My first ever chain restaurant review because we got such great service. I had a veggie sub which was really yummy. My husband and son were starving so they asked the sandwich maker to be creative so they got a great chicken bacon sub. Looks like the owners were celebrating a re grand opening so they went out of their way to make sure they did Subway proud. I think that when owner give chain restaurants their personal touch, it changes your perception about what it means to own and operate restaurants. read more

My sandwich always hits the spot and the employees are always so nice! I look forward to eating my sandwich's here

Fast and kind service, and great sandwiches! Love going here after school for a nice treat

Very attentive and kind service from Saurav I will be coming back again:) Food is always good too read more

Very fast and friendly service, will be coming back soon! Food is always really good!

The staff is very friendly at this location. I've never had a bad interaction here. They always prepare my food very good.

if I could give zero stars I would. I got off with my two year old and three month old to grab dinner and got turned away at the door at 830pm because the employee was mopping. it wasnt until I took a picture of him mopping and the stores hours to send to corporate that he comes to my car (after loading my kids back up) and says oh you have kids, come it's no problem. oh no it is because u saw my kids at the door, you just wanted to save yourself from being reported for turning away a customer with two kids. read more

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This review is for Subway sandwich At 1803 E. Capitol Expressway The food is good. It is not too salty. Iris and Amen are The Best. They always smile and are happy to see you. The other people do not smile. I ask Iris and Amen To put the mayonnaise on the bread. I asked them N0T To put the mayonnaise on top of the tomatoes. If they put the mayonnaise on top of the tomatoes The mayonnaise slides out and makes a mess on my hands and my clothes. Iris and Amen Will also put the cheese on the side in a small bag. So I can enjoy eating it separately. They also asked me if I would like extra chicken, or extra tuna, or extra beef on my sandwich. They also put one in a bag to go And one in a tray to eat there. They remember to make sure I put in my phone number so I get my rewards points. I always give them a trip for going above and beyond. read more

Terrible customer service lady didn't understand me when I asked for 3 sandwiches and charged me for 4 once I told her respectfully she replied with "are you kidding me" then she proceeds to try and argue with my 16 year old sister. When we first walked in she was already rolling her eyes with other girl on shift. She Is always a buzz kill like I'm just tryna get a sandwich plus she didn't give me my change for my order so that's stealing. This location just really needs more upbeat employees and if she's a manager pls do better. Stars=0 read more

My son just started highschool and went to get him self a sandwich to his surprise the lady that was there offered horrible service (ESMERALDA) as soon as he walked in she gave him attitude and yelled at him for no reason and proceeded to yell at him on what he wanted awful attitude and service. read more

As someone who works in customer service, I am so disappointed. Everyone there is so rude and very short tempered and snippy. I wanted to use one of my coupons and the worker refused. He wouldn't let me get a word out without rushing me. They locked the doors early when someone was trying to come in and the actually laughed as he walked away. The environment was clean and the food was good but I'm so confused how people in costumer service act so rude. read more

manager or owner (idk) is a very nice man, food has never been bad or cold, all staff members are very nice

This place is absolutely gruesome, not only did I see a mouse but when I pointed it out the the short Indian lady working there, she went off on me. Left me so I hungry so I left. Avoid this place at all cost read more

Good food, good drinks nothing wrong. Clean environment and always stocked on everything. Only problem is that Indian lady who works at the front counter that gives every single customer attitude for no reason at all. She thrives off negativity and is rude when asking for a mobile order. I showed her the receipt and everything and she didn't even take a second to look around for the receipt or order she immediately said no can do. Worst employee i've ever seen she needs to be fired and go to therapy for having such a negative life. read more

Please don't give this location any of your money. Greedy owner(s) and it clearly rubs off a bit on the employees. I've waited to write this so the exact person I interacted with couldn't be found. I have presented a few different coupons to this location that have all been refused, and nearby locations take them no problem. I happily give them my business, not just for coupons but full price purchases as well. The employee I spoke with was rude and immediately said it was the owner's fault. I don't fault the employee for the terrible attitude, I would bet they deal with customers questioning them for a decision that's out of their control. I choose other locations nearby who hopefully won't be tainted to follow this place's unfriendly practices. read more

Terrible location to eat at. The food is as good as any subway no complaints on that but... Terrible customer service there's this Indian lady very rude even though I gave a lot of my money to this place because it's very close to my house. I never cause problems they just take their Ang is n me because I can me here often. If u want to go and eat here I recommend you take it food to go because if u eat inside the store they will cause problems. read more

