I wish yelp had an option for less than one star. PLEASE READ BEFORE YOU BUY. This company is quite literally the most incompetent ISP ever. That's saying a lot too considering I've yet to find an ISP that doesn't enrage me. Here is a short list of all the reasons why suite solutions is awful. 1. They often create contracts with residential complexes to limit your only option to using their service. 2. They require that you lease/purchase their equipment despite having your own equipment of the exact model and make. 3. They charge you 10-20% of retail value of their equipment on lease per month to make over a 100% return easily on their equipment. 4. They do offer the ability to purchase your equipment to avoid the previously mentioned scam, however you do not get to know which piece of equipment you buy until the technician brings it to install it. 5. They cannot contact their technicians to provide any special requests to them prior to install. So you cannot tell them anything or ask them anything. 6. After the technician who you cannot talk to arrives, if you are unhappy with the installation format. They charge you for the technician despite no installation whatsoever even though you couldn't provide special instructions prevent the issue in the first place. Bottom line, this company is incompetent and if you can avoid their poor service I would at almost any price increase just to avoid their utter and complete ineptitude. read more

My apartment complex gives us no choice but to use Suite Solutions. Their prices are significantly higher than other companies. I think they price gouge their customers since they don't really have completion. Also, our internet at my complex has been down for almost 24 hours now. I've called several times to ask when it will be fixed, and they just keep telling me they don't know. I've never had a company take this long to resolve an issue. read more

When we moved in I was told our apartment community "works with" Suite Solutions. That turned out to mean that Suite Solutions has achieved an exclusive contract with the company. No other internet providers are allowed in. This allows Suite Solutions to not have to worry about any competition. Which means Suite Solutions doesn't worry about the quality of their service. We paid for their "Platinum" internet plan. We immediately noticed that our speed was never close to what they claimed it would be. "Up to 12mbps" turned out to mean "Maybe 7mbps if no one else is home and online in the complex." We down graded to the "Gold" internet plan, advertised as "up to 6mbps" this turned out closer to the truth. However, after only a few months at this level the service began to drop to 0.5mbps, and that is where it stayed. We did call and complain. Set up a visit from their tech on a Thursday for the following Tuesday. We waited around all day under worry of a $50 no show fee if we weren't home. After waiting all day, we called and found out the tech wasn't coming because he knew it was a issue on the property and not in our unit. We waited for that to be fixed. It never was. After waiting a few weeks, we called again to see the status of that repair. At that point we were informed there was no known issue on the property and the speed we were getting was just how it was. Apparently their ability to provide service to the entire complex was a failure. "When everyone is home you will experience slower service." The customer support was pleasant to deal with, but the service is not worth the price. If you can find an alternative to Suite Solutions (even if you have to sign up for the vile Comcast) do so. Look into a mobile hot spot if your housing options prevent an alternative ISP. 1 star for their pleasant customer service people. 0 stars for their service. read more

As many others have said - this is quite possibly the worst ISP around. They are the only ISP available in the complex I live (it was previously Comcast before management signed this new contract with Suite Solutions). I pay more for slower speeds and often unreliable service. You're required to use their modem (for an additional fee of course) regardless if you have your own and the customer service reps, although polite and courteous, are hard to get a hold of and are not very helpful. Currently I pay for "up to 18mbps," (the fastest speed available) but my actual download speed is rarely above 10mbps. Average speeds are generally 7-8mbps. Avoid this ISP at all costs. read more

So, it's clear from all the reviews (mine included) that absolutely no one likes Suite Solutions. I still don't really LIKE them, but I feel the need to give some credit where it is due. In the last couple months, it appears that Suite Solutions updated how they obtain their internet (speedtest.net switched from showing AT&T to Cogent Communications as the actual ISP and standard IP addresses changed), and the result was a massive boost in internet speeds. Previous we were paying standard pricing for speeds barely above DSL (a good speed test would be 8Mbps download, 0.75 upload). Overnight, speeds more than quadrupled, and now I'm getting a whopping 36Mbps download, 6+ upload. They made these changes without any increases in monthly fees, and when they rolled out the change in our building, the employees they sent over were great (as have been all the in-person people we've worked with). So, well done Suite Solutions. It appears you've finally done something right. read more

