Talking with customer service is a complete run-around of meaningless sentences. The suggestion that I call their service is ludicrous since we don't have a phone. That is my problem. They haven't installed our phone although their technician said it would be working in 2-3 days after Sept 18th. Virginia C. read more

I am disappointed with the customer service , when I was finally was connected yo agent she accepted my problem see below, but was unable to help. I arrived back in Florida on the 7th, after an absence of 9 months, and could not get access to my TV channels. After some time tuning into various channels and screens I was able to connect. I received a bill on 2nd February for movies which, I never ordered. I accept that whilst trying to set up the TV i inadvertently pressed a button. I'm not sure if summit can check that the movie was not watched i.e. that it was only loaded for a few seconds, if they can then I consider it reasonable ti expect them to. cancel the charge. Its not a great amount however, given I paid for the service which appeared to be disconnected for nine months when I was back home, I do not consider this to be an unreasonable request. read more

Mike Perez is the best he fixed my fiber real quick and help me moving my router to the living room im very pleased with the way he works thanks MIke!! read more

If I could give 0 I would!! This is the poorest company for customer service that I have ever encountered. There is no training of staff and no professionalism at all. I lost almost 3 hours trying to resolve a simple issue. Emailed as John S stayed no call back only emails. This is a horrible company with horrible customer service ! read more

I have been trying to get ahold of anyone so I can pay my bill. The website to pay the bill gives me a blank screen. I emailed the website three times with screenshots and they gave me a number which I have now attempted to call three times to pay my bill. I didn't realize me paying them would be so hard but if someone can read this and PLEASE contact me so I can pay. read more

I am a remote worker so I need a reliable, fiber internet connection. Summit Broadband has been extremely unreliable during my time as a customer. Numerous extended outages greater than 24 hours in length has caused me to be unable to use the service for remote work on many occasions. The customer service is non existent and the reasons for the outages varies depending on who you speak with. The service is simply horrible. I would recommend ANY alternatives to Summit Broadband. It is clear that Summit Broadband does not value their customers. read more

First time having Summit, for my installation the communication was very poor as I received 3-4 different answers from service reps about when my tech would be coming! Took days off just to get my internet installed and no one came. Have had the service and the internet is actually super fast! & has worked smooth thankfully! read more

0 estrellas que servicio tan pesimo, demasiado costoso para lo que ofrecen y paso mas dias sin internet que con internet. No volveria a usar este servicio aunque me obliguen, realmente llamar al servicio al cliente es una burla , nadie te atiende e incluso se tardan mas de una semana en enviarte un tecnico. PESIMO. lo peor es que me obligan a tener este servicio en mi complejo cuestion que no deberia de ser ya que es totalmente nefasto. read more

Terrible service. If you have options to use another internet provider, then I strongly suggest you use them instead of summit Broadband. The customer service and support is terrible and they make mistakes on billing and then recharge you for their mistakes with out listing what the charges are for. Extremely shady and unprofessional. read more

Summit Broadband is the worst ISP I've ever had to deal with. I've spoken to 2 reps in 2 months who have confirmed there was a billing issue with my account, and both have told me they would submit an escalation to get it corrected. After 2 months nothing has been resolved and I spoke to a rep today, Jim who was 100% useless. He had no idea what he was doing and gave an attitude when it came to asking for a supervisor. And rather than transferring me, he lied and said that someone would call me back. Realizing this rep didn't want to do anything to help me out, I hung up and I'm reaching out again. I would leave today if my development didn't have an exclusive deal with Summit for internet services. I'm an beyond frustrated and angered by this situation. read more

Mike assisted me today with an installation and he was quick and efficient. He made sure my equipment was up to date and made sure I knew the process of setting up a new password. read more

How can a company who claims to have 24/7 support be closed and unavailable whenever the internet goes out? I'm on hold, nearing the 30 minute mark, trying to get in touch with someone to assist my elderly parents with their internet outage. I'd love to find a map, like most providers offer so I can see if it's local or a box issue on their end but alas. read more

Been waiting two days to get hooked up. Excuse after excuse. Takes over an hour to get thru on the phone line. Went to our condo association where they have representatives there and spoke to them. Can't get anybody here. What do they think we can just take days off and get paid to sit on our butts. Have phone number to the tech and he just gives excuse after excuse. WOULD GIVE ZERO STARS IF POSSIBLE. Don't use these guys. read more

Without a doubt the absolute worst Cable provider possibly in North America. For a company that allegedly provides Video, Telephone and Internet service, they are pathetic. Having delt with Comcast / Xfinity for over 3 decades, their service needs improvement but compared to Summit, they are near perfect. Waiting for Customer Service to report a problem takes over 45 minutes typically unless you call at 3:00AM! I would suggest individuals purchasing individual Service look elsewhere and for Condo or Home Owner Associations, if you sign a long term contract with them, you will regret it before the ink is dry! read more

