called twice for a simple Direct Deposit issue…read more The issue was not resolved & the call was riddled with annoying security questions. I can't close my account fast enough.

We bank at the Metro Market Tri City on 76 St. in Greenfield. My son had an IRS question and Paris…read morewent above and beyond to provide an answer. Outstanding customer service! Thank you Paris!

Muhammad was polite and helped me with my regular transaction but then went out of his way to…read moreprovide further remarkable service in setting up my Zelle connection with my other bank to service transfers off hours and more conveniently. He was super conscientious and made my day. Thanks!

I have never had a worse experience in a bank. Opened my account 30 years ago. Wired funds from a…read moreretirement account and requested a wire transfer and cash withdrawal. Situations digressed into a total clown show. Manager demonstrates poor judgement, incompetence and is inept. Customers are not the problem, the branch manager is the problem. There are many great banks out there. Take your money and banking somewhere else.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Brookfield, WI branch or find us online.

DO NOT WASTE YOUR TIME AND MONEY ON THIS BANK!!!! I had over $3,400 taken out of my account and…read morehave been fighting it for about a year. Neither Chase nor Apple will refund me or do a thing about it. I have had Chase for over a decade with NO claim ever filed. The first one I file and they deny it. Absolutely DISGUSTING company. I will be losing my apartment and car all because a 60 BILLION DOLLAR COMPANY CANNOT HELP FIX FRAUD ON MY ACCOUNT. Despicable, evil people.

I don't know why yelp keeps asking me to leave a review because this location has no reviews and it…read morewould be helpful if I did. Honestly I don't know why I haven't or why I don't really check in here because this is my favorite Chase location so I'm going to review it so it clears out. I like this location because it's somewhat close to work and the staff just seems friendlier and I can usually get right to a teller. I only go in once or twice a year but they have always left a good impression on me. I do most all of my banking on line so I don't go in very much but the drive up ATM on the very end is usually empty so I use the ATM more than anything. On my last day of work before my road trip I needed a wad of walking around cash because I didn't want the hassle of finding ATMS or paying stupid fees because I was too lazy to get cash before leaving so I think that triggered yelp friendly reminder, no it's been showing longer than that. It's weird to walk in and the place empty because it was not that long ago when banks were full of people and part of the social gathering/chore thing society did since the founding of banks. I will say that a forever customer service was discontinued in the last couple years so I joined a new bank to receive this service and I may say in time that I might transfer everything over, the branch manager is persistent about doing so.

Very unprofessional personal banker named Angela was supposed to confirm information to me so I…read moredont waste my trip to the bank but neglected to call me in a timely manner. Instead of apologizing, she simply stated she was busy with other customers!. If you dont have the proper courtesy to return a phone call to a business customer, I will take my business elsewhere!

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

I would very much not recommend this company, during the Covid-19 pandemic I owed my first mortgage…read morepayment. Their website was down, I couldn't use the automatic phone payments so I attempted to call the company itself as I had no other way of paying. I was answered with someone who wanted to charge $9 for taking a payment even though my other "cheaper or free" options were taken away from me. They would not waive said fee, and overall were of no help. Aside from that their phones must be from the 90's as it sounded like they were speaking through a tunnel with sand being sprinkled into the microphone.

Not impressed with this lending company - they have had a file since May and are failing to close…read moreon time. - Calls to them have been screened and there is "no one else I can speak to" - previous contact said waiting for 1 item to clear in underwriting and would close on time - follow up later said - "no - the file is in line with the underwriter to clear that 1 condition" .. who knows when that will happen and there is a 5 day wait once it gets sent to USDA. Very unprofessional. I was told that a COO or President would be contacting me back. That follow up did not happen. Since my original inquiry on the file, the updates have been slow (contact them on Monday and they respond on Wednesday) and the file has still not been sent to USDA..... This is the least sense of urgency of any lending company I have dealt with. Even at crunch time there is no increase in focus on the file. No ownership - lack of communication. Apparent lack of follow up - poor file review - I guess they don't know what the underwriter is going to ask for and it is customary for the file to be sent to underwriting review multiple times - each with a 48 hour review time. I am guessing they do not have their own underwriters and are at the mercy of some 3rd party to do their underwriting. - This is a horrible experience. Have you ever been in a parking lot waiting to back out of your parking stall? Do you know how you feel when a pedestrian is walking behind you and you are stuck. Most pedestrians realize that you are waiting on them so they put a little pep in their step for the appropriate period of time. You really don't mind waiting for those people because there is a shared sense of cooperation. And how do you feel when the people walking behind your car walk slower or take the longest route possible when they see that you are waiting on them? It is frustrating because they clearly know that you are imprisoned in this parking space until they move. You are at their mercy and they clearly do not care about your goals. This is how I feel working with GSF. They know they are holding up multiple closings on a stacked (domino) closing and yet their process has become even slower. I wouldn't use them for any file where you feel like your buyers would want to close on time. I wouldn't let a buyer use them on any house you have listed just to protect your seller from this mess.