Thank you suite Solutions, you not only affect my job and college responsibilities, but also found a way to spoil special occasions, just like today. I rented through internet family movies and guess what Today Christmas Eve we to watch nothing. I am so done w you guys!!!! I understand many will have to stick with this company because of their rentals or associations, quick advice , there are satélite internet wireless that you can carry anywhere , take this in consideration before you have to deal with a rookie money stealer ...... I just hope the government one day makes justice to all us who are customers by obligation..... Do not throw your money on garbage ! read more

This company is literally the worst company I have EVER seen. Rarely did my TV service work; and when it did the channels were constantly changing. On any given day I would receive half of the channels promised. When I went to cancel my service, the technicians completely missed my FOUR hour window I spent waiting for them. They then rescheduled, and after six hours no one even showed up. After three weeks of no correspondence, I received a voicemail at work saying that I would have to reschedule because no one was home. That is because THEY NEVER CALLED ME. I have never received such horrendous service, and the fact that this company exists is absurd. Whatever you do, NEVER use this service provider, it is beyond horrible. Everything with them has been an overpriced nightmare. read more

Horrible and pathetic service. Disgusting service. I'm just waiting to get out of this place because of them

Has your Internet gone out outside of the normal business hours? Too bad. Get fucked. I don't understand for the life of me why an ISP doesn't have a 24 hour support line. Trash. read more

Let me start by saying I have never in my life left a review for a company. I just went out of my way to download this app JUST to leave this review as my experience with Suite Solutions was THAT bad. If I could give less then a one star, I would. So sit back, relax, and enjoy the review. To make a long story long (because I plan on giving every detail of how BAD this company is), I had scheduled an appointment to have cable installed as I had just bundled it with the internet I was using. I would go on a rant about how terrible the internet is btw but that's a story for another time. Anyway, I called yesterday and told the associate my work situation and let her know that the only way we could have the internet installed on a weekday (I work 10-7 with weekends off, so scheduling any kind of appointment is next to impossible) was if they were able to give me a call ahead so I could let my roommate know to be home. She told me she could do at least 20 mins and "made a note" for the technician and then warned me that there would be a fee for missing the appointment. Well, the time slot was anywhere from 1-5 and with my roommate off that day and them giving me a call ahead we'd be golden, right? Wrong. After my roommate spent 4 hours of his day waiting for the technicians to come, I get the call ahead at 4:51 pm, 9 mins before the window closes. While a little frustrated I asked my roommate to hold off leaving anywhere until 5:30 if possible as this would give the tech plenty of time to make it to my apartment with that 20 minute notice, right? Wrong again. I get another follow up call at 5:35 pm, "hey looks like we missed you, can you call to reschedule?" Hm that's weird, my roommate confirmed he didn't leave until 5:45 after wasting half his day off waiting. So I call and, while I'm annoyed, I figure they at least won't charge me that fee since they hadn't showed up until after the allotted window of 1-5 pm, right? What do you know, wrong again. Turns out "in the contract" that the tech can actually show up anytime they want and that "according to their call logs" the tech was actually at my residence when they gave me my call ahead call. Call me crazy but calling me at the time they're there completely defeats the purpose of a call ahead??? And on top of that my roommate was HOME at that time they claim the tech was there and heard ZERO KNOCKS. Also wouldn't make much sense for them to call me 40 mins later after the rep was supposedly already there to follow up and tell me he left. Also, the tech left a "Sorry we missed you" tag on my door which had a specific section for a missed day and time, pretty convenient that the entire tag was BLANK. Needless to say, they refused to waive the fee and decided instead to lose out on $120 a month over a $25 fee (that I kid you not they called back on after I canceled my membership to inform me that they made a mistake, and the fee was actually $50 HAHAHAH I can't make this stuff up). So not only is their customer service horrendous but they're just bad business professionals at this point. Not sure how losing a monthly paying customer over a service fee that was wrongfully even administered makes much sense. But hey, to each their own. So, if you haven't already figured it out by now, please please PLEASE, do everything in your power to avoid using Suite Solutions as your internet provider. I can PROMISE you, you will not regret it. read more

