Shrabya is the most compassionate and knowledgeable NP…read more I couldn't recommend her more and I always request her. She makes me feel safe and cared for and has helped me overcome some of my nutritional deficiencies since I've been coming to see her. She has incredible bedside manner and you can tell she cares greatly about her clients and is truly invested in their well-being & passionate about her craft. She is the only nurse I see here and this is the only place I want to get my IVs and other treatments as well. Come see her ... I promise you will not be disappointed!!

The young lady African American i believe she never get Back…read moreto me for request on something else ? she had a very good smile ! by the way ! but not enough for customer service ! And I ask that day if it was a manager available that day but she say no this is why I'm Concern ? My apt was canceled because I didn't shaved my back and of course I did understand of course and say no problem with no hesitations but I ask her to get Back to me for something else she never did that wrong I even say you going to get Back to me ???? and I knew my unconsciousness was telling me no ???? and I was right ? That is bad customer service unprofessional really no feed back I just wanted a phone call for yes oh no ? to my question but she didn't That we call unprofessional and if the manager read this ? It's too improved your business ? doesn't matter positive oh negative ????? You have to call back the customer and maybe I can come back for something else ? Correct ? you losing a customer and it's true and 1 customer bring another customer? But anyway you didn't ? Good luck . I found another location bye the way . Thank you for understanding This is just to improved your Buissness that it ! She needs more training she is nice sweet but not professional Sometimes you have to go out of the box . Just pick up the phone and say I'm so sorry for today but you welcome to come back at anytime and we will take care of you that it Good luck More training on the front desk ???????

Daylyn, Daylyn, DAYYYYLYNNN!…read more My sister referred me to sugaringLA - so it was my first time trying them out and previously I haven't heard of them. Oh my gosh, Daylyn made me feel so safe and comfortable right off the bat, from the very moment she greeted me. She is one of the coolest people I ever met, and so professional and great at what she does, you can tell she cares about her clients and this shows in how safe she makes you feel once you are in that room and completely vulnerable. I was expecting PAIN, because it's been a while since I shaved or sugared ... a while, like Chewbacca status. Daylyn and I immediately connected she is so intentional about it too, to where I was completely distracted and forgot about it completely, it was so fast, and I didn't feel any pain at all. This was a seamless, easy, comfortable experience and I can't recommend Daylyn enough, she was incredible, and I look forward to seeing her again. Now I'm hairless and ready for my bday trip coming up! :)

Customer service was awesome! Results absolutely top of the line. I went in on my lunch break and…read morewas out before I knew it. Speed & quality work.

Thanks Lacey, very professional. Friendly and on time. Answered all my questions. I'll be backread more

I've been seeing Felicia for 15 years -- I followed her when she left Facial Bungalow and started…read moreher own business, driving across town because she was worth it. That loyalty made my most recent visit all the more disappointing. I had a 10:50am appointment. The day before, Felicia texted asking if I could push to 11am. I said I'd try to rearrange my plans. She replied: "let's keep the 10:45." I managed to move things around (because if she was asking, I figured she was in need, and I wanted to help) and arrived at 10:57 -- 7 minutes late by the original booking, not 15. When I walked in, Felicia told me I was 15 minutes late. I explained I'd rearranged my schedule to accommodate her request. She shrugged and said "too bad, I already booked someone afterwards.". It wasn't until I was in the room that I checked the reminder email -- original appointment: 10:50. So by her own scheduler, I was 7 minutes late, not 15. Felicia eventually gave me an extra 5 minutes to make up for the mix-up, and I appreciated that. But the cold, dismissive way she started the appointment stayed with me. That's not how you treat someone who's followed you for 15 years. Part of why I see Felicia specifically -- and not one of those high-volume places with curtain walls and hospital beds for tables (you know the ones) -- is the whole experience. A facial should be calming and restorative, and Felicia's warmth has always been as much a part of that as her technique. When that warmth disappeared at the door, it colored everything that followed. The facial itself was top notch. Felicia is genuinely skilled, stays current on products and techniques, and can deliver a top-notch treatment in her sleep. I hope this was an off day, because the person that greeted me at the door was not the warm person that I've been loyal to for a decade and a half.

10 out of 10!! Saw Aimee for eye brow and Manzilian! First time getting the full monty and Aimee…read morewas great. Not nearly as bad as I thought going in and waxing over shaving any day!! Great salon in a cool with parking upstairs!! Highly recommend. From check in to wax to check out, Great Service!! I'll be back!!

Friendly calm service! Terrell was quick, effective, and minimal sting. Waxing is never enjoyable…read morebut Terrell kept it comfortable. Guys should book with him to maintain all that unwanted hair. I'm too busy to do it all myself. It's great to see him and walk away with it all cleaned up for the next month or two.

Such great med spa that focuses on Laser hair removal! Tonya was informative and gave me great…read moreinsight on my future aesthetic updates. Highly recommended!

I saw multiple reviews saying that this place cancels last minute claiming their nurse had an…read moreemergency. I thought I would give him a try and still booked it. Guess what? Less than 24 hours before the appointment they canceled on me with the exact same exact excuse. Really uncool that they charge you 50% if you cancel in less than 48 hours, but then they can cancel with you less than 24 hours with no compensation to make up for it. Wasting peoples time. I wonder if the owners are aware that they are doing this, losing them a lot of money. Get more nurses

Great overall experience! Very professional and on time. Would highly recommend. Had a great…read morevariety of services offered.

