I've been a regular customer at this bakery for a long time -- my son loves their cookies, and I've…read morespent hundreds of dollars here over time. But my recent experience ordering a custom cake for my husband's 40th birthday was so disappointing that I feel obligated to warn others. I ordered a two-tier custom cake for nearly $400, plus two dozen mini cupcakes for $110, bringing my total close to $500. For comparison: * Most privately owned bakeries charge around $200-$350 for a two-tier custom cake depending on complexity. * Mini cupcakes typically cost $20-$50 per 24, even from gourmet bakeries. So I paid premium pricing, and I expected premium quality. Unfortunately, that's not what I received. Design Issues The cake did not resemble the inspiration photos we discussed. I asked for a deep, elegant green with blended transitions -- something fitting for an adult's 40th birthday theme. Instead, the cake looked more like a Minecraft or Ninja Turtle cake with bright neon green, flat colors, and no blending. When I brought up the design issue, the owner blamed me, saying the buttercream "needs to sit out for 4-5 hours to darken." The cake did sit out for almost 5 hours, and the color never changed. It wasn't even close to the shade I requested. The explanation didn't make sense, and it felt like I was being blamed for something that was simply a design mistake. Quality Issues: Undercooked Cake When we cut the top tier at the party, we discovered: * an unusually thick 2-inch layer of frosting in the middle, * and a raw, floury, undercooked interior. The texture and aftertaste confirmed it wasn't baked through. We ended up throwing away the entire top tier and whatever was left over at the end of the night. This is more than disappointing -- it's a food safety concern. Customer Service & Tone This was honestly the most frustrating part. When I reached out to discuss what went wrong, the owner's tone was polite on the surface, but the conversation felt passive-aggressive, full of constant rebuttals, and completely lacking in accountability. Every single concern I raised was met with: * an excuse, * a deflection, * or a technical explanation that didn't match my actual experience. There was zero acknowledgment that anything might have been done incorrectly. She repeatedly mentioned things like: * "I didn't charge you for the little decorative balls -- those were free," * "I didn't charge you for the cake topper, it was $3.99," which felt unnecessarily frugal and honestly strange considering I spent almost $500 there. Mentioning $3.99 repeatedly after charging me hundreds of dollars made the whole interaction feel awkward and unprofessional. She also offered me a few free cookies -- but only if I used them this year because she "couldn't move the gift card into the next year due to accounting." I didn't want cookies. I wanted a partial refund, which was the only fair resolution. She immediately shut that down and said she "couldn't do that because of policy," even though she is the owner who sets the policies. There was no room for discussion, no willingness to listen, and no genuine concern for the customer experience. Overall For nearly $500, I received: * a cake that didn't match the design, * colors that were incorrect, * an undercooked top tier, * and a customer service experience that was rigid, dismissive, and full of excuses. I don't post negative reviews lightly, but this was extremely poor value for the price, and the lack of accountability afterward made the situation far worse. I hope this bakery takes this feedback seriously and improves both quality control and how they handle issues when they arise.

The girl working the counter was very friendly and outgoing. Great personality and welcoming…read more I loved the birthday cake funfetti cupcake. The buttercream was not sweet at all, which I really enjoyed. The cake itself was moist and cooked perfectly. My fiancé also enjoyed it. We also tried the m&m cookie and that had a lot of m&m's inside and was sweeter than the cupcake but also very good. It's a cute store and very clean.

Fleckinstons is easily the best donut spot in the area! I've visited two of their locations, and…read morethe convenience alone makes them a go-to. Their donuts are truly unmatched, and they offer a great selection of other fresh pastries and desserts. On top of the fantastic quality, their prices are completely reasonable and budget-friendly--you never feel overcharged. ​I'm so grateful to have a spot like this nearby. Highly recommended!

Baked goods are fantastic! But friendliness of staff not so much. Only reason i didn't give 5…read morestars was the complete unfriendliness.

For sure it's hard to not like a bakery. It also feels good to support a local business that's…read morefamily owned and smells freaking good. Nova Bakery is one of several in Blue Island. Has lots to choose from. They have more of a Mexican influence but they can make many types of pastries. Came here in the morning and got stuff that was freshly baked. It's kind of a small place that has a counter. They take a lot of custom orders. A popular place around here to get cakes. Popular whether for things like birthdays or weddings, they'll make it for you. A lot of amazing examples. They also have a lot simpler items like breads and cookies you can just pop in and get. It's about $6 to get a big loaf that's freshly baked. The pastries include cannoli and other classics as well as classic Mexican ones like panaderia and that kind of stuff. Great stuff especially when it's fresh. It's closed Sundays. This is among the several bakeries on Western.