DO NOT USE THIS COMPANY Not only are the tremendously hard to contact, they will not respond to several issues I've submitted. I'm a grad student and spend a lot of time working from home and I have had nothing but issues. Only reason I have them is they're the ONLY WiFi in my location. I pay $60 a month for a standard package that will only allow me to have ONE DEVICE on WiFi at a time. I have to choose between anything on my phone without using data or something like Netflix on my TV. Or even better, I have to strategize how in to compete my work for my job while balancing only using a specific amount of data from my phones hotspot. In what minders world can you not have more than one device on WiFi. I have to reset it DAILY. My current over the edge issue is this I my third time this semester my WiFi has lagged out in the middle of an exam. This is the THIRD time I've had to beg my professor, as a full grown woman, to please allow me to resubmit work because my WiFi isn't working. Pathetic. Highway robbery to charge $60 a month for less than bare minimal product. It's an absolute first world problem, but nonetheless it's a problem. I'm paying you good money for a worthless product. My only kind note is, the young gentlemen who came to set it up months ago was super pleasant and friendly. Aside from that, it's been a headache since. This company is a joke, I'd rather be using broadband. read more

Worst internet service. Service goes out a lot of times and they are pricier than ATT.

The only reason I even work with this company is because I have to because of where I live. This company alone would make me want to not live in this entire complex. I was on hold for 30 minutes just waiting for nothing. 3 months later and I am still about to lose my mind dealing with this company. The Internet is absolutely horrible and I have to reset my router at least once daily. I used to call and report it every time the Internet quit but if I continued that I would be calling 24/7. I work online so the fact that I can't depend on my internet to work half the time is very frustrating for me! read more

I would very much like to give Suite Solutions a -5 star rating. That would be more fitting for this TV and Internet. We had this service installed Saturday. Its Monday now. Yesterday, I contacted their "support" because we were only getting .50 Mbps download speed, when we signed up for 12 Mbps. The support person was not educated about their service at all. I asked how the service was delivered, and his response was "by coax cable," however it is actually by microwave. So, they sent a tech out, and the tech put the TV and the Modem on different lines in. What kind of moron would put them on the same in the first place, I'm not quite sure. The tech bragged that unlike ATT, their service does not slow down during peak times. So after we had that "fixed' It worked fine until this evening (aka peak times) the download speed again slowed to less than 1 Mbps. Now, this evening, I plug in our TV to the TV box in the living room... The TV box was telling me "complete signal loss." I checked all the connections (the two on the back of the box were so loose, they were practically falling off..... I guess the Tech couldn't be bothered to put them on right). Checked all the connections, and they are now all tight. They box was STILL telling me Complete signal loss. I contacted support AGAIN and they're sending the tech out yet again. If you have the choice between this and something else, take the something else. This service is by far the worst I have ever had, and I look forward to the end of the week, when our ATT U-verse will be installed. read more

The follow up is still ZERO stars for this cable system. After contacting the 800 number, i was told that i cannot stream the channels. i have the dishpack but they are not really connected. wet ahead and cancelled the cable read more

SuiteSolutions has quite possibly the worst customer service I have ever expienced. I am forced to use them by my building, and they have constant down time, dont show up for their appointments on time, dont deliver on promises, and worst of all, they never own up to the mistakes they make. Every time something goes wrong its either the buildings fault, or DISH Networks fault. I have heard the same type of comments from other residnents here...so bad in fact that people with balcony's have actually paid to have DirectTV installed on their own. If you are a property manager I would think twice about using this company...I know our's did. In fact, they tried to cancel and SuiteSolutions came back with their tail between their legs and worked out some deal. read more

