I called to inquire about getting some caps embroidered for my business but the woman who answered…read morethe phone was very rude. She assumed I wasn't a business but just an individual and said I should call somewhere else, they are too busy. No worries, they won't get any of my business now or in the future.

I purchased almost 100 shirts. They came in wrong sizes as we had discussed multiple times. They…read moresaid it was my fault as I signed a for with the wrong sizes. I guess its my fault even though multiple times she recited it back. I then paid for another order as I could not use them. She came to pick up the check, and my shirts are gone. I called, and asked some guy that works there, and he said he would call right back. Hours later I go by the store as I was in the area. The guy came to the front, and had a terrible attitude, and smart remarks. I guess I will just loose the money, and shirts. I will be using someone different for all of my companies. I do not recommend. If all goes well it seems to be fine. If it doesn't buyer beware just look at reviews.

Great service and amazing quality, they really know what they are doing. 10/10 recommend!read more

Sam always is very helpful and pays attention to detail. He…read moredoes quality work. Always happy with the service and end results.

Our experience with Texas Embroidery & Silkscreening ended up wasting over a month and a half of…read moreour time while we were trying to get uniforms made for our new business. To be fair, the experience started off very polite and professional. The staff initially seemed helpful and confident they could complete the order. We brought in the exact shirt we wanted, including the shirt model number and logo already on it as a reference so there would be no confusion. The only things we asked for were to make the logo slightly smaller, embroider it in gold thread instead of the patch style on the original shirt, and make the name slightly larger. Everything was explained in person and even measured in the shop. The first order came back with logos that were about three times larger than the original shirt, and the names and company name were missing completely. From there the order was redone multiple times, and every revision came back wrong in a different way. Sometimes the logo size was wrong, sometimes names were missing, sometimes the wording was incorrect, and at one point designs were even placed on the wrong shirts. One thing that became obvious during this process is that nothing was entered into a computer system. All of the instructions were handled with handwritten notes, and those notes seemed to get mixed up each time the order was redone. After numerous trips back and forth to the shop and repeated attempts to correct the order, the shirts were still not usable. Instead of resolving the issue, we were ultimately told they would simply refund the order and stop working on it. While the experience started off polite, by the end of the process the tone had completely changed. There was visible frustration directed toward us even though the repeated mistakes were not on our end and we had clearly provided the correct shirt and instructions from the beginning. What should have been a simple embroidery job turned into six weeks of delays and repeated mistakes. We ended up making nine or ten trips to the shop, wasting a significant amount of time, fuel, and energy while trying to get something corrected that should have been straightforward from the start. Because of how much time this cost us and how it set our business launch back, I absolutely do not recommend Texas Embroidery & Silkscreening. Based on our experience, I would strongly encourage anyone considering Texas Embroidery & Silkscreening to look elsewhere before committing to an order.

Awesome!!!!!! I love the shirts and hats that they have done for me. Always on time and at a good…read moreprice. TOTALLY recommend them!

Did an amazing job embroidering for me. Highly recommend. Personalized pillowcases for my grand…read moredaughter.

very unfriendly front staff. Embroidered on wrong side of purse, and asked me what side the tape…read morewas on. They had two of the same purses. One was right and one was wrong.

FW Promo did an amazing job working magic for us in a very short time frame! Our company, Atlas…read moreBackyard Sheds, was making plans to build a playhouse for Habitat for Humanity's charity fundraiser and needed shirts made to represent our company. The plans to do this were last minute so by the time we decided to wanted t-shirts screen-printed with our company logo we only had 2 days to make it happen. We knew the odds were against us when we wanted to have our shirts made in such a short time frame but when I spoke to Chris at FW Promo, he pushed the order through and bent over backwards to assure we got our shirts completed in time. I highly recommend FW Promo and would gladly do business with them again. Great company and great people, and the shirts looked amazing too! Thanks again guys for working so hard to get our shirts done, we really appreciate it.

