I stopped to get a withdrawal of $8,000. I was told the managers leave early and they need to…read moreapprove the larger withdrawal amount and the "managers all leave early." If managers approval is needed for transactions, then a manager should be present at all hours of banking transactions. It's my money and I can't access it. I've done large withdrawals from other locations without issues. I'll be bank shopping as I can't trust that my money will be available to me when wanted or needed.

The tellers at this bank are so friendly and welcoming. I'm glad I chose this bank. I've been…read morebanking with them for a few months and have had no issues whatsoever. I don't have direct deposit available to me so the check deposit feature on the app is wonderful.

After having issues with our previous bank, my husband and I made the decision to switch our…read morechecking account over to Chase. We have always had great customer service with them. Before moving our checking over, we had my car loan here. We currently have our truck loan and a credit card through them, as well. The process for opening our new checking account was very easy. My husband initially opened the account online, and we went into this location later on that day to add me to the account, and also to get our checks ordered. The staff was very nice and made everything go smoothly. While we were there that day, we were also able to refinance our truck loan and lower our monthly payment, without extending the life of the loan! We are very glad to be customers of Chase Bank, and would highly recommend them to anyone.

This is definitely one of the friendlier Chase banks around! The tellers are talkative and smile. I…read morepretty much always get greeted when entering and get told goodbye when exiting the bank. (Check out the free coffee & cookies, too!) This location is close to grocery shopping, department store shopping north on 76th and and a great new Indian place across the street. As a whole, I'm pretty happy with Chase. They have free checking, a simpler way to pay bills online, an app, decent credit card offers and what's very convenient is that they have a lot of branch locations and ATMs located inside most Walgreens stores. Way to go Chase bank!

They are the best banking service ever. Frank D. Went above and beyond to get me a new debit card…read morebecause old debit card had fraud against it. He showed great consideration and patience with all my questions. I recommend this bank to everybody.

*Updated review August 2026** I had to revise my review since I last posted several years ago. I…read morehave been a patron for over 20 years, but am transitioning to another bank due to the decline in services within this branch as well as at the corporate level. The fees are significant and unfair, and the lack of staff knowlege has resulted in account errors that have been costly (depending on who you ask you will likely get a different answer). Should you make a mistake on your register (for example forget to deduct a random autopay from your balance) you will be charged $35 per item (even if the withdrawal is for less than $1) in the order they came in. Within a day this mistake will easily and unfairly cost you over $200 and common sense cannot be negotiated, and they won't consider reversing the fees no matter how silly they seem. So, if you are at any risk of making a simple mistake on your register for less than a cup of coffee, I recommend you bank elsewhere. Its unfortunate, because switching banks after 20 years is a pain but makes sense for me...because chances are I will at some point forget to add that cup of coffee to my register and I will need some understanding and grace from the person I am speaking with at my bank so that it doesn't become a $200 mistake. This is not that bank. Original review in 2018: My experience with this branch has been so good. A few months ago, I had a restaurant incorrectly charged me over $1000 on my bill (I paid with my credi/debit card). I didn't realize it until the next day when I looked at my bank account online. Aleta was so helpful in getting it all sorted out, and truly went above and beyond. Since then, I have opened a new checking account there and she as well as the other employees at this branch were so helpful. Next I will be opening a savings account there. Very appreciative of all of their help and I would definitely recommend this branch.

So, I would say that customers should be looked after, meaning that the bank looks out for them,…read morebut when the customer who has the money in the account tells a POA to withdraw a certain amount it should not be a problem if you ask the customer who has the money if it's OK, then what is the problem? Just talk to to the person who banks with you !!!!!!!! I feel like the bank let us all down, the person with the bank account, and us the POA, because the teller was paranoid and jumped to conclusions!! Thanks for letting all frustrated and bewildered from your actions!!!!!!! Carla, and the twins, we give you zero stars so now there's nothing left to give your bank!!!!!!

This is the best bank around! Rick and his staff are absolutely fabulous very accommodating. Also…read morebest rates on CD around... can't be beat. Thanks Rick!

The atm have me my money. I was so happy…read more I drove up and put in my code so that I could get $20. I withdrew the money with no fees!

I have banked at many different banks and this is by far the best bank I have ever been too!…read moreEveryone is really friendly and efficient! I have also never had to wait!

Wow! Looks like I'm late to the party of why credit unions are so awesome.Banks could learn a lot…read morefrom Summit credit union! The technology, efficiencies and incredible customer service are second to none. I can't say enough about this experience and so glad I checked it out.

Stopped in today during the pouring rain to have a few documents notarized. Met with Vicky who…read morewas most pleasant and helpful notarizing the documents. Summit Credit Union in Brookfield was easy to find and easy access on Moreland Road near I 94. Thank you Vicky.