I am signing up for Yelp solely to leave a review for this because I need to do my part to inform future victims that this is the worst internet/tv provider you could possibly get. My apartment has some contract with them...which I'm assuming is the only way they get business judging by other reviews. Otherwise I'm not sure who would ever choose to have cable that goes out at the drop of a pin or internet that works 3 days a week. I have called multiple times to report my internet not working. All they told me to do was to restart my computer and to unplug and plug the receiver back in. As if I wouldn't have tried that. I finally had a technician come..he told me that my splitter was bad and that's why it wasn't working so he replaced it. Yeah it still doesn't work. Every other day or so it stops working and I have to go unplug my receiver and plug it back in. My tv randomly decided to go out one day (it wasn't even raining like all the other times it goes out). I called for help and they had me go into the settings and change some settings that should have been different in the first place. This is literally terrible and I am considering paying my apartment associations extra $250 fee for not using Suite Solutions just because I can't stand it anymore. Oh also...when I first signed up they told me my monthly fee after my discounts were done would be $79/month. It was conveniently $89 and when I called they said it was just a mistake...convenient! read more

This company is crap I get penalize because the male isn't running on time in the payment is received late so now I'm going to get charged up the ass for a reconnect fee when I don't understand you can't just wait for the payment if you don't receive it add it to the next bill we're in a time of crisis and all you people think about is money no wonder people are going homeless because people like you charge people way too much money and people can't afford it in this time of crisis read more

Would rate 0 stars if I could. The Internet constantly disconnects, and if it is connected it has such low connectivity it runs like dial up. I don't know why I'm paying for Internet when I can't even use it. Definitely would not recommend. read more

Absolutely worst ISP you could ever possibly have. We are forced to have suite solutions due to their partnership with our apartment complex. Service goes out multiple times a week, our 'upgraded' TV package doesn't include our local sports channels (which ARE included in the BASIC T.V package), internet speed will constantly slow down after a week or 2 and when you call they blame it on your router, but miraculously the speed is back to normal after you call and complain. On top of it all they are overpriced for the service / options you get with them. STAY AWAY if at all possible. read more

I just spent at hour on the phone with them 30 mins of that on hold to be told that they can't install on a day the I have off from work. I don't get Saturday's off, and I can't take Tuesdays and Wednesdays off. They couldn't accommodate me and they are the only provider with my building, so I am going with a hotspot from my phone provider. I even had a friend offer to be at my place during the day, and I'm still not going with this company. They obviously didn't care enough about my business. If this is how they treat the people who are trying to sign up for their services, how to they treat their actual clients? read more

I've had Suite Solutions for nearly 5 years at the Towers at Four Lakes in Lisle, IL. They are the only available internet/TV provider on the property. I have have very few problems with internet connectivity. However, they really pissed me off today when I received my monthly bill which was $15 higher. I called them and they said they increased the speed (and price) at my property. I was never informed of such a change. They said "the office at your property was supposed to notify you." So, first you increase my rate, and then pass the blame off to the property? I don't think so. Shameful and extremely unprofessional. read more

This is by far the worst service I have ever used. Not only does it not work a lot of the time, but the customer service representatives are deceitful and leave out information so that it costs you tons more money. I've had tons of problems with either incompetent or deceitful customer service reps where I've been paying too much for what I wanted or that a payment was due when I gave them my new card information and they didn't charge me or let me know that I owed. They are out for your money and don't care about you at all. Also customer service rep "Mike" (who knows if that's his actual name) was a smartass and rude. AVOID THIS COMPAMY AT ALL COSTS. read more

