I have been a long time client of both the hair and nail salon. Everyone here is welcoming,…read moreprofessional and does beautiful work. Now I am fortunate enough to work here as well!

THIS SALON RECORDS YOUR CONVERSATIONS WITH YOUR STYLIST WITHOUT YOUR KNOWLEDGE. The most horrible…read moreexperience I've ever had. I went into the salon a few days earlier asked the stylist if she could do my hair color I showed her a picture of what I wanted a color I previously had. She said that she could do it. I asked her if she was absolutely sure she said yes I made an appointment I came back. I went to salon got there at 1 o'clock. She did not take me until 130. I showed her a photo again of me with the hair color I wanted and asked again if she could do it. she said yes. I sat in the chair for over five hours when she started to dry my hair, I told her that it was not what I asked for, she asked Another stylist to help she started adding all kinds of bright red shades. I asked for a little trim and not to take a lot I showed her how much. she took over 2" off my hair. I was so devastated what my hair looked like I was speechless. I walked out of the salon looking like Ronald McDonald. I went back to the salon because I was embarrassed how bad my hair looked like I spoke to the owners daughter she was very nice and said would I let them do something and would refund my money, but she needed to talk to the stylist. I then got a phone call from the owner, who was absolutely nasty and said that my color was beautiful I said it was not what I asked for and that everybody else that saw the color laughed at me. my friend who recommended the salon said sorry for recommending them. the owner got very nasty to me and said that she would not refund my money. the owner also said she hade me on video saying that I liked it. I told her I did not say that I was distraught about what the women did to my hair with the color and how much the stylist cut my hair. I was very adamant about the color and I didn't want a lot cut off. The owner refused to listen to any of my concerns and was very nasty and when I asked to see the videotape that she said she had she refused to show it to me. She is recording conversations that you have with your stylist without your knowledg. I have never had a salon owner treat me the way that this owner did. I do not recommend you going to this salon if you care about your hair and want your hair to be done the way you want not the way they think it should be done. Owner continued to talk about a video she had and when I said she was saying things that were not true and to show me the video she refused. I cannot express what a horrible experience this was.

Ann did my pedicure and Andy did my youngest daughter's mani/pedi. And they did an excellent job…read more Leo did an amazing job on my oldest daughter's nails as well. 10/10 rating from my family. Will definitely be coming back!

I have been going to Lotus for many years for pedicures. Some pedicures have been great and some…read morefair. I went on Saturday, 2/14/26, for a pedicure. Not only did the technician cut my toe, the picture of my cut toe also shows a sloppily painted toe.

Clean, organized, always happy when I leave. Tammy does a great job, love her ombré nail style.read more

I had an appointment at 3 pm last Saturday, but when I came to the salon, it was locked!…read moreNo explanation, no cancellation call! I called them today to ask why they had done that, but received no answer from the owner, except a very rude: "What do you want now". If you value customer service and quality service do not go there! if I had an option I would not even given them single star!

This was my first appointment at Totally Chic. The receptionist was so friendly and welcoming…read more Mary cut and styled my hair. She took her time and I am so happy with the style!

Amazing service from booking through the end. When I called (Rhonda) made my appointment. I really…read moreneeded a Saturday and she gave me her time slot she had booked for herself so it would be more convenient for me. We talked a bit about what I wanted and I knew I wanted a change and color but not much beyond that. She assured me I'd be in good hands with Hayley. Hayley was great. She brought out color swatches and talked through some different options. There's a cute waiting area in a quiet space in the back while your color sets as well. Perfect to enjoy a cup of coffee. They have heated towels for your neck/head during your shampoo as well. Hayley was so sweet and answered any questions I had without ever being sales person-y or pushy (when should I get my color touched up? Should I do more or less product with my hair having such a fine texture? Etc. ) I'm so happy with how it turned out. I wanted a rich brunette with fall highlights you could see but not Kelly Clarkson chunky. So happy and I've already booked my follow up.

I go here on a regular basis and never have a problem! Ken is my go to person and does a great job.read more

These were for my maternity shoot. I asked to change the color because it's hideous and the it…read moreneeded to be cleaned up and they got so upset at me. They started saying I was a horrible customer and to never come back because I told them I was unhappy with the quality and service. I mean look at the pictures! It speaks for itself ! And to top it all off they wanted $75 for those nails! I wanted to cut them off and walk out without paying but I paid and I left, will never go back. Not worth the price. $25 yes $70? Never

Love the salon! Everyone is very nice and the place is very clean. Best of all great job on mine…read moremani and pedi!!!!!

First time at this spa for a manicure and pedicure. The location is lovely, staff very…read moreaccommodating. More expensive than other nail salons. The young lady who worked on me was a newer person. She tried but I got the worst French gel nails I've ever had. After less than a week this manicure was chipping and peeling, and they were weirdly shaped. I hated them and they were poorly done. I asked for short toenails for my pedicure and 2 days later I had to trim them myself at home. I would not recommend.

I have been going to Melinda's off and on over the last few years. Have always been satisfied until…read morea few weeks ago. I've gotten pedicures there recently and decided to try their hair stylist. I was given a name Frankie and proceeded to schedule an appointment. Before the appointment, I showed her a photo of my desired style. She looked over it several times and guided me to shampoo station where she pushed my head and hair around way too harshly and without much care as to how it felt. When I said, "hey, slow down", she responded, "we're either a good fit, or not!" Hmm? The cut was exactly the opposite of what I had asked for, after asking to see the photo several times. Now, I will say that it was in no way the cut I requested but the worst part was after going there for a pedicure and mentioning my displeasure to my pedi person about the haircut and she agreed there was no similarity between the photo and my hair. No problem. It's not the first haircut that I got where I wasn't satisfied. And because of Frankie's (Trish?) attitude at the appointment, I didn't dare go back and complain. All that being said, I attempted to make another Pedi appointment and was told they were not accepting appointments for me. No explanation, nothing, just no appointment for me! So, hopefully, the owner,Melinda is reading this and will explain where their professionalism came from. Thanks for listening. I just received a response from Melinda on my post. None of what she said was in any way accurate. The desk person stated that all she knew was that she was not allowed to schedule me AND at the time I was getting the cut, there were a total of one other client and Liz in the entire salon when I was there and the only person who said anything negative was the stylist. I was too shocked to speak. I in no way complained about the cut to her, but it was mentioned to Liz who had referred me to the stylist, when I was there a week later.

Everything I've done a Melinda's Med-Spa the last 2 years has gone wonderfully. Very knowledgeable…read moreand very up to date procedures. Botox, cheek fillers and RF Microneedling. If I find anything else, I'll be doing that too.