I didn't even want to click on one star! They are a bunch of thieves. Below is an account of what happened: On 1/13/12, my wife and I called for clarification regarding Ms. Chiumento's decision to deny our claim which she directed us to the reasoning in her email. This was unsatisfactory to us based on the evidence supplied which we tried to explain and which I will go into further in this email. Her reaction was both rude and disrespectful and not the way you would talk to someone who had $500 worth of their personal belongings go missing, which in turn caused my wife to get upset and raise her voice. Ms. Chiumento's reaction and indifference escalated the situation and contrary to what Ms. Chiumento said, profanity was not used but she ended up hanging up on us. We called back and spoke to the assistant manager, Marcie and again tried to explain our situation. Outlined below are the facts of our move and the conversation that ensued between us and Marcie: On November 9th 2011, Sudduth moving company came to our quarters at 90 Iwo Jima Court in Pensacola, FL to pack up our house for our PCS move to Camp Lejeune, NC. Two females arrived and mentioned how impressed they were at the organization of the house and said they would not be long. Prior to their arrival, my wife had packed everything that we still had original boxes for herself to assist the process. These items included all of her Scentsy candles and scent bars which she placed on the dining room table. With both packers working in different sections of the house, my wife supervised as best as she could since she was by herself, while also trying to keep our 3 year old son out of their way. When I finally came home at 4:00PM that day, they were just about finished. Boxes were labeled in generalized categories such as "Decor", "Toys", etc so when the papers were signed off on, we entrusted all our belongings to the best of our ability, were packed as notated. On 12/16/11, our household goods were delivered and we signed off on the papers because all the boxes that were numbered on the sheet arrived as generally notated and were accounted for. It wasn't until we fully finished unpacking, that the missing items were noticed. Once we were completely settled, we then began the process and submitted our claim on 12/29/11 and pictures and receipts for the following were submitted via the DPS website: Scentsy warmers and scent packs ($200) that were packaged by my wife in their original boxes. Only ONE scentsy warmer arrived and it was the only one she didn't have an original box for An Orbeez Moon Lamp toy (Never opened) that my daughter received on her 8th birthday (we included a picture of her with it) a Mix and Match Watch Kit (Never opened) (a picture of my daughter with it was included) A crayola window paint kit (Never opened) (a picture of my son with it was included) a $100 mini coach clutch was missing (ALL my wife's other no-brand name purses made it EXCEPT the ONLY coach purse she owns which was all put in one location together for packing. All our DVD's/Blu Ray's and Video games made it EXCEPT for the following and they were all located together in our entertainment center cabinet: The Dark Knight Blu Ray Kung Fu Panda Blu Ray Madden 11 PS3 Game Grand Turismo 5 PS3 Game ( a pic of my son with this was included) Motorstorm PS3 Game After explaining the above items to the assistant manager, she re-iterated that we received all of our cartons as notated on the paperwork and that they arrived sealed and therefore could not have been tampered with. I then explained, that maybe if our belongings were individually itemized on the paperwork that would be the case; however, with the generalized labels, there is no way to tell which items are actually physically in those boxes at the time they are packing. I then asked Marcie how she would be able to determine by looking at a sealed box labeled as "Toys" to know if something was missing to which she replied "I don't know". Furthermore, she asked if we filed a police report since we alleged our items were stolen. I then asked her with us being in North Carolina now, how one would be able to file a police report on an incident that occurred over two months ago and in a different state and she replied, "I don't know". Overall, to be given a generic answer of "well they all arrived sealed" and "you signed off on it" as a default answer speaks volumes on how you treat your customers. The fact that no one was sympathetic nor apologetic to our situation is shocking. You may do millions of dollars in business and not care about receiving our business again, but the Military is a network of families and you can guarantee that every single military family/person we come in contact with, will know how your company treats it's customers. read more

Would give this company negative stars if I could. They deserve absolutely no ones business. I used Suddath for a move across continents to San Francisco. I have not yet received my goods, but I can safely say working with Suddath has been one of the worst experiences with a company in my life. The level of transparency around charging borders on dishonesty and their communication is atrocious. I was quoted ~$2900 dollars for my relocation and that was within my budget so I signed up. Since then, I have had to pay (in order) an extra $400 before port departure, an extra $400 for fees (with no explanation other than 'wasn't in your quote) and then they tried to charge me $500 dollars to deliver ~5 boxes to my house because SF has a licensing fee for parking cars. This fee is not charged by any other movers and when I challenged them they waived it. However, if I had paid all these additional costs ($1300) - that amounts to ~50% extra. Suddath has no respect for individual's budgets and doesn't bother to explain the costs or even try to provide transparent costing. I am now $800 over budget. They have been appalling to communicate with and have made my move extremely stressful. I would say any company would be better than this one. read more

