I've been coming to this Subway for six years, and today was the most disappointing visit I've had here. I came in around 2:50 PM on Sunday, November 7th. Usually the owner/manager (the friendly Indian lady) is there and the service is great, but today it was all younger employees who seemed to have little customer service experience. We ordered two footlongs -- a Cold Cut Combo and a Turkey. The Turkey had barely any veggies, and when we asked for extra olives, the employee added just a few and said, "That's all I can give." When I mentioned that we always come here and have never had issues with getting a bit of extra olives, she responded by saying olives are expensive and hard to come by, which made no sense. I've always liked this location, but today's service was not it. Very disappointing experience. read more

I always like subway!!! Especially the Roast Beef sandwich with lots of vegetables!!!

Nice customer service. Staff were very friendly. Veggies were fresh and staff were super helpful in making me choose multiple toppings

This is where Sandwiches are made by experts of excellence!. I ordered the rotisserie chicken and the boss sandwiches, both foot-long, they were perfect. Shout out to the two young gentlemen who took care of my order, they were enjoying their job and just really overall friendly. The best part was being told "Have a blessed night." That's was cool! read more

My only complaint is this subway does not stick to its hours. It says they're open to 8:30 but they close sometimes up to an hour earlier on said days. Very inconvenient. The workers are great and the food is great but please stick to your hours! read more

Six people in line and one of three workers just disappears. Way to abandon the customers during dinner rush hour on a Friday night. The other two young workers had a great attitude. read more

Great clean and friendly subway store! Quiet little subway on the end of the business complex. The person making my sandwich was very friendly and told me all the special they had it for the day, she also was not in the hurry, which I like since to me it shows more care while making a sandwich! They have a nice little outside patio that you can use while enjoying your sandwiches. Make sure to download the subway app prior of ordering, so you can scan it and accumulate points towards rewards for a FREE subway sandwich or other goodies! Definitely will be coming back here :) Date of visit 12/12/2019 read more

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Wow! Such great service at this Subway. I ordered a few weeks ago online and when I got my sandwich home realized they forgot my avocado. So I called and let them know and they said they would give me the avocado on my next order. I thanked them and forgot about it. Today I placed an online order and they called me to remind me that they owed me avocado! I couldn't believe it. Customer service at its best. Thank you Subway, super cool of you guys to do that. I won't forget it! Merry Christmas! read more

This place really confuses me. I order a sandwich but I asked to change out one of the meats for another. I was told that they can't switch out meats. I offered to pay for the change and once again I was told that they can't do it. I just left. I just don't understand what the big deal is if I'm willing to pay extra for the switch. read more

I was very disappointed with my experience today. I walked in and ordered a 6" sub picked out all my topping and completed my order. When I went to pay they refused to honor my coupon, because of "supply chain issues." To their credit they did have a tiny sign by the cash register. But where was the sign when I walked in. This took my sub from $3.50 to $7 $7 for a 6" sub?! I really should have walked out! I could have gotten a much better quality sandwich at sprouts next door for cheaper! I get inflation and supply chain issues, but it is your company that prints the coupons. You really should honor your word. read more

They screwed up my pick-up order. Various items were missing from the sandwich. What do I have to do? Stand around and babysit these people? I gave them feedback via an email explaining that ingredients to the sandwich were missing. Here was part of the response that was given to me via email: "At Subway, we often promote different products in new, creative ways in order to keep things fresh and appeal across the broad spectrum of our loyal customers."  What does that have to do with the very specific ingredients that I requested on my sandwich? Terrible incompetent response. Will go out of my way to find another sandwich shop. Because obviously, they can't follow directions. read more

Very nice people... service is adequate. Better than before... My peeve is the boys hair hanging... That's so unsanitary to me. Good you are wearing gloves but will that stop hair from getting in my food? Yuck read more

Subway - Hairnet anyone ‍ - Sandwiches Near Me - Rancho Cucamonga, California

The Titan Turkey sandwich was good. I customize it, had a Italian herb and cheese roll, and added red onion, bell pepper, and black olives, with peppercorn ranch dressing. My sister ordered the same sandwich, and thoroughly enjoyed it. My only complaint was the soda, Dr Pepper, was watered down, too much soda water. read more

