It was definitely a GOOD FRIDAY, when I started my Easter off with a massage with Erin! I booked a…read more50min Body Balance appointment and couldn't be happier with the outcome. It was my second time visiting and I'm now rested and rejuvenated going into the busy weekend ! Book an appointment, Woodhouse is the place to go

I've been to several locations, and really enjoyed Liberty Twp. I had a facial, massage and…read morepedicure. Love the quiet room, and the staff was professional and it was one of the most relaxing massages I've had.

I absouletly love getting my hair done here! Cheyenne at West Chester is amazing. She listens to…read moreexactly what I want, asks the right question and always gives me the cut or color that I am looking for. She gives great product recommendations too. I leave every appointment feeling confident and taken care of. I highly reccomend Cheyenne and Mitchell's Salon!

I previously came to this location about every eight weeks and decided last time to stop doing so…read more I tried for many months and thought they might start listening to the way I liked my hair to be cut. It's a short cut, nothing difficult for other salons where I used to live. Basically they put the blame on everybody but themselves. I don't think there's any accountability for training and techniques you would think they would have. I am guessing it is poorly managed since accountability is not up on their list. Don't ask for anything to be different next time you go since receiving any feedback is unheard of it seems. I wish them well but remember, at that location....The customer is always wrong.

Booked online, payment processed and appointment confirmed. Received a call that because of…read moretechnical issues the time slot selected is no longer available (double booked) asked to pick another time. Other time slots were not suitable and my credit card was still charged. Refused a refund because of their error. Poor customer service, would not recommend.

I have a monthly massage membership and I love it so much! The convenience of booking an…read moreappointment with the massage therapist and the help from the incredible staff is awesome!!! This is truly therapeutic and relaxing and I look forward to this every month! Truly worth every penny!

My visit to the West Chester location was very relaxing from…read morethe time I entered and continued after my visit. The facial from O'riah was smooth, soft and peaceful. During the facial I could feel my face firming and feel youthful. Became a member and can't wait for my April visit!!!!

I have had an issue with getting people to answer the phone and hand and stone closing HOURS early!read more

I highly recommend Aveda West Chester. Briona S gave me a fabulous haircut and style my hair as I…read morerequested. The whole experience was flawless and very professional. I got many compliments on my beautiful haircut. Thanks Briona S., I will definitely recommend you. You will be an amazing stylist.

my hair was pretty in the end but my stylist was literally so aggressive and didnt talk the whole…read moretime. my scalp is in shambles and I literally shed multiple tears and said "ouch" multiple times while she was doing my hair because she was ripping and pulling so hard and she didn't care. she just wasn't very welcoming and was very quiet and seemed like she was rushing. and it was just such an excruciating experience ive truly never been in so much pain from going to what is normally a relaxing hair appt. she also had long gel nails and they kept tugging on my hair. my scalp has never been in so much pain. just upsetting because i spent almost $100 to go to hell and back for 4 hours straight

Excellent customer service. On time for appointments. The techs are very thorough and precise.read more

I am really happy with my nails, they lasted over two weeks and my hands are in water all day long…read moreevery day. The shop is clean, modern, and comfortable. Danny does a great job and I highly recommend!

Company policy is to charge you 100% if you can not make appointment, however, will not do their…read morepart if they cancel same day, even a few hrs before your appointment, to accommodate schedules. Seems flawed. If you have that policy, then you owe it to customers to have a " standby" therapist or someone available "on call." GO FIND ANOTHER LOCATION as this business seems to care more about dollars than customer service. Thanks for ruining part of a full day Christmas present

I called for an asap w a painful shoulder/beck flare up. One of the gals (Darla?) kindly agreed to…read morecome in early to get me in. Other than that, the day was booked. I very much appreciated the Xtra mile taken. I'll also say, she was extremely tentative to me getting out of pain. Just a very pleasant experience all around. THANK YOU!

