We bought a new car from Lauterbach a couple years ago and we returned to buy another one mostly…read moredue to the service we received. Our car had a small but unusual problem with the gas gauge. The service manager , Jeff, was determined to solve the problem unlike other dealers we dealt with in the past. We felt like he really believed us about what was wrong rather then dismissing the problem. The salesman, Ken, was very knowledgeable about the new car we bought. Without his showing us how everything worked we would have had to scour the owners manual for days. Lauterbach didn't have the car we were looking for in stock but they found one exactly like we wanted. Overall it was a fun and pleasant experience.

Jeff the service manager is completely rude, cocky and disrespectful. He should not work in…read morecustomer service as he is unaware of what it means. They lied to me about what they were going to charge and then on top of that charged over the retail price for parts so they could cushion their pockets. After arguing with them over that, they then called me the day my car was supposed to be ready & said it would be a whole another day before I got my car back & that they still would compensate me for any inconveniene. Not sure if this was done in spite or not. When I finally did get to pick up my car all of my white leather was covered in grease from the mechanic and no one had the audacity to wipe it clean. I will say that everyone else who I dealt with on the phone including Brady the GM was friendly.

I had my 2016 Traverse serviced and decided to have it detailed while it was there. My vehicle…read morelooks amazing. Highly recommend them for all your service and detailing needs

I highly recommend this dealership and service department. The air conditioner on our 2018 Buick…read moreEnclave stopped working while we were in Florida recently. We brought our vehicle to a Buick dealership in Florida. After they performed a dye diagnostic check of the system, they said the front and auxiliary evaporator cores were leaking and needed to be replaced and quoted $5266 for the repairs. The estimate seemed excessive so we decided to get a second opinion. Brought our vehicle to Grinnell Motors. Had the same dye diagnostic check done. The technician at Grinnell Motors said only the rear evaporator core was leaking and needed to be replaced; the front evaporator core was fine and not leaking. Their honest assessment saved us almost $3700 in unnecessary repairs. If you need service work done on your vehicle and want to know who you can trust, go to Grinnell Motors. A special thank you to Luke, John German, and the service technicians!

My daughters car needed service and Firestone was able to get us in quickly. They had to keep the…read morecar several days as they diagnosed the problem. They found the problem and were very reasonable on the cost. Highly recommend.

Took my vehicle here to replace the bumper and radiator and it took weeks to get into the shop then…read moreafter it did it took 3 months of labor, and terrible communication. My bumper fell off the day of receiving it and the worker rick charges your card without permission! very crooked shop do not take your vehicle here!

This place was very fast and all the people working there were very friendly and they did a great…read morejob. I would recommend it to the locals.

Best vehicle buying experience I've ever had. My salesman, Derrick, made the process easy without…read morebeing too pushy. Great guy! I also dealt briefly with Brad in service and appreciated his helpfulness as well. Even though Steve Link Ford is an hour from where I live, it will be my first choice next time my family needs a vehicle!

While on my way to Grinnell, IA at about 6:30 in the morning it was very dark and about 3 miles…read morefrom town I started having problems with my 2006 Ford Explorer Limited, power steering stopped working, dash lights went out head lights stopped working. It turned out to be the water pump was broke taking out the serpentine belt, so the alternator wasn't charging so the battery went dead, I made it to Steve Links Ford dealership, they gave me a loaner to use while they worked my car in to the schedule.

Went in for an oil change, car was in the shop on time and the service was completed in a timely…read moremanner. They also checked the car over, tire pressure, tread life, other filters, etc. I had a small mower tire that I could not get the beads to seat to fill with air. Asked if they would take a look at, in less than a minute, they brought the tire out inflated and ready to go. No Charge! Very good service.

Said they would call when car was done. They didn't and left it parked out all night unlocked…read more When we arrived money had been stolen. Manager said he would look into it but never got back to us and emails have all been ignored . They were responsible to secure this vehicle when in their possession

By far, the most Profesional and HONEST towing and repair shop I've ever dealt with…read more I would highly recommend Barney's

100% Recommended. Customer service A+. Honest, cared about the situation and had it handled in…read moreless than an hour. Excellent communication. Highly recommend!!!

I've been taking my car here for a while now and I love this place. ThIs a family operation, and…read morethey go drag racing on the weekends so they know how to fix a car. I live in the Wolf Creek subdivision, so it's literally within walking distance from my house. But that isn't the best part. The best part is the service. Cars are expensive these days. Of course, I take in my car regularly for oil changes and brake pads. Recently, I was having issues with the plastic in the front wheel-wells coming loose. They fixed that for me with no charge. Also, fairly recently, I needed an oil change on short notice due to an upcoming trip. I dropped off my car on a Thursday night after hours. They were able to work in my oil change on Friday. They don't recommend maintenance my car doesn't actually need, they've never surprised me with a bigger than expected bill, and they've been very flexible with scheduling. My wife tells me she's going to start taking her vehicle there, too.

Great people who do a great job. They take care of my business fleet pickups and trailers. They can…read moredo it all!