Well well well...
Where do I begin. Came here with some friends and I ordered a fresh mango bingsoo. Ellis was the cashier. When my buzzer went off, I was surprised to see a strawberry bingsoo instead, which was fine but I explained to Ellis that I ordered Mango. He told me that he heard strawberry. Crickets. I bring it to my table. My friends notice a long blonde hair on top of it. None of us have blonde hair. I bring it back to Ellis to complain about the hair. I ask for a replacement bingsoo, and this time to make it mango since that is what I originally ordered. "Fresh mango," loud and clear in the beginning. I even rehearsed it in the beginning, since that is the type of person I am. Ellis gaslights me saying that he confirmed with me "Strawberry." Still no apology for the mistake or the hair. He agreed to make a replacement I believe. Then I went back to my table. Ellis comes to our table, saying "The mango costs a dollar extra, can you pay the extra dollar." Being on my luteal phase of my cycle, my inner female rage and my dad's version of Karen came out. I snapped back at the cashier in front of my friends, saying "Actually, I should get a refund because there was a hair in the bingsoo." At least, in my experience most food establishments would cop the replacement if there is something gross in your meal. Ellis stood there cold, emotionless. I go on and reach for a dollar bill in my wallet and hand it to him. He walks away.
Then.. anger continues to soar throughout my veins. I want to stand up for my friends and I. I storm to the counter and demanded the full refund. Ellis continues to be cold. The girl next to him seems to be more understanding but still too unbothered to notice or hear my concern. I validate them, apologizing for my Karen-ness saying they probably don't get paid enough for this. The manager comes by (don't know his name) and continues the gaslighting by telling me it was not a hair in the bingsoo. I continued to stand my ground and demanded a refund, even if it was cash. He asked me what I used, I said Apple Pay. He asks Ellis, which receipt number I had. Ellis points out the receipt which at that point, inside I had felt bad for him slightly, at least at this point he got one thing right which was my receipt number and I reached out for a $5 tip to give to him personally. However, before I got the chance to do so, the even colder-looking manager asked me the last four digits of my credit card used. To which I had to check and I finally see the words on the screen say "refund completed."
All this to say, I needed to speak my truth in case someone else in the future experiences the same lack of decent customer service and empathy. Bingsoo still tasted decent, so don't ban me from your establishment just yet. I am a paying customer, I promise you this. In conclusion, I am concerned about the management of this location. read more