My dad had a stroke and needs to wear an eye patch for a bit. Brought the patches (5) to their shop…read morethe day after labor day. They said no issue. I went home and sent the artwork by email. I expected an email a week later saying they were ready. Nope. I emailed. The rep supposedly never got it. Odd I used the same email addy. So I found the original I sent and I forwarded it. that was the following Tuesday, so a week later. Then I reach out to find out when, then I found out that their machne went down. No emails or calls saying its delayed. I reach out again to find out this new wrench in the get a long. so I wait and wait. Then today 9.25 I get an email saying they are ready. so 13 days for a job I was told 5 on. Now these are eye patches, the artwork they put on them is very small in relation to the patch itself. I do not remember discussing a size with them but I did expect it larger than they are.

I called multiple businesses to have company shirts and hats screen printed and embroidered last…read moreweek. Jerry picked up the phone and I could immediately tell that he was passionate about his business based on the way he explained and recommended things. I just approved my mock ups and he has been transparent and communicative throughout the process. Although I haven't had any work done yet, granted the materials turn out great as I'm expecting, I will recommend using heirloom customs/ prime Ts.com. I'll update once we receive the products next week.

I got two shirts done here as a sample to see how they would turn out. The first time i came to the…read morethe shop i was helped by a woman who was very nice and pleasant and helpful. However, when i came to pick my shirts up I dealt with the owner who came off very condescending. I will definitely take my busines elsewhere. Very rude owner.

I needed some initials embroidered on our new stockings, and I had seen this kiosk in the mall. I…read morepopped in on Sunday afternoon, the gentleman working was quiet, but not un-friendly. He quickly understood what I wanted, showed me a font I liked, and told me they would be ready in an hour or so, and to pay when I picked up. He also let me pick the specific color of red thread for one of the stockings, as there are many shades of red and I wanted it to match as much as possible. He texted me when they were ready, and they look beautiful! I felt the price was fair considering how large the initials are on the stockings and the script. I would definitely use them again!

I'm kinda wavering between 4 and 5 stars. Only reason I would lean toward 4 is if you are going for…read morean on-the-spot purchase, you might not find your size. Don't get me wrong, it's a great selection, but you do run the risk of not having the size you need. However, if you like the item, the right size can be made in a few days. But since I don't think many people will just walk in looking for a last minute gift idea (like me), I will go 5 stars. First, designs are not silk screen, rather they are applied (kinda like a sticker) and heat bonded to the fabric. There are many designs to choose from, as well as custom designs. Wide variety of items and materials too. Friendly helpful staff make shopping here a pleasure. Bottom line: Why not a nice Christmas gift showing some Keller (sports) pride?

Great service and very reasonable. Quick turn around on a…read morejersey number change for a grandkid. Fred M.

I highly recommend Gentry custom Upholstery…read more They recently reupholstered one of my chairs and I was so pleased and excited to see their work. They provided A+ quality work and amazing and personal customer service. I will use them for all my upholstery needs and projects. Joan H.

I want to highly recommend Gentry Custom Upholstery for your next project. He has done upholstery…read morework for us for many years now. His work is absolutely outstanding. He also has beautiful fabrics for sale. I have older furniture that is well made, and I do not want to part with it. With his reasonable prices, I have been able to keep my wonderful furniture and with his work, it looks brand new. Very Custom work. You can depend on Mr. Gentry to do an amazing job. When I first had him to redo my Allen White sofa, he noticed that the back side had not been sheared, and was left plain. Since my sofa sits out in the den and can been seen from the back, he decided to shear/pleat the bottom of the backside. He paid attention to this detail which was missing, and thought it would look better. And so it did! 100 per cent better. He did not charge me anything extra for this work. Recently, he reupholstered my chairs that go on my patio. I will post a picture of these beautiful chairs. Thank you Mr. Gentry for all the good work that you do and I look forward to our next project together.