I've been a regular customer at this bakery for a long time -- my son loves their cookies, and I've…read morespent hundreds of dollars here over time. But my recent experience ordering a custom cake for my husband's 40th birthday was so disappointing that I feel obligated to warn others. I ordered a two-tier custom cake for nearly $400, plus two dozen mini cupcakes for $110, bringing my total close to $500. For comparison: * Most privately owned bakeries charge around $200-$350 for a two-tier custom cake depending on complexity. * Mini cupcakes typically cost $20-$50 per 24, even from gourmet bakeries. So I paid premium pricing, and I expected premium quality. Unfortunately, that's not what I received. Design Issues The cake did not resemble the inspiration photos we discussed. I asked for a deep, elegant green with blended transitions -- something fitting for an adult's 40th birthday theme. Instead, the cake looked more like a Minecraft or Ninja Turtle cake with bright neon green, flat colors, and no blending. When I brought up the design issue, the owner blamed me, saying the buttercream "needs to sit out for 4-5 hours to darken." The cake did sit out for almost 5 hours, and the color never changed. It wasn't even close to the shade I requested. The explanation didn't make sense, and it felt like I was being blamed for something that was simply a design mistake. Quality Issues: Undercooked Cake When we cut the top tier at the party, we discovered: * an unusually thick 2-inch layer of frosting in the middle, * and a raw, floury, undercooked interior. The texture and aftertaste confirmed it wasn't baked through. We ended up throwing away the entire top tier and whatever was left over at the end of the night. This is more than disappointing -- it's a food safety concern. Customer Service & Tone This was honestly the most frustrating part. When I reached out to discuss what went wrong, the owner's tone was polite on the surface, but the conversation felt passive-aggressive, full of constant rebuttals, and completely lacking in accountability. Every single concern I raised was met with: * an excuse, * a deflection, * or a technical explanation that didn't match my actual experience. There was zero acknowledgment that anything might have been done incorrectly. She repeatedly mentioned things like: * "I didn't charge you for the little decorative balls -- those were free," * "I didn't charge you for the cake topper, it was $3.99," which felt unnecessarily frugal and honestly strange considering I spent almost $500 there. Mentioning $3.99 repeatedly after charging me hundreds of dollars made the whole interaction feel awkward and unprofessional. She also offered me a few free cookies -- but only if I used them this year because she "couldn't move the gift card into the next year due to accounting." I didn't want cookies. I wanted a partial refund, which was the only fair resolution. She immediately shut that down and said she "couldn't do that because of policy," even though she is the owner who sets the policies. There was no room for discussion, no willingness to listen, and no genuine concern for the customer experience. Overall For nearly $500, I received: * a cake that didn't match the design, * colors that were incorrect, * an undercooked top tier, * and a customer service experience that was rigid, dismissive, and full of excuses. I don't post negative reviews lightly, but this was extremely poor value for the price, and the lack of accountability afterward made the situation far worse. I hope this bakery takes this feedback seriously and improves both quality control and how they handle issues when they arise.

The girl working the counter was very friendly and outgoing. Great personality and welcoming…read more I loved the birthday cake funfetti cupcake. The buttercream was not sweet at all, which I really enjoyed. The cake itself was moist and cooked perfectly. My fiancé also enjoyed it. We also tried the m&m cookie and that had a lot of m&m's inside and was sweeter than the cupcake but also very good. It's a cute store and very clean.

For sure it's hard to not like a bakery. It also feels good to support a local business that's…read morefamily owned and smells freaking good. Nova Bakery is one of several in Blue Island. Has lots to choose from. They have more of a Mexican influence but they can make many types of pastries. Came here in the morning and got stuff that was freshly baked. It's kind of a small place that has a counter. They take a lot of custom orders. A popular place around here to get cakes. Popular whether for things like birthdays or weddings, they'll make it for you. A lot of amazing examples. They also have a lot simpler items like breads and cookies you can just pop in and get. It's about $6 to get a big loaf that's freshly baked. The pastries include cannoli and other classics as well as classic Mexican ones like panaderia and that kind of stuff. Great stuff especially when it's fresh. It's closed Sundays. This is among the several bakeries on Western.