Bottom line up front: Suddath Government Services represents the very worst in big government contracts. When they handle your military PCS move you're not a customer, you're just a number - just a tiny line item and you're treated as such. They know that no amount of squawking from military members will make a dent in the massive government contract award process. When you make arrangements for your next PCS, log into the Defense Property System and list Suddath as a TSP you do NOT want handling your move. The problems with my most recent PCS started in July 2015 during packing and pickup at the origin (Washington DC area). The origin moving company (selected by Suddath) was beyond incompetent. They were late, rude, and literally slid my belongings down a staircase on a cardboard slide rather than bother with carrying them. Obviously that is more of a problem with the local movers than Suddath. Suddath's problems manifested later. Suddath busted their required delivery date (RDD) by seven days. They busted it because my shipment sat in a warehouse somewhere in Maryland for nine days after it was loaded, leaving a mere two days for the shipment to cover the 1600 miles to San Antonio before the RDD. The best explanation I got from their representatives was simply "The summer is busy." No kidding. The summer is always busy and managing that volume is their job. There were no natural disasters or terrorist attacks making this summer unique, nor was my move short notice. They had two and a half months from the time my move was assigned to them to the time it was executed. The Defense Travel Regulations (DTR) provide for "inconvenience claims" to be filed against a TSP that misses its RDD. However, unlike damage claims, which are tracked by the government through DPS, inconvenience claims must be filed directly with the TSP and this is where Suddath's complete disregard for its military customers became glaringly obvious. On 30 July I emailed the three representatives I had already dealt with while coordinating the move asking how to go about submitting my inconvenience claim - I was ignored. On 19 August I used Suddath's website "contact us" form to ask the same question - I was ignored. On 23 August I asked the Suddath adjuster who was assigned to my damage claim - she said she would look into it. On 9 September, having not heard back from the damage adjuster, I emailed again stating that I was going to the Military Claims Office to start legal action. She promptly replied with the appropriate email address to use for my inconvenience claim. After some back-and-forth to get the paperwork in order, I submitted the last of the necessary documentation on 13 Oct. The DTR require the TSP to reimburse the customer within 30 days of receipt of all documentation. I heard nothing until 3 Dec when I was told the check was being mailed the following day. After nothing arrived for several weeks, I sent an email on 4 Jan 16 stating I had not received the check. That email was, like so many before it, not replied to, but the check finally arrived a couple days later, dated 6 Jan 16, and it was for the absolute minimum the DTR required. The even took the time to weed out individual receipts for transactions they felt didn't qualify as items I had to purchase exclusively because of the late delivery. Start to finish my claim took over five months. Through all of it, the sparse communication I did receive was entirely form letters and form emails. Absolutely zero effort was made to have a conversation with me, despite my repeated attempts. Suddath has a massive government contract. They know they don't have to "earn" our business as military members, and as such they don't even bother. If you discover Suddath is assigned to be the TSP for your next PCS, do whatever it takes to get it reassigned to someone else. read more

I've been through 19 moves, mostly cross-country. This one (CA to IL) tied for worst. Wish I could put less than one star. I could write a book. A few vignettes to give you a picture: -Approx 60 boxes of household goods/furniture items were "lost". Power tools, photo albums, kids toys, clothes, large pieces of furniture (garage workbench, adirondack chair, basketball goal... not easy stuff to 'misplace' -the packing crew put stacks of wedding china in a box with no wrapping or padding in between or around the items. -several boxes had obvious water damage (box essentially had dissolved and fallen apart and stuff inside was mildewed) -the truck driver decided to take a shower in my house while the loading team was putting stuff in the truck. Later I found him at the stove in the kitchen cooking and making coffee. I guess that's why he showed up in flip flops and shorts without a ramp to load the semi, or without any kind of tie downs, restraint devices, or anything to keep stuff from falling and sliding around his truck while driving... he wasn't actually planning to do anything other than 'chill' in his truck (and our house) while we were moving out. Asked for the password to our wifi, but I'd turned that off already. Kept quizzing me on my personal finances and details of my job. -No one could find the Government Bill of Lading for the move. Typically the driver shows up with this. So at 6pm on a Friday, everyone left, except the driver, who camped out in my house for 2 hours and said he wouldn't leave until I provided him with a hard copy of the GBL. I spent about two hours making phone calls because no one from the subcontracted packing, loading, hauling, or parent companies was willing to work it out until the following Monday... finally I randomly got in touch with someone from a third party company who had a personal cell phone number for a Suddath rep in Jacksonville, FL and was able to get it emailed to me so that I could have a neighbor print it and get the driver out of my house. -lots of damage to furniture. Arms broken off of dining room chairs, big chunks out of wood furniture, pieces broken off. -Incorrect reassembly of beds upon delivery (their responsibility per contract). I pointed this out, asked for it to be corrected--they agreed and then later told me it was done. When I checked, the bunk bed collapsed because it wasn't corrected and they only used about half of the hardware (I found the package that said "girls bunk bed hardware" in their toolbox, which they left in the house when they departed. -I called Suddath to see if they would help out with inconvenience of not having beds for four family members... they said that they wouldn't because "beds are not essential items... you can sleep on the floor". I could keep going... read more