This place is now called Zen Den Healing Studio. I found them when I was looking for a float…read moretherapy as a part of a birthday gift for someone. Months later I came to visit Cincy and we decided to go in for back-to-back sessions as first-timers to share the experience together. Chantell (the owner) is amazing. She managed and maintained the whole place by herself, I don't think she ever sits down for more than 5 seconds. Understandably when I called, it often reached the voicemail instead, but when she was available she immediately returned my calls and she also left a very very detailed voicemail in trying to accommodate our last-minute request. Keep in mind that it was during the holiday break, with the spa closing several days and amidst fully booked dates. You can also text the number instead of leaving voicemail, just FYI. She returned both my voicemail and my text, how's that for thoroughness. I'd rate her customer service 10 out of 10. She was super friendly, professional and her customer service skill is above and beyond. While we weren't able to go in for back-to-back float therapies, she was able to make arrangement so both of us could come in during the same time slot. I did the infra-red sauna and he did the 60-minutes float therapy. When we arrived, the place was just opened and they just restored everything from power outage earlier that morning. Despite the stressful start of her day, Chantell immediately greeted us warmly with a big smile, her energy pulled you in and really made you feel welcomed. She immediately sat us down with a tablet to fill our form. There's a desk where you can help yourself with some tea and chocolates. She gave us a tour of all the services they are offering: cold plunge, float pod, infra-red sauna, meditation room and massages. Wowee.. a one-stop relaxation haven for sure. The cleanliness of the entire establishment was immaculate and every room was well-organized. Though the earlier power outage did seem to cause disruptions that morning, for example the water wasn't hot enough for tea before our session began, and some of the functions (like music and light switch) were experiencing some technical difficulties when he was in his float pod. He also forgot about his neck support (user error) so it took him longer to relax. All in all, he said it was an interesting experience but would recommend going in for the float therapy pre-relaxed first, maybe after a massage. But FYI, it typically takes 20 minutes for your body and mind to relax, so if you want to float, I recommend doing a 60-minutes session. You can float with tight swimsuit/swimpants, or if you're planning to go in your underwear, don't forget to bring spare! My infra-red sauna was amazing. Chantell gave very clear instructions, and she walked me thoroughly how to start the 30-minutes timer, music and how to set the temperature. The light therapy feature was out of order but it didn't really affect my infra-red sauna all that much. The heat felt fantastic. I was sweating like a really good workout. It simulates a great calories-burning cardio workout very well. I was afraid that it would ruin my lash extension but I'm happy to report that it did not. The same with the above mentioned, it took me about 10-15 minutes to quiet the mind and completely turn my brain off and surrender to relaxation. For infra-red sauna, you'd go in nude but they provide towels if you want to partially cover up or wipe off sweat. In every room there's a rain shower, complete with washcloth and towel, plus the body wash, shampoo and conditioner smell sooo good. While I was done with my session, I waited in the waiting room and she made sure to check on me if I needed anything. All-in-all, despite the hectic morning and some minor technical difficulties, I knew Chantell bent over backwards to provide us the best service and to accommodate our last-minute requests, I was very pleased with how we were treated and with my first-time infra-red sauna experience. I wouldn't hesitate recommending this place for sure.

First time at this spot !!! Very professional! Straight to it ! Her hands was not rough at…read moreall....very relaxing when I walked out I felt like I could break dance and moon walk

5:47 0:03 Sue…read moreGoodpaster Phipps 1h * 8 I've been going to village spa salon in west Chester for about a yr. Last Thurs I had to call to cancel getting my hair foiled on Fri d/ t a personal situation but kept my hair cut appt. When I checked out on Fri I was told they have a policy requiring 48 hr notice for cancelations or u may be charged. I thought wtf. Sat I get a call from a man at the salon telling me again about the policy. I've only canceled anything twice in a yr. Is this the 3rd grade? Really!! Well they can stick their policy right up their ass & I will not be going back. Guess they don't know there r at least 15 salons within a 5 mile radius from them.

I was visiting from out of town and I loved my experience with CJ!! She gave me an amazing true…read moreblowout and knew exactly what I wanted, thank you! Also I love how cute this place is and smells so good as soon as you walk in!

I've been going here for a few years now! For the price, I wave by the smell of Asian cuisine next…read moredoor. Other than that it has always been clean, nice, and professional. These types of massages are more cultured than the regular massage envy kind. Meaning, the draping is different, a bit more exposed, but still very professional. At the end they will use hot stones but they ask you if it's too hot for you and if you'd even like them in the first place. A light assisted stretching is also done at the end. These are usually not practiced at other massage therapist clinics, but here it's a custom. So that is different but I love it! I ask for medium pressure personally, and I've always left feeling better. I'm very active, work out at least twice a week and play volleyball so this is a once a month thing for me at least! I also have a herniated disc, and I trust them to help me with my problem spots!

Ve try kind and thoughtful. Smelled very clean and was very pretty inside! Will definitely be back.read more