Friendly bank but they removed the change counting machines... it's not great to have to roll all…read moreyour change to cash it in. But otherwise no problems!

Omar and his team have been nothing but professional and courteous to my wife and I and our growing…read morefamily. From the additions of family accounts through marriage to a new savings for our granddaughter. Several business adventures and multiple banking needs have been fulfilled by May, Garrett and Barb. They kindly know us by name and we feel comfortable with their confidentiality each time we visit.

Not sure what exactly their expectations are at this branch regarding customer service. I called to…read moreschedule an appointment with the Bank Manager. I was hung up on by Reza Griggs with no explanation as to why. When I talked with the Bank Manager, she had no remorse to help me understand why they were not able to help me with this situation. The customer service at US Bank has failed. I've been in the service industry for 15 years and I would never treat someone the way these folks have.

We will be loyal customers for life because of the AMAZING customer service. Everyone knows you by…read morename, they make banking a pleasure and answer questions promptly. We especially love the Jr. Savers Program and smiles we get when we do banking. Keep up the awesome service.

Twice trying to deposit funds they either held them up or denied them…read morethey want to be business friendly bank, but they won't handle large checks over 2000.00 with out some BS or waiting 4 business days. they have miss applied funds on loans.

Now I see first hand why the reviews are 2 stars! I would leave negative 2 stars! Spoke with a loan…read moreperson who went against EVERYTHING three different mortgage loan officers told me! I would never open an account with this place! Welcome back UW CU!

Lorna the banker was so amazing! She was down to earth and personable and helped me solve my…read moreproblems in a timely manner. I was in and out within a half n hour. I would go back to this location again and again. 10/10 customer service and they even give back in the community.

I won't recommend this location because it took them 3 hours to open me a bank account from my old…read morebank back in my hometown. They were asking me some very strange questions that were none of their business when I was opening an account and I don't appreciate that. Just shut your mouth and open up the account. You don't need to know the name of my pet, where my Grandmother was buried and what I ate for lunch on July 1st 2004.

I think at the drive-through having the sign telling me to turn my car off if I've been sitting for…read moreso many seconds really offends me for some reason I die I don't know why also, their automatic tellers are awful. I will only go inside. They also randomly charged my account for a bad address fee monthly without ever trying to fix it even though my address was correct. They ended up crediting me back, but just the fact they did that blew my mind I really don't recommend this bank.

I came in this morning with a challenging transaction. I was in a grumpy mood and not my finest…read moreself. The young woman who helped me was Angel Millikin. True to her name, Angel listened well, came up with a solution, and worked with two other banks to fulfill my request, going above and beyond to make it happen. Because this transaction took a lot of time and we were waiting for others to perform, we took the time to chat and it turned into a deeply moving conversation unlike anything I've ever experienced in a bank. Just when you think service is dead, someone comes along and proves you wrong. That someone was Angel Millikin. I can't acknowledge her enough. I appreciate this lovely, helpful young woman with a gift for resolving tricky situations. Thank you, Angel. Thank you, Summit Credit Union!

Five stars is only for the Delafield branch. Hales Corners customer service has deteriorated since…read moreJodi left. At the Delafield branch they all are wonderful.

The main reason we go to this Bank is their staff. Always friendly, always helpful. They know who…read moreyou are when you walk in and that is a nice feeling, not some huge bank that you are just a deposit ticket. Tiffany has taken the time to help us in many ways. I have been with Equitable for over 20 years, and would have to say I am here to stay.