I honestly don't understand how this company is a Government contracted moving company! My stuff was packed nearly 2 weeks ago and hasn't even left the State they were packed in to even start being transported! They also kept moving my required delivery date so now my pregnant wife and are stuck sleeping on an air mattress for who knows how long. Every time I call I get transferred to a reps voice mail, after finally expressing my anger they then connected me to a quality assurance rep. Clearly this company is abusing the fact that they have a Government contract and could care less about how fast or reputable they are to their customer base. read more

Suddath failed to contact us with an Estimated Delivery date on 2 August as they promised. Called them and left a message but they failed to return our call. read more

Well I wish I could say I am surprised. I filed my inconvenience claim 30 days ago and shockingly, they did not meet their deadline. Tomorrow I will reach out to them via email I guess. I am so sick and tired of dealing with this piss poor company. I want this to be over. I'm sure I will also wait in vain for them to rectify my damage claim. Their response is due on 26 December. Surely it will also be late. They are literally late for everything. I guess it's time to engage legal services. read more

UPDATE: June 18th: We called the DOD Transportation Office to help with getting our belongings in a more timely manner. They we great in assisting us and provided a drop off for today, June 18th. The government had to pay Suddath an extra $1100 to do a Saturday delivery. Shortly after talking to the DOD, Suddath calls and say that THEY were able to get us a sooner delivery. Like they had anything to do with it!! We also find out during the phone call that 1/4 of our shipment was still in VA! They didn't even have it all on the same truck and they are saying that they had to put it all into storage because we weren't there when they tried to deliver it. You can't deliver an incomplete shipment!! Now they just defrauded the government out of $1100. Of course, we called the DOD back to inform them of this. Now today is June 18th. We are so excited to get at least 3/4 of our stuff (the other 1/4 is supposed to arrive on June 20th). The drivers pull up this morning and we do a walk-through, they set up to bring in our shipment and guess what? They brought the wrong truck!!! Not our stuff. I am beyond pissed. Now we have to wait 3 hours for the driver to go back and pick up the correct truck. Holy Hell, Suddath!! Can you do anything right?!? Additionally, they originally said we had a 13,300 lbs shipment (2,300 over our allowable weight). There's no way in hell, we said. Re-weigh it, we said. Fortunately, the DOD demanded a re-weigh also. The re-weigh total: 9,100 lbs. Nice try, Suddath. I don't know what else will go wrong, but with this company, anything is possible. read more

Update: it has been well over a year since James commented saying they were looking into my case, no one has said anything to me so don't believe anything these people say. original review: Worst PCS I have ever had! First and foremost my HHG sat at origin 4 days past my RDD. Then once they arrived it took almost 2 more weeks for me to get my HHG. This PCS was less than 400 miles as well, from Colorado Springs to Albuquerque. So I was without my HHG for almost a month because of these incompetent idiots. No washer or dryer, no fridge, no pots or pans. Luckily I do not have kids or it would have been hell. Christina, my move coordinator never answered her phone. I would send her emails and ask her to call me and she would email me back and never call me. She was very rude and evasive on telling me about my RDD, she just kept telling me my stuff will get there when it gets there. I told her that we were told by someone that worked there our HHG would be delivered 17 Jun and she never responded to that. I then sent an email saying I was going to file an inconvenience claim and then she passed me off to someone else. When my stuff was finally picked up I got an email from Laura telling me my stuff was on the way. Then when my HHG finally got to the destination I was contacted by Zach, why did I have to talk to so many different people? Then I got an email saying my company had been chosen for delivery and the phone number for that company provided to me was wrong, these people are really bad at what they do and it is sad! I do not understand how the government can keep a contract with these people. I am doing everything I can to make sure they do not pick up anymore Service Members HHG. So now, 2 months later after I have filed my claim for the items they broke and damaged during my move, I have been lowballed and insulted by this company once again. My kitchen table is irreparable and I paid over $1000 for it. Guess what their offer is, $90! I didn't leave a zero off, $90. They also denied one of my claims saying it was pre-existing. Well I saw the movers open the crate my fridge was in and the handles for the fridge fell out and hit the ground in front me but they say it was pre-existing, so what I saw didn't happen according to them. I guess they like calling their customers liars as well. The movers ruined my wife's Michael Kors purse, it was brand new and in mint condition when it was packed. They packed it in the bottom of a box with a ton of things on top of it. The leather looks like crap and the purse is ruined but they say it has no visible damage. So again, I guess I'm a liar. My washing machine has some damage and their offer was $60, that's a joke. You cant even have someone come out and look at it for that price. These people are straight up, absolute crooks and take pride and joy in screwing over military members. I have sent them multiple emails since their insulting offers to try and make sure I was reading their offer right and they continue not to answer me. I even emailed the supposed head of the claims department and nothing! Do yourself a favor and make sure you can get a different carrier if you are scheduled with them, they will never touch another thing of mine, that's for damn sure!!! read more

