Very pleasant and helpful. Evening after August 10 storm with no power and no gas stations open…read more So kind and responsive. Highly recommend.

From the owner: Call today is you are looking for roadside assistance for: tire changes, jumpstarts/dead batteries,…read moreand/or car lockouts! We do not offer key/locksmith services and tows. We are services the greater Des Moines metro area and the surrounding communities. Richard is willing to travel wherever you need help. Please call him when you are in a need of help on the road, at home, or stuck at work.

I write this review as a disappointed customer. I chose to…read moretrust Sauter Automotive with my 05 Honda Odyssey as this vehicle was having an issue where 3 out of the 4 calipers were engaging at all times. Essentially the van was constantly braking for no reason. I chose them based on the 5-star reviews, but did not get a 5 star experience. I knew this was going to be a pricey repair and had saved 5-6k for it (I did not let them know this) . Initially I was quoted 4 brakes pads, 4 rotors, and 3 Calipers as one was behaving correctly. I'm my early conversations with Beth, the mechanics wife she assured me her husband the mechanic would find the issue and that all that work had been done, and that if need be we would replace the ABS Module and that he had replaced the brake booster and master cylinder as well. Next step would be to replace the ABS Module/Pump. In our following conversation she mentioned that only the front brake pads, calipers, and rotors had been replaced, and that nothing had been done with the brake booster and master cylinder other than taking it apart to replace some pins. This did not align with what was quoted and what Beth had mentioned in our previous phone call. When I asked calmly out of curiosity about the discrepancy in what I had been told prior she started yelling at me that she's not a liar and that I need to trust her. This was very off-putting as a customer who was trusting their shop with the 2nd largest purchase someone makes in their life time and gave money down. She then expressed that I didn't give them enough down and that she was angry I didn't put 50%. She never gave me a value on what the repair would cost so naturally I asked "50% of what value? I was never given a true quote on what things would cost". She then proceeded to tell me how they don't know how much it's going to cost. She was upset that I didn't put 50% down even though she signed off on the $600 I did put down initially (please see attached). In this same conversation she verbatim said "Let me be clear Charles, I will always put the shops well-being above any customers." She quoted me an ABS Module/Pump at $1700, said that they couldn't find it anywhere, and that they didn't want to go used. On the phone with her I looked up the very part on Google and there were many options used for $50-$100. She grew silent and had a long pause before responding letting me know that they only trust and use three parts distributors. Their recommendation was to dump the vehicle before the hard work even began. That's the equivalent of an orthopedic surgeon replacing someone's hip, doing half the prep work, and then when it became time to actually replace the hip and do the hard work, closing up the incision point and saying it's too hard and that they don't want to take the risk of replacing the hip. Long story short they didn't want to do the work after starting. They left the job unfinished and took the easy money. Today when I went to go pick up the car and finally revealed to them I was willing to put $5-6k into the vehicle the room grew dead silent where you could hear a pen drop, this is the point where it was clear money was the only priority of the shop, rather than doing quality work. She also let me know they do use used parts and that's an option. (Contradicting what she had told me about only using three trusted parts distributors). Based on my experience with the lack of consistent communication, prioritizing themselves over their customers, false promises, unwillingness to finish a job they started, and emotional outbursts over the phone when trying to understand their process, I whole-heartedly cannot recommend Sauter Automotive for automotive repair. I am very disgruntled as I still have no answers on what's causing the issue from the "experts", only the symptoms were addressed. You will have better luck getting a BlueDriver Bluetooth Pro OBD2 Car Diagnostic Scan Tool from Amazon rather than wasting $1300 at a scam shop like I did.

My son's Explorer had an overheating issue outside of Carlisle and he pulled into Casey's. I…read morelooked around and couldn't find anything obvious, at this point I realized all of the coolant had gone on vacation. I did a Yelp search and found Sauter Automotive. I gave them a call and Beth was absolutely amazing!!! She lined up a tow truck to get our vehicle to there shop, called me with updates, and was extremely knowledgeable!!! We live in Indianola, but if I could get my vehicle to them for repairs I would!!!

Exceptional service! Very fast, friendly, and fair. I will be a return customer for sure! I…read morerecommended eZee Way to several of my coworkers as well! Everything was explained in simple terms in person and the follow up texts detailing the issues/services/parts were very helpful because I am unfamiliar with cars, so being able to go back and reread all the information was a godsend!

Do not hesitate to call this business! Our kids were in town from Chicago and Friday night they…read morenoticed a noise coming from the front driver side wheel well. Of course we have no idea what to do, nothing was open on Saturday actually nothing was open until Monday morning. I sent an SOS message out at midnight on some website I don't even know which one but when I woke up on Saturday morning it was answered by The Ezee Way! I had a message from this business he told me where to drop the car off, asked when they needed to be back to Chicago and bing bang boom, he was good for his word. He assessed the condition, and gave us a full quote as to what his charges would be. He fixed the problem for exactly what he told us he would charge, and the car drives like a new car! He charged a $65 diagnostic fee and I noticed when we got the invoice that fee was taken off of the bill. He provided pictures before during and after the process. He is honest from start to finish. We were given a service for exactly what we agreed to no surprises no problems just a fixed vehicle and a safe drive home for our family members. The Ezee way will be the only call I make from now on.

I am so happy I used Mad J; not only was their response time super quick, the truck driver Payton…read morewas super careful with my Tesla, he took great care to not further damage my car after the accident. He also was super patient when Willis Automotive refused to accept it and took me to Grahmn Collision (Apparently the only certified Tesla collision repair shop in town). For such a sad day for my Tesla, they were definitely the bright spot.

I wouldn't go anywhere else if needing a personal tow. I needed a tow truck for my car to get it…read moreto the mechanic. I contacted them after hours to schedule the tow for the next morning. Right at 8am I received a call from Carly, the driver and she showed up at my house 20 minutes later with a flat bed. I met her at the mechanic shop and she already had everything handled. Top notch! Highly recommended!

HeavyBoi is by far capable of wearing many hats. The owner has not only worked on my cars multiple…read moretimes but has even replaced some things in my home. HeavyBoi's prices are fair and they will work with you, they always answer their phone and will answer any questions you have. I highly recommend this company.

From the owner: Our business is family owned and operated. We provide 24hr emergency roadside assistance. We are a…read moreheavy/med duty diesel truck, equipment, bus, RV and trailer repair. We offer a wide variety of services. DOT inspections, comprehensive diagnostics and preventive maintenance to name a few.

Nidal did so good on my truck he was done with my truck in less than an hour I appreciate it so…read moremuch your a life saver

From the owner: Why Choose Onsite Wrenches? At Onsite Wrenches, we keep your…read moretrucks, trailers, and heavy equipment running when you need them most. We’re available 24/7 and come to you—whether it’s on the road, at your yard, or on a job site. • Fast Response: We know downtime costs money, so we get you back on the road quickly. • Full-Service Repairs: From semi trucks to heavy equipment, we handle almost any repair on-site. • Experienced & Insured: Your equipment is in safe, professional hands. • Fair Pricing: No hidden fees—clear, competitive rates for quality work. • 150-Mile Service Area: Covering West Des Moines, Waukee, and beyond. When breakdowns happen, you don’t have time to wait—we bring the shop to you.