I was verbally abused and threatened by a worker at this store (#412). I was ordering two sandwiches at approximately 12:25pm on Sunday, April 3, 2016. A black female employee with a facial piercing, probably 40-50 years old, and a Jamaican accent treated me so rudely and threateningly I left without my order. While making one of my sandwiches, she accidentally grabbed the wrong bottle and put an unwanted condiment on my sandwich. I brought it to her attention, not thinking it would be a huge problem. She went into a rage, almost immediately. She held up both bottles and said "They look the same what is the difference! What do you want from me?!" She was shouting at the top of her lungs and other people in the store started to stare. An older woman in line next to me came to my defense and said, "But ma'am, they are different ingredients - it isn't what he asked for." The employee again started screaming, "So I have to make it all over for you now!? Oh my God! You are too picky and I have to do it all over. But you are the customer! So now let's redo this whole sandwich!" To be quite frank, her tone was mocking and she humiliated me.
At that point I walked away from the counter and said, "You know what forget it - this is ridiculous. I've never been treated this way." Another customer supported me and said, "That's right!" The employee yelled at me as I exited because I didn't pay for the sandwiches she had started. I absolutely would never pay for sandwiches she made after being so terribly treated. It was honestly scary the way she screamed and slammed her hands and raised objects. This person has an intense anger problem and should not be working in customer service. Frankly, she is a liability to the owner.
So, naturally, I write a complaint to the Subway website about this. In the days following, I get calls from the store manager and a regional manager. Between the two of them I was promised two things: a meal for free and the termination of that woman. When I went in for my "free meal" I received a cruel joke. The only person behind the counter was the same woman they told me they fired. It was all a lie!
I used to be a usual customer, despite the fact that it was already a poorly run Subway. Now I am looking to see how far up the chain I have to go until I receive retribution. read more