This moving company was assigned to me by the military (I didn't have a choice despite the negative reviews here). We got mixed reviews from others in the area who had both good and bad experiences. My shipment was for a large quantity of wine (perishable). We shipped it in April, with a required delivery date in June, but we were confident based on past experience with overseas moves of this size that it should arrive late May to early June (we hoped). As of writing this (July 29 2021) we still have not received the shipment, and the customer service people have been completely uninterested in helping or even showing any sign of sympathy beyond the standard form letters (here, fill out this inconvenience claim, which we will summarily decline I'm sure). I finally got fed up with my last conversation where yet again no help was offered to file a complaint with the FMCSA. I had no idea how to do anything like that until today. DO NOT USE THIS COMPANY! I will make it my mission to make sure they do not get military contracts in the future if possible. read more

Avoid this moving company like the plague. Their incompetence runs through the entire organization. We are currently in the throes of their mismanagement of our military move and could not be more dissatisfied. They are quick to offer inconvenience items but as a custodian of taxpayers money, I fear that is just one more opportunity for the company to fleece the government. If my bad YELP review along with what looks to be many more are not convincing enough, there are Plenty of social media sites relaying their "sad-dath" experience. I would encourage folks to avoid this company. They will only bring you headache and trouble. read more

Since Suddath won't remove their comment, I'd like to point out that we have already made several attempts to rectify the situation and experiences that we have had with the vice president Deborah Passmore. Our opinion and review stands and remains the same. This company has no business overseeing relocation services for Department of Defense employees or active duty military as they do not operate in good faith OR withhold their obligations per contract. read more

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UPDATE: After several emails the fine folks at Suddath offered me $2350 for my $7500 worth of missing items. An absurd amount since I had a China hutch that was appraised for $2600. Don't be fooled by the "We are sorry for your inconvenience" responses. These are merely their method for controlling collateral damage. I haven't been contact by any sort of Customer service representative, quality assurance personnel, or President of the department. Five months since the delivery and not a word. Except of course to offer me a third of the cost they're responsible for. read more

I was only in the beginning stages of a military move with them. I just left my transportation office after demanding my contract be removed from them. Their lack of communication and disregard for the customer was my major complaint. Hopefully our move will go smoother now that another TSP has been assigned. read more

Horrible Company. We moved from NC to CA. Our stuff was delivered covered in mold. It looks as if our shipment was left out in the rain. We received No warning, no notice from the company. The movers from a different company took it back to their warehouse to store it due to the severity of the case. It has been 2 weeks and nothing has been done. We have left numerous messages and no one has returned our phone calls. Our goods are simply rotting away and his company does not care whatsoever. Avoid this company at all costs. If I could give it zero stars I would. read more

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The most un-professional company I have ever worked with. Delivery of my household goods will now be 4 weeks late. Jason, the operations manager will not return my calls to give me a delivery date. My household goods are stuck in some warehouse 600 miles away with no delivery date. This company prides itself on being logistical experts but can't figure out how to deliver furniture from point A to B. I have been living on an air mattress for a month and out of my suitcase. Please do use this company! Suddath Van Lines Inc. doesn't know the value of trust and taking care of their customers. With any luck I will receive a delivery date soon. Matt Jedrych read more

First off, they changed schedules after we agreed so me and my husband had to move earler than we were expecting.. ALSO This company's workers TOOK/BROKE ALOT OF MY SHITS. I had bonch of stockpiles and they took ALOT of those items and MISSING worth of about $400 or so.. BRAND NEW HAT IS MISSING...PLUS smashed stand lamp, scrutches ans small hole on table, couches, organizer and etc... of corse I claimed about it and they offered me only $300... FOUND AN EMPTY PACKAGE AS WELL when I was unpacking... I DONT UNDERSTAND WHY THE HELL THIEF HAS A JOB TO WORK?! CRIMINAL SHOULD GO TO JAIL!! they were lucky I didnt call police coz I would call police if my husband didnt accept their offer.(He accepted their offer without asking me even its my stockpile) BE CAREFULL IF YOU HAVE ALOT OF STUFF BC THEY MIGHT TAKE YOURS... I think a box was missing too when I checked all the boxes but they were like oh i think this is it and pointed at the item i already checked for. I CANT TRUST THIS COMPANY. P.S, My husband was in the MILITARY. What kind of low life fuckers stole something from military family?! seriously... read more

Suddath - Damaged and missing items... Only 20 shea soap bars cost $100 w/o tax... Imagine how many things r missing and I cant buyFafa mini doll:-( - Movers Near Me - Jacksonville, Florida

