Our car wouldn't move when backing out of restaurant parking lot in Naples, Florida. The manager…read moreof the restaurant called Ron, the owner of Universal Transmission on Airport Road for us. The owner of the shop, Ron, came to us in less than 15 minutes. He found the issue to get us moving and said it was NOT the transmission. He told us we could come to the shop down the road and he would fix the problem right NOW! Ron fixed the problem in about 15 minutes and sent us on our way with NO charge and a smile, saying, "have a great day"! We would HIGHLY recommend this shop for your car repair needs. With 25 years here, Ron is so capable, trustworthy, kind and an exception to the business world!

I took my car into Universal as I thought I was feeling a dragging when the transmission shifted…read more Ryan drove the car for two days and did not experience the same symptom. He did not charge me a cent! That is GREAT customer service. I will be recommending him to everyone!

Great quality work fast turnaround the only guys I trust in the area for rebuild's they've saved…read moremany transmissions in the area. They will identify the problems and recommend the best advice to get your vehicle back on the road. Trying to get an old for truck running again it had some issues with coolant mixing with transmission fluid. The transmission worked fine however reverse wasn't engaging. So more parts were needed to be ordered to fix the shifting problem Thank you Eddie and A1 transmission. 11/2025

I was having an issue that was told by another shop it was a transmission problem. The other shop…read moredidn't want to be bothered with it. I spoke with the owner Ed, describing the problem, and he was vert concise as to what it might be. It was towed there and repaired in a day, it was a filter but he gave me a honest assessment of the transmission also. Good price and great work.

What a well run organization, I must admit. Having owned an independent shop like this many years…read moreago I pay attention to things done right, and this ranks up there. The facility is well laid out and inviting. Check. Staff knowledgeable. Check. Loaner cars available when booked in advance. Check. Like every repair shop you'll ever work with you drop off for something specific and their job is to find work; more work means revenue. We all get that, but a difference here. They'll tell you what they found/saw and suggest that at some point in the not-too-distant future you'll want to remind them to look again. A soft-sell that works!! Kudos. Took care of two of our cars and definitely going back.

I am writing to formally express my frustration and disappointment regarding the ongoing issues…read morewith my vehicle and the way my case has been handled by both your service department and the insurance claim process. I initially brought my vehicle to your service center due to a "Restricted Performance" warning light and noticeable shaking while driving. Despite having the car for over a week, the only test driving conducted was reportedly "around the block," and I was told the issue could not be replicated. Nevertheless, I was presented with a list of $6,600 in unrelated repairs, for which I paid $2,400 out of pocket after my insurance covered a portion. Shortly after retrieving the car, the same warning light came back on immediately, and the shaking persisted -- clearly indicating that the original issue had not been addressed at all. When I returned the vehicle, I was told the matter would be resolved, but instead, a second insurance claim was filed, and I was forced to pay an additional $200 deductible, even though the issue was the exact same one that prompted the original service visit. This appears to be a clear mishandling of the diagnostic process and possibly an abuse of the insurance claim system. This situation is unacceptable. At minimum, I am requesting the following: 1. A refund of the $200 deductible paid for the second claim, as the issue was never resolved from the first. 2. A thorough explanation of why the original problem was not properly addressed or diagnosed, despite the time the vehicle was in your possession. 3. Assurance that the vehicle will be repaired correctly without any further out-of-pocket expense on my part. 4. If not resolved satisfactorily, I will be filing a complaint with the Florida Department of Agriculture and Consumer Services (which handles auto repair disputes) and the Florida Office of Insurance Regulation for a possible insurance claim abuse investigation. I expect a timely and professional resolution. Please respond within 10 business days to avoid further escalation. This situation raises a few red flags: * Poor diagnostic procedure -- A quick drive around the block isn't enough for intermittent or performance-related issues, especially with modern vehicles. * Potential insurance mishandling -- Filing a second claim and requiring another deductible for the same issue sounds questionable, especially if it's a continuation of the first claim. * Lack of accountability -- They didn't take responsibility for failing to address the core issue in the first place.

It is the wrong place to take your car for repair They lack…read morethe skills and lack the knowledge and skills to have a good service At the end they will charge you without any repairs stay away

I'm very familiar with Tom's work. He's an expert at what he does and has been a Master Technician…read morefor many years. He does excellent work and gets the job done right - he knows car repair.

Excellent service. Went there with my Mercedes E400. I did not make an appointment beforehand. They…read moretook care of car right away,while we went for cup of coffee to next door cafeteria. Less than hour all problems were solved and we could drive away. Highly recommend this family owned business, will use them in the future too.

I purchased a 2006 BMW from Roland Auto Service about 6 months ago and the car was beautiful and…read morestrong, so far we have not had any problems with it, this is a family ran shop and they're very helpful and polite, they also service our 2500 DODGE RAM truck and keep it top notch. Thank you Roland and staff, keep up the good work. Mark Sottoy