13030 Western Ave Blue Island IL 60406…read moreNovabakery001@gmail.com 708-385-6616 I visit nova bakery and when I got home my pastries were not all the way baked right like they were frozen and someone put it in the oven to bake again the bakery smelled good when I entered but my pastries don't. I tried to purchase a refund, but the owner refused to issue a refund. I didn't want to ask to place another order because the owner was sweeping the floor when I came into the restaurant and taking a phone call with gloves on while I was looking around the store at the beautiful undercooked bakery pastries a customer walked in while she was on the phone and she served the customer after the call in dirty gloves. I will never go to this place again this is not the way to run a business if help is needed hire help. I would give no stars if I can. The only excuse she tried to use was the bread dough comes only one time in the morning which doesn't explain why I was given old pastries when I placed my order in advance.

I went into this paczki situation thinking, "Okay, cute, festive, probably good." What I was NOT…read moreprepared for... was emotional damage. Because this Samoa-flavored paczki didn't just meet expectations it absolutely body slammed them. First of all, shoutout to my amazing husband, who casually stopped and brought this home like it was just a normal Thursday and not a life-altering act of love. Sir. You didn't bring me a paczki. You brought me trust issues with every other dessert. Imagine the love child of a Samoa Girl Scout cookie and a cloud. The caramel? Aggressive in the best possible way. The coconut? Perfectly toasted like it knew it had something to prove. The chocolate? Just enough to remind you that life can still surprise you in beautiful ways. And the dough itself? So soft it felt illegal. I took one bite and immediately understood why people line up in the cold for paczki like it's a survival situation. This wasn't a donut. This was an experience. A personality trait. A reminder that I married the right man. 10/10. Would ruin my diet, my dignity, and my emotional stability for another one.

Stopped into Orland Park Bakery's Gas N Wash location on 183rd & LaGrange and was blown away by how…read moremuch they offer! I came for the donuts but discovered cakes, cupcakes, coffee cakes, sweet rolls, danishes, sandwiches, soups, coffee, lattes, and more--all inside a gas station. The main Orland Park location has even more, including fresh bread and wedding cakes. Insider tip: If you love Paczki, the Tinley location carries them year-round, while the main bakery offers them seasonally around Fat Tuesday. I'll definitely be back for the donuts and Paczki!

Amazing crepes. The food here is wonderful. We've been here multiple times and it has never…read moredisappointed. The owners put up speciality crepes too. The drinks are delicious as well. When they have it get the biscoff crepes. So good! The ambiance is laid back and quiet.

My friend & I visiting this store on a Friday afternoon. The gentleman at the front counter was…read morevery friendly & helped us understand the crepe building process. The crepes were delicious! And so we're the iced lattes. The environment was very clean. The wall art was gorgeous. This is a great spot to go when you want to switch up your breakfast or lunch routine.

Love the variety.. Haven't had a bad cookie yet.. any tres leches is worth getting a largeread more

Came here for the Dubai chocolate brownie because my local store was completely sold out. The…read moreservice here was great. I was greeted upon entry and the store smelled of deliciousness. I love that's it's an open kitchen and you can watch them preparing desserts. This Crumbl is nestled in a huge strip mall so there's plenty of parking.

The cupcakes were super yummy. Moist cake and I could tell that the buttercream was made from…read morescratch. We got the vanilla and peach cobbler cupcakes. Friendly service too. I'll be back to try the red velvet and banana pudding!

Nice clean environment, owner met us with a smile. The owner was very informative and nice…read more Ordered cupcakes, cheesecake jars, my daughters birthday cake and cupcakes. The food was very good. The decoration of the cupcakes is high quality. Looking forward to picking up the birthday cake and cupcakes. Would recommend this to anyone who has a sweet tooth.

We love peace parlor! It's the cutest ice cream shop and the staff is amazing! They have such fresh…read moreice cream and different flavors that is great for the family of different tastes.

Three of us stopped in today and were delighted with our experience. We were greeted with a smile…read morewhen we arrived, and we each had a different selection. The waffle cone was delicious; the sundaes were loaded with sweet delights. Allow extra time for service because they take the time to do it right. Will definitely come back to try different flavors!