Horrible customer service. Their supervisor Ellie is very condescending and employee Anthony threatened me and tried to intimidate me by calling 3 of his friends into the store. All of this because they wouldn't give me their names and name of their manager. I called the manager and left a voicemail and didn't get a call back. A real manager would try their best to diffuse an issue and maintain any sort of integrity of this establishment. read more

Forgot to give us a trip that we ordered and the chips that we did order the Sun chips for soggy picture to follow irritating read more

Subway - Wet chips super irritating bye - Sandwiches Near Me - Rancho Cucamonga, California

ordered pick up & when i got my sandwich it's was all veggies HARDLY ANY MEAT... i got the turkey sub & my friend got the italian & they put no cheese... also packed terribly!!! read more

I called subway ahead of time because grubhub didn't have BLT sub selection so I ordered a cold club but custom made to my liking. I called the store ahead of time and the gal was kind enough to make my order just the way I wanted! thank you!!!!! However the ubereats delivery driver took a drink out of my coke bottle... it arrived opened and still carbonated so there was no mistake he took a drink out of it. Will be taking care of that with ubereats, on the other hand subway did an amazing job. Thank you guys. read more

This subway is the best location I have been to. Coming from someone that has a sub every morning for breakfast I rather stop in even if it's out of the way because Maria is working. She is always so nice, she makes the sandwich quick and is very welcoming when anyone walks in. The restaurant is always clean and everything is perfect. Thank you again subway and having your awesome employee maria on staff I will definitely be coming back 4 to 5 days a week. read more

Iam so done with this subway ,they argue refuse to honor coupons their new app is the worst BEWARE

Not really into reviewing franchises/chains but I have to comment on this one employee and his service here at this Subway. I don't know his name. He is a tall-ish 20-ish blond-ish geekishly optimistic young man who I swear is happy as a pig in slop to be doing his job. Every time hubs and I go in here, we pray that this young man is working because I LOVE his attitude toward his job. He makes our sandwiches with just the right amount of condiments/extras. And face it, any of you who have ever worked at a 'fast food' joint for a living know that there is not a whole lot to be overly excited about. He is so excited and eager about helping you.....well, now that I think about it.....he is almost TOO eager to be doing his job....like a Super Subway Robot Spy...programed and sent here by Jerod ( you know, the formerly chunky now thin spokesperson(?) for Subway)...to ensure the paying public gets superior customer service. Or maybe my fave worker is just minutes away from going postal and we will see him on an episode of Snapped or some other Reality TV show. Any who, check this guy out at Subway....he is accurate, super friendly and probably one Yelp review away from going postal. read more

I always forget why I should not patron this location until I go here. Really any other location in Rancho is better then this location. Sadly, this one is down the street from my house. Just went for a couple of sandwiches. One was a footlong tuna. I asked for 3/4 of it to be just plain tuna, no cheese just tuna and bread and the other 1/4 of the sandwich (this small piece was for my 4 year old) to have just tuna with American and shredded cheese. I was then told I would have to pay extra for the shredded cheese. Really? I have to pay extra for 1/4 of a sandwich to have 2 kinds of cheese when the rest of the 3/4 of sandwich has no cheese? I asked this question to the women making the sandwich. No answer of course. Serious customer service issues at this location. I can't even blame Jen who was the one who made the sandwich and said she would have to charge extra because I have visited this location before and all the employees I have encountered have this type of attitude, my guess is this comes from the owners. read more