Ashley's service was very fast & professional. We returned the equipment and she was very helpful and efficient. highly recommend! 10/10

I rented their equipment due to their recommendactions. I owned my own TiVo machine but they told me to rent theirs because they would service their own equipment if there is a problem. When their TiVo equipment failed last Monday I called for service. Not one of our tvs was able to be used without this machine. The earliest they could schedule someone to come and bring a new machine was EIGHT days later. I told them that was unacceptable and I would bring the equipment to their business to swap it out and set it up myself. They said that wasn't possible. This company truly doesn't care about it's customers. Tomorrow is day 8 and I may finally have tv again. No time frame given so the whole day is shot waiting around. I really don't recommend this company, EVER!!!! read more

This company has the worst service I've ever experienced. If your Internet has service issues they can never send anyone out to fix it until the next day, at best. Usually it is several days. Many people such as myself work remotely now and REQUIRE internet to do our jobs! This is simply unacceptable. They need to hire enough service techs to actually be able to service their customers in a timely manner. read more

Unreliable. in 5 months since moving to a development with only Summit as the internet poetic , service goes out for 15-24 hours more 5 times. Shorter outages for 3-4 hours, with no explanation or response to requests. It's difficult to work from home with clients from all over the world and unreliable internet. read more

I recently moved into a new apartment complex. they offer a base of 100mbps included with our rent. they said I had to call to setup an account with summit, which I did. I was told it was basically plug and play since my services were active.. I chose to bring my own router to setup. I called in like I was instructed to do so and the rep on the phone couldn't get it working. I called back and was on the phone for over an hour with this rep who said the box in the closet was definitely not what I was looking for and that there should be a box somewhere that'll give me access to the node that basically transmits data to the router. I ended up calling back again and got another lady on the phone and she insisted that we should be able to activate on the phone. she said my services were active. She said that she would need to put in a ticket to have the engineers work on it and that she would call me back in 2 hours and never did. I then called back and asked to just use their router, which I have to pay an additional $10 a month to use. my complex charges $65 a month for 100mbps. I upgraded my speeds through summit for an additional $35 for 1gbps/1gbps speeds in addition to the $10 for the router. im now paying $105 a month for internet that is beyond subpar. the guy came out to install. he found the white box in my closet that I insisted was correct and the lady on the phone said no. he then found the router that was in there and activated my services on it and then left the router behind that he brought with him. I am now being told that I need to return the router that the driver left here or I'll be charged for it. ALSO, my speeds are sitting around 200/100 and im paying for 1000/1000 speed. I was also charged an $85 installation fee, when internet was already active when i moved in. I chatted with summit and the agreed to credit my account in 48 hours and they never did. I've had spectrum for years and years and never had issues like this. summit needs to do better. it doesn't seem fair to be charged all of this money when service doesn't work properly for the cost. also, some websites, apps on my phone/Apple TV and my Google smart devices won't connect to this Wi-Fi at times because you don't have access to the 2.5GHZ and 5GHZ frequency. read more

If 0 stars were available, I would give it. It's been 2 DAYS without internet. State wide. With exactly 1 tweet that they are aware of it. No updates at all and no one answering phones. You call just to hold for 2 hours with no solutions. It's absolutely ridiculous. From every person I've seen comment on the post, everyone was forced into service due to living in a complex that signed an agreement with summit. Without forcing people into something they don't want or asked for, this company would 100% be out of business. Terrible product and by far the worst customer service I've ever experienced by a mile. Averaging 1.5/5, good job Summit! read more

The most utterly useless internet company I have ever dealt with in 36 years and across multiple states. I am posting this review from the middle of my parking lot because I have not had fully functioning internet for a MONTH. I have spent 20 hours ON HOLD just trying to even get through to them. Their product is as useful as a straw made of sugar, their customer service and customer support is absolute trash. Things do NOT improve once you finally get through to one of the mindless minimum wage drones finally answers your call either, I'm not sure they could make toast without a detailed diagram walking them through it step by step. They just read off their script and set up an appointment a week out as if it's totally normal to be without any means of contacting the outside world or getting ahold of someone in an emergency or being able to earn your income. They literally do not even care one iota that they are going to kill your dog. Not a soul there cares about the thousands of dollars I've lost not being able to work at home, or that I'll be screwed in an emergency, they don't care about the hundreds of dollars I just shelled out to my security company that I could have just lit on fire instead since it's useless without internet, they don't care that I haven't gotten to enjoy a single, solitary night in my apartment since I've been here because every single minute I'm home is spent either trying to get their garbage service to work, standing outside in my parking lot looking like a psycho or occasionally in some weird spot in my apartment to try to get their trash internet to connect for a minute so I can use it, or on the phone waiting for anyone to answer the phone. Like I am currently on HOUR TWO of doing TODAY ALONE!! Seriously save your money, get a mobile hotspot, use your cellular date, hell two cups and a string will get you a better connection than this company, only you'll save the $75/mo these scam artists will still try to con you out of for the privilege of being ignored and disrespected on top of not delivering the one thing you pay them for!! Seriously, save yourself the time, money and extreme aggravation you are absolutely certain to get if you are unfortunate enough to deal with this absolute cesspool of a company. read more

