Half star. Worst place to get anything. Choose different. Customer service is bad. Management is…read morebad. The place needs a overhaul.

The service with this company is awful. It took 2 weeks for me to get my internet hooked up when I…read morealready had the equipment installed and the cables run to my house. When they finally did deign to make an appointment to come out to hook everything up they gave me a 7-8 hour window. Instead of calling when they were on their way over, apparently they expected me to miss out on half a day of work to sit around and wait for them. When I was finally able to get ahold of their after hours tech, I was told they could have someone out the following day to get everything hooked up. They sent out 3 techs and didn't manage to get the internet working. Why they need 3 people to plug in a router is beyond me, but maybe that's why it takes 2 weeks to get an appointment. When I called the office to tell them their techs left without getting my internet functional the woman hung up on me. When I called back and asked to speak to a supervisor they refused to give me contact information for a supervisor and instead transferred me to their answering service. I finally got everything working myself (thanks, google), and it took a grand total of 3 minutes. I guess their brain trust couldn't handle that. All in all their customer service is abhorrent. The people are terribly rude, incompetent and dishonest. What I see here is yet another company in this town who is the only one in the game so they feel they can treat their customers poorly because you have no other options for internet

This internet service is quick to fix any issue we have had. The Plains Internet Technician Josh…read moreHubbs was very professional with great integrity. He was concerned about the internet service we were receiving. He went above and beyond with our concerns and system operation. He was knowledgeable. He fixed our router issues and took time to make sure that our home devices connected to our router and their internet service were operating properly. He was polite and respectful. Prior to leaving he stated that anytime we have concerns or issues please contact Plains Internet for service needed or questions. Thank You Josh for showing and having such great customer skills! Thanks to Plains Internet for the quick service response and having this employee in your company! Thanks so much! R/ Randy and Cindy Q.

Friendliest customer service every time!! This internet service is quick and reliable!! I needed to…read moreadd another service and got on the schedule for next day install. After shopping around I also found out their prices are way better than any other local internet company.

I had really good service to the last couple weeks and the last couple days have been terrible…read moreevery time I call him there's 140 people complaining before me today there was only 28 but I waited on the line for quite some time and gave up so I'm currently seeking another Internet company

If you are searching for an internet provider with constant outages look no further. Let so much as…read morea gentle breeze occur, or a light drizzle. Immediate loss of service. Do not recommend for those wanting a stable connection.

Would give 0 stars if I could. Shady, cancelled service, got charged for a month of no use, call…read moreback to insure don't need to do anything else to verify cancelling of service, am reassured service has been cancelled. Nothing additionally needs done. Then get a random phone call a week after that indicating they need to come get their dish or we will be charged $300. We are no longer at residence, agree to meet with them and they cancel the appointment due to technician running behind. Give them the 2 remaining days we will be in town & they state they are not available. They try to schedule an appointment for after we are gone and we indicate we will no longer be in the area so they tell us they will be charging us $300.

The worst wifi provider ive ever dealt with. From the time I started my wifi got increasingly…read moreworse, experienced constant outage, and horrible customer service. I upgraded to the 500mbps wifi plan hoping it would make my wifi somewhat better and not only did it not, they switched me to the 1GIG plan without my consent. Even on this plan I still got the same horrible 10-80mbps wifi for $120, when I tried to cancel this they refused change my bill, So I was charged $120 for 3 days of a plan I didnt use choose nor receive the benefits of. Like I said customer service is terrible, even when speaking to an 'agent' it's very clear you're speaking to a poorly made bot or someone from another country who barely knows what they're doing.

THE WORST WIFI COMPANY EVER. In June I called to let them know that I was moving and was told to…read morerun the box to the store and service would be disconnected for july and I owed no money. They then have tried for months later to keep charging me. I called was on hold for an hour and a half, and they still wanted to argue I had service when I was told it was disconnected and it was returned. WORST CUSTOMER SERVICE. out of touch billing and accounting team.

Vexus internet. I would not recommend them. We signed up when they were new in Amarillo about 3…read moreyears ago and they were awesome. Since then the speed has gotten slower and the service keeps going down. Annoying spurts during the day I work from home and internet is critical. today they have been down for 5 hours so far and no ETA when we'll get it back. This is the second time in as many months where there has been a major interruption in service. I'm currently looking for a new provider.

Service and customer relations need major overhaul. When they came to install internet, they left…read morethe wire hanging low from the house to the pole wire in the alley. Called them to remove it and aside from not calling ahead to say they were coming, the service guy arrived at 8 AM pressing the doorbell rapidly and banging hard on the door as if he were going to break in. He removed the box and cut the wire and left it hanging in the alley. Very rude and unprofessional. The service is not worth the money. I was paying for the fastest internet and it was definitely not worth the money. Not to mention the over an hour and half on hold each time I called. Ridiculous

Called to see why my service got disconnected? She said it was 30 days past due I asked her when my…read morebill was due? She said April 3rd and today is April 21st how is that 30 days past due. How is that 30 days past due? So she hung up on me.

Plateau is my only option for phone and internet because of where I live. I recently moved to…read moreanother house within their service area and they will not change the location of my service until after their annual shareholders meeting. Very dissatisfied.

Great Company. Been a customer for many years…read more Always reliable and superior service. I always recommend these guys to my friends.

Beware that AT&T mailer that we all receive selling DIRECTV and promising $20 per month for the…read morefirst year and a $300 gift card. You will be assured over and again during the setup call that that is exactly the price and terms that you are receiving. When it is all installed, however, they double the price to $40 and only send you a $100 gift card. I have been fighting AT&T on this ever since, and they will not cancel the account without a $230 fee. DIRECTV has been out twelve times in the less than sixty days that I have had it. In all of the years that I had Suddenlink/Tivo, I cannot remember it being out at all. The Suddenlink/Tivo DVR service is far superior, faster, more user friendly, etc, etc, etc. . . If you still have traditional TV, do not even consider dumping Suddenlink for DIRECTV. It is horrible! If you live in a market outside of the Suddenlink area, stick with whomever is offering Tivo. My experience with the two things is like night and day with DIRECTV being overwhelmingly negative and Suddenlink/Tivo being overwhelmingly positive! My account is less than sixty days old and has been down as follows: 13 June 2018 - Hail 16 June 2018 - Rainstorm 28 June 2018 - Service out 30 June 2018 - List empty 01 July 2018 - Service out 13 July 2018 - Light rain 13 July 2018 - Light rain 26 July 2018 - Light rain 27 July 2018 - Recordings missing 28 July 2018 - Lost signal/Incomplete Recordings 29 July 2018 - Rain 30 July 2018 - Rain

I was fine with the TV channels and even the fact that I sometimes lost service during storms…read more However, when customer service is terrible I find it inexcusable. First of all, when you call for service you have to go through a recording that asks all about your account, but as soon as you are finally connected they don't even have any information and you have to start all over. So when I finally got to talk to a person, they claimed to be looking at my account, but kept having to ask me what I had, they did not even know. Then after I was put on hold three times for a total of 25 minutes, because they said it takes a very long time to create an email that would allow me to return my equipment he came on and said never mind it couldn't be done so just take it to a UPS store and give it to them. I asked how I was supposed to prove that they knew I had returned all of the right equipment and he couldn't tell me. I am shocked at the lack of organization in this company. Also, the customer service is the worst. 2 years ago this was not the case, but now all I hear are complaints and there is no place within the company to lodge a complaint. It is clear that no one within the company cares at all about the customers. This is the only place you can even let any body know how bad it is.