Dear Subway, NEW VEG POLICY!??!! Please read this ALL because I llove you too much to be ignored. I understand you are a franchise company and every one is different but SINCE WHEN am I no longer allowed 3 handfuls of olives on my sub? Not to mention what this man considers a handful is about the comparison of my 7 year old child's small hand. I've been loyal to you since you became my NUMBER ONE pregnancy craving for a full 9 months. I had two subs a day--veggie delight made to my liking, and a carne asada meat creation I can't even remember because it was weird pregnancy cravings. that was nearly 9 years ago!! I've been an avid subway supporter ever since. My son even asks for subway gift cards for his birthday that's how much we enjoy our time with your food together. I understand something like those pictures floating around of people making ridiculously wasteful inedible concoctions could cause this rule to be enforced BUT all I was asking was for my usual 3 heapings of olives and extra pickles. The girls who work there have never given me any inkling that i was crossing a line. They've been so helpful and make the best sandwiches ever. But this guy....I don't know if he thought that's going to cause the place to go out of pickles and olives for the night, or go out of business. I feel like I was just betrayed by someone I love and hold so near and dear to my heart. I also feel veggie shamed. Who tells someone they can't have more olives!? I've been to this particular franchise on 19TH and carnelian in Rancho Cucamonga CA 100s of times and this is the first time I have ever had someone break my heart and not make me the sandwich I have been dreaming about all day. What sandwich is it that I dream about you ask? Let. Me. Tell. You. First we start with a footlong honey oat bread--turkey and Black Forest ham--3Xamerican cheese; untoasted--followed by spinach, tomato W/salt and pepper ontop of that--onion--yellow peppers....3 FULL HANDFULS OF OLIVES-- extra pickles--extra extra lite mayo, a squirt of siratcha and BOOM best sandwich I could ever imagine ( it would be perfection if you brought back your spicy guac...). In conclusion I would just like to formally hear it from you Subway Subway (Rancho) the reason behind my veggie shaming. I haven't seen a single announcement that the "veggie policy" has changed. Please inform me of any policy regarding excessive olives and pickles please. Sincerely yours always and forever regardless of the veggie shaming. I have faith this message will be rectified or that answer will be given. P.S because I'm so good to you and so loyal I will include pictures of one or some of my Favorite sandwiches made by this betraying subway in the past so you can see the beauty in it. Subway is one of my favorites because I'm able to pack myself full of healthy veg all while eating delicious bread and quality meats. I don't want that to change because my ratio of veg to meat is now illegal and frowned upon. I need to start preparing my extra olives at home and adding them myself according to this subway. 19TH and carnelian. Remember. Update: I have officially submitted a complaint with THE actual corporation Subway. Shame me out of my order again. I dare you. read more

5 start review for Karina's super service!!! Seriously compelled me to write a review. Honestly, many times with "fast food" I am faced with careless people and crappy attitudes, but I was pleasantly surprised with Karina's service. Even 15 min before closing she greeted me with a friendly smile and patiently did my sandwich. She was truly amazing and I told her how much I appreciated her kindness and patience. It's hard to find great customer service and friendly faces and especially so close to closing! Thanks Karina I found my new favorite subway :) read more

I must say, every single time I come here with my boyfriend, Jacob is always smiling and ready to give us excellent service and great sandwiches. The place is always really clean and there's enough of every ingredient/fixing, and he continually honors the coupons we bring in. Today we did the survey on the receipt and he gave us the cookie on the same visit. Him, the girl that was there that day, the girl with the Ariel tattoo, and the other tall guy w/ the beard make for one awesome friendly team! Always a great experience with these workers! read more

This is by far the cleanest Subway. Thank you for actually taking pride in your facility. I'm actually not afraid to eat here:)

This used to be our favorite Subway location because the food was always fresh and people were always nice. We went in today and they were horrible the girl Sarah behind the counter looked irritated because we were ordering sandwiches she look like she didn't really want to be there nobody in that place had a smile on their face nobody in that place was friendly because of this I would not go back to this location unfortunately I will look for another location to make my favorite Subway restaurant. I'm very disappointed. read more

This review is not for the food itself but rather for the staff and their lack of concern for their customers and the fact that there is a pandemic going on at the moment. I was there last weekend and the manager wore a mask which covered her mouth but came just below her nose and did not cover her nose. I was there again today and one of the young female employees was also wearing a mask which did not cover her nose at all. They are preparing food and it's not very reassuring to see them breathing over my sandwich while preparing it while there is a pandemic going on in the world. Please show concern and appreciation for your customers and take every precaution possible to protect everyone, the least of which is to wear a mask! read more

Stopped in 12:30om on a Fri and service was quick and friendly. Really nice owners and convenient location right off the fwy.

