I write this review as a disappointed customer. I chose to…read moretrust Sauter Automotive with my 05 Honda Odyssey as this vehicle was having an issue where 3 out of the 4 calipers were engaging at all times. Essentially the van was constantly braking for no reason. I chose them based on the 5-star reviews, but did not get a 5 star experience. I knew this was going to be a pricey repair and had saved 5-6k for it (I did not let them know this) . Initially I was quoted 4 brakes pads, 4 rotors, and 3 Calipers as one was behaving correctly. I'm my early conversations with Beth, the mechanics wife she assured me her husband the mechanic would find the issue and that all that work had been done, and that if need be we would replace the ABS Module and that he had replaced the brake booster and master cylinder as well. Next step would be to replace the ABS Module/Pump. In our following conversation she mentioned that only the front brake pads, calipers, and rotors had been replaced, and that nothing had been done with the brake booster and master cylinder other than taking it apart to replace some pins. This did not align with what was quoted and what Beth had mentioned in our previous phone call. When I asked calmly out of curiosity about the discrepancy in what I had been told prior she started yelling at me that she's not a liar and that I need to trust her. This was very off-putting as a customer who was trusting their shop with the 2nd largest purchase someone makes in their life time and gave money down. She then expressed that I didn't give them enough down and that she was angry I didn't put 50%. She never gave me a value on what the repair would cost so naturally I asked "50% of what value? I was never given a true quote on what things would cost". She then proceeded to tell me how they don't know how much it's going to cost. She was upset that I didn't put 50% down even though she signed off on the $600 I did put down initially (please see attached). In this same conversation she verbatim said "Let me be clear Charles, I will always put the shops well-being above any customers." She quoted me an ABS Module/Pump at $1700, said that they couldn't find it anywhere, and that they didn't want to go used. On the phone with her I looked up the very part on Google and there were many options used for $50-$100. She grew silent and had a long pause before responding letting me know that they only trust and use three parts distributors. Their recommendation was to dump the vehicle before the hard work even began. That's the equivalent of an orthopedic surgeon replacing someone's hip, doing half the prep work, and then when it became time to actually replace the hip and do the hard work, closing up the incision point and saying it's too hard and that they don't want to take the risk of replacing the hip. Long story short they didn't want to do the work after starting. They left the job unfinished and took the easy money. Today when I went to go pick up the car and finally revealed to them I was willing to put $5-6k into the vehicle the room grew dead silent where you could hear a pen drop, this is the point where it was clear money was the only priority of the shop, rather than doing quality work. She also let me know they do use used parts and that's an option. (Contradicting what she had told me about only using three trusted parts distributors). Based on my experience with the lack of consistent communication, prioritizing themselves over their customers, false promises, unwillingness to finish a job they started, and emotional outbursts over the phone when trying to understand their process, I whole-heartedly cannot recommend Sauter Automotive for automotive repair. I am very disgruntled as I still have no answers on what's causing the issue from the "experts", only the symptoms were addressed. You will have better luck getting a BlueDriver Bluetooth Pro OBD2 Car Diagnostic Scan Tool from Amazon rather than wasting $1300 at a scam shop like I did.

My son's Explorer had an overheating issue outside of Carlisle and he pulled into Casey's. I…read morelooked around and couldn't find anything obvious, at this point I realized all of the coolant had gone on vacation. I did a Yelp search and found Sauter Automotive. I gave them a call and Beth was absolutely amazing!!! She lined up a tow truck to get our vehicle to there shop, called me with updates, and was extremely knowledgeable!!! We live in Indianola, but if I could get my vehicle to them for repairs I would!!!

these are great people to work with. saved me on a Sunday when no one else would. Great prices and…read moreeasy ways to pay. 100% will be doing a lot of business with them and will be recommending everyone to them.

Took my Box truck for trailer repair (roof, lights, trailer door). Not impressed with their quality…read moreof work. My driver had to remind them to secure the wires that were left hanging and to reseal the roof which was still leaking after they had fixed. They also had to re-do the door which they claimed it had been fixed. I spoke with the owner who became defensive and threatened to undo all the repairs and refund my money. Additionally, he gave me a hand- written receipt which does not contain his business name. I have reached out to him twice and he still hasn't submitted the receipt. Moreover, owner used very unprofessional language and was disrespectful. He eventually apologized and blamed " the heat of the moment"

Excellent! Excellent! Excellent! On a long road trip and had an issue with a tire that was…read moreinstalled 2000 miles away at home. Kyle and Kevin took me right in and made it right with a smile and thank you. Made it all worth while buying from a brand that walks the walk. Thank you Kyle. No charge to top it off.

Whoever is responsible for hiring at Discount Tire really has the best formula across all their…read morestores. I had a nail in my tire and stopped here because I've always had a positive experience with DT. A young man came out to my car to assess the situation. His demeanor, communication and level of respect was that of someone that has been in the business 20+ years. Too often staff in their 20's have no understanding of how to assist customers. He offered options and a thorough explanation and I hope the owner of this store knows the quality young man that they have. This was from a visit on 6/18 around 11:45am.