Gabriel was kind, warm, professional and perfectly skilled performing the requested treatments. He…read moremade me feel relaxed and comfortable, and connected in conversation with depth and real emotional intelligence. He is a delight and I am so happy to have found him. Will definitely be returning as a regular.

I originally came here for Vbeam because it's surprisingly hard to find in Los Angeles. I'm so glad…read moreI found this place! Ornella has the patience of a saint. she answered my million questions without ever making me feel rushed. Everyone here is incredibly kind, knowledgeable, and honest. They take the time to explain everything before your treatment and give you detailed post-procedure instructions, so you always know exactly what to expect. I never felt like I was just another appointment. The office is beautiful, the prices are fair, and the entire experience has been fantastic. If you're looking for a med spa in West Hollywood that genuinely cares about its patients and makes you feel comfortable from start to finish, I highly recommend them!

Update to my prior review: After my original review, Zavant…read moreAesthetics publicly responded and asked me to contact the office directly so they could "resolve this." I did exactly that. I made another appointment and specifically requested to speak with management beforehand. I was then told that no complimentary treatments would be offered and was again referred to the consent form because it states that hair regrowth can occur after treatment. That response continues to mischaracterize my concern. My issue is not ordinary regrowth. I developed a substantial increase in hair compared with my pretreatment baseline after laser hair removal -- a recognized complication known as paradoxical hypertrichosis. Paradoxical hypertrichosis is a known, documented complication of laser hair removal; reported incidence is measurable and in some anatomical areas substantial. Because it represents worsening of the exact condition being treated, a reasonable cosmetic patient could consider it material to the decision to proceed. The consent form only warns of incomplete reduction/regrowth and hormonal growth, not laser-induced increased hair growth. That distinction is important. Telling a patient that some hair may grow back is not the same as informing them that the treatment itself can potentially stimulate more, darker, thicker, or denser hair than was present before treatment. I am not criticizing Zavant simply because a complication occurred. As a physician, I know that complications can occur even when a procedure is performed appropriately. My concern is the informed-consent process and the way this complication has been handled afterward. I was still willing to return and explicitly stated that I was willing to pay for another treatment. Despite that, my appointment was canceled and I was told that this was "standard procedure" until the manager, who was reportedly on vacation, could review the matter after the manager stated that my consent covered my concern and no complimentary treatments would be given. I then asked the person communicating with me to provide their name and asked whether there was an interim manager available while the manager was away. They would not even identify who I was speaking with, and no interim management contact was provided. In my view, that is highly unprofessional, particularly when dealing with a patient who is attempting to address a complication and follow up on the practice's own public invitation to resolve the matter. What is especially concerning is that the practice continues to rely on consent language about ordinary "regrowth" rather than addressing the actual complication I experienced. Patients considering laser hair removal here should specifically ask about paradoxical hypertrichosis and what the practice will do if treatment results in increased hair growth rather than reduction. I had hoped this could be handled professionally and amicably. Unfortunately, the combination of an incomplete disclosure of this specific risk, repeated characterization of paradoxical growth as ordinary regrowth, cancellation of my appointment even when I was willing to pay, and refusal to identify the person communicating with me has only increased my concern about how this matter has been handled. Below is a copy of my consent which clearly delineates hair regrowth and does not discuss the possibility of worsening/thickening of hair paradoxically. I believe this is not in good faith. I will not be referring patients to this practice again.

One of the best kept secrets in town! Their facialists are well-trained and "strictly business",…read morewith little to no chatter and focusing on the tasks at hand. Love their Mint Souffle Cleanser!

I had a wonderful experience at Raya Spa! Lena gave me an amazing facial and made me feel…read morecomfortable and relaxed throughout the entire treatment. She was professional, knowledgeable, and attentive to my skin's needs. My face felt refreshed, clean, and glowing afterward. I highly recommend Lena and will definitely be returning!

This was an incredible service! I bought this as a gift for my dad and he absolutely loved it. It…read morewas such a clean space and they were super friendly highly recommend.

very nice staff! Clean and beautiful office. Thank you! Katie is the best nurse! Great results!read more

Still love Dr. Ella. If you're in Los Angeles and looking for someone to administer Botox with care…read moreI highly recommend her! She's lovely, as are her staff, and there's never pressure to do more than you are comfortable with.

DO NOT GET BOTOX HERE!! I saw Dr. Fedonenko for almost 2 years, returning for Botox every 3 months,…read moreand my results wouldn't last more than a month each time. I continued increasing my dosage (and spending hundreds more each time) to just get the same poor results. I finally went somewhere new and they suggested I try even fewer units than I was getting before and my results are incredible and lasting. I've now been seeing a new injector for almost a year and the difference is night and day (and much cheaper too). I believe Dr. Fedonenko is either diluting the Botox or not giving you all of the units she claims to. I was initially impressed by her being a doctor and not being too pushy, but I was being scammed. I believe most of her good reviews are fake as I've spoken to other unhappy customers in real life, and we were all fooled by the great reviews.