This is definitely one of the friendlier Chase banks around! The tellers are talkative and smile. I pretty much always get greeted when entering and get told goodbye when exiting the bank. (Check out the free coffee & cookies, too!) This location is close to grocery shopping, department store shopping north on 76th and and a great new Indian place across the street. As a whole, I'm pretty happy with Chase. They have free checking, a simpler way to pay bills online, an app, decent credit card offers and what's very convenient is that they have a lot of branch locations and ATMs located inside most Walgreens stores. Way to go Chase bank! read more

Chase Bank - Banks & Credit Unions Near Me - Franklin, Wisconsin

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Chase We have been with Chase Bank for 45 years and have most of our accounts there including checking, credit cards, our mortgage, and my retirement accounts. I have never been treated by ANYONE IN MY WHOLE LIFE like I was just treated today, 12/18/21. We went into the Franklin office for a simple transfer from my IRA to our checking account. The first officer could not open the required transaction forms on his computer so he asked his associate to help. This has already taken 15 to 20 minutes. As we went over to her cubicle, he put his coat on and left early. Coincidence? I think the whole thing went south we she asked me why I was asking for the withdrawal/ transfer. She didn't like my response which was because it's my money? She never explained that there are certain categories the form requires the request be assigned to. And the transaction went down hill from there. Next we were told that because it was a weekend, the transfer was not real time and would take place on Monday after she faxed the documents in. FAXED? In this day and age? Are you kidding me? FAXED!! So we were given the choice of waiting 10 minutes for a printed fax confirmation or we could go without it. About the time when I asked her if she could email the confirmation to us we were told no, and asked to leave her cubicle and eventually the building because she didn't appreciate our attitude. So, we left and I'll bet you anything, when we check on Monday, it will not have been done. Ms. DD you don't have the temperament to serve your customers in a competent or professional manner. Quite frankly, you would be better suited asking people if they want fries with their burgers. Maybe you could handle that! We will see if you transferred OUR money on Monday and then start looking for a new bank! Hopefully one that promotes competency and demands employees prioritize great customer service. This Chase branch has no concept of that!! They don't deserve your business! read more

We have been long time customers of Chase. Chose to transition some of our financial services to over to Chase. We were helped by one of their very friendly personal bankers Greg S. We like the fact that they have so many branches and a superior number of ATM locations. Most of their locations are open until 6 p.m. during the week and 2 p.m. on Saturday. They do have a few locations that are open until 7 p.m. during the week. We have noticed they offer free money in the way of promotions to bring in new customers. In some cases up to $150, for opening a checking account. One of the things they do offer for those in the market for a new or used vehicle. If you can't get 0% financing and do have to pay interest, they offer a 0.25% discount if you have or open a checking account with them. You will also get a 0.25% discount if you allow them to automatically withdraw your payment each month. read more

I'd love to give this place 5 stars - and if it were based solely on the customer service inside, I would feel comfortable doing so. The ATM outside is consistently shut down when we need it - it has not been able to dispense cash on three independent occasions, causing us to have to drive across town to get our money. I'm not sure what the issue is with it... wish they'd get that part fixed. read more

After having issues with our previous bank, my husband and I made the decision to switch our checking account over to Chase. We have always had great customer service with them. Before moving our checking over, we had my car loan here. We currently have our truck loan and a credit card through them, as well. The process for opening our new checking account was very easy. My husband initially opened the account online, and we went into this location later on that day to add me to the account, and also to get our checks ordered. The staff was very nice and made everything go smoothly. While we were there that day, we were also able to refinance our truck loan and lower our monthly payment, without extending the life of the loan! We are very glad to be customers of Chase Bank, and would highly recommend them to anyone. read more

DO NOT BANK WITH THESE CLOWNS!!! I been with this bank for several years. Went to but a house on a VA loan was approved paid earnest money got a closing date only to find out we could not use a VA loan on this purchase. Then was told to refinance current house to be able to use VA loan paid good faith funds of $500.00. They hired some home appraiser that appraised our house after we did several updates at a value lower then what we originally bought it for. Houses in Greendale go fast and in my area, for around 260k to 280k. They assessed at at 230k and tried to say we now need PMI to refinance and this is after already paying point to get APR down to 3.5. The APR is already that low. Our credit is great! We backed out of deal due to the shadiness. I will be closing my accounts. DO NOT GET ACCOUNTS HERE UNLESS YOU LOVE BEING LIED TO AND TAKEN ADVANTAGE OF. read more

Ok, but no coin counter? They wouldn't take a handful of change. It needed to be accounted for so I had to write a check from my credit union, which has a free coin counter, and deposit it at a later date. That was 76th and Rawson, Franklin Wi. Also when closing my mother's account, and opening a different temporary checking account so we heirs could pay bills. One brother had a plane to catch. It took over two hours because the guy helping didn't know how to do anything and had to call for assistance for everything. And then they charged $18 for checks! That experience was at the chase on Howell and Drexel, Oak Creek Wi. Thank God the estate is almost done and l'll never have to go back there. read more

Every time I go in, I am greeted, and many times by name. All personel have been friendly, helpful, and pleasant to deal with. In an age where personal service seems to missing, it is not here!! A pleasure to do business with this branch! read more