My daughter's car needed new tires badly and I was quoted a really high price by a chain store…read more Called Bret with Warren County Tire & Auto and he was able to beat the price by quite a bit. A couple of weeks later, I needed tires for my horse trailer and immediately contacted Bret again. And again, his prices couldn't be beat. Between the tires and some general maintenance on my truck, Warren County Tire & Auto had great prices, promptly got me in each time, were honest, efficient, and dependable. Life is good when you have people you can trust to do good work and treat you fairly. Thank you Warren County Tire & Auto for your hard work, generosity, and exceptional customer experience.

From the owner: 2nd Generation Business, In Business Since 1996, Full Auto Repair Shop, Tire Sales, Repair and…read moreChanges, Lockouts, Routine Maintenance, Oil Changes, Tune-Ups, Complete Engine Diagnostics, Brakes, Shocks, Struts, Fuel Injector Service, Exhausts, Radiator Flush and Fill, Battery Tests, Transmission Service, Tire Rotation and Balance, Family-Owned, Family-Operated Products: Tire Sales - New Only Services: No After Hours Call Out Fee, Full Service Auto Repair, Brake Repair, Air Conditioning Repair and Services

This place is the most honest, sweetest, and best mechanic shop I've ever encountered! I don't know…read moremuch about cars, but that's never a problem at All Pro! They are very good with explaining what you need to know and what they are doing to your car. You can always know that the price they give you is fair. They are not out to make money, they do what they do because they love it. If you are looking for a new place to service your car where you will be treated as more than another customer, check out All Pro Service Center!

From the owner: All Pro Servicenter is a full service automotive repair and preventive maintenance facility…read more We offer a full range of services for all makes and models including: oil changes, brake service, tire sales/service, alignments, heating and cooling services, engine repair, transmission repair, and factory scheduled maintenance. We are your dealership alternative, we fix everything! As a NAPA AutoCare Center we offer NAPA's nationwide warranty which covers parts and labor on qualifying repairs and services for 24 months/24,000 miles. Free shuttle service, loaner cars, Wifi, and financing is available!

Service was sent by Uhaul. Was told it would be an hour, took them 3+ hours. Argued with me about…read morewhat exit I was on, damaged the trailer and did not tighten the lugs after setting the trailer down. The guy threatened to "pack up his sh** and leave" if I didn't get in my truck. Incredibly rude, unprofessional and should be out of business

Total shit, I requested a tow, was told 2 hours and after 2 hours they never responded to my calls…read moreor texts and they don't accept messages

TERRIBLE!!! I had an order from Tire Rack delivered with four new tires that I already paid for and…read morethey arrived a week prior to my appointment. I show up and they tell me that they don't have my appointment or my tires. I show them the confirmation emails of my tire delivery and the confirmation of my appointment. They eventually find my tires and then proceed to tell me that they can't install my tires even though they confirmed the appointment. They told me that their service manager confirms appointments without talking to anyone. I live 45 minutes away from this location and had a confirmed appointment a week in advance before being told that they couldn't change the tires. I ended up just taking my new tires in the back of my truck and leaving because this place is such a train wreck. This is the worst customer experience that I've ever had in retail and would give this review negative stars if I could. Drive further to find a better business and do not go to this location. They are a terrible business, treat their customers like crap, and definitely don't have their act together. DO NOT GIVE THIS COMPANY YOUR BUSINESS OR YOU WILL BE MAKING A MISTAKE!

Walked in the store and the customer service was terrible! No consideration to work me In for a…read moresimple tire repair! All I needed was to have a nail removed and the tire patched! Nope! No way to touch the tire for a couple of days! I will not be returning!!

I was and had been looking for some good tires and rims for my car. After several phone calls and…read morerecommendations I thought I would make one more stop and I found sunset auto salvage. They thought they found the perfect set for me but when mounted wheels were hitting calipers. I was disappointed for about fifteen seconds as they found another set of wheels that would fit and mounted the tires from the other rims that would not fit and I was back on the road in about an hour. They even threw in a space saver rim and tire so I had a spare. Will highly recommend them, Rich Indianola Iowa

I was having difficulty with my 2005 poniac bonivill's transmission. I went to several salvage…read moreyards but they were disorganized and unhelpful. When I went to sunset Beach auto parts I was greeted and helped imminently. They offered installation on the site which was good because I couldn't transport the transmission. I would go back if anything else were to go wrong with my car.

Great service!! Went on a Sunday 40 mins before closing & there was zero wait. Got me in & out in…read moreless than 20 mins for an oil change. Guys were all nice. Price was $84.99 without tax, but I found an $18 off coupon online that they honored & total came to $75. I would definitely recommend & would go back.

We didn't think there was a Take 5 in Des Moines but thank God there was, we moved from out of…read morestate so we're still trying to find everything. When you got there we were satisfied from start to finish, we needed an oil change with a new filter and got it all done in less than 30 minutes. And the ladies were really nice, we told one of them about a place called Pep Boys and she was confused and asked what that was cause my husband and I thought they had one here in town but nope they don'tso that was funny for all of us. And the price we paid was good, especially since we brought our own oil. Would definitely recommend going here.