Add my name to the list of dissatisfied customers. This company is horrible! They use "peak season" as an excuse to deliver your items over a month after they pick them up. I don't have a phD in economics, but if you expect a higher volume of orders around a certain time of the year, PLAN FOR IT! Hire more contractors or whatever it takes. Not only are they slow, but communication was terrible. My move coordinator was Kelly who I called at least 6 times between the time I was assigned to Suddath and when I finally got notified my goods had arrived in town. She was out of the office for 4 of those times leaving another colleague to pickup the slack. I am going to tell everyone I know that is PCSing to refuse to do business with this agency. Hopefully the military will look at these Yelp reviews and take notice. read more

I am not sure where to begin on the troubles with my move. To start with my move was suppose to be a direct move. Meaning they pick my belongings up and they go directly onto the trailer that will be heading to my location. Well, the morning of my move without any notice i was informed that they were being shuttled to another facility moved into a crate and then moved onto another trailer because my driver could not be there that morning. So, that meant they were moving my things in a warehouse without me being present and without informing me before hand. Then when my belongings got to my location the problems continued. Someone put heavy boxes inside my television cabinet (which you never do) and this caused major structural problems to my cabinet. Then someone poorly wrapped my leather chair and someone proceeded to put a box in my chair which now I have scratches all over in the leather. They never wrapped my road bike and i ended up with paint chips all over my bike. And one of my dining room chairs was completely split down the back. And this all in with many objects being broken. I am moved many times before and was lucky enough to never have anything broken. But now all of this. The problems still haven't ended there. I am very particular in the labeling of all my boxes before leaving my starting location. I have always done this the same way. Well at the destination I had a very large box of mine that had my belongings thrown into it but it wasn't my box. It didn't have my labels any where on it (of which non of my others fell off) and I always use clear tape and this had tan tape. No to mention that I always make lines through my tape with permanent marker. No one had any explanation of why my goods where moved. This was never to have been done without me being present. And no one knows why someone was in my boxes. It still doesn't end here. When my furniture was being fixed I tried telling them the carpenter they hired was not professional in the slightest and that he was doing a poor job. They wouldn't listen to me. Well I got my furniture back - my tv cabinent was no longer salvageable and my dining room chair needed much work to correct the first carpenters mistakes. It was not until the first carpenter literally walked out while I was talking to him and Suddath had to hire a new carpenter that they finally listened to me. Suddath does not listen to the customer much at all. I would never recommend this company especially if your goods are higher value. read more

First Yelp review ever. Same as everyone else with a military move. Suddath fails to follow their commitments and should never be used by anyone. Only half of my stuff delivered and 12 days late. Still waiting on the rest of my stuff with no delivery date in site. I could write a 1000 word review but you get the picture about their business practices. You are better off with anyone but Suddath. Edit 1: I have been in the Military for 22 years by far the worse move I have ever had. I planned my move months in advance and still had my final delivery 40 days pass the required delivery date. The only explanation I received is "we dropped the ball on your move." Many missing and damaged items. Trying to get an answer from Suddath is very difficult. A good note is my experience with their claims department has been good so far. read more

If I could give a 0 rating I would. This company delivered the belongings of a mutual customer to one of my Storage Facilities located in St. Johns county. The onsite management had to deal with them getting in the way of our company policies and disrupting the normal operations of business. The mutual customer had to clean up the mess left behind from the movers of Hilldrup moving and storage working under the name of Suddath movers. The employee (mover) would not give his name, but proceeded to call our policies Bull*hit when we not allow his actions. Our mutual customer had to intercede and get him back on task to what he was hired for, moving. Our mutual customer apologized for the movers words and behavior. I would not recommend based on what was documented and recorded by our camera monitoring systems. The only information I have is the truck identification. Truck ID#788754, License #39A-R2V, The company delivered on 12/18/19 from 8:15am to 1pm. 3 movers in total. 1 who drove the truck and 2 who arrived in personal vehicles. The back of the truck had Hilldrup Moving and Storage, the sides said United, but employees shirts said, Suddath. Wish I had more information. This team needs more training and professionalism. Just a negative all around. read more

Have to agree with the other reviewers. They seem to have completely missed the concept that they are helping me and not the other way around. Were completely inflexible about the load date - including trying to move it at the last minute. Also inflexible about the delivery date. Initial request was June 11 or as soon thereafter as possible. This request was made more than a month in advance yet delivery is planned for June 21. Guess my family sleeping on the floor for 10 days is OK with them. I attempted to escalate and was met with confusion - "we told you June 21, why are you still asking?" No customer orientation, completely unsympathetic and totally defensive. Claimed that because I had not given a specific date, it way my fault they could not deliver when I wanted - apparently June 11 or as soon thereafter as possible was not specific enough. Have yet to actually receive my belongings - may have to update the review. read more

Used Suddath for my recent move from St Augustine Florida to Fairfax Virginia. Packers came on a Saturday and we're quite efficient at pack my 2br 2bath hpuse in 4 hours and were friendly and professional. Monday morning a team of 4 movers came and in 3.5 hours packed everything on the truck. My things were delivered within the amount of time given in the delivery window. Everything was in good shape for the most part (some scratches on the washer and dryer and a few minor dents in my kitchen trashcan and toaster oven) and nothing was missing. The locked in price guarantee was honored and I was not asked to pay anything more. Delivery guys were a little less professional than the team in Florida, but overall the move went well with my move coordinator keeping me informed all along the way. I'd definitely use them again. read more