I have never written a bad review on any website so this is my first review and eludes to how pathetic Suite Solutions is. Internet: The property I'm currently at is in a contract with Suite Solutions so residents have no choice for their internet service provider. The internet works great for a week or two at a time before there is some sort of problem. It is CONSTANTLY going from good to bad week to week. For example, my current problem is that my Download speed is supposed to be 150Mbps and my upload speed 20Mbps on the Extreme 150 package. My download speed is 150Mbps, but my upload speed is 1mbps. This makes watching Netflix or other any other application unplayable. Now, you may be thinking "why don't you call a technician out and get it fixed"? Well, I have! Numerous problems like this for over a year. They get fixed and either relapse a week later or a new problem arises and it has never once been a problem on my end. So, I have to constantly take off work to meet a technician at my unit in order to resolve my internet problems for one or two weeks before rinse and repeat. This is by far the worst internet I have ever had, and I am approaching the most expensive package per month. Customer Service: The customer service representatives are usually very friendly. They are however, clueless about anything service related. If you ask anything other than "I am signing up for new service", they will have to transfer you to a different department or tell you the only thing they can do is send a technician out to your unit (meaning you have to take off work and rush home or risk paying an extra $25 missed appointment fee). The customer service representatives are friendly, but incompetent. tldr; Overall: If you have ANY choice other than Suite Solutions for an internet service provider, please choose them. At this point, if I had unlimited data on my Verizon hotspot I would choose it over Suite Solutions. read more

Worst tv internet provider I've ever had. on demand is worthless and the whole pos Wally receiver restarts everyday at just the best times, really. Get It Together! read more

Worst internet on the face of the planet. I don't have any other option, unfortunately. I live in an apartment complex and this is all I can get. I guess that is how this company survives. Like others have said, I'd give zero stars if I could. This seems like something that should be reported the BBB. read more

More like S*** Solutions. In less than 3 months of using them as an internet provider internet has dropped over 6 times for several hours. Never had internet problems in over a year of AT & T service. Step up please. read more

Worst piss poor excuse for an internet service provider ever, customer service is non existant, their auto pay system doesn't work so make sure even if you are enrolled you pay manually or they will shut your service off instead of running your payment. When you call for help don't expect to be helped or speak to anyone competent, some stupid answering service that doesn't know their head from their ass. read more

I have had trouble today with internet with suite solutions. This has never happened before but now doing school work is being interupted by buffering. It is bothersome and I made need to study late at night to get through the semester. read more

0 stars. Internet randomly slows to less than 1mbps. Overcharged for the channels that you get. I've had spectrum in the past and I would rather go back to them. Hopefully my apartment building switches soon. read more

I set up an direct debt to pay my bill every month. I paid the bill for the first month. However they didn't debt for the next month. I wake up one day and the service is disconnected. I call and ask what is going on. They explain I had to make another payment manually. Before the direct debt went through. Which was never explained to me. Then tells me I have to pay additional 80 something dollars to get it turned back on. I ask to speak to a supervisor named Kim. Right off the bat she's got an attitude and tells me that it was my fault, and I'd have to pay the fees, and that she wasn't "waiving any fees today." She had already made up her mind before even speaking to me. I tried to explain to her why I feel it's not my fault, and she interrupts me and says, "do you want to pay the fees or not." I told her to cancel my account, she say in a monotone sarcastic voice "it already is sir." Instead of trying to keep my business she says that's fine. I asked her if she even cared that she was losing business, instead of answering my question starts going into the whole it's your fault and how she's not waiving fees. I informed her that's not what I asked her, and she begins speaking over me, which she has already done a couple of times, and I again repeated my question. She very sarcastically says "of course sir." Then just starts trying to set up a time to pick up the equipment. No attempt to work with me, made me feel like I was not worthy of her time, hostile, difficult and clearly didn't care about my business. The internet worked fine, TV wasn't what I hoped for. I now see why you have such low ratings. I'm sure you all tell each other in meetings "people only write reviews when they are upset." Yet I see tons of businesses with great reviews. Very bad customer service. read more