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Waited 50 + minutes for technical assistance this Saturday morning since I could not receive two channels (28 and 29). I give up!!!

I though Spectrum was bad, this company is MUCH worse. Terrible customer service, frequent internet outages happening multiple times daily/weekly. But, the worst thing is how they deceived my about the speed I was receiving. I paid for 250 mbps but never got even close to that. WiFi speed test were in the 65 area and hard wired was the only way to get 250. My phones, tablets and desktop are all WiFi connected so we paid $10 per month for a router from Summit that didn't even support 250 over WiFi but when the tech came out he made no mention of that fact. I finally figured out what was going on by using their internet speed test online. Replaced their junk equipment with an eero mesh router. Now we have 250 over WiFi. But, when I filled out the online form to return their router they never sent me an email with return scan code for UPS like thet said they would. Now I'm spending my afternoon trying to get ahold of somebody in customer service. Dishonest poorly run company. Avoid if you can. read more

Constant buffering. Unreliable. One of the worst providers I've ever experienced and I'm 62 yo.

I was scammed by Summit broadband (SBB). My only regret about my new home purchase is that the HOA uses SBB. They promised me a one-time credit of $82 due to a mix up when I moved in -- I was charged anyway and when I called to discuss they had no record of my 3 hour phone call from that day. The agent took 0 notes. Everyone employed by this lack general knowledge of how the HOA cable system works.. I was again charged ($120+) for a box that I didn't agree to. Scammer company, I lost about $224 working with SBB. I will be reporting to the BBB now. read more

This is by far the worst cable service I have ever had. They are awful, If you have another choice take it. I know most cable companies are awful but this one takes awful to a whole other level. The worst ever. read more

WFH is impossible with Summit. My settings there keep defaulting to Card 2, which doesn't work. Every time you call, even if they fix it by changing it to Card 1, it's reset to Card 2 when the ticket is closed. Impossible to even contact management. I need technical support, not customer service. read more

Summit performance & equipment are years behind the performance standards of 2023 relative to other cablr tv providers. The problems with picture & sound occur daily & requests to the Summit service department do not yield any solutions. Equipment boxes & software appear to be well below the competitions technical capabilities. Contract for our condo group HOA should be terminated. read more

Moved into a new apartment complex. This company has the contract for the WI-FI. We have been trying to contact them all week but unable to get in contact with anyone. On the phone for an hour and the call cuts. Really wish the complex would dump this company. read more

Unreliable. Awful service. Multiple visits to repair. Still not working. Tv been out for 2 weeks. Miserably long waits for "customer service". Absolutely impossible to communicate with. read more

The first network connection I ever had was dialing into the BBS a friend hosted over dial up. When I say Summit holds a place as the worst ISP I've ever had, it's really saying something. We have frequent day long or multi day outages with no explanation. Then you call to get an update and wait on hold for an hour only for them to also have no info. If you have an outage at night that lasts more than a few minutes, prepare for no internet the whole next day, possibly the day after as well. This happens at least every couple of weeks. I guess they stop feeding the hamster in the wheel that powers their gawdawful internet. Seriously, it you can opt for communicating in Morse code or smoke signals, those methods would be more effective than Summit. read more

We recently moved into an HOA community where Summit Broadband is the only internet provider. Our internet has been out since Friday. It's now Monday morning, still no internet. A technician was supposed to come out today between the hours of 8 and 10 AM, and the company has completely ghosted us. No one has showed up. No call, no text, no e-mail, absolutely no communication. We've been on hold with their customer service line for over an hour. We're now on DAY 4 of no internet, a service we are actively paying for. This company is criminal and corrupt. My spouse and I work remotely and are entirely unable to do our jobs because of this extended outage, with no fix in sight. This is a terrible company, avoid at all costs! read more

