I went in to purchase a pair of eyeglasses, with my prescription, and experienced the worst…read morecustomer service I've ever experienced. The woman did everything she could to talk me out of buying a pair of glasses there and she finally succeeded. I walked out without new glasses. If I could give this establishment less than one star, I would.

I had an amazing experience getting my annual eye exam here at Boston Vision. Dr. David Mignault…read moreand his staff are incredibly welcoming and efficient, getting me in right on time. Dr. Mignault is hands down one of the most knowledgeable and caring doctors I've ever seen. He didn't rush through the appointment, explained my prescription changes in detail, and gave me great advice on managing my eye health. I high recommend him!

Extremely Disappointing After 10 Years…read more I've been a customer of Pro Optical for nearly a decade, but this latest experience was unacceptable and ended any future business with them. Despite my insurance covering services, I was billed extra fees just to receive a prescription and for services clearly marked as included. I ordered glasses and specifically requested they use my current prescription. The doctor had provided a placeholder for a stronger option, but I told the associate I did not want to use that for at least one pair. They ignored my request and ordered the glasses with the stronger prescription anyway. My wife returned the glasses on my behalf and explained the mistake. They dismissed her and insisted the order was correct. I couldn't get there myself without taking time off work, so I waited until my next appointment. When I explained the issue in person, I was told flatly: "That's your problem." I was stunned. No accountability. No apology. No interest in fixing their error. This business prioritizes billing over patient care. After 10 years, they showed no regard for loyalty or basic customer service. Avoid Pro Optical and take your business somewhere that values its patients.

Dr. Cheryl DePaolo Jost is one of the most honest and dedicated health professionals I have ever…read moremet. They are committed to the well-being of all their patients and go above and beyond every single time. I have been seeing Dr. Jost for years and look forward to seeing her for many years to come.

I set up a payment plan with them. I paid them $1 a month, and they sent me back a statement with…read morebalance. We did that for a while, now they've sent it to a collection agency. They're going through all this for under $50.

I just had my annual eye exam at Vision associates, from the moment I walked in the door I felt a…read morewarm welcome from everyone on the team. Dr Ara is the best eye doctor I have ever worked with as a life long glasses user and client for many years. He makes it a relaxed honest and extremely helpful experience. I would not trust my vision with anyone else, Michelle was amazing reviewing my insurance Benifit options with great patients and information, I would highly recommend.

They saw me right on schedule and were quick with results. The doctor ended up sharing results with…read morea doctor at Beth Israel who wanted to see me. They're friendly, the place is clean and they were quick with results. Highly recommend this place for eye exams. Although if it's something more serious, which was my case, I would recommend going to Mass Eye and Ear or Beth Israel (in my case) where I saw Dr. Jorge Arroyo.

This review is for the Chestnut hill location Appalling…read moremoney grabbing scheme We came in to get our glasses upgraded to a new prescription , 2 for my daughter and 3 for me . We started out with my daughter's prescription and the frames we already have . They had our insurance information (VSP signature) All we needed was basic lenses for her school -1.00 polycarbonates R &L , nothing fancy put into new frames we just bought abroad. The optometrist wrote a whole bunch of things on his pad which amounted to a over 500$ - and it would take 14+ days at least because it's VSP . Now mind you this is not my first time getting glasses and we always bought frames had exam and had our glasses made for under 100-200$ with our insurance. This time we did not even need frames or exam !! I asked about what savings are there with VSP and he answered that it's like a coupon , they give discounts for add ons But the price of over 500$ without frames or exam for basic lenses for simple myopia sounded ludicrous. Description as follows Frame - Patient Frame Lens R/L- Any Single Vision (Lab Choice) - 80$ each Crizal ROCK with UV (AR Coating D) 205$ Custom Measurements & Edge SV 60$ Grooved 50$ SV scratch & warranty service 33$ And I was told this is the basic stuff , first off Crizal Rock is not basic and with my insurance should have been about 50$ if covered at all The coating is already scratch resistant so $33 was just double charge for same thing on top of 200$ they should not have offered to begin with Now I needed to have 4 more frames done so that would be 2400$ And mind you This was the basic stuff according to them . There was nothing cheaper I called VSP and realize that this EYESPOT are scamming by price gouging and adding totally uncalled for and unnecessary add ons . VSP savings on one prescription ended up being too small and out of pocket cost was close to 300$ for just one simple pair of glasses -1.00 both eyes ! I was outraged I called morning of next day , I said I want to cancel order ASAP , The secretary said that they needed to speak with their optometrist and they will call back They didn't , 2 hours later I called again asking for refund and my frames back , again I was told the same BS to which I replied I will come in person , only then did a manager magically appeared and told the secretary to tell me that it's too late to cancel as they charged the VSP ! I called VSP they said they received nothing and they called the store just to be told it's the store policy that they do not cancel orders even ones placed less than 20 hours prior I made a formal complaint with VSP that I want to go elsewhere and to put stop payment on the claim , which they agreed to Later In the store the manager gave us hassle that they won't refund the FSA for the remaining sum, to which we said we already called FSA to put a stop payment on this "purchase" They refunded FSA only at that point And they had trouble finding the frames we left with them just 20 hours prior, then another BS story about them getting charged by VSP if we are refunded . Followed by a weird sales pitch that they care so much about us they will give us discount at next visit The place is for sad suckers , because it's chestnut hill they know they will get away with anything and seeing how arrogant they are it seems they do It's not the last complaint I ll be filing to get people aware of the scam And if the response to this review will dismiss this as an unknown poster as I am seeing in the ONE star review section I ll give you the exact date we were at Eyespot 9/9 And the patients name was Gabriela ! ***Update 9/11 - manager named Will offered to discuss my "grievances" on the phone , said he wants to understand my frustrations. Make it worth while I responded that I want nothing to do with this business and I spoke to VSP and that I can now go elsewhere to get my glasses. To which he responded that he will write here that my entire description to what occurred is "totally false!" This despite having ( 2 witnesses ) a record of calls , conversations , and documents. And the mere fact that he is even contacting me is evidence that there is something wrong with this entire situation . He mentioned that if I post about this business further I will be liable as I am " threatening the business" which imo deserves even more exposure after this unexpected conversation. There's something extremely wrong when a business privately texts your number instead of simply responding to a review This is cause for more concern

