Over charge you for install, they provide a doorbell, but charge 324.00 for your existing chime…read moreinside to be wired different. They said we will have the electrician send you a bill, electrician was there for 15 minutes, no parts needed, just rework the wires, I got a bill not from the electrician but from 1st alarm for 324.00. Seems they like to add a 200.00 premium.

My husband and I live on a busy corner and decided we needed a security system. After doing lots of…read moreresearch my husband and I decided to go with 1st Alarm. I'm SO GLAD we did! We called to set up an appointment and were offered a slot the following morning. We were kindly greeted by Justin, the installation technician. Justin and his partner conducted a complete walk through of our 1200 sqft home and offered suggestions on where to put motion sensors, door and window monitors, and signs/stickers. I'm not sure what you're used to but I was very impressed with the door sensors. Justin and his partner drilled a hole about the size of a nickle into the inside frame of our front and back door and inserted a sensor. His partner came through with a vacuum to clean up the wood shavings from the door. There are no wires or cords to fuss with or visible sensors on top of the door, but a small sensor on the inside of the door that you can only see, if you're really looking for it. Justin also told us where the best place to put our motion sensor and window monitors as well. One of the coolest things is the pad to control everything. It literally looks like an iPad. It is very user friendly and looks awesome! We also received two key fobs to secure our home while we are away and enter when we return without setting the alarm off. Moving on to the prices. The website has different packages you can choose to fit your needs. Our entire package was $45.00/ month for three years and there was a $69.00 installation fee. This included door sensors, window sensors, motion detector, 2 key fobs, 2 signs, a sheet of window stickers, and installation. I think this is a very reasonable deal for our piece of mind and sense of safety. I loved the customer service offered, and how well everything works. It is fast, efficient, and effective.

Amazing service they get the job done at a reasonable price as well as having great customer loyaltyread more

We contacted Premier to set up and their techs were quick to contact us back. Eager to set up the…read moreappointment and installation. Great customer service.

Premier Alarm Solutions did a great job installing an alarm and cameras at our house. Everything…read morewas explained well up front, installed quickly and cleanly, training on the App was very easy and overall affordable pricing! We are happy doing business with a great local company! Thank you!

These gentlemen came and replaced my wired smoke/Co2 detector. They are fast and knowledgeable…read moreabout all things tech related. I highly recommend them.

These guys are the best. From the owner to every member of the team. Top quality on-site work by…read morepolite, highly competent techs. They will work within your budget. The end product is a great home entertainment setup. No surprises, great follow up. No job too big or too small. Two moves for my fam and the highlight of both was Sound by Design's work.

We were experiencing a lot of problems with our security system. The company we were with sent…read moretheir technical support person out seven times over a three month period. Each time the tech left the problems became worse. We had to cancel trips because we couldn't trust the existing system to work correctly. A friend finally recommended Vanguard Security Group, they came out and installed a complete new system. Our system was very elaborate, so they spent over three days working on our home; making sure everything was working correctly. The men who worked in our home were polite and very professional. We couldn't be more please with the final result and we definitely recommend Vanguard Security Group. They used quality equipment and we still saved money, they offer great value and lots of experience.

"You guys are great and I really appreciate you! I will always recommend your company to friends…read moreand business associates." Thanks again! John Ward

I'm commenting today as a business, due to the lack of help and accountability from AT&T…read moresalesperson who promised to give us multiple-phone lines and fiber optic internet, yet never delivered on their promise! The plan to move to AT&T Fiber Optics and Phone landlines from my current provider to AT&T was established in May. It is now Sept. 2nd and AT&T never delivered on their promise. I've been in contact with them (salesman named Philip) multiple times. My landline service from my recent provider ended August 9th. For four weeks my business has been without working phone lines! I missed 188 phone calls on Saturday alone. This promise to perform fiber optic internet and phone lines was poorly given and completely affected our business performance for multiple days! We've been patient but this has been absurd. We are transferring back to our recent provider because what they promise they deliver!

I have had AT&T since it was Southwestern Bell. They have DEFINITELY improved their customer…read moreservice over the past few years. Before that, it was hideous (outsourced to who knows where. Couldn't get anyone I could understand). Once they improved their customer service, it has been great. The technicians have always been wonderful. They provide a direct number to them after installation to immediately rectify any problems. Unlike rip offs such as Suddenlink, there isn't a cap on the internet. I receive the same bill every month - no surprise charges. About once a year, I call the. Customer Retention Department and see if they have a current promotion for better pricing. The representatives in that department and very kind and helpful.

Figured out son's PC problem in less than one day. Very helpful in determining problem and…read morecommunicating it. Very affordable as well. Excellent customer service all around. Cannot praise them enough.

The workers are super helpful. When I revealed I built my computer with my son, they offered to go…read moreover the build with my son and help him learn cable management. Super service.