Amazing people. I went here to get my son fitted for his wedding suit after seeing my friend son…read moresuit on prom. They did an excellent job. Neat, clean cut and detailed. They were very helpful, they have a lot of material to choose from as far as fabric, designs, styles. Very professional and offered a lot of advice for my son special day.

Update: the finished design looks amazing and it's done to…read morelast. Was ready in 2 days and they were so great to call and let me know. Very good experience!

I've had a gift card for Nordstrom since early December and I am the type of person that will hold…read moreonto a gift F-O-R-E-V-E-R... so when the hubby decided on an outing to the mall, we jumped on the chance to get out of the house. But little did I know that he had something else up his sleeve in regards to my gift card. So we walk the mall and we finally get to the Nordstrom Rack store... ahh, the fine things I can find in there. We start to look at the shoes and he starts to pick out shoes for me... and turns to me and says that we aren't leaving the store until I use my gift card money. G-A-S-P! The audacity! My husband telling me that I need to spend money on myself! LOL!! As I clutched my imaginary pearls - all of a sudden I'm southern and in shock! - I started looking around for things that I wanted! How dare I, right?! We finally get to the register... with 4 pairs of shoes and a pair of sunglasses in tow... the wonderful Haley B was the person that we had the opportunity to ring out with. As my items were being rung up, I noticed that my gift card wasn't going to cover the whole amount of the purchase. So I make a comment to the hubby that I'm gonna have to leave something behind since I wouldn't have enough to cover the total... Haley jumps in and asks me the amount on the gift card and after I tell her, she advises me that she will add a coupon to my amount so that I wouldn't be over! OMG!!! Now that's what I call customer service!!! I was over the moon walking out of the store with everything that I wanted because of one employees looking out for a customer! Thank you to Haley for helping this mom out!! It was certainly appreciated!

Customer Service was really bad! I will never shop at a Lid store ever again! manager was really…read morerude! team had two prices but wouldn't honor the lower price. contacted corporate office about the issue. No follow up from them! Bad service!

I was able to find one of each thing I needed in my size: sleek pumps and raincoat... but really…read moreonly one choice in each size and not in a color I'd normally choose. But they fit and I'm in a time crunch for an event tomorrow so I'm happy enough. It is nice to have a big store like this with lots of different sections without having to drive all the way to a big mall. There was a very nice purse selection so I did have lots of choices there and found a cute shimmery clutch for $12.99. Other parts of the store were so limited I couldn't find what I needed: absolutely no nude-colored stockings/hose in any sizes- there were a few in black and white (who wears white hose?) and a pair of fishnets- but that won't work. Oh well. I got 3 out of 4 items that I needed. And at decent prices. Michael at checkout was great, very quick, efficient and pleasant. Line moved quickly. Restroom was clean. Parking lot was big and easy to access from Mannheim.

Good prices but man!! Cashiers are insanely slow and you can tell they are not trained to have any…read moresense of urgency. Every time im here there is always about a 30min wait in line and they have employees moving hangers one by on from one place to another. There is so much room for improvement. 5 cashiers should be able to move line faster.

It is more than 20 minutes past opening. Store has a crowd of customers waiting at their doors…read morelooking at cashiers and store associates walk back and forth

A GOOD DEAL MORE…read more Though it might be messy (and slow), this Marshall's has some nifty stuff at a great value. I came here looking for an appropriate Mother's Day gift this past weekend and luckily was able to find a few solid items in their homegoods section. A ceramic butter tray, personalized wine stopper, and a series of small dishes meant I wouldn't have to make multiple stops (success!) The clothing aisles were in a moderate state of disarray, while the shelves of assorted kitchen knickknacks weren't much better. However, where this store falters in cleanliness, they make up for in selection. Nichole C found an awesome purse at a bargain price (she actually found *3*, but only bought one, thank christ). Checkout was tedious; there were only two registers open on a Saturday evening and the employees weren't exactly moving at lightspeed. This added up to a long wait in line, with some customers impatiently tapping their feet, others a mixture of annoyed sighs and assorted eye-rolling. There's a few shady businesses in the Winston Plaza shopping area but this Marshall's isn't the worst of the bunch......that dubious honor goes to the ghetto-tastic Dollar Tree and their "steak-shaped meat conglomerates". Stop in and take a look, you might find a gem or two on the shelves. Just don't make a habit out of coming here.

Brought my 18 yo in to purchase his first suit and the experience was terrific. Frazier guided us…read morethrough each step and clearly explained the process of alterations, helped set realistic expectations around an upcoming event we had, and recommended tie/pocket square combinations. It was a really fun and low stress experience. Will be back!

I had a very disappointing experience at this Men's Wearhouse location that left me in a difficult…read moreposition just days before an important family event. Nine days before my father's 75th birthday celebration on March 7, 2026, I came into the store specifically to purchase a suit for the event. From the very beginning, I made it very clear to the staff that I only had nine days and repeatedly asked if it would be possible to have the suit tailored, pressed, and ready in time. Two different staff members helped me select the suit, and during the process they asked several times when I needed it. Each time I clearly explained the date and the importance of the event. When the tailor came out to measure me for alterations, he also asked when the suit was needed. In total, the deadline was discussed six or seven times, and each time I was assured that the suit could be completed two days before the event. Based on those repeated assurances, I paid in full for the suit, alterations, and a tailored shirt. When I returned expecting to pick up the suit, I was shocked to learn that it would not be ready until a week after my event. When I asked how this could happen after the deadline had been discussed so many times, the only option offered was a refund. While I appreciate that the refund was issued, it does not solve the situation that was created. I was left without a suit and with almost no time to find another option before a very important family milestone. The most frustrating part is that I specifically asked multiple times if the timeline was realistic. If the staff had simply told me that the alterations could not be completed in time, I would have gone somewhere else immediately or even rented a suit. Instead, I relied on the assurances I was given. I am sharing this experience because this type of miscommunication should not happen when customers are planning for important life events. If someone from store management, district manager or Men's Wearhouse corporate customer care would like to reach out to discuss this situation, I would welcome the opportunity to speak with them directly.