13030 Western Ave Blue Island IL 60406…read moreNovabakery001@gmail.com 708-385-6616 I visit nova bakery and when I got home my pastries were not all the way baked right like they were frozen and someone put it in the oven to bake again the bakery smelled good when I entered but my pastries don't. I tried to purchase a refund, but the owner refused to issue a refund. I didn't want to ask to place another order because the owner was sweeping the floor when I came into the restaurant and taking a phone call with gloves on while I was looking around the store at the beautiful undercooked bakery pastries a customer walked in while she was on the phone and she served the customer after the call in dirty gloves. I will never go to this place again this is not the way to run a business if help is needed hire help. I would give no stars if I can. The only excuse she tried to use was the bread dough comes only one time in the morning which doesn't explain why I was given old pastries when I placed my order in advance.

Absolutely Delicious! The Boston Creme is incredible. We will be back again. Very affordable and…read morerelatable for everyone in your office or home.

Fleckinstons is easily the best donut spot in the area! I've visited two of their locations, and…read morethe convenience alone makes them a go-to. Their donuts are truly unmatched, and they offer a great selection of other fresh pastries and desserts. On top of the fantastic quality, their prices are completely reasonable and budget-friendly--you never feel overcharged. ​I'm so grateful to have a spot like this nearby. Highly recommended!

Warm service. Amazing pastries...so much variety!!! They…read morehave three small tables and it's well lit

Wonderful ethnic Eastern European pastries. The paczki's are wonderful and a good variety…read more All the breads look beautiful and hearty. My next visit I'll load up. The staff was very helpful and patient, because with all those selections you need some time.

Amazing crepes. The food here is wonderful. We've been here multiple times and it has never…read moredisappointed. The owners put up speciality crepes too. The drinks are delicious as well. When they have it get the biscoff crepes. So good! The ambiance is laid back and quiet.

My friend & I visiting this store on a Friday afternoon. The gentleman at the front counter was…read morevery friendly & helped us understand the crepe building process. The crepes were delicious! And so we're the iced lattes. The environment was very clean. The wall art was gorgeous. This is a great spot to go when you want to switch up your breakfast or lunch routine.

The way I wanted to buy one of everything as soon as I walked in!! Yum yum yum!!…read more Ladies are very helpful! Give great recommendations and are real quick! Also funny, I asked about gluten free muffins and she jokes about being an allergic to gluten free stuff ha! The cookie cakes ($10) are amazing! We picked one up to bring to my partners aunt and uncle! We also got a dozen donuts ($21)! My favorites were the apple fritter, cinnamon roll and the chocolate pączki! Can't wait to try their cannoli flavor next!! There is some seating available but it's limited! I regret not taking any pics!!

Great bakery with no bad options. Not in the best neighborhood. One of the very best in area.read more

Came to this locally owned business in Mokena to look at chocolates. Fabulously Sweet certainly has…read morea few. It actually has a lot. Get custom orders or just come in. The prices are pretty okay for the high quality. A recent visit here yielded some good finds. It's known for the many chocolate products. The custom orders are where they really shine. Great for parties. Last time in here we got some of the chocolate covered cranberries and they were well liked by everyone that had these. Basically the only problem was there wasn't enough. That was one way to get people to eat fruit. Good place for locally made chocolates and candy. It's also not crazy expensive. These are perfect for parties or whatever.

This place is wonderful. The sweet treats are delectable. Cannot describe how beautifully presented…read moretheir store is. The employee is as sweet as the candy.

The servings are huge and everything we tried was amazing. Would highly recommend. Staff is very…read morefriendly as well.

Good service Nice inside…read moreGreat sweets Very tasty Inside can be small I like the waffles from here