Subway is Subway. You get a decent meal for a decent price. I'm not sure which employee everyone is complaining about, but the sandwich artist that helped us was kind, attentive, and affable! Guess we got lucky on this day! I tried the Chipotle Southwest Cheesesteak for the first time. It was pretty good! Clearly, I love vegetables, which is why my sandwich is always jam-packed with every veggie that is offered. I don't ever intentionally seek Subway, which is why it doesn't elicit a higher star rating from me. I only go when others want it. I will say that my partner rates her Veggie Patty Sub 4/5 every time. read more

Subway - Veggie patty - Sandwiches Near Me - San Jose, California

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I made an order online for pickup. My sandwiches were awesome!!! Who ever made my sandwich made it to perfection and looked beautiful.

Food was on point! Two ladies were very clean and very sweet everything I touched and saw was clean definitely recommend!

This place is terrible. I ordered two footling sandwiches the other day. I got two sandwiches with nothing inside except for the meat. Who the orders sandwiches without veggies of some sort. There was no option to add either. This was a $7.99 meal deal. They have no common sense. This is NOT the first time I ordered online. So, yes, I do know how to order online. I had to add all the veggies to the sandwiches at home. Idiots read more

Definitely Not coming back here again for Subway. Our first and last! Our server had a terrible attitude, even though we are probably one of the very first customers of the day. She was very stingy about the amount of veggies/cheese we received. She didn't fill up the little measuring try for the chicken and steak. It's like she tried cheat on it to save some for herself or something. My kids got foot longs, they each got so little veggies and meat! The most annoying thing is that a Steak and cheese should have the cheese melting over the steak but we couldn't even taste the cheese because she put 2 slices of cheese on it before she put them in the oven. One of our footlong doesn't have cheese because my 8 years old don't rat cheese. So I asked if I could have his cheese on my steak and she just staid at me and said "NO". I was like why? She just repeated "No". Maybe she just had a bad start of her day or something but if you're in the business with customer facing, you can't let it out to your customers unless you don't want them back. Would not recommend coming here. read more

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The owners are very nice! Cool place, other subways employees are rude but here is different... good service

Such great customer service! They even gave me a free foot long sub with my purchase!

This is a standard looking subway. Not too much space, but about three or four tables for people to sit at and enjoy their sandwich. In the summer time, many of sandwich places are muggy for some reason. But this location actually had the AC blasting, which helped ease the wait. They do seem to be short staffed all the time, so if you have somewhere to be, or on a lunch break I wouldn't recommend Subway, they just don't move at an efficient enough pace. But if you don't mind a little of a wait, I'm sure they'll end your visit with a friendly smile. read more

I haven't had Subway in years, but this location was open until 10pm so I decided to stop by for a sandwich and soup. They were having a grand opening so the line was pretty long. Pleasantly surprised by the sandwich quality and they didn't go skimp on me. Can't be mad at a jam packed sandwich! 5 out of 5. read more

New ownership! Super nice and friendly. Had a difficult order including vegan and allergies, they took care of everything and doubled checked the order! read more

I've hit up this Subway in the past, but stopped going for awhile since their quality dropped off. Now it's new mngmt, so I decided to stop through since I was in the area and starving. MUCH better experience now. Good customer, friendly staff, very clean (previously it wasn't the best) and the sandwich was hella good! Bread is super fresh and sandwich was put together well. I'll be back. read more

How can you open at 9am and NOT offer your Breakfast Menu? It's frustrating when I waited outside for five minutes, just so that you would open. Instead, I spent my money across the street from you. read more

Saw a grand opening sign while driving by and figured I'd stop in since I was hungry. Apparently it's not new, but more so a grand opening under new ownership! The gentleman that took care of me, I think is the owner, Indian guy, super cool. They have specials for the next two days so I got a pretty good deal, but a foot long and 30oz drink and get a free 6" sub free. I couldn't resist the raspberry cheesecake cookies so I bought 6!!!! Over all, customer service was exceptional, restaurant was clean and the bread I had was super fresh! I asked why they had bad reviews from before and he was kind enough to explain that those reviews are from before they took over this subway. If you're in the area and want a Sammy, this is the place to be. I've been to several locations and by far the customer service here has been the best. I'll be back! read more

