I had really good service to the last couple weeks and the last couple days have been terrible…read moreevery time I call him there's 140 people complaining before me today there was only 28 but I waited on the line for quite some time and gave up so I'm currently seeking another Internet company

If you are searching for an internet provider with constant outages look no further. Let so much as…read morea gentle breeze occur, or a light drizzle. Immediate loss of service. Do not recommend for those wanting a stable connection.

The offers for internet at 40 dollars a month if you set up auto-pay for a certain amount of time…read moreare lies. The first month bill I got was 70 dollars and some change. I called about it and was given the reason that I was paying another partial month of service for the first week I had service on the bill. Okay. Whatever. Second month bill came, it was 71 dollars and some change this time. One dollar more. No explanation. Just pay it. We won't fix it, that's just how it is. Suck it up. Disconnected after less than 2 months of service. Those prices are lies. They'll charge you whatever they want and you have to pay it. Scammy company, period.

Do not use this company. The service can't be trusted. It stops working all the time and the…read moretechnician never shows up to fix it. The company call centers are not even in the US and could care less about giving help. After 2 years of leaving them I get a collection notice saying I owe them more money even though I had paid the bill in full at the time I got rid of their service. I tried calling the company but once you quit their service refuse to connect you with anything but a computer that demands payment. Now it says the collection agency is the contact and the agency in a condescending tone lectured me on how I just didn't understand that a final bill comes much later and I should understand that's how it works. I turned in the equipment to the office in town and the main company tried to bill me for the returned equipment(thank God I took pictures of the guy I returned it to because they refused to give me any paperwork proving I was giving it back, take pictures of everything to protect yourself). They say they have recorded every call but then can't find them when it proves them wrong. This company is as shady they come. RUN FROM THIS COMPANY AND KEEP YOUR RECORDS BECAUSE THEY WILL COME AFTER YOU YEARS LATER FOR THINGS YOU ALREADY PAID FOR.

Beware that AT&T mailer that we all receive selling DIRECTV and promising $20 per month for the…read morefirst year and a $300 gift card. You will be assured over and again during the setup call that that is exactly the price and terms that you are receiving. When it is all installed, however, they double the price to $40 and only send you a $100 gift card. I have been fighting AT&T on this ever since, and they will not cancel the account without a $230 fee. DIRECTV has been out twelve times in the less than sixty days that I have had it. In all of the years that I had Suddenlink/Tivo, I cannot remember it being out at all. The Suddenlink/Tivo DVR service is far superior, faster, more user friendly, etc, etc, etc. . . If you still have traditional TV, do not even consider dumping Suddenlink for DIRECTV. It is horrible! If you live in a market outside of the Suddenlink area, stick with whomever is offering Tivo. My experience with the two things is like night and day with DIRECTV being overwhelmingly negative and Suddenlink/Tivo being overwhelmingly positive! My account is less than sixty days old and has been down as follows: 13 June 2018 - Hail 16 June 2018 - Rainstorm 28 June 2018 - Service out 30 June 2018 - List empty 01 July 2018 - Service out 13 July 2018 - Light rain 13 July 2018 - Light rain 26 July 2018 - Light rain 27 July 2018 - Recordings missing 28 July 2018 - Lost signal/Incomplete Recordings 29 July 2018 - Rain 30 July 2018 - Rain

I was fine with the TV channels and even the fact that I sometimes lost service during storms…read more However, when customer service is terrible I find it inexcusable. First of all, when you call for service you have to go through a recording that asks all about your account, but as soon as you are finally connected they don't even have any information and you have to start all over. So when I finally got to talk to a person, they claimed to be looking at my account, but kept having to ask me what I had, they did not even know. Then after I was put on hold three times for a total of 25 minutes, because they said it takes a very long time to create an email that would allow me to return my equipment he came on and said never mind it couldn't be done so just take it to a UPS store and give it to them. I asked how I was supposed to prove that they knew I had returned all of the right equipment and he couldn't tell me. I am shocked at the lack of organization in this company. Also, the customer service is the worst. 2 years ago this was not the case, but now all I hear are complaints and there is no place within the company to lodge a complaint. It is clear that no one within the company cares at all about the customers. This is the only place you can even let any body know how bad it is.

I'm commenting today as a business, due to the lack of help and accountability from AT&T…read moresalesperson who promised to give us multiple-phone lines and fiber optic internet, yet never delivered on their promise! The plan to move to AT&T Fiber Optics and Phone landlines from my current provider to AT&T was established in May. It is now Sept. 2nd and AT&T never delivered on their promise. I've been in contact with them (salesman named Philip) multiple times. My landline service from my recent provider ended August 9th. For four weeks my business has been without working phone lines! I missed 188 phone calls on Saturday alone. This promise to perform fiber optic internet and phone lines was poorly given and completely affected our business performance for multiple days! We've been patient but this has been absurd. We are transferring back to our recent provider because what they promise they deliver!

I have had AT&T since it was Southwestern Bell. They have DEFINITELY improved their customer…read moreservice over the past few years. Before that, it was hideous (outsourced to who knows where. Couldn't get anyone I could understand). Once they improved their customer service, it has been great. The technicians have always been wonderful. They provide a direct number to them after installation to immediately rectify any problems. Unlike rip offs such as Suddenlink, there isn't a cap on the internet. I receive the same bill every month - no surprise charges. About once a year, I call the. Customer Retention Department and see if they have a current promotion for better pricing. The representatives in that department and very kind and helpful.

The agent was helpful and able to transfer my previous cell phone to my new phone. I was able to…read moreonly transfer the things I wanted transferred.

I told them I needed to transfer service on June 10th from the house I currently live at to my new…read morehouse. after several times of them trying to schedule on the 6th of June I said no!!! I don't have access to the house until the 10th. they decided to disconnect my WiFi until the 10th for God knows what reason. worthless pieces of garbage that exist, run optimum. if you don't have a degree in anything or didn't graduate high school then look no further, optimum is hiring