The service is always out. It's always slow. And even when it is fast, it just sits in our circles…read morehalf the time.

so often, I think it's easy to forget togive someone a good , but when they go out of their way in…read morea world where that doesn't happen with many businesses , it's worth the time it takes. Amarillo wireless has been a great Internet company as far as prices, service, and good Internet, especially customer service... Grateful to have had them while I was living in Texas!! They came all the way to from Amarillo, Texasto bring me a power cord when I was only going to be here a couple days. Who does that thank you AW Broadband!! +

The offers for internet at 40 dollars a month if you set up auto-pay for a certain amount of time…read moreare lies. The first month bill I got was 70 dollars and some change. I called about it and was given the reason that I was paying another partial month of service for the first week I had service on the bill. Okay. Whatever. Second month bill came, it was 71 dollars and some change this time. One dollar more. No explanation. Just pay it. We won't fix it, that's just how it is. Suck it up. Disconnected after less than 2 months of service. Those prices are lies. They'll charge you whatever they want and you have to pay it. Scammy company, period.

Do not use this company. The service can't be trusted. It stops working all the time and the…read moretechnician never shows up to fix it. The company call centers are not even in the US and could care less about giving help. After 2 years of leaving them I get a collection notice saying I owe them more money even though I had paid the bill in full at the time I got rid of their service. I tried calling the company but once you quit their service refuse to connect you with anything but a computer that demands payment. Now it says the collection agency is the contact and the agency in a condescending tone lectured me on how I just didn't understand that a final bill comes much later and I should understand that's how it works. I turned in the equipment to the office in town and the main company tried to bill me for the returned equipment(thank God I took pictures of the guy I returned it to because they refused to give me any paperwork proving I was giving it back, take pictures of everything to protect yourself). They say they have recorded every call but then can't find them when it proves them wrong. This company is as shady they come. RUN FROM THIS COMPANY AND KEEP YOUR RECORDS BECAUSE THEY WILL COME AFTER YOU YEARS LATER FOR THINGS YOU ALREADY PAID FOR.

Beware that AT&T mailer that we all receive selling DIRECTV and promising $20 per month for the…read morefirst year and a $300 gift card. You will be assured over and again during the setup call that that is exactly the price and terms that you are receiving. When it is all installed, however, they double the price to $40 and only send you a $100 gift card. I have been fighting AT&T on this ever since, and they will not cancel the account without a $230 fee. DIRECTV has been out twelve times in the less than sixty days that I have had it. In all of the years that I had Suddenlink/Tivo, I cannot remember it being out at all. The Suddenlink/Tivo DVR service is far superior, faster, more user friendly, etc, etc, etc. . . If you still have traditional TV, do not even consider dumping Suddenlink for DIRECTV. It is horrible! If you live in a market outside of the Suddenlink area, stick with whomever is offering Tivo. My experience with the two things is like night and day with DIRECTV being overwhelmingly negative and Suddenlink/Tivo being overwhelmingly positive! My account is less than sixty days old and has been down as follows: 13 June 2018 - Hail 16 June 2018 - Rainstorm 28 June 2018 - Service out 30 June 2018 - List empty 01 July 2018 - Service out 13 July 2018 - Light rain 13 July 2018 - Light rain 26 July 2018 - Light rain 27 July 2018 - Recordings missing 28 July 2018 - Lost signal/Incomplete Recordings 29 July 2018 - Rain 30 July 2018 - Rain

I was fine with the TV channels and even the fact that I sometimes lost service during storms…read more However, when customer service is terrible I find it inexcusable. First of all, when you call for service you have to go through a recording that asks all about your account, but as soon as you are finally connected they don't even have any information and you have to start all over. So when I finally got to talk to a person, they claimed to be looking at my account, but kept having to ask me what I had, they did not even know. Then after I was put on hold three times for a total of 25 minutes, because they said it takes a very long time to create an email that would allow me to return my equipment he came on and said never mind it couldn't be done so just take it to a UPS store and give it to them. I asked how I was supposed to prove that they knew I had returned all of the right equipment and he couldn't tell me. I am shocked at the lack of organization in this company. Also, the customer service is the worst. 2 years ago this was not the case, but now all I hear are complaints and there is no place within the company to lodge a complaint. It is clear that no one within the company cares at all about the customers. This is the only place you can even let any body know how bad it is.

I'm commenting today as a business, due to the lack of help and accountability from AT&T…read moresalesperson who promised to give us multiple-phone lines and fiber optic internet, yet never delivered on their promise! The plan to move to AT&T Fiber Optics and Phone landlines from my current provider to AT&T was established in May. It is now Sept. 2nd and AT&T never delivered on their promise. I've been in contact with them (salesman named Philip) multiple times. My landline service from my recent provider ended August 9th. For four weeks my business has been without working phone lines! I missed 188 phone calls on Saturday alone. This promise to perform fiber optic internet and phone lines was poorly given and completely affected our business performance for multiple days! We've been patient but this has been absurd. We are transferring back to our recent provider because what they promise they deliver!

I have had AT&T since it was Southwestern Bell. They have DEFINITELY improved their customer…read moreservice over the past few years. Before that, it was hideous (outsourced to who knows where. Couldn't get anyone I could understand). Once they improved their customer service, it has been great. The technicians have always been wonderful. They provide a direct number to them after installation to immediately rectify any problems. Unlike rip offs such as Suddenlink, there isn't a cap on the internet. I receive the same bill every month - no surprise charges. About once a year, I call the. Customer Retention Department and see if they have a current promotion for better pricing. The representatives in that department and very kind and helpful.

Had a complaint about the service. Tech came out, installed a new line, now service is just fine. I…read moreappreciate having the problem fixed, and having it done quick and courteous. Thanks optimum

A follow up on my previous review. After the tech. showed up he couldn't figure out why things…read moreweren't working or why they gave me a second router after my third trip to the optimum store. I guess the manager has no clue how their system work. The tech that came out suggested I try the new streaming devices on the two cable boxes that did not work and that no one with optiimum had a viable solution. I agreed because a literally had no other choice. They worked fine and I had the tech come back a few days later to install the remaining boxes for other rooms. Three days later around 11:00 pm I noticed that I wasn't getting Starz or HBO anymore. My frustration was high and I called the same night. their phone system sucks! But i finally got a hold of a person but the phone kept cutting out like it had the two previous times I called. i told the rep they were cutting out and he hung up on me And didn't call back! After calling a second time the rep acted like she didnt know what optimum streaming me was. She told me that my bill was current and she didn't know why my service was interrupted. Anyway, she kept telling me to hit the reset button on the back. I told her that there was no reset button just an on/off button. After several minutes of going through things that I had already tried, I started getting Starz and HBO again. There's more but I'm going to research other options with other streaming service.