This is my favorite Subway location in the area. My sandwiches are always filled and delicious. The employees are super friendly and patient, they're quick even during lunch rushes. I swear there's something different about this location, everything tastes way fresher. read more

Aloha guys and gals! I was in the mood for a sandwich. I decided to give a nearby Subway a try. I haven't been to a Subway Sandwich shop in ages. I dropped in to their Poway, CA location. The store was bright and airy. A female employee was working behind the counter. She greeted us as soon as we walked through the door and was ready to take our order. She was friendly and helped us with any questions we had. We decided to go with the Veggie Delight sandwich. We chose Italian Herb and Cheese bread. We added Monterey Cheddar, lettuce, spinach, tomatoes, cucumbers, green peppers, red onions, pickles, black olives, jalapenos, banana peppers, oil, red wine vinegar, mayo, roasted garlic aoli, black pepper and salt. I watched as my sandwich was made with care. I was happy with the quality of ingredients and how the sandwich was made to my liking. If you prefer to have your sandwich made ahead of time, you can place your order using the Subway app. You pick your bread and all customizations online and pick up your completed order in store. The app allows you to skip the customization process in the store and gives you the option to create your sandwich at your own pace. All in all, I was glad we dropped into Subway. It was like seeing an old friend again. read more

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Zero stars! Pick-up ordered two sandwiches with Extra black olives -- receipt confirms it -- but they've been out for weeks. Still sold it to me without a word. Tried to resolve it: Store phone? Disconnected. Number on receipt? Declined my call twice. Corporate? AI told me to hang up and fill out an online form. Got an email admitting they knew they were out of olives but offered no refund, no voucher, nothing. If you can't provide an ingredient, don't sell it. And if you mess up, make it right. This location did neither. read more

Subway - Receipt - Sandwiches Near Me - Poway, California

We were on our way to the movies and just needed a quick bite to eat before heading in. We ordered online and within a few minutes our order was ready for pick up. I got a 6" turkey on flatbread with some veggies and it was really tasty and packed with the toppings I had asked for. The sandwich was tasty and fresh and very satisfying. The store wasn't packed but busy for being mid-afternoon'ish. Staff was nice and there is plenty of seating inside the store and outside. Love the location and will be back for sure! read more

They lock the doors 15 minutes before they close. Change the store hours if your not gonna stay open till 9pm

The older lady making my sandwich has terrible customer service. She made my sandwich super poorly and had a frown on her face the whole time. The sauce and topping on my sandwich are in random clumps and not at all spread evenly. I attempted to put in my phone number for points but she bypassed it and urged me to pay then told me my number didn't go through and ignored me after. After I sat down she started loudly complaining about customers and her job to another customer who came in after me. Just a smile goes a long way when working a customer service job. read more

Color me impressed. Haven't been to this subway in years because some lazy high school kids were working. I don't normally write food reviews but I do have to say that the sandwiches have gotten better since the last time I went. These being, the sandwich was filled (no empty bites for the entire thing), presentation was actually really nice, the sandwich was well crafted and had good ratios for everything. I strive to have a sandwich like this every time I go to subway. Please Poway location keep up the great work. I want to start going to subway again. Added some photos, but they don't really do the sub justice. But 10/10 will come again (hopefully) read more

Subway - Sandwiches Near Me - Poway, California

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I love Subway! I always order a 6 inch turkey and ham on wheat with pepper jack cheese. The toppings are lettuce, tomato, onion, jalapeños and pickles with mayo and regular yellow mustard. Great sandwich! BUT, the only downside is the mayo and mustard are spread on the top of the sandwich. If the fixins aren't tucked in well enough before the sandwich is wrapped, you lose the condiments on the wrapper, which makes for a messy sandwich. This won't stop me from going to Subway in the future, though. The service was good. The woman was on the phone in the back when I came in and when she came out front, she kept talking on the phone and acknowledged me by nodding. Sounded like she was working out a food order. Once the call was over, I placed my order and was on my way. The store was very clean and the fixin bins were still clean; the fixins weren't intermingled with each other. All in all, I will be back again! read more