The staff and optometrist are all so friendly and professional…read more I had some old glasses made in Taiwan but I couldn't see well out of them. The Optometrist checked my eyes and ordered me new lenses. My lenses are really thick (-12) so I needed special lenses to make them look thinner. After I received my new lenses, I thought they still looked thick and wondered if they could make it look thinner somehow. They made some adjustments with the lenses and now they look much thinner! And they didn't even charge me for the newer lenses or extra shipping. Later I accidentally broke my frame by trying to bend it. The staff looked at my frame, sent it out to be repaired, and fixed it. Again they didn't charge me, even for the shipping! Amazing service and experience!

Been going here for years- they are wonderful- So knowledgeable, helpful and friendly- Highly…read morerecommend!

I had a great experience here for a vision exam. The customer service was excellent and they even…read morehave a special machine that can detect changes to your eye health which my insurance covered with a small co-pay. Highly recommended!

Let's start by saying -- thank you, Lord, for always making room for a second opinion…read more I went to Eye Q Optical as a first-time customer, armed with good insurance and high hopes. But it quickly became clear that having great coverage doesn't mean much in a place that prefers to sell the Ferrari of eyewear. Now, to be fair -- the optometrist knows his craft. Truly professional, skilled, and thorough. But if you know the glasses game, you can spot a commission-based shop from a mile away. Here's where things went off track: a thousand dollars for a single pair of glasses after insurance. That's not just unreasonable -- it's why online retailers are thriving while brick-and-mortar shops are losing ground. Eye Q Optical, if you're wondering why people are turning to the internet for eyewear -- look no further than your own price tag.

Business used shady and unethical business practices to invoice me for a late cancellation fee,…read morealthough their cancellation policy was never disclosed when booking the appointment. I have tried to resolve this with them but they have stopped answering my messages. In my appointment confirmation email from Target, there is no information around cancellation policies and no option to cancel the appointment (only an option to reschedule). I believe they are using this design to prey on customers. I will be reporting this to the better business bureau and would appreciate a response from their team ASAP.

Melissa is GREAT! She is warm, considerate and does not make you feel rushed or silly for asking…read morelots of questions. She also looked up my insurance ahead of time and offered to reschedule my appointment after letting me know my insurance would cover the exam after the New Year. I would have had no idea and paid out of pocket otherwise! Overall a great experience and it's clear that she cares about the people who come in. Also she is not pushy at all about buying glasses or contacts through them, gives you all the information you need, answers questions to keep your eyes happy and sends you on your way! P.S I don't think the male optometrist from previous reviews in 2018 works there anymore, but don't hold me to it

Our family has been going to this practice for many years. Dr. Thomasino chose a good person to…read moretake over the practice (Dr. Harisinghani, O.D.) As we age, especially, and because a couple of us have some eye issues, we are glad to be able to go to a private practice like this and not one of the ones in the chain eyeglasses stores or big box stores. Today, Dr. H and his staff took very good care of my daughter and me.

Dr Thomisna and staff are amazing. Her quality of attention and knowledge of her patients is…read moreoutstanding. My family of 4 has been going here for 6 years. Her staff today is quite amazing and I really can't say enough about the quality and care!