It looks like there are many of us who have had the same experience with Suddath. I am writing this review because I am not only displeased with my relocation and how Suddath has handled it, but I am also hoping (based on other reviews here) that if I write this. That Suddath might actually acknowledge my attempts to contact them. We moved from Hawaii to San Antonio in December. We received our HHG, or I should say that we got most of our HHG, right before Christmas. When the crates arrived at our house I looked them over and some of the seals were a little loose but I just chalked that up to the trip across the Pacific. As our crates were unpacked, we saw that several items were damaged. We had two of our son's mattresses that has mold on them as well as several other items. On top of that, there were many items that were broken, including a table that was broken in half! To top it all off, we were missing 5 boxes at the end of the unpack. We filed our claim within two weeks (leaving ample time to go through everything) and received immediate acknowledgement that our claim was received. This was 57 days ago and we have yet to hear anything despite our attempts to call and email Suddath. For military moves, Suddath has 60 days to extend an offer for our claim. There has not been anyone scheduled to come by the house to look over the damaged items. Oh! By the way, the total for our damaged and missing items...over $13K. Maybe Suddath will demonstrate that they actually care in the next 3 days but I don't see that happening. After reading what others had to say, I guess I should not receive anything remotely close to what it will cost me to repair or replace my items. The good news for me is that I will not hesitate to write a letter to Congress. Seeing everyone else's reviews here, I am even more compelled to raise as much of a stink as I can! read more

Final Update: Property was picked up Nov 2016, wasn't delivered until April 2017. One 500lb pallet from New Jersey to Incirlik, Turkey. Avoid at all costs!!!!! read more

I wish there was a 0 rating. These people are horrible. They ruined our monitors and broke our ping pong table, then paid out a claim of $114, 1/10 of the value of the damage they caused. DO NOT USE. read more

Lackluster service is the best way to describe what I received today from Suddath. We are a military family and have been through numerous military moves. This was the first time that I have dealt with a company that refused to connect the washer and dryer for us. We were never told this upfront when the moving arrangements were made. Thank goodness my husband was home and not deployed during this time because I would be up the creek without a paddle.. living in a new town, not knowing anyone to connect my washer and dryer for me. Also, I had to make 3 calls to the company today in order to get help. The 1st time I called, I left a voicemail on Sara's voicemail. The 2nd time I called, I expressed to the receptionist that I need to speak to a manager immediately. Instead, she put me on hold then transferred me to Sara's voicemail. The 3rd time I called, I explained that I do not want to transferred to Sara's voicemail, that I need to speak to a manager that can assist me with issue's with a military move that is currently happening and that I don't want Sara's voicemail anymore. Yara then came on the line. Yara then told me Sara received my voicemail and "was working on it". When Sara called me back she told me that there will be no washer and dryer connection done. My question is.... " What exactly was she working on"? My washer and dryer were still not connected no 3rd party was provided to us to connect the washer and dryer. 1st issue- No upfront disclosure in reference to washer and dryer connections 2nd issue- THE POOR CUSTOMER FROM THE RECEPTIONIST. Why must a customer have to call so many times just to get someone on the line to help them. This company apparently has a contract with the government to move service members and their families. Why is there one person assigned to assist such a large clientele? That itself is piss poor customer service when you don't hire enough staff to assist your customers. I would rather move myself across country than to have to deal with Suddath ever again. If you are looking for a moving company..Mayflower would be your best option. read more

We moved from Georgia to Texas and it is by far the worse move ever. We have moved in the past to six different states and have never encountered the problems that we have encountered with Suddath Relocation Systems. They packed the house on time, but then the night before the truck was to show up for the move we were notified that a truck would not be arriving due to a contract dispute. Don't you think they should have been on top of this instead of 12 hours before they were to arrive? I had to rent my house back to the new owners because Suddath could not move us for three weeks after the closing date. So when the two trucks showed up to move us, the new owners were moving in the front door as they were moving us out through the garage. Our belongings then went to a warehouse in Jacksonville, Florida for about a week because they could not find a driver to Wichita Falls. So our belongings went east before coming west. It is now 11 weeks since our move, and I am continuing to email them weekly if not more, trying to get payment for a damaged motorcycle. They have lost 21 boxes and the truck driver moving us told Suddath there were people removing tags from the boxes as they were loading our furniture. So we actually have most of these boxes. My girlfriend overseeing the move told me she will go to court about that lie. I was told the broken furniture removed to be repaired would take a week to a week and a half. It is now three weeks. They won't give me the gentlemans phone number who is repairing the furniture so that I can get an update. One of the items is my husbands mothers antique desk. And lastly, Suddath hired a third party to disconnect and reconnect the washer and dryer. And also to crate and uncrate paintings. Well due to the hand tightening of the hoses, we encountered a significant amount of damage due to leakage of the hoses. My house is a brand new build and we encountered over $3,000.00 in damages. I was told I had to keep in contact with the third party to have this issue resolved. I did not hire them and we were not allowed to connect the washer and dryer ourselves or we would be liable. I was told by Colleen that she would be in touch with me Friday, it is now Tuesday and no check or authorization for repairs. My laundry room now smells, the paint peeled, and my cabinet warped. read more