I've never been this furious at a company like Summit! They're a disgusting monopoly. Can't hold their promises. Their customer service is outrageously rude and incompetent. When you try to ask a simple question such as "what was the issue?" They get incredibly defensive and aggressive. Their technicians don't know what they're doing. If you can, just avoid these people. My place is forcing the whole community to pay for it and that's despicable. read more

Terrible. Didn't have video on my tv. On hold over an hour to discuss. They said I was only allowed 2 boxes but I had 3 & was past due on my a/c. I had never gotten a bill. Gave them a credit card no., he said service would be on in 10 minutes. A day later still not on. Been on hold for 45 minutes today, no answer. The worst! read more

Absolute worst company! Incompetence flows from the top down. Extreeemely long hold times. These people seem to make stuff up as they go. In two years we never spoke to anyone in Cust. Service that told us anything that was remotely correct. The next person you speak to will tell you exactly the opposite of what the previous simpleton told you. If you have a choice, run! read more

Honestly I've lived all over the nation and have had tons of different isp's and they are honestly the worst. Random shut off then random re activation fees, outages weekly, and you'll never get a straight answer from them. We have went a LITERAL week with no service on occasion. Normally the outages last a few hours but not recently. Their prices are insanely over priced. If you want to feel like you're living in 2001 I highly recommend them but I'm pretty sure dial up is better. read more

Would easily leave a 0 if possible. Perfect example of a monopolistic company, they simply do not care about you the costumer, and their numerous 1 star reviews equating to a 1.5 star collective shows exactly that. I've had so many issues with this company, and to the frustration of hearing "there's nothing much more we can, we ask you to remain patient". The power is in their hands and you have to continue to pay them. Horrible company. This new "upgrade" to their website shows exactly what I would expect from them. Promises of a better, seamless experience, except it clearly wasn't ready to be launched. You cannot reset your password that is needed to be reset for the new system, and no email gets sent for the instructions. That leads to the worst part, the costumer service is the most antagonizing. On hold for over an hour more times than I can count on one hand. Every person that works for summit should be held accountable. These issues date back YEARS, yet no resolution, increased prices, horrible spotty service and the same terrible costumer service. John S. the business manager, do NOT dare try responding to this with your copy and pasted "sorry to hear that, reach out to the same number you call to then wait over an hour for". I'm sick of this company. read more

Summit Broadband - Called two different numbers, each with similar hold times. Still on hold - Internet Service Providers Near Me - Orlando, Florida

I recently called Summit Broadband to have an ethernet connection changed out from telephone, we use cell phones, not land lines. Summit installed only wi-fi in our home and did not put any network outlets in. When I called to have this set up the customer service rep told me that Summit Broadband does not do this. This was an absolute lie. They routinely install ethernet connections and have been doing it our community since I moved here. The customer service must have been at home watching TV because you can easily hear it in the background. I finally got ahold of someone after customer service repeatedly disconnected the phone call. Finally I was able to get ahold of a technician who came out, he told me that this could be easily done, however I would have to call and make an appointment because he stated he did not have the equipment to install the ethernet connection. I explained to him that's what I have been doing and keep getting hung up on. He called his supervisor whom I spoke with on the technicians phone and told him my problem... he instructed the technician to do the job right now and technical did, but only after the technician lied to me and said he did not have the equipment to do it when he had everything in his truck. The technician was up there in age and I had to assist him reading the wire code colors for the network connection because he could not see them. I have attached photos of what Summit Broadband does. I have made several calls to get this rectified and have all the emails from customer service and phone call logs. Their customer service is the worst and they will lie to you. Look at these photos of such a professional install job by Summit Broadband. I am also filing a complaint with the FTC... You should read the comments about Summit Broadband on our community website. Summit Broadband has no clue that some people don't want a wi-fi connection when sensitive documents are being transmitted or uploaded to the IRS for filing for taxes, only a fool would file taxes over a wi-fi connection and Summit Broadband tried to hold me hostage to wifi only after telling me on the phone they done install ethernet connections. What a crock of BS! Look at the photos below on how Summit broadband left my connection that partially works. My ring doorbell and inside camera systems captured everything from phone calls to them lying to me on the phone. Stay away from Summit Broadband if you can and go with a better provider and professional installers. read more

Summit Broadband - Internet Service Providers Near Me - Orlando, Florida

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crap. ever since my scum landlord put this in many outages . my video been out many times up to 3days . most people now have had spectrum put in . on top off this. this is so.bad .now my t.v. when scrolling loses it . then cuts back to intall settings . from day one to month #6 this is total crap. always surprized if i come home and it works correctly . read more

The initial rollout was spotty at best but now that's it's up and running it's a great product. For the money it's one of the best out there