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Embroidery Plus

5.0 (1 review)
Open • 12:00 pm - 6:00 PM

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5 years ago

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Texas Embroidery & Silkscreening

Texas Embroidery & Silkscreening

(2 reviews)

Northeast

Our experience with Texas Embroidery & Silkscreening ended up wasting over a month and a half of…read moreour time while we were trying to get uniforms made for our new business. To be fair, the experience started off very polite and professional. The staff initially seemed helpful and confident they could complete the order. We brought in the exact shirt we wanted, including the shirt model number and logo already on it as a reference so there would be no confusion. The only things we asked for were to make the logo slightly smaller, embroider it in gold thread instead of the patch style on the original shirt, and make the name slightly larger. Everything was explained in person and even measured in the shop. The first order came back with logos that were about three times larger than the original shirt, and the names and company name were missing completely. From there the order was redone multiple times, and every revision came back wrong in a different way. Sometimes the logo size was wrong, sometimes names were missing, sometimes the wording was incorrect, and at one point designs were even placed on the wrong shirts. One thing that became obvious during this process is that nothing was entered into a computer system. All of the instructions were handled with handwritten notes, and those notes seemed to get mixed up each time the order was redone. After numerous trips back and forth to the shop and repeated attempts to correct the order, the shirts were still not usable. Instead of resolving the issue, we were ultimately told they would simply refund the order and stop working on it. While the experience started off polite, by the end of the process the tone had completely changed. There was visible frustration directed toward us even though the repeated mistakes were not on our end and we had clearly provided the correct shirt and instructions from the beginning. What should have been a simple embroidery job turned into six weeks of delays and repeated mistakes. We ended up making nine or ten trips to the shop, wasting a significant amount of time, fuel, and energy while trying to get something corrected that should have been straightforward from the start. Because of how much time this cost us and how it set our business launch back, I absolutely do not recommend Texas Embroidery & Silkscreening. Based on our experience, I would strongly encourage anyone considering Texas Embroidery & Silkscreening to look elsewhere before committing to an order.

Awesome!!!!!! I love the shirts and hats that they have done for me. Always on time and at a good…read moreprice. TOTALLY recommend them!

Embroidery Plus - custommerchandise - Updated May 2026

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