I don't know if there is an option for negative stars so upon completion of this review I may be forced to add one. We are a military family that was provided with a guaranteed delivery date of December 7th. Our household goods were not even picked up until the following week of the date provided. Once I called the company after getting frustrated with the "online chat" I was told it would be at the destination delivery the following week. Again they missed their mark. The real kicker here is that after waiting almost thirty days for the company to coordinate what myself and my family did in four days that I didn't take what I assumed was a spam call and now have received emails basically threatening that our property is going to temporary storage. I will be contacting government officials at this point in an attempt to prevent other service members from dealing with the same incompetence. That being said don't waste your money or time with this company if you can avoid it in any way. read more

We are in the middle of our move and no one will call us back! We've had several issues since leaving DC and once we got to Colorado, only half of our shipment has shown up. We were supposed to have a DIRECT SHIPMENT. Because the company decided to do otherwise, we had to leave our wooden swing set in DC (its damp- duh DC is always damp) and our shipment was split into two moves. Half of our stuff came over a week ago, the rest was tracked down and still in DC. We have beds but no bedding, table legs but no table top, a trash can lid but no trash, and multiple items were broken, dented, or just plain smashed to pieces. This is a military move, too, and the communication has been awful. Us military families have more than enough stress on our plates! We don't need an added extra of zero communication. Seriously, zero. Where is our stuff?! We are filing an inconvenience claim and better be reimbursed. If someone is reading this, please let us know how to contact anyone. And if you have a choice in moving companies, don't use this one. They have zero respect for the military com Update: we are over 12 days past our move in date and Suddath still won't return our calls. When we DO get ahold of someone, they say they'll check and call us back. They're saying that our delivery was an initial and an add on, but it wasn't- it was just a small delivery of 8k pounds- not enough for them to worry about getting to us. I'm assuming they're just waiting for another truck coming our way to bring the rest of our stuff- much of which we actually need. Why won't they communicate with us? Update 2: ok, is there a government relocation yelp review page that I can leave a review in? read more

I've never actually written a negative Yelp review ever, so that should say volumes about this excuse for a company. I think if I contracted a group of monkeys or something they would have done a better job than Suddath did. Not only did literally almost every single piece of furniture that I own have some sort of damage on delivery, the communication and handling of the situation from Suddath has been akin to "That sucks, we're sorry we broke your stuff but it is what it is." Upon scheduling, I was specifically told that our shipment would be taken from a "Shuttle Truck" onto a larger truck, then shipped to our destination. I was not OK with this but was assured utmost care would be taken with handling. Additionally, I specifically PAID EXTRA for all fragile pictures, frames and lamps to be packed by the crew. Upon delivery, our driver stated that not only did Suddath specifically lie to me about how the pickup would be done, everything from then on was a lie. My stuff was taken to a holding warehouse, moved around for 2-3 days, then loaded onto a Mayflower truck for shipment across country. This truck literally had everything sardined and shoved into every single nook and cranny, fragile or not be damned. Additionally, some of the items that I specifically PAID EXTRA to be packed were simply wrapped in a sheet and thrown on a truck. To add insult to injury, it seems like my things were intertwined with 2-3 other deliveries and I actually had to go through the truck myself to make sure all of my things were offloaded. Our driver specifically said that he went back into the warehouse multiple times to find parts of my shipment lying around without any care. He stated he literally found my lampshades sitting on the warehouse floor and threw them into a box he found lying around and put them onto the truck. They also lost an antique lamp of mine without any trace whatsoever. The driver on delivery stated that they probably shoved it into a box at the warehouse and refused to note it down as missing unless we unpacked every box in front of him. My move coordinator Kristy has basically not offered anything other than a we're sorry for being incompetent and promised me a manager would reach out to me. This was approximately a week ago and nothing has happened yet. I've begun the insurance process and have basically been told that someone will reach out to me eventually and haven't been offered anything other than that. Meanwhile, I have a house full of broken furniture. I've used United about 4-5 times to move across country and it has literally been perfect every single time. This time has made me swear off the company forever, especially since now that they've got my money they don't care anymore. read more

Terrible experience with this company . I packed my piggy bank in the very bottom of a duffle bag & it was STOLEN . Filed a claim that was denied & was told I "shouldn't have packed that anyway" i am disgusted that my money was stolen with no consequences . I will make sure I'm not assigned them for my next PCS. read more

