As I glided up the escalator in the impressive building that houses Chase Bank today, I couldn't…read morehelp but feel that I've arrived in the world. No, I'm not all that and a bag of chips. I'm a small town girl whose hometown had one stoplight and a couple of three story buildings that graced its skyline. And for the last five years I've banked at a small local bank in Milwaukee because that's in my blood and is what I gravitated to. But still, I got a new job working in the financial district and needed something more convenient. Chase sent me a direct mailing piece to incentivize me with cash for converting - sign me up! Signing up was a breeze and a pleasure with Chase's streamlined process. Be careful, mature and thoughtful if you accept the challenge because if you answer yes to a few questions, like authorizing Chase to pay your charges when you don't have money in your account - you could get hit with big time fees. Take care, young grasshopper! A huge benefit is Chase's online payment system that is simple and intuitive to set up. And a nice, extremely handy bonus is a mobile app that is really easy to use. The icing on the cake is the fact that my car loan is through Chase and is a breeze to pay now. From a nice convenient location to feature-added services, big banks can be a good deal. I'm glad I transferred to Chase!

This is a really beautiful bank branch and it's inside the Chase Tower. of course and it's on the…read morefirst floor, which is actually kind of like the second floor and you go up the escalators or an elevator. That is way too slow and have you arrived for at least 15 minutes so I just walked up the escalator Which was blocked for some reason. I love how modern it is and I love y'all and it is in their seats all around where you can enjoy relaxing after a nice walk downtown in Milwaukee Wisconsin. There's also one ATM machine right outside if the bank branch is closed because it's open Monday through Friday from 9 AM to 5 PM and not on the weekends. There's also a Dunkin' Donuts right across the elevator on the ground level so you can have coffee and donuts as well. Across the street is the Chase Tower parking lot for $215 a month or $143 for unreserved parking a month.

My late wife worked there for 25 years She started as a…read moreclerk and worked her way up to Vice President She would turn over in her grave if she saw what happened to this bank No outside ATM 1 teller (are you kidding) Teller was over worked Once the location was closed do to lack of employees What a shame!

Horrible service. Incompetent commercial department. Moving everything from our local US Bank…read morebranch.

Super friendly staff that is always a pleasure to deal with. I like banking there. Although I do…read moremost of it through the ATM which at some locations doesn't need envelopes for checks.

Moving to Milwaukee and working in the building. Simply tried to get change here nothing more and I…read morewas refused since I'm not a customer. I clearly won't be in the future either. Very unfriendly folks here. Too much competition to deal with folks like this.

Worst Wells Fargo branch there is. Got my card locked and then the teller refused to help me unlock…read moreit and told me I had to wait over an hour and a half for a different person to unlock it. Got the fraud detection on the phone and they said that if she verified my account, they would unlock it and she told me she wasn't going to help me. Will be closing my account after this experience.

Maybe it's not the best to compare, but I am becoming way more a fan of this location than the one…read moredown the road; mostly because I've gone to the other a handful of times for quarters and it's noon and they don't have any. :/ This location is clean, the attendants are friendly and efficient, and it's in a great accessible area. I've always been a huge fan of Wells Fargo, and this location is what I'd expect a WF Bank to be.

This was my first time in the new, fancy tower!Had to quick pop in for a cashiers check. I know,…read morewho needs checks these days? I think I've written maybe five in my life time... how very millennial of me. Hence my needing to stop here as I don't have a check book of my own. Anyway, the new building is lovely, clean and inviting. A massive upgrade from the previous building that looks like it came straight out of the 70s. The bank is located on the first floor of this glass building and feels inviting as you walk in. I sat down at the desk of a friendly employee named Tom. What a gent. I'm actually one who loves small talk with strangers (especially these days) and he was just so pleasant! He promptly set me up with my needed cashiers check. I figured it was about time I got my own stack of personal checks, for the one off times like these, so Tom also got those ordered for me, free of charge. A trip to the bank isn't anyone's favorite errand but this new, luxury location doesn't make it so bad!

They don't answer the phone! BMO's online banking told me this branch specifically "might" be able…read moreto order Turkish Lira for my trip to Istanbul. It's different at every branch as to what they will order? It rang for over 10 minutes, no option to leave a message. I called the online banking again to see if they could help, they didn't answer for them either! They couldn't give me a phone number to call someone directly at the branch either. Time to get a new bank!

I used to be a big fan of Summit but have had continuous negative interactions at this summit…read morecredit union and would not recommend it. The teller, the person who is there to assist you, tries to get you to use the video teller for everything. I used it once and the video teller screamed all my business out to the entire bank. Also they did not ask any security questions. I returned today and asked to just speak to a real person. The teller gave me attitude, muttering under her breath. She then handed me my cash, did not count it out or put it in an envelope. I am extremely frustrated by their service.

Town Bank put a brick-and-mortar bank a few blocks from us. I opened a CD with them and they were…read morevery clear about the policy for rolling over the CD into a lower rate after the promotional term. While I wasn't able to find those details on the website, this downtown branch was quite helpful within the seven-day maturation window with getting the CD cashed out for us.

When new to Milwaukee, they offered a promotional money market rate. I learned a very expensive…read morelesson in that every other bank that I have ever dealt with informed me of rate changes. They did not. I believe this to be a willful and intentional business practice to increase their bottom line. Poor service at best, unethical at worst.

The best customer service and the smartest people. They're always willing to go the extra mile. My…read morefamily has worked with them for years.