Really good service and they have very good food I ordered the footlong nachos and they were the best I have tried! read more

Subway - Footlong nachos - Sandwiches Near Me - Poway, California

Horrible I went and the worker closed the store 30 minutes before 9 and said they are closed. How does subway expect to make money when their workers are closing the store early unacceptable! read more

I usually have a great experience going to this particular Subway in Poway, but unfortunately, I am forced to have to write a bad review on this location now. I went to this Subway a couple of nights ago at approximately 8 pm. This one worker (a white male with glasses) was the only employee working there. Just as I have told him what sandwich I have wanted, he immediately tells me that I could not eat my food inside the store, because he had "just cleaned" the entire lobby. I asked him what time did the store actually closed. He said at 9:30 pm. WOW. He still had one hour and a half and he closes off that lobby THAT early? I told him, "Never mind. I am leaving now." I ended up going to The Habit and that restaurant actually closes at 8:30 pm, yet they still let me eat inside their store after 8:00. As soon as I had stepped outside, I actually saw at least TWO people eating inside that same Subway restaurant after 8:30 pm. The same male employee was still in charge at the time. I have a feeling that because I am an Asian, he might have been a racist and he purposely did not let me eat inside that store. This is extremely disappointing. I won't be coming back to this Subway as long as he works there. What a terrible customer service he has! SMH read more

My husband and I arrive to Subway at 7:40 ordered our food and sat down to eat. The young man said at 8:01. We're close for indoor eating at 8:00 pretty much told us to leave. It was very rude about it. No need to be rude as we were almost done. And the place doesn't close until 9 plus they still need to clean. Both guys went to the back and I was like excuse me can I get your name? The one guy that was rude came out and said his name was Gabe read more

Subway - a view of a restaurant kitchen from the inside - Sandwiches Near Me - Poway, California

1 and done at this location. Ten people in line, only 1 person working. Poor guy was getting it from both the pickup order people and the ones in line. By the time we ordered and got our food it we had been there for an hour. Judging by the rest of the comments, seems about par for this location. read more

If I could give this place zero I would. Terrible customer service and not by the staff but the actual owner. Spent over 45 dollars worth in food and the owner attacked us as we were leaving for putting lemonade in a water cup. She physically attacked my daughter. Under no circumstances should you treat a paying customer like that. I went in and paid for a drink and she was yelling that we were stealing. I would have paid for it either way if she had asked in a proper way. We were ridicule and made a spectacle in front of other people trying to eat their food. So rude and most of all unprofessional behavior. Beware and consume at your own risk. I will never support this owner again. read more

My husband just left this subway and was ordering sandwiches for a family of five. After ordering four out of five sandwiches the girl behind the counter made him feel like he could not order the fifth. It's a shame someone can't handle making five 6 inch sandwiches. Someone in our house had to go without. read more

I haven't had subway in about 10 years. I needed something quick before work and I was right there. I came in and there was only one guy and thought this would be fast. Then he ordered like 7 sandwiches. I honestly thought I'd be there a while, but Morsal was SUPER fast and on it. Not only did she notice I was there and made sure she understood I was waiting, she was very fast. she got my order in her head quickly so she could start making it asap and she got the other customers sandwhiches out in no time. It was a matter of like 6 minutes honestly. She was incredible and very kind. You could tell Morsal had very good customer service skills and enjoyed her job. I hadn't been to a subway in forever and honestly I think I'll start coming back more often. My sandwich was del. thank you, Morsal! read more

Got 4 six inch subs tonight and the 3 stooges working there are a compete joke. First, opening the bread with their hands, not a knife. Not seen that at a subway. I had to ask him for new bread because the one he opened was all mangled and the inside would've been a mess. The guy making the subs was just throwing stuff on it and they were a complete mess. Then he just wrapped them up as they were and everything just fell out when we opened them. Tho owner of this franchise should be embarrassed he hired these morons. They could absolutely care less. Also, this location is always out of several items and completely mismanaged. Dirty tables, dirty bathroom, absolutely disgusting. Go to a different subway. You've been warned. read more

