Terrible service and even worse customer service. They deserve less than one star. There are better options out there that don't waste your time and money. read more

GARBAGE! I will start off with saying the set up was easy. I used my own router and they called to get the MAC address and it was good to go in 5 minutes. So nothing wrong there. However, the quality of internet is extremely poor. They advertise 200 mbps (the plan I have) and let me tell you, that is complete BS. I speed test frequently on my playstation and my phone and the most I have seen is 30. I spend most of my time off of the WIFI with my phone because it fails to load anything. The PlayStation is directly connected to the modem and it lags frequently. It fails to do simple tasks like seeing who is online. *The only reason I recommend Suddenlink is if you literally have no other options. Just waiting until Plateau installs fiber later this year.* read more

if you start your ser with them, they prorate your usage,but NOT when you disconnect! I was charged a full MONTH after disconnecting their service. Stay away from this UNETHICAL COMPANY! read more

First off, I would give a negative star count if I could. This company is horrible! They were the only company that would service us since we lived out of town limits. We had random overage charges show up on our account all of the time. The internet was capped at a certain data amount which, for the prices they charge was ridiculous. The worst though was after we tried to cancel our account. Our last bill went from 50 dollars to 120$! Supposedly we had an overage charge even though we were already moved out! 4 months afterwards and we get a letter from their collections agency saying we owed 30 dollars still. I called bs on that and the 30 dollars was magically written off. I don't care if we move back to the same place, I'll be driving into town for WiFi rather than signing up with them. Never. Again. read more

this is a absolutely awful money sucking company! I have internet with them and it barely works. Ive asked them to come check my connection and they said they would but it would cost ME! they raise the monthly charge for no reason all the time read more

If I could I would give negative 100 stars because this place does not deserve anything close to zero stars. They steal from their customers and call them liars. You cannot contact anyone in a respectable amount of time and it takes forever for them to call back if you choose that option. They disconnect a call or chat if you disagree with them. Very poor company. I can't wait to get rid of their service and with everyone in my town switching from the to Plateau, maybe they will be out of business around here. You are horrible Suddenstink and deserve all the bad reviews you get!! read more

Got bullied on phone for trying to close account. I will never use this company again.

Horrible company. I've spent 3 weeks trying to get internet service. Never received a phone call back when I was told by several reps they would call me back. I was also told on a Thursday I'd have service by the following Monday and that never happened. Don't waste your time with this company not worth it. read more

Terrible company, prehistoric online systems and website and ridiculous prices, only in business because they nearly have a monopoly in Clovis because this town sucks! read more

We moved from an apartment into our new home and decided to move service with us. That was a HUGE mistake. We moved in the beginning of July and have been going round and round with them ever since trying to get our service fixed. When they sent the technician out to set everything up when we moved in, he flat out told me that he couldn't do anything because the cables needed to be replaced and left. My husband set everything up when he got home that day and we had service up until 4pm on that Friday when our cable service was cut off. We called and spent the next twenty-four hours dealing with them on that because their system "dumped" all of our information. Then we discovered we suddenly weren't getting all the channels we were supposed to so back to calling again. They sent out the SAME technician as the first time and again he said there was nothing he could do until the cable was replaced. My husband called Suddenlink corporate since our local office was closed and he was given the run around because we didn't know the PIN associated with the account (because they randomly assigned a PIN when the reestablished our account) nor the answer to the question they had selected, NOT the one we had selected. He was told he had to go into the local office, because they could not help us over the phone. He went into the office on Friday, July 20 and was told what needed to be done. We contacted the leasing office for our home and got the permission Suddenlink requires in order to replace the cable. We dropped off the permission and scheduled for them to come out on Monday, July 23 to replace the cable. The technician, a different one this time, comes out and says that even with the permission he cannot replace any of the cable or outlets because its Suddenlink's "rules." I've been on the phone with them, again, for over ten minutes and have now been told that because the technician says he cannot replace the line, there is NOTHING they can do. We have even gone as far as filing a complaint with the BBB because of this issue. They are not worth the effort nor the time, there are far BETTER options out there even in small communities like where we live. read more

They are ripping people off a d ruining their credit i have a petition going if anyone wants in, they are billing for services you dont have!im turning petition into bbb! If that doesnt work we will ALL got to court! I asked them to shut off services in july one one and a other in aug they continued to bill me!I did have perfect credit !I have two very suck kids and they need me to be with them at times and I cant because they are robbing me blind!they never shut it off and i have proved it several times, i was with another company sent them my statement ,no one would pay for two services of the same kind give me a break!stop this your hurting people and the elderly!you can cause them to get so upset they stroke our,how can you bill someone who has never had service with you?I have over 172 signatures and getting more if you dont fix this ,Im going thru! read more

This is the worst company to deal with. They don't cancel your service and they will charge for services you don't use!! They won't disconnect during a billing cycle so that they can charge you more. They have tons of blackout and the service is slow. Tiy will spend more time with them on the then it is worth! read more

This has to be the worst internet. It is slow and the service is terrible. Don't waste your money.