They helped me at each and every step of my moving process. They were always there to ensure the moving company was following all the required guidelines as well, and reminded me of proper policy whenever I was confused. Thank you! read more

In 23 years of military service, this is the WORST move we have had. We were very unhappy with Suddath. They missed our delivery date by over 6 weeks. I understand things happen and there is a nation wide driver shortage, but this company made no effort to contact us and let us know it would be late. We had to call them the day before to confirm delivery just to find out they had not even picked up our shipment at the origin. They promised to call me with updates several times, but NEVER have. I have had to pester them on a weekly basis just to try to facilitate something. The Japanese got two shipments to us at our destination from Okinawa far faster than this company could get a shipment from California to Utah. This company should not be awarded military moving contracts with such poor logistics and communication. If I could give zero stars, I would. I do not recommend this company. read more

Do not go with this company! If it is a military move, request another company. They will damage and destroy your items. They stole items from us. The representatives and movers were unconcerned, and simply said "you can file a claim." Their actions are literally criminal, and they use the shield of the military government insurance to protect them. You can always request the government to provide a different company. Here is an email exchange and response I received: "Abdi, I am not pleased with the condition of our furniture. There is much damage to pieces of furniture (an entire door was destroyed on one), boxes were crushed and had punctures in them, and many thing weren't even wrapped. We have begun taking pictures of the amount of damage. This level of service was below satisfactory. Your quality control person, Diane, never even showed up. I would like to know why she was not present. I expect a response specifically to this question. Regards, Victor" This was my response: "Dear VICTOR RODRIGUEZ: Thank you for your patience and understanding with the Claims process. The military has advised us that customer's whose shipments have moved within the Defense Personal Property System (DPS), must file their claim in DPS as well. Below are instructions on how to set up an account." read more

Do whatever is in your power to avoid this company. They will not answer their phones. They will not return emails. They will blame you. Just...don't read more

Absolutely the worst moving experience in my 15-year military career. My family's household goods haven't left the point of origin after 2 1/2 weeks. I am getting little to no information on the status of my shipment. I see others here are experiencing the same mess. We were told that we didn't have a driver in the middle of loading. Instead of the door-to-door move we expected, we were informed our belongings were being moved to a temporary storage location. The local company that packed us out did a great job, but Suddath has dropped the ball. I also find it amazing how Suddath comes on this site and has told people to contact them at "your earliest convienence." The problem with your company is that we have all tried to call and work with you and you have not been responsive. What should make us think that a call to your military rep is going to change anything? Epic fail. read more

Do not use this company. I will never forgive myself for not suing this company. But in the midst of an international move with a little kid, I was too desperate and stressed to fight against them in the way I should have. After packing/warehousing our household goods for our international move, they called to tell me that it was going to cost 2X the estimated cost. There was 2x the weight and volume estimated DESPITE having someone come out to my house to see all the belongings in questions and issue the estimate. I was honest with the accessor that I've never packed/shipped stuff across an ocean before and I was on a strict budget. So he was asked to please be very clear with me about what would fit in the shipping budget I had. He told me there was no problem and everything he looked at would fit with no problem in the space/estimate identified. I can't tell if he willfully lied to me or not, but either way I got a call a few days later that it would cost an additional $4,000 to ship my goods. There was 1 shipping agent we dealt with who was very kind and clearly felt terrible about the situation and tried his best. But, he obviously didn't have the power to help or reduce costs. When we finally got his boss involved, he treated me as if he was doing me a huge favor when we stated discussing a reduction on the additional charge. Never once did he apologize or in any way recognize that the company was at fault and this was a HUGE additional expense and burden on me as the customer. As a whole, a terrible experience and, in my experience, these guys will lie to you and then hold you hostage because they have your life possessions and are demanding crazy amounts of additional money. read more

They took excellent care of my move here in Jacksonville. They are the best! Highly recommend.

I moved from Jacksonville to Tampa with Suddath on 8/28. Unfortunately, my couch was not able to fit into my new home, so my original sales rep, Perry Saunders, quoted me $150 to return the couch back to Jacksonville with the driver and to deliver it to my sister's home. After I agreed, Perry reached out to me several days later and tried to charge me $100 additional, to which I had to argue with him about. It has now been 14 days and my sister still has not received my couch. I have followed up with Perry several times and even had to supply Perry with my driver's cell phone number. Perry seems very unorganized. I couldn't imagine not having my own co-worker's number and having to ask my own customer for it. Today, Perry told me that the delivery driver has become unresponsive and asked me to try and call him personally. I responded and asked Perry if I need to report my couch missing/stolen and told him he made me feel very uncomfortable by suggesting I reach out to the deliver driver (not my job). I am waiting to hear back from Perry as I am not understanding how a couch and an employee can go missing without notifying the customer and filing a claim on my behalf. I called Suddath's main line 8 times (tried reaching Customer Service for residential moves, the Operator and Claims, and the phone just rings and rings with no answer). I am not sure what next step to take and I hope someone will help me soon. read more