Be aware, I've gone to this location multiple times and each time there employee names morsla who is extremely rude, impatient, and has no customer service skills whatsoever. read more

The low ratings for this Subway location are certainly well deserved. Will never go back to this location, and apparently, from the lack of response from management or the owner to all the very recent negative reviews, they just don't care. Went in today and ordered a foot long sandwich on italian bread, and a 6" sandwich on white. The worker pulls out a foot long bread that was clearly burnt. Like super burnt and crumbly hard. I asked if I could have a non-burnt bread and was told "they are all like that". Great. (see picture attached) I would have changed the type of bread then but they had already started making the sandwich. Then they pull out a tiny, 4" looking stale, already cut piece of white bread. I said "wait, I wanted a 6"!" (thinking the bread he pulled out was a kid size or something. I was told "This is 6 inches!" I should have just told them to forget it at that point, but was starving. A 5 year old could see the bread was not 6". (see picture attached) The meat was sitting in the metal bins IN WATER, the tomatoes were white, and the lettuce brown. No thanks, never again. NOTHING has changed about this Subway, at all. This place should just close if the owner or management don't care about the quality of what they are selling. read more

Subway - About 4 1/2" sandwich sold as a 6". Talk about cheating customers!!! - Sandwiches Near Me - Poway, California

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They didn't give me a water cup. They didn't give me a water cup They didn't give me a water cup

Dry ass sandwiches. Asked for extra sauce and its like they do the opposite. go to another location this one isnt good at all.

Isaiah & Zack Did a spectacular job making me two delicious foot-long sandwiches. Despite the fact that they were quite busy and the wind never let up, they both managed to give service with a smile and the sandwiches they both made not only looked delicious but they tasted delicious as well. I have written multiple reviews for this subway location and generally speaking the review is either hot or cold. I am not sure if management keeps changing or call what external forces are influencing the quality of both the service and the food. With all the speculation aside, I just want to offer a sincere compliment that these two gentlemen that helped me tonight made me look forward to coming back because they truly made my subway experience a delightful one. I have been coming to the subway location since I moved to Poway about 6 years ago. For a while I stopped coming back because the quality of the food and service were inconsistent and also, the store and the bathroom we're not being kept clean. The two gentlemen that help me tonight offered me service with a smile and a sense of humor (which ALWAYS HELPS!). The area where the sandwiches were made was kept nice & neat and this was the first subway experience I've had where restaurant was still making hot and fresh bread at 6 PM at night. It goes to show that the two gentlemen who were working held themselves to a high caliber of workmanship bc they take pride in what they do. I commend this subway location for paying such close attention to detail because the little things really do pay off to a regular like myself. Both Isaiah and Zack did a great job keeping up to speed with the volume of customers that came in right behind me. They both kept up a very positive attitude and their smiles never faded even as more customers kept on rolling in. Both these gentlemen are worthy of management material because they said a great example for all the other subway employees that I have encountered over the past 10 years. Thank you gentlemen for helping me have a fantastic end to a very busy workday. As for other review were's for yelp, I hope you stop by The subway location and be sure to tip a few bucks because these guys work hard and I am sure that they do it for minimum-wage. Thanks for reading :D read more

This is the second time I have gone to this store and they are out of meatballs I place a order online went to pick up the order and after paying and driving there was told they were out of meatballs I ordered 2 The Boss what is up with this Subway ? Both times it was on a Friday this was 6pm very poor customer service. I think it is time to go to a different location this Subway doesn't seem to care about the service they are providing to their customers I would give them -2stars read more

This subway is so disgustingly dirty. I would not trust the cleanliness of the food being served. The bathroom is beyond Filthy. The sink is caked with filth, the toilet area is unsanitary. The waste area is dirty and even the windows and doors are dirty. read more