I give this a one-star just because there isn't a lower one. I was forced to take the service at my apartment complex, but it is over priced and terrible. When I shopped for a new apartment, I made sure to ask if the new complex had suite solutions, because it is a deal breaker. read more

wish I could leave a 0. Just ran an internet speed test- 0.09 Mbps download speed. Not even joking. They also breached my email address to 650 people. Seriously, if you think it's your only option, try looking into internet hotspots from alternative providers. It'll still beat their wifi. read more

Suite Solutions - Internet Service Providers Near Me - Toledo, Ohio

I have had the worst experience with this service. My current residence requires that we use Suite Solutions as our satellite/internet provider. We are not allowed to use any other providers, so we are stuck. First off, we have Dish Network, which is the worst!! Our system cuts out for updates pretty much every night, and when there is a storm, forget about it, you are watching DVDs. Every time we turn our TV on in our bedroom, it updates for at least 10 minutes with no signal. We have had plenty of technicians out to look at it, and nothing ever really gets fixed. Recently, our internet went out, this has happened several times, but this time it has been out for 5 days. I have called every night that it has been out, and the only thing that they can tell me is that I need to unplug my modem and plug it back in. I was told it was a building wide issue, but went to use a computer in the business center last night, and the internet was working just fine. I am so sick of not having a choice for these services and can't wait to get out of this building. read more

I have lived in 6 different countries all over the world (from Africa to Australia, Europe etc) This is by far a the worst scam of a business I have ever encountered. Low quality internet service, low service quality and waaaay expensive for what it is. You will have to spend hours and hours on the phone, with technicians, operators etc. to have a couple of hours of uninterrupted internet. And then you will have to go again through the painstaking process of rebooting everything just to prove that everything is OK after of course having stayed for 1-2 days with download speeds of 1-2 mbps. I have videos, calls, photos etc that prove how bad a quality of internet we are getting. Stay away from them. read more

I've never had worse service from an internet or cable provider. Never. The tech was supposed to be to my house today between 5 and 9 pm. He had a family problem and so Suite Solutions wanted to re-schedule. Fine. I understand. Stuff happens. That's when I found out that they have only the one service tech for both TV and internet. They service the greater Toledo area all the way to Ann Arbor, Michigan and they have ONE tech! ONE! It will be next week before the tech can get to me. This is ridiculous. All the woman I talked to could do was to read her message. "I understand and again, I apologize for any inconvenience this may cause you. We are working...blah, blah, blah... read more

Horrible company! If you have a choise do not go with this provider. The representatives are very rude and the service is horrible. It seems like every two months I have to call the company because my cable does not work. read more

Kind of ridiculous to be paying 80+ for internet that doesn't work. The other internet company charges half that for reliable internet and I can't wait to leave my current lease so I'm not forced to use this company anymore. If you have a choice in providers absolutely don't choose here read more

My review is based on their customer service and their billing practices. I was "held hostage" by my apartment complex; this was the only available solution for cable/Internet. Each time I called, I felt like a criminal. Numerous questions to prove who I was EVEN TO FIND OUT WHY THERE WAS A SERVICE INTERRUPTION!. Now that I have moved and closed the account, they went ahead and auto-billed me for another month. After they check my returned equipment, I will get a refund in 8-12 WEEKS. Literally no emotion on the part of the robot-like woman who answered the phone. Must get so much abuse due to the crap the company doles out that she just has to be hardened to do the job! read more

If it were possible to give this place a negative rating, I would do it!! The complex I lived in supplied our cable so I couldn't go with a place that actually knew what they were doing! I upgraded to get DVR and some of my favorite channels. What a mistake! Yeah, I had my shows recorded, but without fail, there was signal loss and I'd miss bits and pieces of conversation! How annoying! There were signal losses even in the best weather and don't even bother in bad weather! What a joke this place was! And no matter what, if you called, you were on hold forever!!! Stay away from them, stay away from any complex that supplies them! It's not worth the hassle to have to deal with the crappiest service on the planet!!! read more