I've been to many Subway's and this is the first time I've received such unacceptable customer service. From the moment I entered this store, the two cashiers were already bantering in Spanish and trying to pick between whose turn it was and left us waiting for about a good five minutes even though there were no other customers... Following this, I've noticed that they were constantly talking rather than focusing on what me and my family ordered. The lady constantly requestioned me on what I wanted on my sandwich and gave very mean glares while doing it. I had to raise my voice numerous times.. And the end it all, the sandwich bread was semi-burnt. Avoid this subway, go to another one instead. read more

Very inconsistent, they fail to keep any employees. Which makes it hard for them to keep up with proper training. I usually let things slide if it happens a couple times, but there is one problem to another. I used to come here after work a lot and they can't keep employees for more than 3 months. The employees don't even know how to wrap correctly, or use the computer correctly. They would over charge you at times for a sandwich that already has the extras included! read more

Customer service wasn't bad but the fact that he told me that they stop doing the promotion at 6 o'clock and that they are supposed to be closed already I didn't like and when he rang up my sandwich he tried ringing them up one at a time pretty sure because the promotion of two sandwiches for $10 what I came up but I will be doing business elsewhere no need to be dishonest with the customer. Update 7:27 Went down the street and was able to get offered the deal I was seeing on TV not the way you wanna do business by being dishonest read more

Subway - a subway sign on the side of a building - Sandwiches Near Me - San Jose, California

Esmeralda greeted me with so much respect and made me feel welcomed! Great customer service!

Stopped for quick bite at this subway with my niece. They were having a grand opening under new ownership and a table set up to Spin the wheel and get a small price which was cute for kids. Met the young couple that owned the place who were very friendly and welcoming. Our footlong sandwich was made perfectly with all the fixings that we wanted with no skimming we were satisfied customers!!! I would definitely go back again. read more

Came in today at about 2:30 to get a meatball marinara sub because my son was hungry and I seriously do not know what the two employee's were doing and I had told them my order and they ignored me and some white nurse came in and she ordered a 6 in sub with black forest ham and pepperjack and got it toasted before they even put anything on mine when I was clearly first. I walked out and the girl who was supposed to be attending me gave me a dirty look and walked to the back as I decided to leave with my child screaming out of hunger. Don't think I will be coming back again. read more

As soon as I walked out of Subway I decided to make a review on this location. I asked for a pastrami sandwich and did not get the right amount of meat because the young lady that was working tonight used her hands to put it on the bread, i asked her if she has the spoon that measures the amount of meat & with a bada attitude she said that they were already clean and did not want to get it dirty I decided not to argue with her so i kept ordering my sandwich. I paid the sandwich and said thank you, the young lady did not respond back, did not say have a goodnight or thank you for coming because I think she got mad for asking her to do her job right!!! I also noticed that they have the sign OPEN off because i guess they don't want anymore costumers coming in and also all tha containers were already closed with plastic wrap as they are ready to leave which is funny because this location closes at 11pm & i came here around 10pm. read more

Subway - Sandwiches Near Me - San Jose, California

This place is amazing. The new owners have really changed the vibe of this place and it truly doesn't compare to other Subways. If you're looking for a good sub, this location has got your back. I definitely recommend coming here if you're in the area. The staff is also very friendly and hook you up on the condiments. What more could you ask for? 10/10 highly recommend. read more

As a person who has been coming here since they opened this place up I can say that this place has really improved with the new owners. Every time I go my family and I are served very well. One of the owners is often there making sure everything runs smoothly, making sandwiches, greeting customers and he always makes sure everyone is happy with their order. The only complaint I have is that one specific employee was being rude to her coworker. You could tell that the other girl was new and still training. The new girl was doing a great job with my order but her coworker didn't seem to think so and not only snapped at her but decided to take over the rest of the order. As she took over she was rude to my husband as she finished up the order. We still like coming here we just try to avoid that lady specifically because she's rude to my husband about not speaking Spanish. I try to ignore it but she speaks to her coworker about my husband thinking we won't understand. He doesn't but I do. I haven't snapped at her yet but I feel like I will if she does it again. Other than her this place has really turned itself around and is running very smoothly with very involved owners who are not afraid to get in and work making sandwiches. read more

Awesome service, sandwiches and the they're open late. This is a franchise so the taste shouldn't differ from other subways. However, services do vary from each location and the service here is always great! read more

This Subway recently changed owners and they are very friendly. Their costumer service has really improved and they keep the tables as well as the sandwich station very clean. read more