Bride's Worst Nightmare -It's difficult to know where to begin with our misadventures with the Savannah Center--them not showing up at the rehearsal, or the odor from a sewage backup wafting through the halls on our special night??
I sorely regret not heeding earlier warnings about the Savannah Center but was lured by its glossy veneer and off-season discount. We learned the hard way that management was neither professional nor reliable. Upon our initial meeting, "Kathyna" was not only late but also inebriated. Thirty minutes after our appointment was to begin--on a Sunday afternoon,mind you--she hastily answered a few questions, only to then brush us aside to tend to the couple scheduled for the next tour. Let me say that the facility is beautiful, and we were impressed with the amenities, including the ample bridal suite. So, despite this first impression, we followed up with "Mary," who was responsive and facilitated a subsequent tour.
Later, when scheduling the tasting to finalize menu selections, we worked with the manager, Steve, because Mary was out sick. Despite my explicit instructions (relayed verbally and then via email) to forego shellfish due to a severe allergy, my filet arrived with crab meat on top of it. In front of our attendants, Mary then blamed Steve (her boss) for the mix-up, saying something to the effect of "stupid men." I then waited at least 20 minutes for a replacement filet, which arrived cold and flavorless. (I wouldn't be surprised if they ran water over the steak and then re-served it to me.) However, the rest of the food was delicious and it was clearly too late to back out, so we forged ahead.
Two weeks prior to the wedding, Mary informed us that Kathyna would be standing in the day of, as she had a family event to attend. My fiancée promptly emailed Steve to voice our concerns about the shellfish, as well as Kathyna's professionalism--or lack thereof. Steve said he would personally oversee (and be present at) our event. After confirming the rehearsal date and time, we arrived to a dark, vacant Savannah Center. That's right; neither Mary (who had promised to facilitate the rehearsal) nor Kathyna actually showed up. After multiple (frantic) calls to all three, not to mention a good hour spent waiting in the parking lot in late December with our closest friends and family, we retreated to the nearby Marriott, where we were having food catered in. Despite more emails and VMs, the night passed with no call back or confirmation the event would happen until 10 a.m. the day of the wedding. Steve called, apologized profusely and offered to refund a fraction of the overall bill. Amazingly, the comedy of errors didn't end there. Take, for instance, the cake. Another reviewer said she observed staff eating her daughter's wedding cake in the back. I can only imagine that is what happened to ours. It should have fed 145 people. Our guest count was 114 (15 of them were small children). Yet, I only managed to grab a small piece in the beginning before the rest of it disappeared, along with our custom cake toppers. We would have inquired about this with Mary, had she not already snuck out of the building before the night ended. To be fair, no guests complained about the food. The wait staff was courteous. Even though our sweetheart table was served first, my meal arrived cold. So not worth the money...I can't reccommend this venue. If you do book, retain a lawyer and a copy of the health dept. inspection. read more