We have been going here a couple times a week for years. 99.9% of the time it's been a great experience with a great sandwich. The workers are always very nice, especially Carla. They welcome you in and make a sandwich just the way you want it with no argument. But this time I encountered the actual owner. She should stick to owning and stay out of the customer service part of the store. She was rude and arrogant and made a lousy sandwich. Bragged that she owned 3 stores. She never said welcome in. She put a ton of pepper on the sandwich which we did not want and then blamed me for her mistake because I was talking. If you make a mistake, just say I am sorry and fix the sandwich, without blaming the customer. We asked for triple tomatoes and she said "You have extra tomatoes" very short tempered. She watched me leave a good tip although she didn't deserve it and never bothered to say thank you. Let the workers do the customer service and have the owner stay in the back. read more

First, I would like to say how incredibly frustrated I am, I went to this store 7/23 and had a great experience with a nice young man even gave him a couple dollar tip for being so nice and positive. I went back today to order the EXACT same sandwich and the younger girl told the person in front of me that he cannot change his cheese on #10 all American club. which is the exact sandwich I ordered yesterday. She then proceeds to say he cant even though every single time I've gone to subway with your "refresh menu" I have... he then gives in a says ok fine. Then he said No onion and she said sorry I have to put all the veggies that are on the menu on the sandwich. I couldn't even believe it. this man is paying $12 for a sandwich and is being told he has to have onions on his sandwich too? this has to be a joke. I then Chime in and say I was just here yesterday and ordered that same sandwich with provolone and all different kinds of veggies. She came back with a terrible attitude. I walked out after sitting in line for 15 mins because there is one person making sandwiches for an entire line. I can say Ive been to subway like 6 times in the last month, and after this I have 0 desire to go back after this encounter. Im Honestly baffled that this happened. read more

A Subway always seems to be a Subway, right? Good food, quick service, friendly staff....they are all the same in that respect. Love bringing the family here.... kids enjoy it. Can't complain. read more

Subway - Sandwiches Near Me - Poway, California

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The worst kind of customer service. You get nothing but eye rolls and gasps from the staff and seems to be the only subway that is out of almost half their items. They seemed to enjoy telling you they were out of something. All around bad experience read more

If I could give zero stars I would. The kids that work here have the personality of a rock with no customer service, not to mention they never have anything to make the sandwich's they have listed. read more

Last Thursday night 830 pm, I went in to your store to order 5 footlongs plus 5 bogo sandwiches. The two boys working the counter did not know how to take my order, so they called a manager,her name was Carla. The boys told her what I wanted, Carla said she would be in 10 minutes,and she would help me because, I couldn't download the app to my phone, Carla said she would help me with my order, so I waited 20 minutes, I even purchased a soda and churo, while I waited for Carla to show up. I waited because the two guys couldn't take my order bogos 5 sandwiches. Easy right the next morning I went to pick up my 5sandwiches plus bogos I only got the 5 sandwiches. Carla failed to add the bogo sandwiches, I was totally upset, I was on a time frame. I ordered 5 sandwiches and 5 bogos, I told the am manager that I needed 40 total sandwiches, she refused at first, and told me I needed to pay for 5 more sandwiches. The night before I paid in full 60 dollars, and the manager said I had to pay for 5 more sandwiches, so I paid another 60 dollars, she made them very skimpy and sloppy. Those people are rude and not management people. I went back the next night to talk to the boys that were there, Carla came out of the back yelled out my name I felt as though Carla was making a joke out of the situation. Carla is also making me fill less than is this good business. Carla need more training, she is not professional. Not the way to have good work ethics. I would like a refund for the missed connection and crappy experience please for the full amount. Thank you Linda Shimada read more

Terrible service vs. Broken toaster. Which is worst? We had both of those experiences happen tonight. Me and my husband were searching for a lite dinner and thought of Subway. Two girls were laughing and giggling with eachother but, gave us a mean look on their faces as if they were working in a graveyard. I know it's miserable working there with minimal wage and must be really hard to wrap a decent sandwich but, we as customers pay for your service and food! You have to learn to put aside whatever you are going through while at work and be more professional or else how will you succeed in a more professional environmental workplace? Also, what will it take for the owner to get their employees trained here? read more