I ordered a sandwich platter from Subway on 19th & Carnelian St in Rancho Cucamonga CA. for the following day. The tray was ready on time and was fresh and enjoyed by all. Great service by ready to please staff. They even called me to confirm a couple of details. I happily recommend! read more

Even though we filled in our order online so it was written down, the sandwich maker messed up our sandwiches. One sandwich had no sauce - two sauces were requested! Another had no jalapeños - extra jalapeños were requested. And the last sandwich was missing several veggies - all were requested. I guess if you don't stand there watching them make your sandwiches, they don't feel they need to be as requested/ordered. I will not order online again! And, I didn't get a printed receipt, so I could not fill out their online survey they sent to my email. Very disappointing!!! read more

Ok I'm glad I didn't mobile order. Lettuce was wilted and brown so nope..none on my sandwich. And when I aske for olives it was like each one was being counted out on the sandwich. Guy was kinda a meh and had zero personality. Just every topping he put on was like chintzy and barely any. Drive down the road and find one that does not use brown lettuce. read more

Don't go to this place period. First, food preparation area was not clean, then, the server gave me an attitude. I showed her my coupon on my phone, which has 5 mins time ticking. She keep saying she will see later, until the tin has expired. I got mad. Finally the manager came by and honor the coupon. This is not the end yet. She put my sandwiches and put in the bag and bang the bag and the drink cup on the counter and gave me a look again. From the beginning with the unclean food preparation, I was already telling myself not to go to thus place again, her attitude gave me confirmation not to go there again anymore. read more

Good clean tables and clean bathroom and customer service is good. Special footlong subs $6.00 all day . Subway is fresh and good quality food. Had sat outside on this nice day and enjoyed after school bite with the kids. read more

I got ripped off...I think there was maybe 2 slices of meat in my sandwich. The girl kinda struggled making it. She was really nice though. In true Subway fashion the attempt to cake on the lettuce and onions was strong. I went at about 7pm, and the place looked kinda dirty. Food that should have been covered was uncovered. The 2 slices of meat I got were at the bottom....so they had been sitting there all day. I just don't understand the approach if you want return business. Sad emoji face.... read more

Happy with my order and customer service was friendly and tentative. Fresh selection and wasn't too crowded.

This subway is the best subway I've ever been too! Ive gotten to know the owners (husband and wife) on somewhat of a personal level and they are the sweetest people I know. The wife who is usually at the store is super sweet. She always has a smile on her face and is very, very polite. Definitely recommend this location to anyone and everyone!! read more

Me and my kids always go in this location because they truly make the sandwiches here like how mom's prepare it for their kids. Some sandwiches are just made in a rush and ends up being sloppy but not on this location. read more

Clean restaurant, fresh ingredients, good service! The owners are very sweet people and they're always happy to see returning customers. I've always been happy with my experiences here and I recommend this Subway without hesitation. read more

We use to drive to this subway from Upland, because they always made a good sandwich. Sadly we drove all the way over there today for the skimpiest sandwiches ever!!!!! Management must have trained these girls to make a really lousy sandwich. Putting so little of each item requested, as if it was coming out of there paycheck. We always tip a good sandwich, but this time we didn't!:( I did try asking them if they usually paint the tuna on, but they did nothing to correct the concern. We are so sad and disappointed in this subway!!!!:( We will never ever go back to this shop. read more

There is a review below by Akira with a picture she took of that kid with really long hair and no hairnet. I got that kid making my sandwich and he really needs a hairnet ASAP or cut it cuz that is not right and messed up towards customers, very gross. So 3 things this kid needs, hairnet, haircut and a change of attitude. Won't be returning here, the restaurant next door looks promising, think I will go there instead. read more