Hostile, Unprofessional, and Unresolved Experience -- Avoid This Location (SKIDAWAY LOCATION)
I've been a loyal customer at the Suds on Skidaway Road (Savannah) for years--until a completely unacceptable encounter with an employee named Charmaine.
From the start, Charmaine seemed irritated. She offered no help, spoke rudely, and got aggressive when I asked a simple question about my receipt after paying with exact cash (since the card machine was down). Her attitude was unprovoked and inappropriate.
She handwrote "needs to pay" on my receipt and highlighted it, which left me confused. When I asked for clarification, she snapped, yelled, and became hostile--in front of my child and her own, including one handling laundry behind the counter.
She made disturbing comments about my clothes, and as I left, she yelled:
"That's why you have to bring your stank a clothes in here to wash, you uppity bi***!"**
This behavior--especially in front of children--was disturbing and unnecessary.
When I reported it to the store manager (Brittany), she offered no apology. She claimed Charmaine called her during the incident but said the call dropped. That's false--I heard them on speakerphone. Charmaine even went outside yelling about me on the phone as I was leaving.
I escalated to the district manager (Christie). She called after I contacted other stores, said she'd follow up--but didn't. When I called her back, she acted like she didn't know who I was and seemed annoyed I followed up. She simply suggested I go to another Suds location.
When I picked up my clothes, Charmaine was still working, and no one acknowledged the issue. No apology. No accountability.
This location clearly has high turnover, poor management, and zero customer service. It's also not in a safe or welcoming area--and now I understand why.
If I could leave zero stars, I would.
Avoid this location at all costs. read more