The little girl with glasses is the rudest person I've ever seen in a customer service job. She kept rolling her eyes at me and when I went to get a drink, almost every soda was out. I told her and she yelled "well your gonna have to wait till I'm done ringing everyone out" there were 8 people in line to be rung out. Two people came up to me outside and told me they were shocked by how rude she was to me. SHE SHOULD BE FIRED!!! Now an update: she also messed up my sandwich, I asked for lite sauce and she smothered it, and didn't cut it. There's so much sauce it's inedible. Like the bag she put it in is covered in sauce oozing out of the package. I guess no lunch today. Not enough time to go back and get it fixed before I have to be back at work. read more

The female manager lady is really nice here and they had a young guy as an employee who was super professional and friendly. Their food is really good at this location. Very quick service too. The store looked clean and well maintained. The female manager went above and beyond to make me a satisfied customer. Thanks! read more

This location is actually open. Went in for lunch today, there was one customer before me, and three employees that I could see behind the counter. The manager, Andrea I believe, was too busy filling up the cookie container to help or acknowledge us. So we stood there waiting to be helped for over 5 mins before she decided to call someone to the front to help us. The girl that helped as very, very slow and did not like listening to my request for the sandwich. The food was fine but it took almost 20 mins to get our food. The manager was extremely rude and couldn't not be bothered with the customers in the store. read more

Amazing service as always! Gabriel was awesome, and very funny. Definitely would come back!

Probably one of the worst fast food experience in my life. Keep in mind this is just for this Poway location. Other locations I have been to were fine. The person helping me put a half a piece of cheese on my sandwich. Too lazy to get more I guess. Didn't comprehend what a special was when I asked if they had one. Just stared at me with a blank stare. They also do not provide water. read more

Subway is Subway. The "healthier alternative" to fast food. But every so often one comes along that stands out. What makes this one the best one I've been to is the people. Especially Eric and John. The owner and a manager are great too! Friday is date night for my hubby and I. So I pick up Subway dinner for my two boys who are 11 and 14. We started coming here in 2010 when they were 8 and 11. It's at the point where they see us come in and know what to make LOL. The new garlic bread was a nice edition. And I LOVE their soups when I go. Great service and friendly staff can take a chain place with "the usual" and turn it into an experience that makes you laugh. This place has done that . In 2010 Chaz was there. he was a great guy. He joined the Army :-(. We wonder how he's doing. It's cool that they keep their people too :-) read more

Horrible. I live down the street. Try to come here once a week. Only subway now in poway. Seems 90% of the time I come they are out of something or they close early. One week no Parmesan bread was middle of the day , another out of turkey, another out of curtain cheese. Today it was out of flat bread. New owner/ management is horrible. Liked it better 6-8 months ago when there was a manager there that cared. So jersey mikes gets our business which I don't like as much. read more

Twice I've been in the store in the last month and they haven't had some basic protein choices - meatballs, rotisserie chicken, roast beef. The veggies were rough looking and they have no ice. The store looks unkept and the staff seems frustrated with the situation they are in (I would be too having to tell people "sorry, we don't have that".) This location used to be good. I'm not sure what happened but I would choose a different location if you want Subway. read more

What a joke! First off, both me and the guy behind me in line were asking what the sandwiches that were on special were, they had no idea. The guys answer was "the menu changes daily" I then asked, well it says there are 5, and he said well whatever the sign says we will honor it, and I said, the sign doesn't say, and he said idk what to tell you. Then no one knew how to make a wrap, it was made poorly. My sons sandwich did not have pickles, and to a 4 year old, his sandwich was now disgusting, so I had to deal with that. They had no honey oat breAd. Over all was just a poor experience, employees need better training. I would love to speak with the owner about this. read more