My husband and I live on a busy corner and decided we needed a security system. After doing lots of…read moreresearch my husband and I decided to go with 1st Alarm. I'm SO GLAD we did! We called to set up an appointment and were offered a slot the following morning. We were kindly greeted by Justin, the installation technician. Justin and his partner conducted a complete walk through of our 1200 sqft home and offered suggestions on where to put motion sensors, door and window monitors, and signs/stickers. I'm not sure what you're used to but I was very impressed with the door sensors. Justin and his partner drilled a hole about the size of a nickle into the inside frame of our front and back door and inserted a sensor. His partner came through with a vacuum to clean up the wood shavings from the door. There are no wires or cords to fuss with or visible sensors on top of the door, but a small sensor on the inside of the door that you can only see, if you're really looking for it. Justin also told us where the best place to put our motion sensor and window monitors as well. One of the coolest things is the pad to control everything. It literally looks like an iPad. It is very user friendly and looks awesome! We also received two key fobs to secure our home while we are away and enter when we return without setting the alarm off. Moving on to the prices. The website has different packages you can choose to fit your needs. Our entire package was $45.00/ month for three years and there was a $69.00 installation fee. This included door sensors, window sensors, motion detector, 2 key fobs, 2 signs, a sheet of window stickers, and installation. I think this is a very reasonable deal for our piece of mind and sense of safety. I loved the customer service offered, and how well everything works. It is fast, efficient, and effective.

If I could give zero stars, I would. I met with a 1st Alarm rep and got the price, etc for…read moreinstallation. They said that they'd install the next week--nothing. I waited 3 weeks, nothing. I called back. The man said he'd call the next day. Nothing. I waited 2 more weeks, called back and again he said he'd call Monday....still nothing. I've wasted over a month. With this kind of service, I'm surprised they have customers!

We were experiencing a lot of problems with our security system. The company we were with sent…read moretheir technical support person out seven times over a three month period. Each time the tech left the problems became worse. We had to cancel trips because we couldn't trust the existing system to work correctly. A friend finally recommended Vanguard Security Group, they came out and installed a complete new system. Our system was very elaborate, so they spent over three days working on our home; making sure everything was working correctly. The men who worked in our home were polite and very professional. We couldn't be more please with the final result and we definitely recommend Vanguard Security Group. They used quality equipment and we still saved money, they offer great value and lots of experience.

"You guys are great and I really appreciate you! I will always recommend your company to friends…read moreand business associates." Thanks again! John Ward

I have been a loyal customer of Alarm Link for over 10 years and have recommended them to many…read moreothers during that time. Unfortunately, that loyalty was not reciprocal. Alarm Link moved their customers over to Alert 360, and when that partnership apparently soured, they severed ties and completely abandoned their long-term clients without a single word of notice. This transition left me stranded with a company (Alert 360) that now claims they cannot service my area and has unilaterally canceled my service. It is deeply disappointing to see a local company you've trusted for a decade drop their responsibilities and leave their customers to fend for themselves. I can no longer recommend Alarm Link to anyone.

One word: Outstanding. Ed and his crew are amazing. We had been using another alarm system…read moreprovider and were not happy with the level of service. We contacted Ed at Alarm Link Security and he made it so easy for us to change. Very pleased. A++++ service all the way around.

Have used The Keyhole several times over the past 5-7 years. For safes, they are the best in town!…read moreEven if you don't buy the safe from them, they will come out and install it where you want (within reason!) and even affix if to the floor (if desired) for a very reasonable fee. I will use no one else to handle my safe installations.

Very professional and fast service with qualified technicians. They know the right hardware to…read morerecommend in different locations. They are full service locksmiths as well as alarm, access control and safe sales and service! In lubbock 806-794-7966 and Amarillo.

These guys are the best. From the owner to every member of the team. Top quality on-site work by…read morepolite, highly competent techs. They will work within your budget. The end product is a great home entertainment setup. No surprises, great follow up. No job too big or too small. Two moves for my fam and the highlight of both was Sound by Design's work.

From the owner: Sound by Design is an audio visual consultant serving Amarillo since 1998. Whether you need a home…read moretheater system designed and installed or a home security surveillance we've got you covered.

We contacted Premier to set up and their techs were quick to contact us back. Eager to set up the…read moreappointment and installation. Great customer service.

Premier Alarm Solutions did a great job installing an alarm and cameras at our house. Everything…read morewas explained well up front, installed quickly and cleanly, training on the App was very easy and overall affordable pricing! We are happy doing business with a great local company! Thank you!

What a terrible company. Salesman was dishonest. The installer did a terrible job. We still have 2…read moreholes in the wall above our garage where he had installed the camera. We can't seem to get ahold of anyone to come fix it. Stay away from this company!!!!

Disappointed with Misleading Sales Tactics and Poor Installation…read more We had high hopes when a representative from Vivint, named Boston, visited us in the Amarillo area. We were in the market for a new security system as we didn't like the idea that our current one ran on WIFI and was a bit outdated. He assured us that Vivint was a superior product and that it did not require WIFI. In addition, he guaranteed a seamless professional installation and promised to pay off our existing security contract. Installation Experience: The installation process was far from seamless. The technicians left the old security cameras in place and installed the new ones right next to them, resulting in two cameras in most locations. This not only looks unsightly but also means I have to remove the old cameras and patch the hole / paint the entire area to restore it to its previous condition. The garage camera installation was particularly disappointing. The old camera had no exposed wires, but the new one was installed with two feet of exposed wire. When I requested it be fixed, the technician came back, installed it correctly, but left a plate over the hole he had created, so now I have a plate and two cameras in the same spot. To make matters worse, after he left, none of the cameras were working, and he blamed it on our WIFI, despite Boston's claim that the cameras did not require WIFI. We later found out that each camera required, at a minimum, 2 GB of WIFI. Lastly, although not a big deal, the installation tech left a box, wrappers, and trash at every location in our house (attic, garage, patio, etc...). He did not clean up after himself and left everything throughout the house for us to clean up. Service Calls: Service Call #1: The system wasn't working, and the technician blamed our internet (shocking as Boston said it didn't require WIFI). Service Call #2: The technician managed to fix the major issues; however, the garage motor/motion sensors still didn't work. We managed to connect them. Old Contract Buyout: Boston assured us that Vivint would buy out our old contract when we switched. However, after we canceled our old contract and sent the invoice, he stated that Vivint would only pay $1000, which contradicts his initial promise. In order to buyout our current contract, it is $1600. If that was the case, I would have waited. Boston mentioned he was trying to win a competition based on the number of units sold, which made us decide to proceed that day as we were already considering a new system and he seemed like a nice guy. Unfortunately, the reality has been very different. He promised to buy out our old contract, but that didn't happen. He said the system wouldn't require WIFI, which was also untrue. He claimed we would have a professional installation, which was far from our experience. Now, Boston will not return my texts or calls, and simply replies with "who is this" when I try to reach out. In conclusion, we feel misled and extremely disappointed with our experience. We had such high expectations based on Boston's promises and feel let down by the reality. I hope Vivint will address these issues.