Would give 0 stars if I could. Shady, cancelled service, got charged for a month of no use, call…read moreback to insure don't need to do anything else to verify cancelling of service, am reassured service has been cancelled. Nothing additionally needs done. Then get a random phone call a week after that indicating they need to come get their dish or we will be charged $300. We are no longer at residence, agree to meet with them and they cancel the appointment due to technician running behind. Give them the 2 remaining days we will be in town & they state they are not available. They try to schedule an appointment for after we are gone and we indicate we will no longer be in the area so they tell us they will be charging us $300.

The service is always out. It's always slow. And even when it is fast, it just sits in our circles…read morehalf the time.

so often, I think it's easy to forget togive someone a good , but when they go out of their way in…read morea world where that doesn't happen with many businesses , it's worth the time it takes. Amarillo wireless has been a great Internet company as far as prices, service, and good Internet, especially customer service... Grateful to have had them while I was living in Texas!! They came all the way to from Amarillo, Texasto bring me a power cord when I was only going to be here a couple days. Who does that thank you AW Broadband!! +

I went to the Amarillo store to pay my bill. After a short conversation the agent and I were…read morearguing and his anger went from being rude to calling me names. Apparently he was not trained to deal with all types of customers because he was ready to fight an older lady half his size. All he could think of for a resolution was to call me names, names that he wasn't qualified to accuse me of being. I called customer service to try to cancel my subscription but the nice guy who answered talked me into staying.

Optimus stole my credit card information from my internet to start me phone lines without my…read moreconsent and took out my bank without permission. they stole my card on!!!!!! Never returned my money said I owed for phones I NEVER Had!!

Beware that AT&T mailer that we all receive selling DIRECTV and promising $20 per month for the…read morefirst year and a $300 gift card. You will be assured over and again during the setup call that that is exactly the price and terms that you are receiving. When it is all installed, however, they double the price to $40 and only send you a $100 gift card. I have been fighting AT&T on this ever since, and they will not cancel the account without a $230 fee. DIRECTV has been out twelve times in the less than sixty days that I have had it. In all of the years that I had Suddenlink/Tivo, I cannot remember it being out at all. The Suddenlink/Tivo DVR service is far superior, faster, more user friendly, etc, etc, etc. . . If you still have traditional TV, do not even consider dumping Suddenlink for DIRECTV. It is horrible! If you live in a market outside of the Suddenlink area, stick with whomever is offering Tivo. My experience with the two things is like night and day with DIRECTV being overwhelmingly negative and Suddenlink/Tivo being overwhelmingly positive! My account is less than sixty days old and has been down as follows: 13 June 2018 - Hail 16 June 2018 - Rainstorm 28 June 2018 - Service out 30 June 2018 - List empty 01 July 2018 - Service out 13 July 2018 - Light rain 13 July 2018 - Light rain 26 July 2018 - Light rain 27 July 2018 - Recordings missing 28 July 2018 - Lost signal/Incomplete Recordings 29 July 2018 - Rain 30 July 2018 - Rain

I was fine with the TV channels and even the fact that I sometimes lost service during storms…read more However, when customer service is terrible I find it inexcusable. First of all, when you call for service you have to go through a recording that asks all about your account, but as soon as you are finally connected they don't even have any information and you have to start all over. So when I finally got to talk to a person, they claimed to be looking at my account, but kept having to ask me what I had, they did not even know. Then after I was put on hold three times for a total of 25 minutes, because they said it takes a very long time to create an email that would allow me to return my equipment he came on and said never mind it couldn't be done so just take it to a UPS store and give it to them. I asked how I was supposed to prove that they knew I had returned all of the right equipment and he couldn't tell me. I am shocked at the lack of organization in this company. Also, the customer service is the worst. 2 years ago this was not the case, but now all I hear are complaints and there is no place within the company to lodge a complaint. It is clear that no one within the company cares at all about the customers. This is the only place you can even let any body know how bad it is.

I'm commenting today as a business, due to the lack of help and accountability from AT&T…read moresalesperson who promised to give us multiple-phone lines and fiber optic internet, yet never delivered on their promise! The plan to move to AT&T Fiber Optics and Phone landlines from my current provider to AT&T was established in May. It is now Sept. 2nd and AT&T never delivered on their promise. I've been in contact with them (salesman named Philip) multiple times. My landline service from my recent provider ended August 9th. For four weeks my business has been without working phone lines! I missed 188 phone calls on Saturday alone. This promise to perform fiber optic internet and phone lines was poorly given and completely affected our business performance for multiple days! We've been patient but this has been absurd. We are transferring back to our recent provider because what they promise they deliver!

I have had AT&T since it was Southwestern Bell. They have DEFINITELY improved their customer…read moreservice over the past few years. Before that, it was hideous (outsourced to who knows where. Couldn't get anyone I could understand). Once they improved their customer service, it has been great. The technicians have always been wonderful. They provide a direct number to them after installation to immediately rectify any problems. Unlike rip offs such as Suddenlink, there isn't a cap on the internet. I receive the same bill every month - no surprise charges. About once a year, I call the. Customer Retention Department and see if they have a current promotion for better pricing. The representatives in that department and very kind and helpful.

Poor service. Customer service not responsive to needs of customer. Inconsistent advice to deal…read morewith concerns by this customer with incompetent technicians. Condescending toward customer. I do not recommend this company. Not even top rated by consumer business ratings locally.

So very tired of trying to deal with their glitchy robot. Why can't a tech communications company…read moreactually communicate? They charge whatever they like, & make it extremely difficult to even pay your bill. I guess I will have to go down & try it in person but I do not think that is allowed & no local phone # to find out. Already wasted half a morning on the phone ..

Vexus internet. I would not recommend them. We signed up when they were new in Amarillo about 3…read moreyears ago and they were awesome. Since then the speed has gotten slower and the service keeps going down. Annoying spurts during the day I work from home and internet is critical. today they have been down for 5 hours so far and no ETA when we'll get it back. This is the second time in as many months where there has been a major interruption in service. I'm currently looking for a new provider.

Service and customer relations need major overhaul. When they came to install internet, they left…read morethe wire hanging low from the house to the pole wire in the alley. Called them to remove it and aside from not calling ahead to say they were coming, the service guy arrived at 8 AM pressing the doorbell rapidly and banging hard on the door as if he were going to break in. He removed the box and cut the wire and left it hanging in the alley. Very rude and unprofessional. The service is not worth the money. I was paying for the fastest internet and it was definitely not worth the money. Not to mention the over an hour and half on hold each time I called. Ridiculous